KFC
reviews and complaints

Restaurant:C212002
4:45 pm
Bill total:33.69
Order: 12 piece meal, mashed, wedges and biscuits.
I sat in the drive thru for 25 minutes before even reaching the speaker. Took another 10 minutes to get my order. Which was also cold. My chicken had deep fried feathers on it. I have a picture. The staff was rude and shoved my food at me almost dropping it. Just very disappointed.

To who may concern,
Yesterday August 30, 2018 I went to KFC located at 840 Highland Ave. National City, CA 91950 at 5:18pm to buy a $20 fill-up bucket. When I was placing the order at the drive-tru the employee sounded rude when asking me what I wanted to order. I told her that I just wanted the item that I mentioned above. She gave me the total and I proceeded to pick up my order at the window. At the window I gave her my debit card and the card got declined and I told her that I was going to park the car on the side while I transfer money to my checking account, because I didn't want to waste her time (I know that they have a time limit per customer at the drive-thru and I understand that). She made like a "uff" sound and she rolled her eyes and she said ok. I went to the other side to park my car to make the transfer but it came to my mind. Why am I going to spend my money in a business that is threating me like crap (sorry for the expression). Because this is about the business that doesn't see the type of people that they hire. Also, the drive-thru area smelled very bad. It looked like it needs to be pressure wash. I work as a office manager and I ALWAYS tell my employees that no matter what customer service is first than anything. I'm not asking for a refund because I decided not to purchase anything. All I'm asking for is to have better customer service. Thank you in advance for your time.

We were waiting for our food for 45 minutes, I seen 4 people that ordered there food way after us they were only waiting for 15 minutes to get there food..I went to the counter asked for the manager he asked for my name to look up my order when I finally received my food they only gave me one order I had 2 orders, I was not happy at all. I told my partner to take over so I could cool down. He got the order straighten after waiting 45 to 50 minutes for out food. I rarely complain but that was a very long wait knowing other customer's got there
Way after me received there order first and they had bigger orders than us

On August 29, 2018 at 5:00 pm I went to KFC located at 5321 Hickory Hollow LN, Antioch, TN 37013 drive through to place an order, but stood at the drive thru asking for assistance for five minutes without any help. I figure the speaker might be broken so I drove to the window, but there was a customer ahead of me waiting for their order. I stood on the drive thru lane for ten minutes finally driving up to the window and informed a young black male employee that I stood for five minutes requesting assistance at the drive thru speaker without any assistance believing that it might be broken so I wanted to place my order at the window. The KFC Employee told me that I have to go inside a place the order. I inquired why I had to go inside to place my order since I have been waiting for fifteen minutes already to place an order? The KFC employee communicated with another KFC Employee refused to take my order and said to place the order inside the store. I went inside the store to talk to the Manger. I asked a light complex black man if he was the Manager who said he was one of the Managers. I told him my drive thru story of which he said he did not care and if I wanted to place an order. I placed my order, but in disgust I cancelled my order and told him I was going to take my business somewhere else. His reply was I do not care and cancelled the order. On a weekly basis I take my family to KFC for dinner, but I will never again go take my family to a KFC restaurant.

