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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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I
7:37 pm EST

KFC kfc employees say that they have no chicken regularly

Every single time that I pull up through the drive through they tell me that they have no chicken that I can wait 30 to 45 minutes if I would like to. I am like seriously this is KFC you are supposed to have chicken available to the clients. There has been times that there are about 5 vehicles in front of me through the drive through and they all end up leaving because the waiting time is ridiculous. I do not know if this is due to bad management but I would really like to be able to up the drive through, order, and have my order ready when I pull up to the next window. I am speaking on behalf myself and my community because I know I am not the only one that has left KFC disappointed!

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C
7:01 pm EST

KFC tenders, wedges

At 720pm on friday night, totally out of tenders, cashiers when asked said they had no idea if more was being cooked, and stood there looking at me? Wouldn't ask the manager or cooks! We went for 3 tender meals, left with 2 old pot pies, and a cup of popcorn chicken, with literally 3 dry wedges. This franchise best hope a chick fil a, or canes does not open around here. They will def. Be done for. : (

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12:29 pm EST
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KFC service

KFC Mauritius has been downgraded since past years. They seem not to respect standards as chicken large pieces are getting smaller and very bad quality chicken. However the price keeps on increasing. Its regrettable to see this famous delicious brand getting downgraded like this. Actions should be taken as soon as possible as its getting inacceptable!

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10:27 pm EST
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KFC not what I ordered

I ordered a bucket of original chicken to take out and when I got home and opened the bucket there was a spicy, extra crispy, almost reddish colored order of chicken. If we had eaten in, I would have returned the meal. We are about 30 minutes away so we ate it. All I could taste was cumin and paprika. And they had only one biscuit left so I took another side. And the Mac n cheese did not taste fresh. I was very disappointed in my meal. I've always had good luck with KFC. I filled out the survey and complained about the meal, but that will seem to get me a "free go cup", (whatever that is) the next time I go in. So $21.60 including tax was a big gyp. And we are retired and are very careful with our money so this hurt.

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pobarjenkins
Minneapolis, US
Nov 17, 2017 2:28 am EST
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I believe the free go cup is for completing the survey in general, not for you specific situation. I would recommend calling the store and asking for the manager while you have your receipt in-hand. They may not be able to do anything for you however since you ate the food.

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C
7:44 pm EST
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KFC bushnell fl location

No white meat original chicken at 8:30 pm. Been here several times lately. Closed early or out of chicken. Need to get a handle on this! Employees outside smoking with no lights on like you're closed. Really need to investigate. Buffet has old food and night time drive thru employees don't care about customer service. Frequent your establishment often but not again.

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9:03 pm EST
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KFC rude nasty service repeatedly at this kfc location

KFC on Winchester Blvd in Campbell CA. Every single time we go in this location, they are totally rude. The sign on the door says open at 10 am, of course, they said, no we open at 10:30. When I pointed out the hours she just rolled her eyes. When looking at the menu, they will just walk away.

Today was toppers, they were evidently closing out a cash drawer and counting the money. And evidently this was the only register. She kept telling everyone 5 minutes, 5 minutes. We asked if she could take our order, then close out the drawer while we were waiting the LONG wait for our food. She said in her broken English. NO you wait you wait. Then she had the nerve to look at my other half and tell her, STOP LOOKING AT ME! LOOK AT THE MENU! My girl said, im not looking at you, she said, you were too! I said, how do you know if you are not looking at my lady? She mumbled some crap and we just walked out AGAIN! These people need to lose their franchise.

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:53 am EST
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Have you attempted to contact a manager or the corporate customer service? I'm unsure why you keep visiting the location.

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J
3:00 pm EST
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KFC my order delivery in uar

I ordered before more then two hours and till now I didn't receive my order. I called the call centre 5 times with no solution. I spoke to complaints department, the same results.
While am writing to you I received it and I asked to talk to the restaurant manager with no response, all what happened documented with screenshots and so, after all they asked me to pay the full amount of the order. The name of the customer service guy is Belal, he is the only one who did respond to my complaints. I did placed more than 2000 orders from your respectable restaurant before, after this disgusting experience am not going to do it again..

