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1.6 76 Reviews

Kelly Services Complaints Summary

11 Resolved
65 Unresolved
Our verdict: With Kelly Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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10:16 am EDT

Kelly Services unsolicited job scam

Some Indian Call Ceter Woman that could barely speak english called me about a 3 month job opportunity at Intel working as a Design Verification engineer. I can't beleive Intel hires people this bad to represent their engineering department over the phone. If I didn't know any better, I would think its some send me money scam in niageria... I am the King of Niageria... people help me cash 10, 000 check and i promise to pay you back... this is how bad this lady sounded to me... As if that wasn't bad enough... they called me 10 times last week, all of them indian call enter people with unbelievably bad english accients... I finally told them to go away... and then a different indian call center started calling me from some company called colabera and HCL America, and WiPro... these people sound dumb as hell, and they were trying to find engineers for Qualcom and Broadcom, and AMD... Somebody please tell me what the heck is going on?

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7:44 pm EDT
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Kelly Services he gave a fake drug test

i went with the worker eugene roscoe for kelly services to do a piss drug test cause he smokes weed and they hired him but i felt guity and calld and spoke to a alicia .i exsplaid to her i pissed for the test she said well i dont know what you want me to do about it he passed i said yes cause they used my piss if you think im lying i take high blood pressure meds and aspirin and vitamin c pills that will show in my piss he workd at other temps before you who he had me lie and act as if i was his old boss and i pissde for him i told them they did another drug test and he faild and was let go that was for cny guy name was luke there number [protected] and the other temp was cps [protected] but they let people get away after you in form them they lied and cant pass a drug test and they need to blood drug test i promise he will fail my name jackie [protected]

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7:41 pm EDT
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Kelly Services fired for not playing well with others

Was hired by Kelly Services to work on the floor of TG Missouri Manufacturing Floor. All of Kelly Contracts are required to wear GREEN shirts so they can be recognized from any other TG employee. Kelly has set different prevailing wages for the different tasking required on the manufacturing floor. Wheat is known at this point is that Tina and Stephanie do not always give the contract their prevailing wage for task performed. I was told by Stephanie I would not receive the prevailing wage because I would have to be taken back to what I was making previous. The other known facts of this employment is that you are yelled at and belittled by different Leads who have no clue what they are doing nor have the experience to be doing their specific task. Kelly or rather Tina and Stephanie will NOT defend their contracts or make any effort to stop what is taking place with the Kelly Contracts on the TG floor. Supervisors can make up anything they choose and Kelly will go along with it and terminate your contract with them. This is a very poor way to do business. If you are into severe verbal abuse and do not want to get paid what you are worth, this is the place and the company to work for, just ask Tina or Stephanie.

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9:54 am EDT
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Kelly Services misinformed

I hired on with Kelly in 2014 for temp assignments I loved my first assignment but it was only temporary until the company found a permanent employee. Ihree months later the same company called me back and got it OK'd with Kelly services to complete another assignment. I loved the position so much that I found the add online and applied for the job directly and I was chosen for the position and offered a career. Well Kelly services will not let them hire me for 90 days and are not even counting the first assignment I did with the company towards my 90 days they are holding be back from a huge raise and health insurance which I am in desperate need of. They are supposed to help you with a career and help you find a job but they hold you back and it sounds like all they care about is a pay check
because I was told the company normally does not do direct hire employees from Kelly because they have to pay Kelly around $6, 000.00. WHAT! If I would of know that from the beginning I would not of worked for Kelly nobody will use me to draw a paycheck. I have thought about calling Kelly and telling them I quit so I can get hired on directly by the company but I don't want to risk the company messing up there contract with Kelly. How can anyone hold you back from advancing in the workplace it just seems wrong to me. I do not recommend this temp agency to anybody.

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9:56 pm EDT
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Kelly Services disorganized, misinformation

I applied for a job on Indeed about two months ago, for which I had to apply for through Kelly Services. The next day, I received a call from Kelly Services asking me to come in and interview for this position. When I came in for the interview, which was the following day, I was told that the position had already been filled, but they had another position available and she would submit my resume for that one. I received a call the next day from Kelly services asking me to come in for an interview again the following day (applied Sunday, got a call Monday, interviewed Tuesday, was called on Wednesday, interviewed again on Thursday). This time I interviewed with the department manager for the company that I would potentially be working for. The interview went great- he took me on a tour of the company, had me sit in with someone in the position I was interviewing for, introduced me to his colleagues, and had already alluded to promoting me once my temp time was up. He said that I would hear from a Kelly rep by Monday at the latest to start the hiring process. Before I left, the Kelly employee asked me if I had filled out an application yet. I said that I had only submitted my resume. She emailed me an application and the proficiency tests to take. I didn't hear anything back the whole next week. The following Monday, I called Kelly services and left a voicemail for the rep I had spoken with. She never called me back. A few days later, I debated calling the department manager that I had interviewed with- a risky move, but like I said, the interview went exceptionally well, so I did. I talked to him and he reiterated that the interview went well and that I should have heard back from Kelly and to give it another day or two. He said that he was looking forward to adding me to his team.

Three weeks later, I received a call from Kelly Services, and she apologized for the delay, but said that they wanted to proceed with the hiring process. I still wanted the job, and I said that it wasn't a problem. She said that she just needed to touch base with the department manager to get all the paperwork together and find out the date they wanted me to start and that she would call me back on Monday (this was on a Friday). Monday came and she didn't call. I sent an email, but she didn't respond.

TWO WEEKS LATER, she called me and apologized for the delay once again and said that they were ready to start the process to hire me. By this time, I had just started another temp job, and had pretty much given up on this position. But, I still wanted this job, so I said ok. She said she needed me to come in that day to fill out an application (WTF?) and sign the forms to give permission for the background and drug screens. I explained that I had just started this position and she agreed to email me the forms that I needed to fill out, which was nice of her. I filled them out and sent them back and looked over the list of places that I could go to take the drug test (all of which closed before 5 and were only open M-F). One of them was down the street from my job, so I was able to go down on my lunch hour.