Arrive to KFC (6892 Highway 85 Riverdale, GA 30274) after lobby closed. Went to drive-thru and when was greeted said just one moment my guest didn't know what they wanted because they couldn't see the board. About every 5-10 seconds with a soft voice the girl kept saying hurry up how may I help you. My guest yelled back hold on and then went on to ask about the $5 box the young lady started to explain items 5 - 9 and 13 and then sounds like manager got on other handset and said hurry up very loudly and said we have a line behind you. There were literally no other cars in line we were the only ones there. So guest proceeded to order the $5 box and then same loud lady said we don't have any sides and then said we need to hurry up because a line of people. At that moment the rest of my party pulled up behind me. One car that was with us. I was supposed to be ordering and paying for everyone. My guest was trying to figure out why there wasn't any sides and I explained to him that I used to be a manager for four years and sometimes at night we do not like to open up or cook more stuff because could be a waste even though they had a whole hour and half before closing. So during that time the girl gave a total of $7.01 drive around and don't see how that is with a $5 box. I proceeded to window and gave my card. The food was ready and I was trying to inform young lady that I'm paying for next car. She have a low voice and said please move. I said pardon and my guest was asking hold on let him check because we don't know what food item they wrong up because all my receipt says is Credit Sale (Trans 1215). She then stated please move out my line there are other customers coming and need not to mess up her time. I said okay because I'm aware that time is counting but we haven't even been there 1 minute and haven't paid for next order. My guest said you only gave him one spoon of mac and cheese and this is not even chicken. Again she said we have to get out of line, so I drove off because my guest was becoming very agitated. I did call the other party and inform them not to order I will take them some where else. I arrived back to the station and was explaining to co workers what just happen and how they don't even have a number or anything on receipt to call or have questions about. The store number no one answered. The Mayor just so happen was there and stated that's the reason they don't eat there and this have been going on at that location for a while. They stated they travel another 15 minutes just to get there food because customer service is horrible. I am not a fan of their food but you never know who you are servicing and this was a bad look for the KFC brand. There's two KFC's by my house and my family have never had a bad experience. Just wanted to bring to you all attention about this location before it goes too far because I have heard some shocking things about this location and how they want to get a team to go in and possibly get this one out of the community. Before anything comes out in paper wanted to give you all time to probably train. It could have been a bad night or short staff. I have being there before that's why I'm not quick to judge and I tell people unless you have worked there you can't just say what they need to do. Just remember every customer is special, you never know whose in your company.

your store at mangere airpot you people need to get your staffing an roster right my daughter has been with you since march she has just been given 5 days contract she was asked by a supervisor how many hours does she have she said she has two permanent shifts tues an weds 4.30pm to closing my daughter said the supervisor went to the manager an told him to give her more days because she could see how hard she works the manager asked my daughter what hours she could work she said 7am to 4pm she has the contract but this has not been signed off by the manager that gave it and it has been three weeks i find how the store is being managed is absolutely disfunctional i say this by the way my daughter is working, she gets given a start time then is asked to work on why because of staff shortage like tonight so i have told her to do her shift only an clock out. I have been to several kfc stores an have seen that you only have the younger people their i put forward that you employ the older generation for the late shifts an weekends, why because its the weekends the young ones like to go out

I went to my local KFC in Olive Branch MS on hacks cross road. When I pull up to the speaker to order, no one responds. So I wait for a few minutes thinking that they are busy waiting on the people that just ordered before me. Well I sit there for 10 minutes and not a single response from any of the employees inside. So I decided to leave. I drive around and see no customers at the window but all 4 employees standing inside at the window. They where on the phones or talking with each other. They couldn't of cared less. I will not be returning to this location again. I am sure they don't care that I am complaining, nor does the company. I hope that this will be helpful to other people that have had the same experience as I have had. It's a shame also because I love there chicken.

Went through drive thru at 10:35. Sat to order for about 5 minutes finally went to the window and lady told me that her husband was speaking with her and that they weren't open yet because they wasn't ready. Hours on door says they open at 1030. She went on and took our order after I told her about the store hours on door says they open at 1030 but was very rude

First of all, I have never been to a KFC before 7pm and they had not already ran out of original recipe chicken of some type. This applies to both the Burlington and Reidsville, NC locations. There seems to be a lack of communication between the who's ordering inventory and who's selling the food. But better than that, at my first and very LAST visit to the KFC in Reidsville, NC, while I waiting in the drive thru line for 15 minutes plus, I kept seeing people walk up to the lobby door to only turn around, get back in their car and drive off. I was eventually asked to pull around to the front while the rest of my food was cooked, told it would take 2 more minutes. After sitting there another 5 min, I walked to the door myself. It was locked. So I banged on the window to get someone's attention. I guess the employees decided they didn't want to serve anyone else after 8pm, however the lobby was suppose to be open until 9pm.

I am writing to raise my complaint regarding the services that I have been receiving from KFC lately. I reside in Kuwait and have been an ardent customer of KFC since childhood. However, since the last 2 years, I have been served very disappointing and unappealing food from the KFC branch in Salmiya Cooperative, Kuwait.

