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1.3 3463 Reviews

KFC Complaints Summary

234 Resolved
3208 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3463

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T
8:51 pm EST

KFC there is a female assistant manager

A female assistant manager and Kayla at KFC in Redmond she was having an altercation and cussing at a crew member named Austin she is yelled and had an attitude and screamed at him to get off her forwarding this that and the other news.I am Friends with the Board of Directors I was at your store and witnessed this happen at 5:30. I recommend she be replaced by someone who has the ethics to be a assistant manager.

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K
1:18 am EST

KFC service

The manager at this kfc is absolutely rude and undermines every customer we waited 45 mins for wings and when we asked to speak to her she told us to shut the [censored] up and wait in line this is not our father's shop she then gave us the customer care number which was closed at the time and she gave us another number for the shop which she herself picked up and told us where to get off I've never had such service anywhere

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S
12:48 pm EST

KFC product and franchise... pauls valley ok

First... if you go through the drive through.. it's rediculous the time you have to wait to get your order! ... had I gone in originally ... I would not have ordered... I've been in the store numerous times... it's filthy.. nasty.. dirty.. it stinks! The food on buffet looks like it was cooked last month.. rehydratesd snd put on the buffet! It used to be nice and clean and the food was good.. I love kfc... but you couldn't pay me to eat at the pauls valley ok franchise! Someone definitely needs to make a surprise visit! It's disgusting!

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O
5:56 am EST

KFC service in again kfc

The workers are not doing a really good job and also they are greeting their customers. The service is really bad because we order our food and it took almost 25 minutes to get our food and also I ordered two mash bowls and it took 35 minutes to get it and my child was hungry and they took so long to get our mash bowls so she didn't have the chance to eat. So just letting u know that u need to work or to talk to the employees at the area.

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J
2:30 pm EST

KFC no fillet or ice cream

Why is it everytime we come to KFC Meyerton they have no fillet for twisters or ice cream or the cold drink machine is always out of order.

Like tonight we wanted to try the 'new' products with ice cream BUT ONCE AGAIN the ice cream is out of order! We hsd to wait 10min in the drive through for a streetwise 2? I mean REALLY?

And the staff is never friendly

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N
9:18 pm EST

KFC twister box meal

I visited Kfc Nongoma yesterday after work bought myself Twister box meal...two wings Fries Crusher n the Twister.Only decided to eat it this morning only to find the Twister chicken is grilled not like your normal crunchy outer skin...Im confused do you guys have a new menu in place or somebody just decided to take a short cut and not fry the chicken.

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D
9:13 am EST

KFC sanitary conditions -

This was the filthiest place I have ever been in. I am not the only customer who saw this. While I know they are individually owned, it hurts your brand and the other owners who take pride in their establishments. The inside trash cans were full and overflowing. They must have emptied earlier and just set it outside the door. The smell of the place was so bad we had to get boxes to take the food to go instead of dining in. The yelp review for here is 2.6 please have them take your name off their building.

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F
4:30 am EST

KFC product

My husband called into ellenbrook kfc, he went through drive through.. He had ordered a dinner for two and when he came home we did not receive any of that.. What we did get was 2 large chips that were really cold and very old (not fresh at all) we got chicken nuggets and few pieces of disgusting chicken.. We didn't even eat the chicken, looked old and not fresh.. Was really pissed 😡 off as this was our tea instead we threw this out incase of food poisoning..

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S
5:21 pm EST

KFC product missing from my order

After driving 9 miles one way to your nearest store to me..Then 9 miles back home .Had ordered a 12 pc meal that cost a total of $33.47 Just to get all the way back home and have no biscuits in my order..Well not very happy and was not about to drive another 18 miles for biscuits..This is the 2nd time I have complained of things missing in my order from the same store..The last time you sent me a lousy $5 coupon...What a joke.That don't even cover my gas money...Sad to see a multi million dollar business Treat there customers this way and just give them a slap in the face when they bring it to there attention..

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A
12:18 pm EST

KFC both

Highly disappointed in today's experience, the branch in Springfield where I purchased my new bucket, which came with 8 pieces of chicken, False Advertising... I waited 35 minutes for my order needless to say the cashier that checked on my order never give me my till slip, after a hard day at work an the heat I just wanted to get home to my kids... Now I cannot even enter any competition... I will not return, why do decent people always get ripped off. I won't be returning period.

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F
11:07 am EST

KFC service / theft

On Thursday the 13th December at 15h00 I wanted to buy a Variety lunchbox and 2 of Streetwise two meals at Sediba Mall Hartebeespoort KFC. Please chech your cctv footage for confirmation.
At first the counter told me I owe R110 rand, I asked if the cash register is not working, I wanted a slip. Only then did the lady use the register, I paid, but the change was wrong(as displayed), I called her back, and she then called the manager, they claim to forgot to add the Streetwise 2s. This employee or more of them, do not add items on the register, so it does not show as sales, I am sure they are thieves and are stealing from the owner of this store. You need to let him know and to investigate this.
Thank you
Frensch

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S
3:13 pm EST

KFC employee fraud

Someone filled out a job application in Louisville ky. It was a paper job application. This was in May or June of 2017. I have never worked at a Kentucky fried chicken. I was not residing in Kentucky when this happened. I would appreciate this websites help in this matter. Their website is kfc.com. I appreciate your help on this issue. I have c9mplained to the ftc as well.