After I took the drug test, which was last week, the lady from Kelly services called me on Friday and said that they were officially offering me the position and that I was going to be starting next Monday. She left a voicemail and I had to call her back but it went to her voicemail. I left a message, but she didn't call me back. Yesterday, I sent an email and today I called again and she finally called me back. I simply needed to know if next Monday was for sure, without a doubt, the day I was starting. I need to let this place know and I don't want to just not ever show up again- it's bad form. So, when she called me back, she said that they wanted me to start on Monday but she had run into some problems. She said that she had been requesting my transcripts but had not gotten any responses. I said that I can call and request them also if she would like (I have never had an issue getting my transcripts). Then she said that they had been unable to verify my work history- I figured that maybe one or two jobs in the last ten years might be difficult, due to closing or whatever, but no. She proceeded to list off EVERY JOB I HAVE HAD IN THE LAST DECADE! She then asked me to contact the IRS and request a wage and income verification to be faxed to her. By Friday, or the offer will likely be rescinded. I said that I would try to get the information she needed on time. I looked on the IRS website and I didn't find a wage and income verification form request, but they will only mail any kind of transcript request anyhow, meaning it won't be here by Friday regardless. I really wanted this job, but I am so mad right now that I am fighting the urge to tell Kelly services that they don't have to bother rescinding the offer because I am rescinding my application. Further, I am seriously considering calling the company directly and telling them that if they want me, I want a direct hire only and I will explain this whole long list of nonsense to them.

The conclusion that I came to after thinking about this all day is that either, A.) Kelly Services wants to save a few bucks by making me pay for the background information that they are requesting, or B.) She didn't do it to begin with and is getting in trouble for it. Secondly, if the situation were reversed and I were hiring a new employee, I certainly would not extend an offer to someone who, for all intents and purposes, doesn't exist on paper! Third, me not existing on paper is complete crap, unless there is a very serious error somewhere that I need to know about. I'm done with my rant- maybe I dodged a bullet. And maybe I just lost out on a great job. Either way, my patience has run out with Kelly Services.

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annonyo
appleton, US
Jul 30, 2013 5:17 pm EDT

in contacting the kelly services in appleton, wisconsin by phone, i was rudely treated by two kelly sevices staff. they were unprofessional, laughing and patronizing. good luck with kelly services.

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An on I mouse
, US
Apr 09, 2015 11:30 am EDT

I am going through the exact same situation with Kelly Services now. I went for the Interview with the client and was offered the position. Kelly sent the onboarding paperwork for me to sign and return, which I did, the same day they sent them. I hadn't heard anything from them until a week after I sent the Onboarding packet, only to hear that they hadn't received it. So I resent all paperwork again. I went for my drug screening and I9 verification, then was contacted by Kelly's screening department to submit paystubs from my then current employer, which I provided on the same day that they were requested. Another week goes by and I'm told that two items were still pending in screening, my paystubs, and my education transcripts. I resent the paystubs, and told the person from Kelly screenings that I had just gone through a screening process 6 months earlier and had had no problems. She told me that they had sent the request for my transcripts twice and hadn't had any response from the DoE, so they asked me if I could verify that they had the correct phone and fax numbers which I did and they were correct. I called the DoE office to ask if they had received any requests from Kelly services on the dates that the Kelly representative had given me, and she found NO such requests. They had never requested my educational transcripts. So I faxed a request form to the DoE and received my transcript within AN HOUR! I sent it to the rep at Kelly and she said she would send it to the screenings dept asap. Why she just didn't send it to the client is beyond me since they are the ones waiting for it. So as of today, I'm still waiting for a start date confirmation.

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12:32 am EST
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Kelly Services horrible temp service

I applied for Kelly Services in June of 2011. I went in for an interview and they told me that if anything came up, they would contact me. Well, I did not receive ANY calls from them. So, I just moved on. Well I applied for a seasonal job for the holidays for GSI Commerce through them which is in Walton, Ky. Now, keep in mind I live in Mason, OH, so that's like 46 mins away depending on traffic. I had an interview yesterday for them and drove all the way to GSI. I gave them my 2 forms of ID. 5 mins went by and the RUDE guy I was speaking with told me "Apparently, I applied for Kelly Services June of 2011 and they had a job opportunity for Express Scripts as a Pharmacy Data Entry Technician and they tried to call me 4 times at the number that I still have and since I did not respond back, they terminated me so there is nothing I can do for you."

Ok, first of all, like I said earlier, I did not receive ANY calls for them whatsoever, SO THAT WAS A COMPLETE LIE. Second, how do you terminate someone and they don't even have a job yet? Third, I am a current student at University of Cincinnati and my major is PRE-PHARMACY...DON'T YOU THINK THAT I WOULD HAVE JUMPED FOR THAT OPPORTUNITY IF SOMEONE HAD NOTIFIED ME OF IT? And the thing about it is, I just applied for Express Scripts about 2 months ago and they told me that when a shift that meets my availability comes up, I would be notified. So...AGAIN, IF THAT POSITION WAS AVAILABLE, I WOULD HAVE TAKEN IT AND DEFINITELY CALLED BACK OR ANSWERED.

So, I was highly upset and I said "So I basically just came ALL of the way out here for nothing." And the guy just did a snooty chuckle and had an attitude and said "Yeah, sorry." I asked him for my IDs back and he just threw them on the table and said NEXT. I am so furious right now because not only is this company a liar, but they have NO RESPECT FOR POTENTIAL EMPLOYEES. It's like they look down on people and they are VERY rude. Hopefully someone will read this and do something about it because I am not the only/first person and won't be the last person that has had a horrible experience with Kelly Services.

