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Kay Jewelers Customer Service Phone, Email, Contacts

Kay Jewelers
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2.0 366 Reviews

Kay Jewelers Complaints Summary

87 Resolved
278 Unresolved
Our verdict: When using services from Kay Jewelers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Kay Jewelers reviews & complaints 366

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R
9:45 pm EDT

Kay Jewelers not told about the product promotion

Hello my name is Rebecca Simon, am very disappointed my husband and I drove all the way to Plattsburgh to your store to see the chocolate quartz gemstone on July 27th and asked to see the rings and I was interested in purchasing one in the future so I brought home the flyer to see that I could of had a free chocolate quartz gemstone but no one mentioned this to us, am sad I was not aware of this. I just thought you should know this so it doesn't happen to anyone else. Thank you Rebecca Simon
[protected]@aol.com

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T
9:53 am EDT

Kay Jewelers the love knots bangle bracelet

To whom this may concern,
I am filling a complaint about the love knots bangle bracelet.
I have had this bracelet for about a month now and it keeps getting stuck in my steering wheel while I'm driving.
Today it holemost caused me to crash my car when turning a corner..
I have wore it on my other arm thinking that it would make a Difference but unfortunately not..

So now I personally don't want wear this bracelet any longer!

Please contact me at teesworld.[protected]@gmail.com
Or
Justine Taylor @ [protected]

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K
11:27 pm EDT
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Kay Jewelers 12 months same as cash

Skie bought me a new necklace last year for our anniversary. (Ok I bought it lol) Kay's talked me into doing 12 mths same as cash. I signed up to have them automatically take the payment out every month along w paperless statements. (should have stuck w paper bills) Email came last month...couldn't understand why my last and final payment was $76 and my bill was now $276. This is how they get u..not 12 mths from payment due, but 12 mths from exact day of purchase. They charged me $200 in interest Bc my final payment was due past the day of purchase (by 14 days).. 12 mths later. I have called and argued with no success. Unfortunately, Kay's has lost me, and now my mom, as a customer. I don't like paying interest and I don't like being tricked out of my money. I could have paid for it. Just wanted to give anyone a heads up who agrees to this "12 mths same as cash". I am beyond furious!
Posted on Facebook 7/24/19

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10:59 am EDT

Kay Jewelers layaway item... gold chain

Gold chain put in lay away at White Oak store, Richmond, VA23231... Last payment 11-20-2018. Original acct #[protected]...$40 paid on11/20/2018. Customer - Frances V. Gray -525 Bressingham Dr. Richmond VA 23223 Customer passed away April 1 2019. Letter containing death certificate was sent to Ohio office on June 10, 2019 requesting refund for Amt already paid Instructions came from White Oak store. How do I get this refund?... send to Brenda Y. Gray (Executor) 525 Bressingham Dr. Richmond, VA 23223. Thank you - email:[protected]@verizon.net

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2:56 pm EDT

Kay Jewelers customer service/refunds

I will never buy anything from Kay's I've been waiting on a refund for a layaway since June 26th now is July 16th. Still nothing customer service you get when you call in is just ridiculous I've been waiting for a Supervisor to call me for the past week and the reason is because the one rep I was talking to said so do you want the check reissued or not mad because I asked for a supervisor like learn how to talk to people first of all...So I call in today another rep wasn't trying to put a supervisor on the phone again after getting ignorant I finally spoke with one today we will see if she's really going to have the check reissued and sent by ups I'll just stick with different jewelers we will never buy anything from Kays my husband is now canceling his order as well

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5:25 am EDT

Kay Jewelers 4.5 carat ring costing about $8,000

Two of the black diamonds fell out of the one side. Waited and waited, way past, on the pickup time on my receipt and which I was guaranteed, to be finished by. Called and called, called the days kept getting longer and the excuses kept getting ridiculous. So finally it's in and i'm alrady pissed. So they decided to give me $100 gift card. 😂😂😂💩that's the funniest [censored] I ever heard to compensate me. Why in the hell would I buy jewelry from them again? Plus the 2 black stones they replaced look worse then before! Omg it looks completely horrible! I hate kays ans woukd never ever buy anything or do a recommendation. Jewelry and the craftsmanship is horrible. Also the women in the store dont know [censored]! Jewelry is completely junk. Ring looks worse ugh i'm so disappointed

