Keller Williams Realty
reviews and complaints

Mark continuously doesn't follow legal guidelines of not giving us 24 hrs notice prior to showing. We are tenants in our current place and our landlord is selling. He let us know yesterday he'd be giving us 24 hours notice from here on out before booking showings/open houses. He then proceeds the very next day to tell us we need to be out of the apt. for 10:30am less than 24hrs notice. When we tell him that won't work for us but we could do 11:30am, he said he had already lined up people to come in without telling us.

When he didn't get what he wanted he threatened us that he would tell potential buyers we were difficult tenants. He then accused my roommate of being difficult again (after we've been accommodating thus far to his less than 24 hours notice situations prior to this one), and then he said "This could go down multiple ways and he's sure he'd come out on top".

A realtor is somebody you have to trust to have in your home, this guy is a bully and cuts corners. He doesn't follow protocol and he's rude and entitled when he doesn't get his own way and doesn't coordinate with his clients appropriately.

I am an agent with Keller Williams Capital Realty. I have a listing at 218 E Park Avenue, Anaconda MT. Zillow is not pulling it from the MLS. I've had an issue like this in the past. I don't have time to try to figure out how to contact you to have my listings online. This problem needs to be fixed! This property was listed a couple years ago and has not been on the market for a long time. On your site they currently have all of the previous information and old pictures and it's overriding my listing! It says it's not listed. This property has been listed for a couple weeks and if they'll not on your site. I am in the Montana Regional Flex MLS. Fix the problem and pull my listing! This is why I will NEVER advertise on Zillow. Your service is poor and I can't get a hold of anyone!

Rental agreement does not reflect what I paid to move-in = charged an extra $100.00

Was charged an extra $175.00 monthly

Tania drew up the rental agreement; got paid on both sides then she freed herself from the agreement so while the owners reside out-of-state

Never responding as to why there were 2 lock boxes the entire time I live there. They should have been gone.

My complaint is against Lunnet Begg from Keller Williams in Austin, Texas. My sisters applied for a house she was the agent for in leasing and she told us they didn't allow guarantors. We countered with an offer of paying a year up front and never heard back. Now my sisters are stuck without a place to live and someone has moved into the house they wanted. We weren't even considered for the house and we plan on filing a lawsuit under the fair housing law. I've also attempted to contact her, as has my realtor Claudia Ochoa, and no response. Really unprofessional and totally rude to not respond to someone who's willing to pay a year up front and move in right away. Will never rent or own from anyone to deal with Keller Williams realty.

My name is Patricia Williams and I am making this complaint on Sally Prestia she is with Keller Williams Reality. This realtor when you tell them that you want to be in Phoenix and they send you only houses for Glendale. She really doesn't take and do her fiduciary duties, like coming and picking you up and taking you to see the houses she wants you to meet her there. When looking for houses she doesn't listen for what we needed in the house, the only thing I got in the house I had to sign to get was north south facing. I told her I didn't like gray or green but this house has both colors that I hate. She wants you to do all her work for her. She should have a plan every day that you go out and see houses. I will never ever promote this company because they may have the buyers but the agent that I am working with doesn't have a clue what it means to take of the CUSTOMER or what it means to FIDUCIARY duties which she needs to look up the meaning of the word. I was raised and I know how to take care of a customer and she doesn't have a clue what this means. I have worked for customers all my life and know how to take care of the customer. I should have been taking to see the house on 14421 N 42nd Drive Phoenix, AZ 85053, I sent an email on May 5, 2019 and wanted to see this house and she wouldn't take me till our house went on the market so I lost out on the house that was perfect for me and my husband. This isn't my first house that I have bought. I told her that I didn't want to settle that this was going to be my last house I was going to buy. It was perfect everything. I ended up in the hospital over this new house I hope and pray that what she did to me that you all will not let her do this to anyone else. She tries to make this job a 7 to 3 job and this one isn't. She is not available all the time to take you to see these houses. This has been the worst realtor I have worked with and do not recommend her to anyone. She is a disgrace to your company and her profession. With that said someone needs to look at her and tell her to get a job so she can be on a set schedule because she isn't realtor material and doesn't have a clue what it means to take care of the customer. Because my house sold within hours of being on the internet I had to except the only contract that was the lowest, there are better houses out there than what I have ended up with and I have no choice but to settle on a house that I hate. I sent her an email after I got out of the hospital that the new owner should pay for the door on the garage should come out of her closing cost that I am paying for and never got a response from her on that either, all she said was can he wait till closing but I will not pay for the door.