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11:52 am EDT
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Kelly Services horrible attitudes and unprofessionalism

The office staff is a joke! They never return calls promptly. When and if they do return your call they seem to be annoyed that you called in the first place. No one can ever provide you with any details regarding your assignment. The company that they assign you to can't even reach anyone on the phone. The employees should actually hangup the phone before making unprofessional comments about you because you have called numerous of times for specific individual. What happened to the line of communication? When they call to see if you would like to report to an assignment you can't get them off the phone.

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4:43 pm EDT
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Kelly Services bait and switch

Incompetent, unprofessional, and out-of-this-world ridiculous are the first three things that come to mind when thinking about my experience with Anita at the Fort Collins branch of Kelly Services.

We worked with a salesperson from Denver, arrived at an agreement on a deal that seemed fairly sweet to us. We were going to be hiring one of their employees (under Temp-to-Hire), and the salesperson set us up with the local account manager, Anita.

We had a conference call on 7/13/12 with all parties involved, including 3 managers from our company. At the end of the call, they asked "Can we visit your warehouse to take a look around?". Sounded like a typical plant tour of our facility.

And, that is how it felt too. I walked them around our 3000sqft warehouse, showed them what happens where, and they were friendly pointing out the products we carry that they liked. At the end of the walk-through, I asked how we looked compared to similar businesses. The response: Average.

Fair enough.

Any problems? They literally voiced NO concerns. Then said they would have 3 candidates for me on Monday.

When Monday came, instead, they sent an email to our main company inbox (not to the three managers that they wrote down our email addresses, and had already had email communication) an email that said that the offer for Temp-to-Hire was being retracted.

"We checked with our corporate compliance team regarding the safety assessment check we did on our visit on Friday.

Do to safety issues, we cannot allow anyone to climb on ladders or do repetitive lifting over 50 lbs.

The only way we can provide you an employee is by doing a Direct Hire placement. This means that we would find someone for you, you would review the resume & then you would interview with them. If the candidate is selected, then he would be a Debnroo employee not a Kelly employee. There would be a 20% direct hire fee based on his or her annual salary."

There had been NO mention of the visit to our warehouse being a safety inspection. None. Not in the documentation. Not in any of the meetings from February thru July, not in the last conference call. They simply arrived at a judgement that appeared to be about ladders not being safe (wtf?) and claiming our employees had to regularly lift boxes over 50 pounds. They don't.

So, we called Anita for an explanation. She THEN tells us that, in fact, the whole purpose was the "safety inspection", and that there was actually a 7-page form filled out. The ladder and box issue cited in the email wasn't the ONLY reason - there were pages of reason.

OK, then why not give us a chance to resolve whatever issues you had, and then we proceed?

Nope, you failed. Oh, and they said that I was not allowed to see the 7-page report. It was corporate policy. I asked then for her to put the concerns in her own words. She initially refused, then said "You don't have a fire alarm".

Really? A fire alarm? THAT is required before Kelly Services. Well, no, she backpedals. It's because that was an issue AND, all the other stuff. What other stuff? Well, she can't tell me. Can't fax a list. Can't verbalize the other concerns.

So, we asked Anita if she had these concerns when she was standing there with us, and if so, why she didn't verbalize them when we were face-to-face. She admitted she had her concerns, but felt the need to instead keep them to herself, then go consult "with corporate", and that resulted in her filling out a 7-page form with checkboxes. A form I'm not allowed to see.

I said that amounts to back-stabbing. You came into our place of business under the pretense that it was just a harmless walk-through to see what our business was like and about, but in reality it was about a very serious review that could interfere with our ability to gain access to services AT THE DISCOUNTED PRICES THAT WERE ALREADY AGREED UPON - IN WRITING.

I said, of the three things that she's brought up so far, none of them amount to even the slightest evidence that we actually have a work environment that is unsafe for a Kelly Services employee. It sounded to me like they didn't want to honor the original deal, and were making excuses to back out of it - CLASSIC BAIT AND SWITCH.

Oh no, she said. She would check with corporate to see if I was allowed to the the 7-page diatribe that she filled out about how unsafe our business was.

She sent an email apologizing for her first email, but failed to get the approval by the end of the day.

On Tuesday 7/17, she called me at 830am and said she got approval to send the documents by fax. It was a 133-point test about our business. She filled it out by hand, and scored it. We got 77 points out of 133. The cut-off for their business to work with ours was 80.

So, we went through the list, point by point. And, this is where the INCOMPETENCE comes in. There were so many errors, that after going through it all, it turns out we scored 111, not 77. The range of 80-107 required corporate approval. 108 and higher was literally "acceptable performance".

Among the errors:

1. The system is set up so that if a question is "N/A" or not-applicable, you get the points. They checked many of these boxes - 19 in all. But we didn't get any points for 16 of 19 them - and most were 2-pointers. Simple math error, but they amounted to demoting us from a viable candidate to be their client to being judged negatively.

2. Anita mis-scored a whole section about "powered industrial vehicles" (we don't have any), because she thought a piece of equipment that lifts pallets up and down was a forklift that you drive. She said "I could have sworn I saw exhaust". No, you didn't. It is battery operated, and it has one function - up and down.

3. There were no less than 15 questions on the 7-page form that REQUIRED that they asked us the question. Example "Will the customer provide Kelly employees with ergonomic training?" Anita checked "no". She never asked us ONE of the questions, let alone gave us notice that this was an inspection/test. Yet, she felt the need to GUESS and ASSUME over and over on this form.

At the end of the review of her work, Anita admitted her errors, apologized, but instead of responding positively to moving forward on Temp-to-Hire, she continued to push for the program where we pay them 20% of an annual salary (measured in thousands of dollars) vs. the one we SIGNED that would allow us to buy out the employee for $250.