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Q
6:19 pm EDT

Kay Jewelers employees discriminating against customers

Employee Ronnie Willis, blatantly discriminated against paying customers. He not only takes his own hate out on on innocent people's wallets he the brags about it online on social media platforms such as twitter and Instagram. If this is the kind of employees that Kay Jewelers chooses to higher, then I will make it a point to never spend a dollar at any of their locations ever again. I will also make sure that everyone I know spends their money elsewhere. Luckily I found this out before going to this store to purchase an engagement ring. I left a screenshot of the employees twitter post admitting that he discriminates against customers at his job.

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Sassi19
, US
Aug 27, 2019 1:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I hope he doesnt have a jump any more after that !

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C
1:51 pm EDT

Kay Jewelers 2801 memorial parkway huntsville alabama

On 12 Jun 2019 I Turned in a ring that my daughter, Emily Highfield had purchased for me to be sized. I was told and my receipt pick up date is 26 Jun 19. I called and spoke to Kei on that day and she called the jeweler and the assistant found my ring and it was not even worked on yet so he said he would do it and mail it and it would be in the store today 28 jun. I just called and Kei helped me again and went to look for it then another lady got on the phone I explained the situation to her and her response was no it isn't here. She said we just received boxes and haven't gone though them but we will call if it is in there. I called her out on her saying " It is not here" and she proceeded to back track saying " it isn't in the drawer. This whole with your jeweler situation is unacceptable.
Kei should get an award for HER professionalism and help. She called and apologized and explained that the jeweler (again) forgot to put it in the box to come to the store so she is going to get it because they said it would be there today. Kei has been a joy to do business with but the other lady today was NOT. And I think you need to look at the customer service your jeweler does NOT give and obviously doesn't care. Service number 12837287.
Carolyn Parks, [protected]@bellsouth.net

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4:39 pm EDT

Kay Jewelers mothers day ring

My husband and 4 year old daughter went shopping for mother's and found the perfect ring at Kay's. My husband paid for his purchase in full and was told the order would be there in 6 days. That was two days before mother's day and would be perfect timing. That Friday, my husband calls and at first they could not find his order, after that was cleared up they told him that his purchase was not in and would be in sometime next week. My husband obviously wasn't happy with this information and the woman told him, they we're offering a $50 gift card to all the customers who had this issue, and suggested that he show me a picture of of my ring on mother's day. What an awful answer!
Well, sometime next week, ended up being Wednesday and my husband had to call daily to find out. The communication is ridiculous, the customer service is embarrassing, and the lack of concern is outrageous. I understand that stuff happens and but the lack of interest in the customers happiness speaks volumes.

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7:57 pm EDT

Kay Jewelers service

I was in the Francis Scott Key mall in Frederick Maryland today and I walked into Kay jewelers to get my diamond ring cleaned and I needed it looked at because it had some scratches on it that I wanted to get fixed or to see what we can do about it, the rude girl was cleaning another lady's ring. She then finished w/ her then looked at me and said "I'm sorry I'm with another customer" then walked away in the back room and never came out again? I waited about 15 minutes then I just walked away. That was the rudest thing anybody has ever done to me and I will never shop at this [censored]ing store again so [censored] off Kay jewelers!

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8:22 pm EDT

Kay Jewelers wrong arrival date

My fiance ordered my wedding band in store at Kay on 3/23/19. We were promised an arrival date of 4/8/19. We followed up with the store because we had not heard anything on April 8th and they told us that the employee that sold him the ring was lying to customers about the arrival date on orders and that the ring would be here on April 24th. I then followed up again just trying to get more info on the order and they couldn't find any record of the ring being purchased so they called customer care and said the ring wouldn't be here until May 6th. At this point we are having to reschedule our wedding. When she spoke with customer care they put a "rush" on the order and told me to call back the following week. So I called back on April 10th and they told me the "rush" was declined and that the order would be here 4/22. Well it is that date and it is not here they told us that it is suppose to ship today. But once again someone told us an incorrect date as always. I have never been so disappointed in a company in my life. We have done a lot of business with Kay and I can promise you if it wasn't that all of my jewelry was under warranty with Kay I would never do business with them again.

