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1.1 166 Reviews

Kellogg's Complaints Summary

4 Resolved
159 Unresolved
Our verdict: If considering services from Kellogg's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kellogg's reviews & complaints 166

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Newest Kellogg's reviews & complaints

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D
3:15 pm EDT

Kellogg's moths in kellogg's fruit and yogurt special k still sealed.

New box of Special K fruit and yogurt cereal, pulled up plastic sealed bag to cut open, it had moths inside ! Alive, crawling around ! Purchases Oct 10, 2019 and the expiration date is June, 27, 2020 . the bag is still sealed, and the moths are still alive ! Makes me nauseated . I called them and they were going to email me so i could reply with pictures. Never got the email !

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1:58 am EDT

Kellogg's raisin bran

Just found my cereal full of small round bugs crawling inside and outside the box. Not the first time I noticed this with Raisin Bran. I've bought 2 other cereals with the same things, and brushed them off thinking it was part of the cereal. I'm disgusted realizing that I've been eating these critters. This will likely be the last time I EVER buy this brand again.

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2:54 am EDT
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Kellogg's rice crispy treats

I bit into the Rice Crispy treat and I had bit into part of a worm. This is absolutely disgusting!
I hope that I don't get ill from this, these were new, just bought yesterday at a Kroger store in London, Kentucky.
I will be passing this along to others that buy your treats so they can be checked before eating.
We need to discuss what happens from here!
I'm completely disturbed that I ate a worm, what are you going to do about it?
Picture is part of worm I didn't eat, I didn't realize what it was, I never thought to see something like this I'm your food:(

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A
2:03 pm EDT

Kellogg's raisin bran

The new Kellogg's Raisin Bran commercial with the dad telling the rude daughter on the bicycle to "make good choices", only to be met with a very hateful and inappropriate response back from the daughter is a HORRIBLE commercial. It's not cute, not funny, not original nor does it make me want to purchase Raisin Bran or any other cereal from Kellogg's.

There have been similar commercials over the past few years from Raisin Bran, but this is the only one that's just plain bad. The line between clever and unacceptable in regard to the supposed parent / child dynamic in these commercials has apparently been forgotten.

I'm only 28 years old and I'm not even a parent. I can't imagine how much actual parents must hate how poor the daughter's attitude is toward her parent is.

Get a better advertising team yesterday, Kellogg's.

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Drsdr
, US
Mar 10, 2020 11:31 am EDT
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OK, so it’s a crappy commercial, but I can’t believe how many people think the appropriate response is physical abuse!

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express no more
, US
Mar 05, 2020 5:32 pm EST

I m so glad that I was not the only one that feel that this commercial is the most infuriating one yet from this whole series of Raisin Bran cereal. I m not a parent but an aunt to nieces and nephews, but if they ever behave in the same way as this little brat in the commercial did, they would get a " good" desciplining right there and then. They would be taught to make " good choices" and learn real quickly that being disrespectful to the people that provide a roof over your head, feed and clothed you as long as providing that bike that you are riding away on, will get you what you deserves. Take this idiotic commercial of the air, and stop with the emasculating of the father figure. I don't like it when kids are portrayed as disrespectful brats so they think it's alright to behave as such. Not buying this cereal and anything associated with Kellogg's .

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Alice Diane Batson
, US
Feb 29, 2020 1:12 pm EST

I am so glad to see that most of the commenters feel the same way that I do. This is a HORRIBLE commercial and in light of the way our young ones are more aggressive and more "smart-mouthed" (as my mother used to say) in these days, these kinds of commercials are just making it worse and worse for our parents to teach their children respect for adults!

Shame on you Kellogg's! And so unnecessary - and I might add SURPRISING from you!

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Rose Royal
, US
Feb 28, 2020 11:59 pm EST

Why is this commercial still being aired?!?

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Bill Nyilas
, US
Feb 28, 2020 8:32 pm EST
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The man's daughter is a snotty little girl who is very disrespectful to her father. I don't know what Kelloggs was thinking when they made that commercial. Every time I see it my blood pressure goes up as I watch a nasty, disrespectful child, old enough to know better, speak to her father the way that she does, with a smirk on her face and acondescending tone of voice.