Floored by her unwillingness to simply move forward positively after her gross incompetence, or come up with ANY resolution that would allow us to buy the services promised at the price promised, I asked if it was her final answer. She said yes. So, I said I would be taking this to her supervisor. And, that I would come by her office to speak to the supervisor face to face.

20 minutes after getting off the phone, I got a call from Leah, her supervisor. Anita immediately went to Leah to badmouth me, so that Anita had her heels dug in against me before I could even explain what had happened. She was shooing me out the door. Doesn't matter that Anita did her inspection under false pretenses. Doesn't matter that she checked the wrong boxes, made assumptions, or flat-out lied. Or that she couldn't do the math right. I was not welcome at Kelly Services. Click.

So, with that, thought we were done. But, it gets better. 30 minutes later, I get a call from the Fort Collins Police. Yep, Anita thought it would be a good idea to trump up my statement to come in to the office TO SPEAK TO HER SUPERVISOR ABOUT A LEGITIMATE COMPLAINT into a "he threatened to come in here - and I am scared for my safety."

Yep, that's right, she now wanted to go a step further, and publicly drag my name through the mud with the police. After 30 minutes on the phone explaining to officer Bill what she had done, he, of course, deemed this a "civil matter", which it is. Of course, I call it harassment via the police, and intentional intimidation, but we will save that for the judge.

I tried to have the old salesperson talk to someone sensible, but they refused to take her calls. She too was flabbergasted that her former co-workers were treating me in this way.

So, I called Kelly Services HR, and spoke with the head of that department, Juanita. While she initially gave me the time to explain, eventually she started defending what Anita and others had done. I made clear that I wanted them to simply right what they did wrong, and to send a letter of apology, to explain to the police that Anita overreacted, and to put something in writing that countered their ill-conceived email claiming our entire business was unsafe because of a ladder and the wrong-headed assumption that every product we sell is in excess of 50 pounds.

Juanita decided that since most of the interaction was verbal, "we don't know what REALLY happened", and therefore, she would get back to me about what Kelly would actually do. Not by email. Not by fax, only verbally. And, I was warned that she was in Michigan, and if I tried to record what she said, she would go after me for that. She wanted NO documentation of the response.

And, I told her that, in itself, was suspicious. I am being bait-and-switched, having ridiculous erroneous emails telling my employees that the mere presence of a ladder makes the entire business unsafe, having people "inspect" my business under false pretenses to create a report riddled with errors and outright wild guesses that turn out to be lies designed to facilitate getting out of a deal that they probably didn't like the commissions on.

So, I'm taking them to Small Claims Court in Larimer County. Look up the public records to see the outcome in a few weeks/months. It should be interesting to see how they dance around that.

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Update by debnroo
Jul 20, 2012 9:12 am EDT

Cary,

You'll be hearing from the site administrators shortly. Or perhaps your mommy might find out what you are up to in your bedroom all day first.

Update by debnroo
Jul 20, 2012 9:11 am EDT

Descartes,

Apparently you didn't read the OP. They didn't determine that the risk posed to a person in their employ was higher than what their tolerance was for potential liability. When Anita reviewed the form, she admitted that she incorrectly scored us at 77 points, when the actual score was 111 points. So, there was no such assessment. I have the form, in her handwriting, as well as the admission of error in an email from her.

You are mistaken.

Does that change your opinion?

Update by debnroo
Jul 19, 2012 7:52 pm EDT

No Cary, I am doing what I said and explained. But, thank you for admitting you are here for no other purpose than to stir up trouble, and perhaps tell off people with whom you disagree with generally.

You ask what am I here doing - I've explained. Now ask yourself what, exactly, you are accomplishing for yourself, or anyone else.

I do appreciate a devil's advocate - if you were actually engaging the topic. But, you are making broad assumptions about me, and doing nothing more than making personal attacks. You are wild guessing as to my state of mind, and projecting perhaps what you think are emotions you might have yourself in similar situations. You don't speak for me, so don't try.

In the meantime, if you have nothing else to say about the case I've brought up, perhaps you can go bother someone else, since that is your only reason for being here.

Update by debnroo
Jul 19, 2012 4:12 pm EDT

Cary,

Kinda proves that you are here on troll duty. Zero to add to the conversation about the topic at hand. In order to judge me as "easy", you'd have to have experience harassing others.

Meanwhile, seems a bit odd for an ethics professor to be marking up photos calling people names. Just sayin'.

Yes or no, do you have anything to say about what Kelly Services did?

Update by debnroo
Jul 19, 2012 2:27 pm EDT

So Cary,

Maybe the problem is WPM - as in words per minute. I'm at my desk, working on accounting today. When I do an upload, or there is something else in Quickbooks that takes 2-3 minutes, I swing over to my other computer and type. These long posts you are complaining about take me a couple minutes. Perhaps you are a hunter-pecker, and such writing would take you hours. That's not my problem.

Glad to hear that you are concerned for my time.

So much so, that you ignore the core issue. If they didn't want to do business with me, the time to say so was BEFORE wasting my time. Think of all the crazy rants I could have typed in that time! Oh my!

Meanwhile, not one peep from a reported professor of ethics at CSU (really Colorado State, we are neighbors?) about the ethics of what these folks over at Kelly have done. Not even a token "Well, they WERE wrong, but in spite of it, you should move on."

I am moving on, in terms of the task at hand - hiring a new employee. We've always direct hired, but were interested in staying focused on our operations vs. trying to do what these "professionals" do every day.

I am not, however willing to let go of the incident due to the time I have or will spend. Because that means that the next person/company that the Fort Collins office treats in this manner received that treatment because management apparently approves of this practice. No government official is going to stop them.

The only thing that will is documentation so that future potential clients can find this information when they do their due diligence online, and perhaps in the public records created by a Small Claims case, which doesn't allow the poker-game lawyers play trying to drain the other party of resources. It's just two parties with their stories and documentation, and a binding decision. Despite your naysaying (and for all I know, you are working for Kelly Services), I am still willing to have my day in court (or a mediator's office, which is actually more likely).