Thanks
Julian Bamieh

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R
9:41 pm EST

KFC price had change cold food

went to the kfc 20 hancock bridge parkway cape coral fl 9:50 pm ask for a 5 fill up thigh and drum dark meat chicken was cold didnt have mac and cheese and told me it was new price no longer they have a 5 fill up is now 6 fill up so good bye kfc I guess popeyes I going to start going to I not payimg 6 fill up for a small pieces of chicken my total price for a fill up box 5.99 plus tax 6.35

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5:51 pm EST
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KFC fill up meals

Hello,
We went to drive thru yesterday and ordered grilled chicken meal and we're stunned when we opened the chicken. The drumsticks were half the size of a normal one, breasts weren't any better. Best thing was the biscuits. Why sell a meal with two large containers of mashed potatoes and 1/4 size of gravy. If you're trying to cut corners this isn't the way to go. I'm sending pictures of breast, drumstick and wing. We don't eat out often, but the $21.85 we spent was a waste. Please advise.

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5:13 pm EST
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KFC drive thru and missing side

November 12, 2017 - My family and I tried to use the drive thru and we sat there for a few minutes without anyone helping us. The lights for the sign and computer were not on either so we drove to the window to ask if it was open. We then drove around to order. The employee helping us was very rude and we waited for over 10 minutes to get our food and ended up not getting one of our sides. Then by the time we got home to eat our food the chicken was almost wet, very difficult to eat. We were very disappointed with our experience overall. We did not receive a receipt, so I don't have any specifics about our purchase.

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D
4:57 pm EST

KFC chicken pieces don't even look like chicken

We were in Amherst NS at the kfc on November 13th. When i ordered chicken I explained to the lady that the last time we were there, the pieces were so small and unrecognizable, that the breast was smaller than the wing. She said the chicken was better now. So I continued and ordered a bucket. Got home to the same old chicken. So small, pieces unrecognizable, soaked and dripping in oil. Garbage. Paid 35$ for garbage. Looks like pigeon meat the pieces are so small. Big turn off. I will not be back again. What happened to the old kfc chicken? I took pictures of what your store is serving. It's disgusting. Shame kfc.

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G
4:15 pm EST

KFC customer service

I visited your location in canton Michigan . This is known to be a very friendly city, however I was treated very poorly and could tell my food had not been prepared to quality standard. Once the cashier handed me my food he shut the window before I could ask for condiments and acted like he couldn't see nor hear me. He was also on his phone while I was trying to pay for my meal. When he finally did re open the window he gave me an attitude and said "All this for sauce, that's some [censor]" and laughed in my face. Next time I will go to Boston market or honestly any other place. I've never had such a horrible food experience. My reciept number is 021521

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Sommerset
, US
Nov 28, 2017 9:14 am EST

I went to our local KFC in Ada, OK. yesterday and was dismayed to find out that they are no longer serving hot wings. I was told that corporate told them to stop serving them. That is the only reason I went to KFC. I will no longer be going there. The wings were my favorite. I would like to know why they were discontinued. I am very upset about this.

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D
9:19 am EST

KFC apparently they open when they feel like it

This Kfc is suppose to be open at 10:00 and There has been 3 cars that have left out of frustration because the employee's refuse to take are orders and pretty much are completely ignoring the drive thru this is ridiculous I've drove by the window and have seen the employee's and yet we are still being ignored what kind of store is run like this I understand if they need more time to prepare but at least tell the customer's that instead of completely ignoring us this is ridiculous its 20mins past 10:00 and Still I've heard nothing from these people!

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G
6:47 pm EST

KFC customer service

We went through the drive thru to order... The young man was having battery problems with his head set so we pulled to the window and he apologized... No problem he was very nice. We could hear the manager chewing him out about the headset while he was making our drinks...?. All of a sudden she opened the window and just about threw our order at us... She didnt give us a chance to ask for honey but I asked because she didnt shut the window good... My husband yelled hey at her and she just walked off so he honked... The young man came to the window and gave it to us. We drove off and realized we forgot our drinks so I went inside. She wouldnt even look at mart or ask what I needed. I have necer been treated like that by a manager. What a [censor]!