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Denise 23
, US
Feb 02, 2020 2:26 am EST

This is the WORST commercial I have EVER seen! That little girl is so rude and disrespectful! I agree, she needs to be snatched off that bike by her ponytail! What a horrible message this sends! When her father who obviously loves her and cares about her says make good choices why on earth did the writers think it was a good idea for her to say...you make good choices! Why couldn't it have been written for her to say...I will make good choices! But no! It had to be complete disrespect! If my children ever spoke to me like that it would be a problem! It certainly doesn't make me want to but their cereal!

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Tina Kamins
, US
Jan 27, 2020 7:21 pm EST

I thought I was alone in being furious with these Kellogg’s commercials. Of late, men in general are held up for ridicule or worse. A snotty child sneering with disrespect at “poor ole Dad” is never appropriate. In light of the tragic deaths of Kobe Bryant and his oldest daughter, shame on you Kellogg’s. His daughters may have no financial worries but they will never have their Dad. We have choices Kellogg’s and you’re in last place. Are you really condoning parental abuse to sell your products?

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Joseph Bailey
, US
Jan 17, 2020 11:23 am EST

The dad must suspect that his daughter is going to see her boyfriend who might be interested in sex as well as giving her drugs. That’s why he says “make good choices.”
When she returns the dad must assert his authority along with his wife now. This daughter is likely to rebel and runaway with her paramour. She distrusts and dislikes in addition to the disrespect shown here.
Another example of the removal of the maleness from the man.
Btw why does the dad need to force a massive bran bowl movement? Is the daughter saying “you don’t need bran cereal, dad?” when she snaps her reply back.
Al in all I believe that her bike might get “stolen” mysteriously.

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DanielleTX
, US
Jan 16, 2020 3:49 pm EST
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I cannot stand this commercial! It makes me furious. I would've gotten a crack right across my face or bottom as a kid. Not sure who thought this was a good idea to condone such a smart mouth in a commercial that plays constantly. We have enough problems with disrespectful kids raised by docile parents. You can see it everyday in real life. Shame on the advertiser and the product for encouraging this behavior. I won't spend a dime on anything that Kelloggs sells. Pull the commercial already.

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Yodoug
, US
Jan 07, 2020 4:46 am EST

Interesting how your mind works Otto. Similar to a person so overtly critical of homosexual because of repressed feelings. I too would have snatched her off that bike by her pony tail before she got done with the word choices if my daughter ever talked to me like that. Kellogg's is doing a whole lot of kids a disservice my making them feel that's acceptable.

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K
12:10 pm EDT

Kellogg's special k cereal

Recently we had little moths flying all over the house. We bought moth traps and bug repelent but nothing was working. Then my son opened a new box of Special K and a few moths flew out - then he opened the bag and approx 20 came out. Crazy...we couldn't believe it. How did they get in and more importanly how were they getting out!?! The bag AND box were sealed. Needless to say we are VERY upset. I have been buying Kellogg's brand cereal for many years - please explain!

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Don't get it
, US
Jun 18, 2020 12:58 pm EDT
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Recently every box of special k and corn flakes when I opened them the flakes were as small as rice crispies. I then watched a delivery person push the boxes tight on the shelves, crushing the boxes tightly together. when I asked him why he was doing this, his reply was." I have to make money so have to do this the fastest way possible. I can't believe they condone this.

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C
1:58 pm EDT

Kellogg's rice cereal

My 6 year old was eating rice crispy and he found rat feces in it I'm going to take him to the pediatrician when he opens I'm keeping it in a baggie and the remainder of the cereal is sealed in a container also the packages it was sealed up in I want answers of why and if I have to get a attorney to get them and pay myself to have all the testing done to prove this then I will for the sake of every one who buys and makes your company rich and your company can't even keep the products we are buying safe and clean I want to know how this can happen and why it is happening and with all your profits you can't keep your product safe. There is no mistake that it's burnt cereal it's plain to see it's feces.