Shame goes a long way to correct some behaviors.

Update by debnroo
Jul 19, 2012 1:22 pm EDT

More pictures of the "unsafe" warehouse.

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Update by debnroo
Jul 19, 2012 1:19 pm EDT

So, Descartes. They "determined" this via a form that they filled out incorrectly. They admitted that. So, that wasn't the real reason.

Again, cut-off for "acceptable business" was 107 points out of 133. We scored 111, when it was scored and totalled correctly. Anita Hall admitted she screwed up the form, and used as an excuse that she was "new to the business".

The original scoring was 77 points, and she excluded points that did not apply (aka Not Applicable or N/A). On some sections we got the points, on others we didn't. She was inconsistent. Also, she conveniently checked "no" for boxes that required asking us if we were "willing" to do something. You can't check "no" when you haven't even bothered to ask us if we are "willing". It makes absolutely no sense.

So, given the fact that we were absolutely within the "safe" parameters even by their own evaluation, it's clear from how they shut down pursuit of the sweetheart deal that they were using that as bait to get us in the door, and then they were planning to push the other more-expensive product upon us, once they knew our timeline would put pressure on us.

You miss again the point that we began meeting with them 5 months before we needed to hire our next employee. The secret surprise safety inspection was 1 day before the hiring process was to begin. If they were so concerned about our safety, then why not perform the safety inspection way back in February before EITHER of us wasted any time on this.

Oh, and to the point of "they didn't want to do business with you", they DID. They kept insisting that we HAD to choose the 20% Hire option, and only when I said "I am not interested in that product", and requested that they fix the problem of sending the original email did they start the process of shutting down the entire relationship. It changed to "we don't want to do business with you anymore" when I pursued TALKING TO ANITA HALL'S SUPERIOR, LEAH.

As far as I am concerned, that is an employee that knows they screwed up, and are using the police and any other means possible to simply sweep it under the rug.

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Update by debnroo
Jul 19, 2012 1:08 pm EDT

Here's a picture of our unsafe warehouse, and the suspect ladder.

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Update by debnroo
Jul 19, 2012 9:36 am EDT

Of course, CaryGrant. I am a nut. More of a freak. Actually, my first entrepreneurial business had a business card that said Chief Executive Freak (which is still on my LinkedIn profile for that era).

Attached is the other half of debnroo. I assume you'll have something negative to say about me and my wife besides where we live, and our mental state of health. Anonymous trolls always do.

Feel free to show your face and let us know where you get your position of superiority to judge others.

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Update by debnroo
Jul 19, 2012 8:17 am EDT

Cary,

You can make this personal, call me names, take things out of context. Yet, not a word about what they actually did. There's a name for what you are doing, and it's been around for a while. You are apparently this website's troll-de-jour.

There is plenty of negative commentary about Kelly Services. Glass Door offers a good perspective on what the employees think from the inside too.

http://www.glassdoor.com/Overview/Working-at-Kelly-Services-EI_IE1564.11, 25.htm

They have a 3.1 rating out of 5.0. Not exactly stellar. 54 of the 204 reviews from employees are dissatisfied or worse. That's a pretty poor record, relative to other companies on the site. Citigroup gets a 2.9, and has similar bad reviews. Apple gets a 3.8, and you can see their employee reviews are skewed towards positive.

No public rating system is perfect, but they do tell a story. And, for Kelly Services, their public record is poor. They mistreat their employees and their customers on a regular basis. Are there good people in the organization? Yep, there always is. However, when the culture becomes dominated by negative folks, and their managers back up the negativity by shooing complainers out the door (or calling the police on them when they demand apologies or fixing the mess they create), then it crosses a line.

That's where Kelly Services is.

The caveat in my statement you miss is that there isn't anything SPECIFIC about the practice of offering Temp-to-Hire, then taking away the sweetheart offer and pushing for the traditional 20% of annual salary to hire with a 30-day guarantee (two different products). That is what is missing from the Internet, and what my public complaint (that they had plenty of time and options to avoid by apologizing, cleaning up their mess, and offering to pay for the lost/wasted time) is here to accomplish.

That specific practice is the heart of the complaint. And, not one word from you about their practice, other than to say "they didn't want to do business with you." You are right. They didn't. Which they could have said before wasting my time. Before dangling a product that was enticing, that they didn't really want to follow through on delivering. Before interfering with my business by sending an email to my employees making a false statement about the overall safety (which they have owned and apologized for in writing). You keep ignoring all that.

Now, troll, besides sitting around all day calling people names and being a right-wing corporate apologist for corporate bad behavior, what is it that you do?

We can presume you use the name Cary Grant (indicating your age, as most people under 30 wouldn't even know who that was) because you want to spew your bile behind the safety of your anonymity. The biggest problem on the Internet, IMHO.

My name, in contrast, points directly to me and my business. I live in the open public square, and I own the material I post and write. And, I stand up for what I believe. I don't snipe at people from behind the presumed safety of fake names and avatars. And, you are free to look up online my "trailer". The one with the garden that I blog about. The one we built in 2007, and there's a blog about that too. Feel free to post a picture of your home.

So, troll, why don't you reveal yourself a little bit, and then comment on the issue rather than make personal attacks?

Update by debnroo
Jul 18, 2012 10:27 am EDT

Cary,

I own the company. Sounds like you have taken a side. That's fine. Meanwhile, doesn't seem like there is much substance to your position - you want this behind closed doors or swept under the rug. Exactly what Kelly Services wants. Typical corporate position. It doesn't make it "wiser", objectively. It simply means you are one who takes orders, follows rules, no matter how unethical or quasi-legal.

Let me guess: You are a republican who has taken some time from posting over at FreeRepublic to razz me.

