KFC
reviews and complaints

I'm writing a complaint about KFC because they have changed their recipe - they now have milk and eggs in the chicken breading. It's not fair because my children and I are allergic to dairy and eggs and can no longer go to one of our favourite places to eat as a family. We ate KFC for years! I don't understand why they would change Colonial Saunders original recipe. He would not be very happy with this change and as someone else said, he is probably rolling over in his grave. There are a lot of people out there that are highly allergic to milk and eggs and it's not fair to be accommodating to some people and not to others. You guys must simply not care about people with severe allergies as this has not been my first complaint.

I have always loved kfc chicken but now the chicken looks like coenish hens enstead of kfc chicken like the good old days very poor chicken for you to serve like this we just got a 20 doller fillup an very poor chicken orded two extra legs an did not get them an charge 5.00 for them went back an lady at window refused to give them to my wife so with customer service like that an chicken small like that won't be returning thank you

I've ordered for super dinner meal yesterday evening using the application and that was paid for as well. Then I got confirmation that my order is confirmed. They refused to deliver the order and when I checked the tracking it shows it is delivered. Then I called customer care, they told me to book again by paying again. I don't understand what's happening. The representative who talked to me was behaving like a cheat. He was not concerned about my issue and asked me to order and pay again. This is really disgusting.

On saturday after 6pm, may 1st, 2021 i went to kfc in gonzales, la. They had three cars ahead of me and two behind me. I noticed that the cars ahead of me were driving off. I sat there waiting and finally i said "hello" they said oh we are changing shifts right now it will be 20-25 minutes before we can take an order. Really!
i never heard of such. We all just drove off. That's a bad time to stop taking orders. Just frustrated...

Thanks,
cindy
[protected]

Today I went to kfc / taco bell in Lemont Illinois. I ordered 2 crunchy taco and 2 pot pies. One of the pot pies had zero chicken in it. Is there anyway I could get a replacement? I was going to call the restaurant but, they didn't give me a receipt.

Laura Bailey
[protected]
1035 Walter St
Lemont, IL
60439

I went to KFC in Acworth I wanted the chrissy chicken sandwich and was told they were out then I wanted to order a pot pie and was told they were out. This was 4/19/21. But in the past I have had the same problem it seems no one there knows how to order so they have enough food.
I hope you can get things resolved at this store.
Thank you
Betty Stewart
163 aztec way se
Acworth, Ga 30102

betty.[protected]@gmail.com

Order time 2:18 pm 04/14/2021:
Store: 5615 Milgen Rd, Columbus, GA 31907, United States
Phone: +[protected]

Issues: Ordered a 12 piece tenders bucket, 8 pieces original recipe chicken bucket, and 1 order of corn. Ordered and paid for on the internet site for this store.
We were given a pickup time of 2:28 pm. We arrived at 2:38 pm and proceeded to pick up our order.
1. The first issue was we ordered (2) two buckets of chicken, but our ENTIRE order was stuffed into (1) one bucket. Which means everything to include the (2) Two full bucket orders of chicken and corn, forks, napkins, and sauces were all in one bucket.
2. We paid online with our credit card, but were not given nor offered a paper receipt when we picked up the order.
3. As you will see in the attached pictures the chicken crust if you can call it that was SAD! to say the best about it. most of the chicken was missing the crust and looked like they had given us the drags left on the counter no one else would want because our order was a pickup and they could hide its appearance under all the other things they stuff in the SINGLE bucket on top of the chicken.

The chicken tasted 3 days old it wasn;t the regular chicken strips it was like the chicken sandwich the fries weren;t real fries they looked and tasted like the chicken strips. Only thing that was good was the cole slaw.
ticket number 1760

Raw wings served to me I'm livid your gonna kill someone I demand satisfaction you can't serve raw chicken to the public

This is the second time now, the food was horrible. We did not finish our meal, it went to the trash can.
Attached KFC is what they advertise, KFC2 and KFC3 if what we got!

Ordered 8 April 2021, 6:06pm

Order to large combo meals. Received the large drinks the 2 chicken sandwiches but to smalle fries. Realise this as where point way from the drive thru stopped told that we couldn't come into the store due to covin so goeth back through the drive thru. Went back through the drive-through and they said that when I ordered large still come for the small fry made no sense.

Am rafeek my # [protected]
I order 12:39 pm kfc super dinner meal 4 pcs
But i received only 3 pcs at the time 13:24 hours
I call 13: 33 hour because of 1 peace missing
Then one lady who received my call she told me will be send ASAP but i not got again i call 15: 33 hour then i got message on way now time is 16: 20 hr i still not received missing one pcs of kfc
Its negligence