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9:47 am EST

Kay Jewelers terrible customer service store/management

My boyfriend purchased me a ring on 1/3/19, took it back to be sized (smaller) on 1/26/19, We had the worse customer service ever.. the assoc (# [protected]) took the ring, our information, then proceeded to place the ring under the microscope (taking the pics) she tryed this 4/5 times then picked up the ring and walked around the store with it, then discussed something with the manager, mind you.. all this time we were not informed as to what was happening, if there was an issue or something was wrong. Finally after about 10 minutes of silence I asked if there was a problem?, She stated" no problem, this is a new system for us and im trying to figure it out", I explained to her that if probably would have been a good idea to let the customer know what was going on as I thought there was an issue. Then she asked mew to sign for the drop off I asked her "what name did you put the ring under?", she stated " well, Tracy" so I signed my name Tracy Stevens, she then states " oh I have to change that", I stated that was the reason I asked what name she took apon herself to place on my order . So then I was asked to sign again. On my way out of the store I stopped and informed the manager of all of this.. The manager looked at me opened his mouth about 1 inch, his eyes about 2 inches and said absolutely nothing. I then called customer service and was promised someone would contact me about this issue and as of today still no response from anyone. This is absolutely unexceptionable customer service from a store . I will be taking every survey and social media comments that are available to the public as well as informing my friends, family, co-workers of the horrible customer service at Kay Jewelers. Thank you for your time Tracy Stevens [protected]

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12:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kay Jewelers product not received after mistake on kay jewelers behalf

I ordered a Men's Cross pendant before Christmas. It arrived a week before Christmas. It was the wrong pendant. I immediately drove a two hour round trip to return in order to have in time for Christmas. The new pendant arrived two days before Christmas. It was the right chain - no pendant attached! I called immediately and was told there was nothing they could do. I would need to bring the pendant back to the store and reorder. I did not have time to do this so waited until the day after Christmas and called again. After several phone calls in two days I finally was told they would review the video footage of the actual packaging of the item and it would take 5-7 days but they would either send the entire item or just the cross pendant. It has been three weeks and I have neither. I called again last week and was told I would be put on high priority. I called today and was told nobody is working today and nobody could help me. I will never purchase another item from Kay Jewelers. This was an expensive pendant for our son. Merry Christmas!

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7:17 am EST

Kay Jewelers getting signed up for a credit card without knowing

On December 2, 2018 I went to Kay Jewelers in Bangor, Maine to have a ring fixed. After paying for the ring to be fixed I was asked by the sales associate if I'd like to be signed up for their rewards card. Thinking it was just a simple rewards card I said yes and went on my way.
About a week later I get a phone call from the bank I am trying to buy a house through. They ask me why my credit was looked into by Kay and that a credit card had been openned. I was dumbfounded and was informed by the bank that this would negetively effect the purchase of my house. When I realized what had happened I was outraged. I immediately called the store up and told them what had happened. Luckily I talked with someone different than I had dealt with when I was at the store.
Lucky for Kay Jewelers I got everything straightened out so my house purchase went through. I will NEVER do any sort of buisness with them.

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1:43 pm EST

Kay Jewelers sku [protected] 10yg diamond necklace

This necklace was a 30th wedding anniversary gift, purchased June 2016 costing my husband $566.

In April 2018 it was brought back to the Kay store he purchased it at complaining about discoloration. He was told that "inadequate care" aka: perfume, hair spray, sweat were most likely the causes. So, in order to fix the issue it would cost $44.99 + tax to have it cleaned. He agreed with protest, and now this necklace is up to $600.

Today I opened the box FOR THE FIRST TIME since the "cleaning", and what do you know it's discolored again!

So now what am I going to be told about "inadequate care"! I am not driving back to the store only to be told to spend more money. I certainly expect better quality for $600.

If nothing can be done with this piece, then I would expect to be able to trade this necklace in for one of the same value.

I should also say that my husband has chosen Kay for several other gifts to me in the past without issue.