In the meantime, the purpose of being thorough in public posts is education. Consider this a donation of my valuable time for the benefit of the wider community of business consumers of their services. I did research prior to engaging with Kelly Services, and nothing on the Internet I had found gave me warning about what they were doing prior to doing it. Now there is something to help those who might be confronted with those practices.

If you can't appreciate doing something for the greater good, sounds like you believe in a different world than I do. Meanwhile, if you have any defense of the specific actions taken by Kelly Services, feel free to write up what they are.

Update by debnroo
Jul 18, 2012 9:09 am EDT

There is nothing here that they do not already know - they are clear on both what they did, as well as being confronted regarding their actions. There is no hand to top. I operate openly and honestly.

You can label it however you please (interested in what you feel is the appropriate label) if you don't like bait and switch. The facts are clear: They offered one service (Temp-to-Hire), and marked down the cost to buyout the employee. When it came time to act upon that offer, and once we are in a timeline where we would be pressed to find a matching offer and/or act on our own (what we have been doing for 12 years in business), they surprised us with this bogus claim to back out of the deal. And, were PUSHING the more expensive option in lieu of what was originally offered.

I call that bait and switch.

Regardless, they engaged in a process with us that required us to have out-of-office meetings with them (their choice), required an on-site meeting that turned out to be an inspection, and then stalled us for multiple hours on the phone for two days, in some cases tying up 3 of our managers at a time in conference calls to go over their surprise "safety inspection", which was at best incompetently done. There's no question whatsoever on that, as Anita has admitted to the errors multiple times with multiple witnesses. This is also not to mention there is documentation in her handwriting showing which boxes she checked, how she mis-scored the form, and the obvious issue of questions on the form that required that someone at our company be asked before she checks "no" in a checkbox.

Here's a question: If they "decided not to do business with us", then why do the following:

After putting in writing that "Temp-to-Hire" is not available (due to the "safety evaluation"), why spend 45 minutes on the phone with myself and my GM going through the written documentation point-by-point, only to, at the very end of the call, say "yes, I made these errors" but "no, we won't offer that product to you any longer"?

That is wasting our time (which is money), not to mention interfering with the planned and actual operation of our business (also money + liability due to the erroneous email, for which we already have a written apology).

I understand your point. From a corporate legal perspective. The problem with that approach is that it's actually a poker game, where the company with the most chips bullies the opponent by either using stalling tactics (which would drive up my legal costs at several hundred dollars per hour), or by using methods of intimidation as a bluffing action.

Small Claims court is different. You appear before a mediator, without lawyers, and either work things out, or have the official make a binding decision. The poker game of lawyer vs. lawyer isn't part of that process.

If the case is decided against us, the cost is $45 and a few hours at my local courthouse in my jurisdiction. But the greater point is served - there is a permanent public record of the dispute and their business practice that they can't sweep under the rug, or pay to go away (as with the corrupt BBB). Furthermore, it sets an example for other small businesses that may consider engaging Kelly Services, so that they can have their eyes wide open when Temp-to-Hire is promoted strongly in the sales process, and they ask the sweet and innocent question of "can we just see your place and look around". They will now know to proactively ASK whether it is a safety inspection, and have the right to ask for the form WHICH HAS MULTIPLE PLACES FOR THE CLIENT TO SIGN THE FORM, indicating it was never designed to be done in secret, behind the back of the client.

Only by educating future victims of this practice will there be any effect on how Kelly Services offers and then actually provides these services at the cost they quote. There is no authoritative body that will stop them, or slow them down. They are obviously not going to change their practices, when the head of HR is defending what happened here.

It's ethically wrong, and I think, even though you are critical of my actions, agree.

My goal is to be a guinea pig of the Small Claims legal process, to see whether it can be successfully used to recoup the very real costs to my business. If they "didn't want to do business with us", then step 1 should have been an open/honest evaluation (could be the same form), filled out properly (no assumptions that turn out to be wrong under examination), and then, if we exceeded the "acceptable" threshold, not used as the weak "it's not me, it's corporate policy" reason to then try to push the secondary product when they know we have a business timeline and business plan that requires we hire somebody in short order.

This is no different than a mortgage lender that, 12 hours before closing, surprises the people who have already moved out of their old apartment with a new set of interest rates 2% higher with double the down payment, even though they already signed documents locking in the rate and down payment. That's not a hypothetical, I've seen it happen not only to us, but to others. That's not "they decided not to do business with us", it's an unethical business practice by people who are motivated to make more money by springing a surprise on people who they know are boxed-in in some way. Plain and simple. I call it Bait and Switch, you can call it whatever you like.

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forgoldsake
North York (Toronto), CA
Jul 19, 2012 10:39 am EDT

You two are stupid. Releasing personal information like that. Also, I call ### on Cary. You have no proof,

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Kelly Services pf withdrawl issue-pf not received yet

Dear Sir,

With deep regret i am sending this mail:
I was working in NSN under Payroll of kelly services from 17th Dec'2007 to 13th Feb'2010. i have submitted the PF withdrawl form for NSN thrice(Feb'10, Dec'10 & Aug'11) as the forms were misplaced first two times;Already 2 years passed, but i have not received my PF amount, i tried to contact the Kelly coordinator through mail/phone, firstly i didn't get any reply, but she is now telling to contact delhi kelly office, nobody is giving any response regarding this from delhi kelly office, kindly support on this issue.