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N
6:17 pm EST
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KFC rudest manager behavior & discrimination for hearing impaired

November 11, 2017 at 3:34 pm my husband picked up 12 piece meal at the Waterford, Michigan KFC. He brought home dinner after work. Then I came home. Friends coming over. I was checking the meal to warm it up and we were short 3 pieces of chicken and 1 was so small and odd shape we didn't know what it was. I (Sharon Hoge) called the store #K580003 at 4820 Highland rd, Waterford, Mi. We Are hard of hearing & I asked for the manager. I explained about our order & he kept telling me to stop being rude. I said I wasn't. I'm hearing impaired & interrupted me & didn't want to hear my scheduled story etc. we had guests coming & we had to drive 5 miles back to the store for the meat. Never got his name. We got hung up. I called back and he kept telling me I'm rude over over. Wow. I told him my name & we hurried back for the 3 pieces of chicken. He wouldn't come to meet us. Hid in the back shaking his head. The staff lady at the front looked embarrassed. She was kind. My husband told me the manager the same guy my girlfriend had trouble with in November 19, 2017 last month. I had a potluck party & she ordered 20 chicken. She was given 8. My husband took her back as she's hearing impaired & same treatment again! I've been to that store since it was built. Many years! I'm very upset! We paid $29.14 for all this wasted gas, rudeness & discrimination?

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5:01 pm EST
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KFC bad service /bad attitude

All the time they don't get the orders right .. or they don't do it right because who ever is taking it is talking to other workers .. place is always nasty manager has bad attitude towards customers .. i went today did my order and they told me to pull to the front .. when i ask my husband for the receipt i notice that the woman didn't got it right . So i got down i ask for the lady and she never came to the front I explained to the "manager " and she say .. but did we charged it ?i told her y'all didn't but that's why its a drive tru so customers get their food without getting off their car .. i got really mad cause she keep repeating that they didn't charge it and saying that i was screaming she even say that she wasn't going to complete my order .. i told her that I wasn't going to leave because my son was waiting for his tacos ..she finally made them in a very bad way .. willing to pay she said just take them . I told her that i was going to make a complain and she continued talking.

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S
4:14 pm EST

KFC employees

I live in wise va and go to kfc many times a month. Lately an employee has been very rude to me she is hateful and threatens others employees while me and my 4 year old son are waiting to be served. In the evenings there's been numerous times a worker in a truck has his guns out in the parking lot and scares my son. Something needs to been done about this or i will take other actions. Employees names are Marian other workers call her "tiny" and the boys name is Brandon.

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4:06 pm EST
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KFC my vehicle that was damaged in a handicap space while patronizing this kfc franchise

On October Friday the 13 th at the kfc/Taco Bell establishment at Colmar Manor in Bladensburg Md, a tree branch almost hitting me a patron at this location purchasing food at mid-day but denting my car, thenfollowing up with the manager on staff at that time a Md Jeanette Lundy who claims she did a report, but I've frequent the store several time, plus made a complaint with the complaint division at the corporate office, and as of yet, have not been contacted, . My name is Mr's Charles Smith, phone [protected], I'm wanting to inform this Company now that I have no other choices but to Persue legal representation, due to the non-responsive behavior that I'm getting from this Co . I have pictures and witnesses who observed this accident, which occur right in front of the stores camers. I have a dented roof on my vehicle due to me just patronizing your establishment and feel very disturbed, by the unprofessional way I've been treated and damages I've occurred.

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Shaun R.
, US
Nov 11, 2017 10:30 pm EST

You may or may not have legal recourse against the business. To begin with, KFC may not even own the property; they may just as likely lease it. Even if they do own the property, you'd have to show a form of negligence on their part. Just because a limb falls on your vehicle doesn't automatically makes them to blame.

Best of luck.

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B
9:27 pm EST

KFC manager

The drive thru menu wasn't lit up so I couldn't see to order. The manager was being rude because I asked her did she get part of my order n she cut me off n said yes. My husband went in to use the restroom n tell her she was being rude. I did not know he was going to say something. So when she came to the window she said "If I was being rude you could have told me. You didn't have to send your husband. So I cancelled my order n left

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pobarjenkins
Minneapolis, US
Nov 11, 2017 12:01 am EST
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In my opinion it does not seem that the manager was all that rude. I don't blame her for being mildly upset that your husband went in to talk to her either.

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Q
3:47 am EST
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KFC I order another thing but I get another thing

Just now, I went to KFC jalan universiti at Petaling Jaya, I was ordering KFC roller box to take away, when I open the box as I reach home, the things that I got is snacker box and not the roller box. This action really made me crazy, Im not too mad about the wrong food I got but I am totally mad with the services. Hope the KFC administration take a look at ur workers. Some of them are not too friendly and make costumer as their rival 😡

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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