On 5/30/19 Johnathan Longnecker who's Facebook profile states he works for Keller Williams VanKouwen Group with this website( http://www.thevankouwengroup.com/) out of Tampa Florida went into a group and posted a screen shot of a conversation he had with another Realtor. It was disgraceful, unprofessional, vulgar, sexist calling another Realtor essentially "stupid and a female dog", and very damaging to your Keller Williams brand. The group he posted this in has almost 15, 000 Realtors, most of which were upset at his lack of problem solving, disrespectfulness, and that he should be held liable for responding in such an unprofessional manner. He generated over 600 comments in two hours with this post. He has now posted what we can only assume is a photo of the woman he's referring to in his text. As a Realtor myself when one of us goes astray like this it damages our reputations across the board. This was submitted after much consideration.

Cross-posted

Things started out badly at the outset and only got worse. Had this RE agent any respect for her customers at all, she'd know I found a lender and am under contract for a million dollar property, all I need now is my buyer rep. Her abysmal lack of attention and care cost her $49, 000, as it should be.

100% of the work to 1) finding a property, and 2) securing financing was done by me. No one helped. I specifically said MULTIFAMILY, she sends commercial stand alone buildings. It's the only report I ever got, even after asking AGAIN for multifamily properties. We began working together over 2 weeks ago. She's devoted less than 20 minutes to me in that time.

She claims an inability to find PM lenders after numerous searches turned up none, but I found 7 in 2 hours. One is funding my loan. The agent may think she can skip the work, show up at my closing table and collect an easy $49k for doing absolutely squat. But I'll represent myself from now until Gabriel puckers up and blows, before someone like that gets a penny of any deal of mine.

I trust I've made my point.

5/20/19

To whom this may concern:
I, Ishmael Morgan would like to issue a complaint against realtor Michael Nolan of Keller Williams Metro Atlanta. Recently my agent worked with Mr. Nolan, with property 1074 Ollie Circle (Duplex) in the Historic Washington Heights Neighborhood in Atlanta GA. He was very unprofessional, and unresponsive. We had a deal in principal, submitting a bid for the property. He countered for the seller, and me and my agent accepted his clients terms, only asking for one of the units to remain vacant without a section 8 tenant, knowing that would be a year long obligation, and also a Due Diligence period of 6 days instead of 4. My agent and her broker didn't hear anything back, and when Mr. Nolan did finally respond, after he said he was out of town for a graduation, told my agent he had another offer on the unit pending in a 72 hour period. Thinking we were negotiating and moving towards a deal, Financially I prepared myself, moving things around, for him to back out, saying he has a pending offer, and not allowing me to counter. I feel that Mr. Nolan is participating in a back door transaction that's very unethical, and I look to further investigate this with the Georgia real estate commission.

Ishmael Morgan
Ishmael.[protected]@gmail.com
[protected]

One of the employee of your had their badge on out in public today and I realized it was this business company badge with their name on it but I only caught the last name of Jones. Very foul language and would not stop yelling. Believe that in the professional business giving the company a good name is high priority. What the actions were weren't very professional.

Jen Vachon, Nate Dickey and Erin Proulx are dual agents in my purchase of new construction by Dockham LLC. Dockham vas varied, built poorly or neglected to build large numbers of contracted items. They initially denied my contractually guaranteed final inspection with a signed punch list. They have now agreed to a short, informational only inspection, with an option where I can accept the house "as is", or return the house for only the initial deposits. Unfortunately they are not allowing me to preform a radon test

I have tried to schedule time as part of the inspection to schedule a radon test, however, it appears they will not agree to this.
My desirable out come would be to have radon and home inspection, document items that were left out from the original contract and find issues with items that were done and put on a punchlist. Ideally Bob would agree to perform missed ites and correct quality standards for his work.
Time is of the essence as the final walkthrough Friday May 10, and the Radon needs to be in place May.

My wife and I had been working with george shuypuk from keller williams in clark summit to find a house. Last night he showed us a house that we liked, right next to his house, and we wanted to make an immediate full price offer. We discussed terms and specific amount that we would want to offer. George kept pushing us off, telling us we didn't need to make an offer that evening. We insisted that he contact the listing agent that evening to express interest and tell them a full price offer was coming the next day, since we expected the house to sell quickly. Today we found out that george didn't follow our directions and was in contact with his daughter about her buying the house, again right next to his house.

Our offer is now comprised since george knows exactly what our offer would be and what our finances are. This behavior is extremely unethical. We terminated our working arrangement with george and keller williams immediately and now don't know what to do since george will undoubtedly instruct his daughter to bid higher than we would, potentially costing us more money. We are considering legal action.

We sold a house in Scottsdale a couple of years ago, and Kelly Cook was the realtor. He basically did nothing for the six months we had the listing with him, since he was too busy with his higher end listings. For six months, I repeatedly had negative and nasty comments on our house, from gold plated Scottsdale a*hole realtors and their clients, although we busted our butts to clean and make the house look nice for each showing. When his listing was about to expire, he hustled up a buyer. These buyers demanded a new roof, although we had put on a roof with a twenty year guarantee a few years before. He didn't tell me about the request for the roof, but went through my husband. I would have said no.
He wanted to do anything to keep his commission and if that included taking a few additional thousand out of our pockets, so be it.