I usually place the order via their hotline number and the food is delivered home. The delivery time is excellent and the staff is very polite. I have to commend them for that. But the food quality has been degrading since the last 2 years. The food that is delivered to me is either soggy and extremely oily. And it is evident that the food has been repeatedly fried. I have never complained, but had considerably reduced the number of orders I placed.

However, the previous time I ordered, the food was extremely bad. This was about 3 weeks ago. The chicken and fries were very oily. I would have put up with that. But this time, the chicken smelled spoiled and I could not eat it. I ordered the Snack Box and all the pieces smelled like it was spoiled. It was a terrible experience and I just threw it away in the trash.

I am extremely disappointed about this because KFC has been my favorite fast food place since childhood. But I cannot put up with the low quality anymore since it will affect the health as well.

I would appreciate if you would kindly look into this matter and ensure that this is not repeated. KFC is not a brand that serves spoiled food. It is an international and much loved brand, and such issues will tarnish the brand name.

I do not wish to put any staff in trouble. I hope this will not affect them. But I seriously look forward to better food quality the next time I place an order. The number that I order from is +965 [protected]. You could contact via email or on my mobile number +965 [protected] for any further clarifications on this matter. I look forward to hearing from you.

Thank you for your time and consideration.

On 8/27/18 at 4:56 pm I was eating in KFC restaurant J235066 in Enterprise Al when a screamimg match occurred between employees. I am only assuming it was between a manager and employee. I was completely astounded by there Complete unprofessional behavior. This went in for several minutes. That aside, the restaurant is in pretty pitiful condition. Bathrooms were terrible. The experience between the employees not to mention the overall appearance of the restaurant made it and easy decision to never return again. I took several photos but can get uploaded.

I purchase a 6 piece bucket extra crispy and all of them breasts, with two small chicken mustard sandwich. I payed extra because I have ask for the bucket to be all chicken breast. I have never had an issue with KFC before but my fiancee and I have gotten sick because of this meal. It was the only meal we had for the day. I couldn't even offer the leftovers to the dumpster cats because they would of gotten sick. I purchased chicken from 3009 W Colonial Dr, Orlando, FL 32808. I would like for some accomodation? Or a refund? My email is [protected]@hotmail.com

On Sunday, August 26, 2018, I went to the KFC #H730049, located at 3819 Walnut St., Harrisburg, PA. My Ticket #4239 and the time was 3:46 PM. The cashier name on my receipt is Will.

I purchased eight (8) pieces of chicken four (4) breasts and (4) thighs. I paid $16.95 in cash.

My main complaint is that I was given old chicken that was not hours old but days old. It was dark, dry and some pieces had skin and some didn't. This is not the first time this has happened and I will never go there again.

The rest of my complaints are as follows:
1. The drive thru was closed and a sign said come to the window and place your order but when you drove to the window, another sign said "Closed." So, I drove back around and parked.
2. No one was at the front of the restaurant when I went in. There were all outside smoking in the parking area.
3. There was a woman already standing at the counter when I walked in, waiting for something (she was eating there)
4. When Will walked in, there was no Hello, Welcome, nothing but a stare.
5. When I placed my order, he said the price, I gave him my money, he gave me my change and turned and walked to the back.
6. There was no chicken to be seen up front.
7. After about five minutes, Will comes up with a bag, hands it to me and still never said a word. What happened to Customer Service?

As I said, this is not the first time and I am requesting and would appreciate a refund in the amount of $16.95. My name is Gerry L Brown, 307 N. 32nd Street, Harrisburg, PA 17109. My email is [protected]@cutey.com.