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4terare
, US
May 19, 2019 3:05 pm EDT

You obviously are lying to get rich. What a shame.

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D
11:46 am EDT

Kellogg's kelloggs coco pops

You have ruined my childhood by discontinuing the original Kelloggs Coco Pops. Your cost cutting initiative is going to cost you everything. Not only are you losing millions of customers you have tarnished the Kelloggs brand name. The way you tricked your customers into buying this "new and improved" box of Coco Pops was so sly and I've never felt so betrayed. I suggest you immediately bring back the original Coco Pops cereal before the damage becomes irreparable.

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M
2:54 pm EDT

Kellogg's empty boxes of cereal

I bought a variety box of cereal from Sams club for $8.99. the next morning on the 11th day of april I got a box of cereal and the box was empty so I got another box and it was empty too. I saved the second box so I could give you more information the code on the top of the box is 01080 0 25 fk 023 23 08 and this is frosted mini wheats . I would like replacement for this product or compensated for this problem. Cereal is rather expensive for someone on a fixed income. Contact me at [protected]@yahoo.com. I will be waiting for an answer oh the bar code on the bottom of the box is 38000 21993 1 I have been eating kelloggs cereal for along time and I'm not real happy with this problem. Thank you

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11:34 am EST
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Kellogg's Cereal raisin nut bran - 1 800 962 1413 0 0

I got sick off your product after eating 2nd bowl of cereal bugs floating in milk.
I sent you an email 03/03/2019 from my email address with pictures.
[protected]@gmail.com
[protected]
[protected]
=
Kellogg NA Co.

P.O. Box CAMB
Battle Creek
Michigan
United States - 49016
Customer Support Phone Numbers
Phone: +1 800 962 1413 0 0 —
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11:48 am EST

Kellogg's kellogg's frosted flakes

I purchased a box of Kellogs frosted flakes and the expiration date is February of 2019. I just purchased the box and found 2 black bugs in my bowl of cereal. From what I have read online this is apparently an issue and is unacceptable. Kellogs need to get their act together and compensate all these customers. My daughter is disgusted and is now fearful to eat any cereal kellogs brand or not.

UNACCEPTABLE! I ask that you resolve this issue and I will be reporting this to the sanitation department. You would think a distributor as large as Kellogs would go through an extensive product inspection before packaging and distributing to stores. I expect not only a refund but other compensation that you see fit as my daughter has thrown up and is completely disgusted and now will be terrified to eat any cereal has the memory of finding live bugs in her cereal will linger.

I am sooo disappointed this has been going on for this long and the issue has not been resolved. I can be reached via email at [protected]@allstate.com or [protected]@yahoo.com and my cell is [protected].

I am looking forward to hearing your response and the course of action you will be taking to resolve this matter to not only myself but all consumers that have experienced this and as I am sure you are aware is several.

Thank you for your prompt attention to this matter.

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12:17 pm EST

Kellogg's frosted flakes cereal

I found a smashed bug in my cereal after i already ate most of it. Im disgusted, while i was pouring the cereal my husband was watching and noticed from what he and i thought at the moment was a ugly corn flake. He dosent like to eat over cook corn flakes or cereal, he usually takes them out. Me however, i eat them, which in case is why i almost ate what i thought was a dark corn flake but after inspection it seems to be a bug. How disturbing.
P.S. i wanted to add a better up close picture but the website said it was to large the max was 5 g or something.

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11:10 am EDT

Kellogg's frosted flakes

What the hell?! I just ate some black little insects that look like ants but are a bit flatter and maybe longer in the back, it's definitely not an ant. This is the second time already I ate these things! The first time I thought it might be because I left a box there for long, even though it was just a couple months. But now I opened a new box, not even a week ago and as I'm eating I see one in my spoon. It's possible i ate some. WTF!

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6:37 pm EDT

Kellogg's no toy in my box of cereal!