Fast forward, we moved to Washington state and hired the Holbrook's. I hired them online, before actually meeting them. They didn't bother to dress or look professional, which was the first clue. They showed a few houses and when we chose one, didn't give any time to check out the neighborhood and all the trashy houses in the area. Instead she drove to a coffee shop, pulled out papers and insisted on a full price offer. She never mentioned asking the seller for any discounts for our house. When we pulled up the old carpet, it was covered in dog pee. Money from the seller for new flooring would have helped. She never bothered to advise us to ask for points off on closing, although the lender Tim did advise us to ask, and he did a fantastic job.

What the Holbrook's did was post pictures of them on FB, getting drunk and celebrating our house sale the night it closed. It was obvious, they needed to brag to their friends about their big real estate deal. A few days later, they posted pictures of all the new things they bought.

Now, after two years, we're getting ready to sell this house. Living around trash dumping people and in a unincorporated area is too much. So my question for Keller Williams, is what kind of people work for you? Over the years, we've bought and sold a few houses, and your agents are the worst anywhere. Greedy, lazy, sharks, dishonest and in the case of the last couple, dumb. I'd never hire one of your agents again if yours was the last company on earth. You hire the absolute bottom feeders and dregs. All they care about is putting money in their own pockets and nothing for their clients. Kelly Cook would make a great used car salesman and the Hollbrooks should sell double wides. Absolutely the worst.

Keller Williams has unlicensed, unprofessional wanna be agents on the website. This girl is not even licensed. She is posing as a licensed real estate agent in North Carolina and she isn't. Anyone can take a real estate class. She isn't qualified and has never sold one property. She doesn't even have any listings. She has never been anything in life and never will be. I hope Keller Williams conducts drug tests. She for sure is a pot head.

Terry Reitz is an disqualified realtor. While she's super profit driven, if you cherish your wealth, health, and happiness, you should never engage her.

In managing a rental property in San Antonio, TX for her client, without reviewing the move-in inspection form, she maliciously and illegally kept all the safety deposit the tenants made. Moreover, she courageously made up an "invoice" using her imagination.

More importantly, the bio on her website with Keller Williams is completely misleading - She faces law suits / complaints on a regular basis and also carries contagious disease, which constantly made people around her sick.

I hope you can read this post before engaging her. Best of luck.

Went to purchase my first home. Used a "friend" Jeremiah Jones. New realtor at Keller Williams and seemed to be legit. Everything seemed okay. I trusted his process, his opinion, and believed him to be an honest man, boy was I ever wrong. He found my house off the market, mistake number one. Said it was pulled after 140 days bc the girls financing fell through and the seller got mad and withdrew. I dont know why 140 days didn't click, but i was new to this. He met with the seller who agreed to show me the house. It was a perfect starter home, minus a few issues, but within budget and the area I wanted to be in. My inspector found that the subpump did not function properly and advised me to ask for replacement or to be serviced by a LICENSED professional. Jeremiah Jones had me close on my house stating the seller, bill hopperton would repair the 4 items on the addendum Asap. I chased the realtor down post closing for weeks .. emails and text and more emails. He told me the seller was out of minutes or MIA. Finally after I complained enough he agreed to send someone out to fix the items on the addendum. He sent out a "handy- man" . He was not a licensed professional but notated on his receipt he "serviced" the pump. The pump malfunctioned / stopped completely and my basement flooded with 3 or more inches of water. They could not provide proof of a sub pump float being purchased. The pump looks like or came from the ocean. Rusted beyond repair. I lost thousands in property and repairs. Jeremiah refused to care about the fact that had this been completed correctly to begin with, I wouldnt be in this position. Weeks have gone by and I fix what I can out of pocket and with help of local contractors or friends. Kathy Wolfe asks what i want and i state reimbursement for everything out of pocket. She talks with Jeremiah Jones who offered me $1, 250.00 when i sent 4, 000 to date in receipts. I state that i am insulted and to do better. Later, I offer to settle at 2k for the Carpet and tile replacement to be done with this nightmare and she states the realtor withdraws his offer to settle. These people are crooks. Jeremiah never told me he represented the seller too! He never had my best interest at heart. He just wanted to close. To get his commission and move on. They dont care about you and the company is a joke. His partner Carl Stockwell claimed to know nothing about yet when I copied him in on the email, he was the one who told Jeremiah to get someone out to my house to make the repairs. Basically a signed contractual agreement / addendum means nothing to these people. They will push handy men on you and claim they did their part. Crooks.