PF DETAILS(NSN-KELLY):

1 PF No: MH/46257/20536
2 Emp ID: 36981
3 Location: Kolkata_CKolkata
4 Designation: NSS O & M Engineer
5 Date of Joining 17th Dec'2007
6 Date of Leaving 13th Feb'2010

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Kelly Services misleading employment tactics

I was working a temp to hire within 90 day assignment thru Kelly. I reached day 97, and still no word as to the effective date of permanent status. even the HR rep for the company had stopped to let me know, that with everything going on, that my review was coming up on the 90 day, and would be done. Well, I took them for their word. I needed a better vehicle to get back and forth to work, so I worked thru a local car dealer, and got a vehicle. The dealer checked out my work status, and everything was a go for the loan, provided my permanent placement was done as it was suppose to be. Well, permanent placement never happened, and I had to return the vehicle. They decided to put it off for another month, due to switching around supervisors. The Kelly agent knew my situation, and that if the placement wasn't done, I would have to return the vehicle, and couldn't make it to work. It fell on deaf ears. So I'm out the money I put down, the vehicle, and the job. Kelly terminated me for not showing up to work.

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Joe Blowe
Walla Walla, US
Jun 17, 2013 10:20 am EDT

So your complaint is your got fired for not showing up to work and that you choose to buy a car without a full time job? Maybe you should look in the mirror and direct your complaint there.

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richa12
Decatur, US
Jan 24, 2012 11:02 pm EST

wow - you bought a car without having a perm job
not sure this complaint should be against Kelly Services

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Kelly Services wrongful termination & harassment

I want to start off by saying that Zappos is a great place to work, it is Kelly services that are the horrible to work for. I was hired as a supervisor for Kelly services to "look after" the seasonal team members. I had a supervisor above me that was very nice to everyone, then one day he was fired. The new supervisor was a very manly woman... I had zappos managers come to me and ask me to have so and so team members fired and she had to do it because she was the night shift house supervisor. I was only a floor supervisor.She literally said, I don't have time to do that, I can't be everywhere at once, I'm not firing no body for these Zappos people. I have an autoimmune disorder ( pancreas) that leaves me on a light pain med. They knew this when they hired me, I showed them the bottle. I passed the drug test. They also knew that I had an appt at a national renowned hospital for a second opinion with my condition. This woman literally harassed me everyday telling me that I could not work here and take pain medicine while I worked there. There was nothing in the handbook that stated that. After I got back from the hospital she wanted to know what the dr's had told me and I told her what they aid...1. take my pain med, 2 get a pain pump, 3 Get my pancreas cut out. She looked at me and said well then its an easy decision you have to get your pancreas cut out. Because you cant take medicine here. At this point I had, had it . I went to the kelly website and wrote an email telling them exactly what she was doing. So fast forward to when we work 2 days later, I am on the floor working she sends me a text message asking me to come upstairs to her evil den and then proceeds to tell me that she is terminating me because I have been sleeping everyday on the job for the past 5 weeks. (Totally untrue) I asked her if this was true why didn't she say something the first time i was allegedly "sleeping" and why it would take 5 weeks to say something. She said she "liked me and was giving me the benefit of the doubt" this is total bullcrap and anyone knows it. If you catch someone sleeping you fire them then and there, no second chances. She then said o.k. well I will watch you tonight and see if you go to sleep tonight. She harassed me everyday because of my health and I don't think it was any circumstance that I turned her in to corporate 2-3 days before this and Zappos Was hiring me on full time next week until this happened. Oh yeah, also she offered to place me in another job with Kelly services in another factory/ office but she saw me TALKING to my Zappos manager and then she said you can't talk to him you're fired. I kid you not, I was talking to him on my break. These people can take the Kelly jobs and stick them up there butts because I will NEVER work for them again and put another PENNY in their pockets.

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Kelly Services misleading information... and the list goes on...

I was hired on for a 90 day temp position that was supposed to turn into a permanent job. Well, 89 days later I got a phone call to not report back to work...my services were no longer needed. Never was I given a reason why. Then to top it off I was not allowed to go back to get my personal items that were left there (since I was told that I was to be hired on permananently I had to fill out tax info, and other items with personal info such as my social security number, drivers licenses, bank account, etc) - well long story short, I have yet to get any of my belongings back and they will not place me in another position since they claim none are availalbe. However, I received a call from my bank stating that a check had been passed for $900 to Sears and also 6 credit card applications were processed in my name.
Bottom line, I believe it was Kelly Services job to make sure that the company I was working for, which by the way is one of the largest hospitals in Cincinnati, should have sent my items back. I now have to go to court because only two people there had access to my locked desk and I was informed that the applications for the cc's were done on a computer in the hospital.

I had never gone thru a temp agency before and I now definately will never use one again.
If this is how they operate it's bs. I was laid off three years ago and started back to school full time but needed a job to pay bills and now they not only hacked my bank accounts but tried to open cc's in my name and purchased a new washer from Sears. I don't know if it's Kelly I'm mad at or the hospital but bottom line, make sure you double check if you decided to use a temp service because after speaking with a lawyer, I was told this happens constantly.

I hope someone will read this and it will help you avoid the crap I have to now go thru.

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Update by whatajoke83
Dec 17, 2011 3:15 am EST

I already did go to the bank. They are handling it and I was not fired, I was told the job was temporary - AFTER they had me fill out all the paperwork for permanent hire. I have a letter that was notarized stated I was not FIRED but there was lack of work and they are supposed to find me a job as soon as possible...it's be 37 days and have yet to ehar anything from them. It's also identity theft on top of it, Sears has the person on camera who passed the check who had been a co-worker of mine.

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Ramelle
Weed, US
Dec 17, 2011 3:20 am EST
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Your isssue is with the hospital, not the staffing agency.

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Queen Basher
, US
Dec 17, 2011 3:03 am EST

If YOU suspect fraud on your bank account, visit your bank and handle it.

Sounds like you are mad because they fired you!

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Kelly Services for change my pf name`

I have submit my all document in all document my name is sheela kumari, and kelly provided me offer letter and every thing name of sheela kumari but i have submit my docs are for PF the change my name Themy have mention there sheela jha so I am not able to get my pf. I am suffring since two year so please check my details and revart me as soon as possibale. my hr name is seema sinha is is not picking my call any is not giving information so tell me what should i do.