I bought a box of froot loops my 6 year old daughter begged for only because she saw it had a jurassic park "make a frozen pop" toy in it. As it said on the box. When we got home and opened it, there was NO toy! Omg what a night i had with her crying and crying. And it was the last box at our areas store had. I have my receipt if it is needed. But i would like to have the toy the box said was in there please, would it be possible to have one sent for her. It was the toy that you make your own frozen pop cycle my address and name is. [removed]. Thank you

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8:39 am EDT
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Kellogg's kellogs crunchy nut cornflakes

I purchsed 2 boxes of this product family size 750g. One box was great the second box got soggy as soon as you poured the milk on. No crunchy taste was too soggy to eat. Totally disappointed asvthe 1st box was lovely. I know they arw done on production line . But honestly all the boxes should be of the same standard. I have other kellogs products too rice krispies and cornflakes. Doesnt match up the fact that they should be cruchy from start to finish not soggy within a few seconds that was all it took from pouring milk to getting spoon totally soggy flakes. Just simply couldnt eat them

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3:17 pm EDT
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Kellogg's raisin bran crunch

Purchased 2 of the giant sized raisin bran crunch at Walmart approximately 6 days ago. Opened 1st box, poured in my bowl and it was crawling with tiny very much alive little black bugs that may have had very small wings. Assumed I brought it in with groceries until I just now opened the 2nd box and same identical thing...this time it made me sick to my stomach because I ate approximately 1/2 of the bowl before they crawled up the sides. I eat my cereal dry as I cannot drink milk.
Seeing that others have identical complaints, just pull all of your tainted product off every grocery shelf worldwide until you figure out what is going on here. This is gross and you have lost a 58 year old consumer and anyone that will lend an ear to ALL Kelloggs products (and related companies) until you make a fast, public resolution of this matter. I don't care about the 6 bucks, donate it to charity.

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6:11 pm EDT

Kellogg's salt and vinegar pringles

I have a LONG road trip tomorrow so I thought I'd bring a snack food with me to dip into tomake the trip tolerable. So I went to my local Bargain Booze today and picked up a standard tub of Pringes only to later discover that there was not a spec of flavouring between them, completely unsalted which is frankly insulting to me as a consumer. Now I have a literal and metaphorical bad taste in my mouth, a tub of wasted money and a bone to pick with Kellogs.

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9:51 pm EDT
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Kellogg's raisin bran crunch cereal

New box of cereal Raisin Bran Crunch by Kellogg has live winged bugs inside the bag. I don't have funds to give to Kellogg and get nothing in return. I see other complaints along with insect pictures which is identical to what was in my new purchase. It is a waste and unappetizing so it is thrown away. Please compensate as I have made a purchase in good faith to receive clean, healthy food for consumption. New purchase was August 18, 2017 and I also purchased other boxes (x2)of cereal with Kellogg name brand. It has been a waste of my money and time as I drive 70 miles to shop for groceries every month. I also donate to the Church Food Bank which I am embarrassed to give dirty food. I expect a full refund of no less than $5 per box.

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5:05 pm EDT

Kellogg's raisen bran cereal bugs in box

July 2016, opened up box of Kellogg's Raisen bran cereal and small black bugs with wings came out. Not knowing where they came from I emptied the pantry and set off bug bomb and then opened all the other boxed food products. No more bugs, only in the 2 boxes of sealed Kellogg's Raisen bran. Knowing how the food industry is tightly regulated and the reputation of Kellogg's I was sure they came from my house, but why were they only in this cereal box? Thanks to UTube I found my bug and the origin of where they came from... Kellogg's! But the complaint about this bug in the sealed boxes go back several years. How could this still be happening in 2016? What is the FDA and Kellogg's doing about this problem? This was my favorite cereal for the past 30 years and not sure if I will ever buy another box.

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8:10 pm EDT

Kellogg's glass

Friday night I fixed a bowl of my favorite cereal, and which raisin bran crunch. Everything was going well until I crunched on something hard, I immediately spit it out into my hand and it was a piece of glass! I found couple slithers as we'll in my bowl. I called the local emergency room as we'll local police department. It is just scarey feeling just waiting around to see if will have effects from this!