Thank You

Order a.10 piece thigh and drumstick meal came to about 27 dollars I live 30 minutes from there got hom discovered I was given a 7 piece meal so I called and they told me they would give me a 10 piece chicken to replace the mixup. Told us to. eat. what we had a d when I wanted the 10 piece my name was on list just come get it. So this took place august 25th saturday 2018 after I ate1 piece and some sides within 1.5 hrs I got very ill diarheaa and nausea. Lasted from saturday around 3 pm till. sunday the 26th about o pm I went a d got the 10 piece promised to us on sunday evening around 5 pm again now my husband ate 3 pkeces I ate 1 again now were both very ill with diarheaa again! The restUrant was dirty staff was nlt caring I have to wonder whats happening this is 3rd time in. amo th weve ate and gotten sick at this location. Im hoping you. refund my money as this was a. bad experience again I will not buy food again jm done. I hope noone else. gets sick there either

The store in Heber Springs, Arkansas is filthy and poorly run. They run out of food, have gotten orders wrong, have served cold or raw food, people have gotten sick from eating the food and the employees don't wash their hands, are rude and disrespectful to customers. Many customers have made complained to the manager and nothing has been done to remedy the problem.

Thursday August 23, 2018 I ordered two 2 piece white chicken meals at the KFC on William Cannon and IH 35 location in Austin, Texas. When I made it home I opened the boxes and was saddened to see that the chicken pieces were chocolate brown burnt. What made it worst was that the gravy on the mashed potatoes tasted burnt too. The chicken also didn't have much of the original recipe taste I'm use to. This is the 2nd time we have ordered KFC chicken where the flavor isn't quite right. Also last time it was a bit greasier than usual. We have to drive a distance in bad traffic to get to KFC so we get it when we are in that neighborhood. We have no complaints on customer service. So Please talk to management about the quality and original KFC taste of the chicken and the gravy. I will now have to locate another KFC to go to and try it out. Hope it's better. Thank you for your time

First off after I ordered 3 meals to go, I was given 3 cups so I can fill up my drinks from the fountain soda machine. I wanted cherry pepsi but the syrup was out.. then I tried mountain dew and the syrup was out for that as well.. I told one of the workers. He replied "what do you mean the syrup is out?" I showed him by pressing cherry pepsi and that only clear carbonized liquid was coming out. I asked him if he can change the syrup so i can get cherry pepsi or MD. He said "No". I said why not? Can you ask the manager or someone then? He said "No, thats not my job". I was irritated but I didnt want him to ruin my day so I just got regular pepsi. There was 5 workers working but every order was backed up. It wasnt even packed so I dont know what was going on but they kept taking orders but nothing was coming out. So when everybody kept complaining theyve been waiting over 30 minutes. They said we will give you a free cake for giving out your order so late. Guess what? I waited 45 minutes for my 3 meals to go and I got no free cake. Maybe because I was the only asian person in there. Only the black people got free cake. So now im pretty upset and I came home. Me and my family sat down to eat. The chicken was all burnt. So we ended up throwing everything out. Today was the worst customer service experience I have ever had in my life. I will be filing a complaint everywhere possible. I will call corporate and make sure this KFC changes the entire staff. And I want a reimbursement for the trouble I went through today.

Your branch at KFC Hornby christchuch New zealand is rubbish poor service slow service and the food is sometimes still red in the middle ive complained about that and was supposed to get a voucher which didnt happen at all staff show no manners at all and place is always in a mess and for a company selling food there standeds are shocking.
Sometimes the chicken pieces are so dry its shocking poor quality for what we pay for fast food

Requested 4 original chicken to be dropped in deep fryer for 2 minutes manager flat out refused I have had it cook like this many times it's how I prefer my original chicken had to settle for McDonald's and even they made the chicken crispy for us .me and my kids were really disappointed I've never had a problem with this request in the past the store was not even busy the manager will not even look me in the face she was extremely rude this was on Baldwin and Staples in Corpus Christi Texas round about 9 p.m.

The KFC in Bloomfield NJ on Glenwood Ave has some of the most rude and nasty workers I have encountered and this includes the Manager! She was slow and had a bad attitude like I was bothering her, the lines got longer and longer and I was in there for 30 minutes waiting. Every time I go in there is the same, the last draw was when I went into the KFC and her young friends came in and were served first while every one else was standing in line like we did not matter. Needless to say I was not happy, when it came to my turn(finally) she looked at me and said "something wrong with you!" I could not believe that! Today I asked for salt "We an't got no salt! she stated. Which was a lie. I will not be going back there again!