I am anxious to hear your resolution. Thank you.

Barbara Staffeldt
[protected]@yahoo.com

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3:35 pm EST

Kay Jewelers jewelry warranty

I have been a long time kays customer, I purchased a opal ring and bought the warranty, (which I buy on all my jewelry) and every time I have bought them I am told it's good to have if anything goes wrong it's covered, my opal in my ring broke and I went to have it fixed, I went to kay in the Independence Mo store and the sales lady told me it only covers metal (which is never told when buying) So we asked to speak with the manager Ramon, who also told me the same thing, I just had my opal bracelet in for repair of missing stones and the repair was covered, so I tried to ask the manger why and every time I open my mouth to speak he interrupted me and when my husband told him to be quiet and let me speak he got more hateful my husband told him to shut his mouth and let me speak so he thru us out of the store and threatened to call the police on us. Needless to say you have lost a customer for life along with all the referrals. you should really look into your management in that store, rude, unhelpful and down right nasty. read the face book reviews, the manager in that store need's to go. feel free to contact me if needed.
Stacie Longbrake [protected] / [protected]@comcast.net

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10:48 am EST

Kay Jewelers they lost my band

I went to get my three rings, two band and one main ring inspected yesterday 12/17/18. A new girl named Ariana was my clerk. She grabbed the rings and took them to the inspection station. When she came back she only handed me two rings back. The main ring and one band. My son which was with me and myself demanded to know where the other band had gone. They treated us as if web were thieves. Then the manager Ashley Hilliard came out and said to us that we would have to leave and that if we did not, then they would call mall security. The clerk Ariana, which has only worked there for two days, proceeded to say that I had only handed her two rings. The manager then called mall security to take my son and I out of the store. After i made a huge show, was when the manager proceeded to give me the claims department information and their regional manager's phone number. I called their claims department and I am now waiting to see what happens. In the meantime I am missing one band out of my wedding rings. DO NOT GO to this store. You will be dealing with thieves. They do not respect their customers and instead of finding a solution they will just kick you out. HORRIBLE service and i would not recommend anyone to go there. STEER clear of the Kay Jewelers in Crabtree Valley Mall.

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8:34 am EST
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Kay Jewelers item purchased and has been for repair 5-times already, item is covered under an extended warranty

My boyfriend purchased a necklace for me and has been for repair 5-times, as right now is in for repair.

Item was purchased at Bergen Mall in Paramus, NJ -customer's name Ramon L. Torres

Item is at repair at Garden State Plaza, this item has been dropped off for repair on 5-occassions:
May 18, 2018
June 1, 2018
September 15, 2018
October 6, 2018
November 3, 2018

I'm very concerned, but more than anything disappointed from the quality of repair I'm getting.
When we went to dropped off the necklace on Saturday 11/3/18 (for the 5th time) the manager informed me that they will send out for repair again but this is going to keep happening, that the best thing to do is to trade it for another jewelry piece (Which I don't want to do since it has sentimental value), or I could purchase a different chain for the necklace and keep the charm. Why do I have to purchase a chain when Kay Jeweler should be responsible for jewelry sold to customers. I would change the chain on my necklace and keep the charm BUT I don't want to pay for a chain that it was purchased and has an extended warranty. We have purchased other items from your store and will consider buying more but Kay Jeweler should give better repair service and better quality on items.

I will like to handle this matter with a customer service representative as soon as possible. Please give me a call at [protected].

Thank you
Wanda Seda

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5:48 pm EST
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Kay Jewelers in store customer service

I went to store located in New Iberia, LA. Andrea is the worker who was very rude. Not helpful and didn't know the store merchandise. She was to busy laughing and talking in code to another coworker who was on her cellphone on sales floor. I will never visit that store again. I love Kay Jeweler but refuse to give a racist worker my energy. If you ask me her and coworkers should be fired. Andrea acted as if I couldn't afford what I asked to see. She lost a sale for her ignorance.