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9:43 pm EST

Kellogg's gmo, bt, chemical killers

Its no wonder citizens are dying young and in pain because a company would rather profit for stock holders while little children are dying from cancers, obesity, daily . soon their won't be any more bee .brain damage, learning problems, and elderly citizens are in pain and death well before natural time because they refuse to stop putting poisons in a box in bars and so on for profit . with GMO's and BT . Our bees are dying because of the poisons sprayed on our grains . We have a demon in the food chain !

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Kellogg's In-depth Review

Product Range and Variety:

Kellogg's offers a wide range of product categories to cater to different preferences and dietary needs. They have a diverse selection of cereals, including classics like Corn Flakes and Rice Krispies, as well as innovative options like Special K Protein and Kashi. In addition to cereals, Kellogg's also offers snacks, such as Nutri-Grain bars and Pop-Tarts, and breakfast alternatives like Eggo waffles. The variety within each category ensures that there is something for everyone, whether you prefer a traditional breakfast or a more unique option.

Quality and Taste:

Kellogg's products are known for their high quality and delicious taste. The cereals are made with carefully selected ingredients to ensure a satisfying crunch and great flavor. Whether you prefer a sweet or savory taste, Kellogg's has options to suit your preferences. In terms of quality, Kellogg's consistently delivers products that meet or exceed industry standards. When compared to competitors, Kellogg's products stand out for their superior taste and texture.

Nutritional Value:

Kellogg's is committed to providing nutritious options for their customers. Their products are made with wholesome ingredients and are fortified with essential vitamins and minerals. The nutritional content of Kellogg's products varies depending on the specific item, but they generally offer a good balance of carbohydrates, protein, and fiber. Kellogg's also caters to specific dietary considerations, with options like gluten-free and low-sugar cereals available.

Packaging and Presentation:

Kellogg's packaging design is visually appealing and functional. The boxes are sturdy and easy to open, ensuring that the product stays fresh. The product presentation on the website is clear and informative, with detailed descriptions and high-quality images. When compared to industry standards and competitors' packaging, Kellogg's stands out for their attention to detail and eye-catching designs.

Pricing and Value for Money:

Kellogg's employs a competitive pricing strategy that offers value for money. While their products may be slightly higher priced than generic brands, the quality and taste justify the cost. Kellogg's also frequently offers promotions and discounts, making their products even more affordable. When compared to similar products in the market, Kellogg's provides excellent value for money.

Customer Service and Support:

Kellogg's prides itself on providing exceptional customer service. Their support team is responsive and helpful, addressing any queries or concerns promptly. In addition to their customer service, Kellogg's offers additional resources and services to enhance the customer experience. This includes recipe ideas, nutritional information, and a loyalty program that rewards loyal customers.

Sustainability and Social Responsibility:

Kellogg's is dedicated to sustainable practices and reducing their environmental impact. They have implemented initiatives to reduce water usage, energy consumption, and greenhouse gas emissions in their manufacturing processes. Kellogg's also supports farmers and communities through various social responsibility programs. Their commitment to sustainability and social responsibility sets them apart as a responsible and ethical company.

Online Shopping Experience:

The Kellogg's website offers a user-friendly online shopping experience. The website is easy to navigate, with clear categories and search functions. The online shopping process is seamless, with a straightforward checkout process and secure payment options. Additionally, the website provides additional features and benefits for online customers, such as personalized recommendations and the ability to create a shopping list for easy reordering.

Availability and Distribution:

Kellogg's products are widely available in various markets. They have a strong distribution network and partnerships with retailers, ensuring that their products are easily accessible to customers. However, there may be limitations or challenges in accessing their products in remote or less populated areas. Overall, Kellogg's products are readily available to a majority of consumers.

Overall Customer Satisfaction:

Customer reviews and ratings reflect a high level of satisfaction with Kellogg's products. Customers appreciate the quality, taste, and variety offered by Kellogg's. The company has built a strong reputation and brand image in the market, known for their commitment to providing nutritious and delicious breakfast options. Overall, Kellogg's is a trusted and reliable choice for breakfast and snack products.

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Contact Kellogg's customer service

Phone number

+1 (800) 962-1413

Website

www.kelloggs.com

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