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R
8:20 pm EST

KFC lack of service and attitudes of employees.

The Incident occurred on a Thursday in November of 2018. The Franchise is located on Washtenaw ave near the boarder of Ann Arbor and Ypsilanti, Michigan. I walked into the building and went to the counter. I observed that none of the employees appeared to be busy. All were essentially walking around ignoring customers. I stood there for approximately five minutes with no employing saying a word to me. The only time anyone came to the counter was when a pizza delivery man brought there meals. A heavy set woman with red hair extensions, who appeared to be a manager, quickly came to counter to pay for the meals and walk back away from the counter. Again nothing was said to anyone. By this time other customers began to come to the counter. Another manager walked out to fill his cup with a soft drink and walk back behind the counter, and say nothing to any of the customers. Another employee walked by and scowled at the customers. Enough was enough and I decided to leave. The entire time that had elapsed was at least ten minutes. This gives new meaning to the term fast foods. Normally I don't complain and I realize the public can be a pain to serve, I've been there. Nothing could this justify treating customers this was way.

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E
8:53 am EST

KFC delivery service

I placed an order at 14:15 for just 10 zinger wings - and it's now 15:45 almost two hours later and I still haven't recieved my order and when I called to cancel they didn't want me to cancel. This is very unfair service, both the calling and the delivery services. I don't think I'll ever use it again and I definitely will not recommend it. I'm really appauled with the services that I received and I'm upset because KFC is usually good

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H
10:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC food and dirty store

Hi, I purchased a Hawaiian burger meal last night from your store in Galleria Mall, needless to say food disappointing yet again. Burger fillet was cold, burger had no lettuce, it was falling apart basically. The fillet was cold n gummy like it was fried in the morning and kept aside...

Besides the tasteless food, your store needs to be cleaned thoroughly, as we entered there was a dirty mop n cleaning stuff right at the doorway, in the store itself had a terrible vile odour which makes you want to throw up.

Just some info, my family opted to have Macdonalds coz they hate KFC, but I said no let's give them another try, well I was highly disappointed to say the least.

Terrible food and honestly a health consultant should be auditing your store soon!

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J
2:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

KFC waiting time

Just orderd a break is wrap and only 1min after ordering and paying I get told there's a 6min waiting time for the egg. And to make matters worse I waited about 5min just to place the order. No one at front counter to take my order. Everyone busy in kitchen and and no one to take orders at counter. (KFC Newton Park / Port Elizabeth)there should always be a person at the front counter

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M
8:58 pm EST

KFC management

The manager Monica Hicks is very disrespectful to the employees yelling and degrading them in front of customers. One of the employees started crying due to the abuse of this manager. This is very unprofessional behavior and needs to be handled properly. I go into this restaurant every day and this woman is always yelling at her employees I have even seen her be rude to the customers. It has gotten to the point where I think I no longer want to go to this restaurant because of this manager is so disrespectful to people.

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R
11:35 am EST

KFC kfc dunked burger meal special

I came to KFC in isandovale and when purchasing the dunked meal which comes with the soda fountain the lady said it was not loaded on the system and the system only has with the buddy which costs extra on the customer yet I bought another meal which came with soda fountain, then the store did not even have salt packets or anything to give me either.
This is actually appalling how service has gone out the window towards the customer as no apology was given it was either accept that or leave hungry in their minds.

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M
2:17 am EST

KFC 20 piece hot wings

I stopped and picked up a 20 piece box of wings with my monthly takeout allowance. They were inedible, either they were overcooked or left on the warmer for hours. I was told to bring them back the next day, when I did I was told the day manager was gone and they had no proof i bought them there. They put her on the phone and she told me to come back again the next day. I am a disabled person with mobility issues. I am on a limited income and I am just asking for what I paid for.or my money back. And do not need to be told I am cheating anyone for hot wings.

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M
12:39 am EST

KFC slow service / no service

Last night (5th December 2018) we wanted to go and get KFC. We went to Soneike KFC as they were on our way home. We wanted to go through the drive through as we had our dogs with us in the car. When we got to the drive through there was a notice on saying that they have technical problems and therefore the drive through is out of order.
We then decided to go to KFC Protea Heights. When we got there, there is a notice on, saying that the soda machine isn't working, they only have bottled drinks.
So off we go again, to Brackenfell KFC. Got there, a bin was standing in the drive through. AGAIN, the drive through is out of order.
We decided to go back to KFC Protea Heights, as their drive through was working, it was just the soda machine that was out of order. We waited for an HOUR in the drive through before we got our food. Not because they were busy, but because everything was so slow. I mean, a drive through is supposed to be fast but the people inside of the restaurant got their food before the people in the drive through. We ordered two fully loaded box meals, and the Colonel burger was more bread than anything else.
The service is becoming pathetic.

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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Contact KFC customer service

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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