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Kelly Services health standards/improper tactics

I've been a temp agent for 2 yrs at a major oil employer. Over the course of 2 years, I am absolutely 100% sure, Kelly Services does not care for its employees.

I've been here 2 years, and over those 2 years its been nothing bad headache. But lately, I'm not sure what to do about this situation.

Our standard chairs are horrible for my back, in my case, I've tried countless emails, I spoke to my other supervisor, the ergonomics agent, and aKelly Services rep for another chair. Nothing, they won't acknowledge me, the ergonomics assessor was RUDE, and prejudice. Kelly Services wouldn't return my emails, I had to hound and keep following up with her. I asked her to send me in writing why I'm not allow to have another available chair that suited better for my back. Never heard from her again, she gets another rep to call me now.

I've spoken to my doctor about this, how any other given temp agent is given a chair, mouse, keyboard, everything, ... yet nothing for me. She provided me a note, to which I brought to the attention of Rep, completely disregarded it and said no.

When I first started this job, its was drilled, imperative that safety and health was the biggest factor here. As of now, I have a pinched nerve in my left shoulder, massive migraines for every shift I work, my joints throb, and carpal tunnel starting.

I did mange to find a free chair that was perfect for me, I used it one weekend, first time in a long time I had a great weekend of shifts. I come in the following week to find out the ergonomic assessor took the chair and gave it to someone else... not a temp agent.

I don't know what to do, when your temp agency, the contractual employer, and ergonomic assessor will not help you.

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A.Guy.From.London
Sudbury, CA
Jul 21, 2010 3:01 am EDT

I worked for Kelly Servies on and off for a few years. I can't say anything good about them at all. I will be starting a thread with my beefs about them, one of which being they sabotaged the relationship I had with one company. - Long story short, Kelly's told me they don't want me back, but when I saw one of the foreman I worked under the following summer at a party, he said he was indeed trying to get me hired. Kelly's just didn't want me to get hired because they'd lose a spot to make money on. The [censor] that was my boss at Kelly's ended up getting fired and they lost the contract because of their meddling. It didn't do me any good however, I was still [censor] out of luck.

And if you've been at one assingment for two years but still haven't been hired on, I'd be asking WTF. It's time to look for another job because it's obvious this company won't be hiring you. Ask your direct supervisor and a few co-workers if they'll provide references for you and start sending out resumes to companies that will hire you on directly, pay you a fair wage and give you insurance as well as a proper chair to sit on.

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Marc1960
Anjou, CA
Jul 05, 2010 8:26 am EDT

You have to be very careful with this company because from my own experience they are extremely fishy.

Here some of the stuff I had to deal with...

- Statutory Holiday paid at a different hourly rate

- Missing time on statutory holiday

- Net paid differe for the same number of working hours

- Statutory Holiday not paid on time

I totally lost faith on this company and my contract that was supposed to be for two year will came to an end after only 11 months probably because I'm asking too many questions and they prefer to deal with immigrants who freshly arrive since they are more influencable and easier to fool.

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Kelly Services services not as described

I was hired for a position where the hours were to be 9am to 5:30pm. When I initially interviewed for the position the hours were 9am to 4pm. During the interview with the company where I was being placed they stated they were the hours for the first week, then the hours would be 9am to 5:30 pm. I report to my assignment and then get told i would have to work late nights (never mentioned in the interview as a requirement) and that my hours that week would be 11am to 5 pm. a reduction of 2 and a half hours a day. I immediately notified the agenecy and they said I could not do the assignment, but that would mean that i quit and be ineligible for unemployment. Instead, I just looked for another job. I notified Kelly that I found a new job and the next day my assignment was terminated and nobody told me. I reported to the assignment because I told them I would finish the week out. So now it's "pay day" and I have no check. I call Kelly and they say oh there is no exact pay day. Payroll gets to it when they can and then you get your check. I call payroll and they say there was a check cut, but i wasn't signed up for direct deposit (which I did in person at the branch) and I would have to wait for it to come in the mail. I am so done with them and everyone else she just BE AWARE!

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skyite
, MY
Aug 16, 2012 3:56 pm EDT
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This happen to me recently..I have been terminated by the Kelly Services and I only start working for 1 day..and what the worst the want me to pay to them 1 month salary..I will fight my rights in court

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7-series
Headland, US
Dec 28, 2009 11:18 am EST

Did it ever occur to you that the customer did not disclose all the scheduling info when they contracted with Kelly Services? Or that the CUSTOMER changed the job duties without informing Kelly Services? Or that when they called the customer to tell them that you had found a new job, that the customer made the call to end the assignment? Are you aware that it takes up to 3 weeks for direct deposit to take affect, depending on the information you give, and that YOUR bank receives a "ping" from their bank, to verify the account, and until YOUR bank responds to that "ping", no employer is going to release funds via direct deposit to an unverified account.
As far as your rehire status, finishing out the week rarely allows enough time to replace someone. They now have a mar on their dependability with that customer, as well as other businesses that customer may have contact with. Your unemployment should not be affected unless you quit your new job without sufficient cause. The state goes to your last 3 employers for your benefits, not just your last one. Unless you listed your availability as specifically needing 40 hrs/wk, between such and such times, NO weekends, NO nights, and NO hours less than 40 hrs, you basically walked away from a bona-fide job offer, and that is why you are terminated, and why your unemployement could be affected.

Yep, I worked for a staffing company for years, can you tell? And I was always amazed at some of the [censored] reasons people would quit assignments. One lady quit because she was asked to make coffee. Un-believable.

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Kelly Services - misinformed, incorrect info reported

I was called and asked if interested in a 3 month temp assignment at Dollar General Corporate office in Goodlettsville. When I reported on the job over a week later due to approval problems (to hire a temp), I was told by the managing person that the job would be anywhere from 2 months to 4 months. The job was doing nothing I had been told it would be; only...

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