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11:51 am EDT
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Kay Jewelers poor quality engagement ring

My son went to Kay Jewelers at 21182 Salmon Run Mall Loop, Watertown, NY 13601 while he was stationed in New York. He paid over $ 2700. for an engagement ring. Long story short, he and his fiance split up. He has been to numerous places trying to sell the ring. Everyone tells him the same thing, that basically the ring is crap. It has numerous imperfections. Some even told him they wouldn't sell a ring of such poor quality in their store. He went to numerous pawn shops and no one wants the ring. I am so angry about the way Kay Jewelers took advantage of him. He was still paying on the ring a year after they split up. Soldiers don't make very much money to begin with. For Kay Jewelers to take advantage of a young man like this is disgusting. Please don't buy from Kay Jewelers. Thanks for reading. Dinah

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Kay Jewelers In-depth Review

Product Range and Quality:

Kay Jewelers offers a wide variety of jewelry options, ensuring there is something for everyone. From stunning diamond rings to elegant necklaces and bracelets, their collection is diverse and impressive. The quality of materials used in their products is exceptional, guaranteeing long-lasting beauty and durability. Additionally, Kay Jewelers caters to different budgets, with a range of price points available, making it easy to find the perfect piece without breaking the bank.

Customer Service:

The customer service representatives at Kay Jewelers are highly responsive and helpful. Whether you have a question about a specific product or need assistance in selecting the right jewelry piece, they are always ready to provide guidance and support. Contacting customer service is a breeze, with multiple channels available for communication. Their dedication to ensuring customer satisfaction sets them apart.

Online Shopping Experience:

Kay Jewelers' website is user-friendly, making the online shopping experience enjoyable and convenient. Detailed product information and high-quality images are readily available, allowing customers to make informed decisions. Navigating through different categories and filters is a breeze, ensuring a seamless browsing experience.

Shipping and Delivery:

Kay Jewelers prides itself on timely delivery. Orders are shipped promptly, and the packaging quality ensures safe transportation of the jewelry. Customers have the option to track their orders and receive updates, providing peace of mind throughout the delivery process.

Return and Exchange Policy:

The return and exchange policy at Kay Jewelers is clear and fair. Initiating returns or exchanges is hassle-free, and the process is efficient. Customers can expect a speedy resolution to their requests, ensuring a positive experience even in the rare event of needing to return or exchange a product.

Pricing and Value for Money:

Kay Jewelers offers competitive prices compared to other jewelers, making their products accessible to a wide range of customers. The perceived value for money is high, as their products are of exceptional quality. Additionally, they frequently offer discounts, promotions, and loyalty programs, further enhancing the value customers receive.

Reputation and Trustworthiness:

Kay Jewelers has an excellent reputation in the industry, known for their commitment to quality and customer satisfaction. Customer reviews and ratings reflect the trustworthiness of the company, with many customers expressing their satisfaction with their purchases. The company maintains transparency in their business practices and policies, further solidifying their reputation.

Customization and Personalization:

Kay Jewelers offers options for customizing jewelry pieces, allowing customers to create unique and personalized designs. Whether it's engraving a special message or adding personal touches, they are flexible in accommodating specific requests. This level of customization adds a personal and sentimental touch to their products.

In-Store Experience:

If applicable, Kay Jewelers' physical stores provide a clean and inviting ambiance. The in-store staff is knowledgeable and helpful, providing expert advice and assistance. Additional services like resizing or repairs are also available, ensuring a comprehensive and satisfying in-store experience.

Social Responsibility and Sustainability:

Kay Jewelers is committed to promoting ethical sourcing of materials. They make efforts to ensure that their products are sourced responsibly, supporting fair trade and sustainable practices. The company also takes initiatives to reduce their environmental impact, contributing to a greener future. Furthermore, they actively participate in charitable and community-based activities, demonstrating their commitment to making a positive difference.

Overall Satisfaction:

Based on personal experience, Kay Jewelers receives a high overall rating. The exceptional product range, quality, and customer service contribute to a satisfying shopping experience. The likelihood of recommending the business to others is high, as they consistently deliver on their promises. In summary, Kay Jewelers is a reputable and trustworthy jeweler that offers a wide range of high-quality products, exceptional customer service, and a seamless online shopping experience.

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Contact Kay Jewelers customer service

Phone number

+1 (800) 527-8029

Website

www.kay.com

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