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Kay Jewelers Customer Service Phone, Email, Contacts

Kay Jewelers
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2.0 366 Reviews

Kay Jewelers Complaints Summary

87 Resolved
278 Unresolved
Our verdict: When using services from Kay Jewelers with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Kay Jewelers reviews & complaints 366

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M
11:09 am EST
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Kay Jewelers wedding set exchanged

I had my original wedding set that I purchased (Ever Us collection)-- A piece for damaged and I was told It couldn't be fixed and I would need to exchange. So I changed my whole set and after picking it up on 1/4/2020, I realized that part if my rose gold engagement ring had white gold look on bottom portion where my white gold band was. Come to find out it was Rhodium plating and whomever soldered the rings did not protect the rose gold. Also, I noticed one of the diamonds is a different color than the rest and it casts a slight shadow look on the ring. I took it in and the person said I would have to send it out AGAIN after just getting it. I paid extra for the difference only to be disappointed. After 7 years of working with Kay's and I get this... Not happy and debating on if I want to purchase jewelry anymore because I dont want to have this happen again if this is going to possibly happen again.

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1:26 pm EST

Kay Jewelers in store verbal harassment to employees from managers

I am a Kay employee that needs IMMEDIATE assistance regarding retaliation, verbal abuse, and "rules" changing depending on the person. I have followed every chain of command that exists and the HR rep listing I have is just a loop--no where to speak with her or leave a message.

This is an incredibly time sensitive issue, as this hostile work environment is rapidly becoming too much to handle in a professional manner. I do not want to leave the company, much less on bad terms. I don't want to have to seek legal council to protect my rehire status. But if I have to I will. It is time to actually OWN the culture that we're supposed to have. I will no longer stand for hypocrisy from managers that act like tyrants, steal sales from hard working associates, and respond out of emotion rather than any sort of measured response when asked about these behaviours.

Open door policy? Where? Show me the door. I'm happy to step right through and have a civil discussion. I am assuming that upper management is capable of being civil, though that may not be a wise thought on my part. If NONE of the managers I have been subjected to knows how to speak with simple kindness to their staff or guests then why should I believe chain of command will be any better.

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8:39 pm EST

Kay Jewelers small gold band

I. Bought a christmas gift for someone before christmas. Your sales person said if it does not fit, we will size it for free. So I also bought your warranty, I still don't have it back.
They sent it to tustin ca? And now send me another email saying there a delay.

I will never by anything from you guys again. I will also cont the bbb.

Your very shady business practice.

From kris kroo
Huntington beach ca

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10:31 pm EST

Kay Jewelers engagement ring

Kay Jewelers has beautiful jewelry and My fiancé surprised me with the ring of my dreams on 12/29/19, but their customer service is lacking heavily. They're not honest about timing and have set unrealistic expectations. It's suppose to be the most exciting time of our lives, but we haven't seen the ring since he proposed. He was told when he bought it that I could have it sized in two days. I went in to get it sized on 12/30/19, letting them know that I really needed it for an event on 1/4/20. I have a receipt that says "drop off date 12/30/19 and promise date 1/3/20". It's currently 1/6/20 and still do not have the ring. I chatted with corporate and they said the date was wrong on the receipt and it'll most likely be 1/13/20. I walked into the store today livid, and they said maybe it will be there tomorrow. What a mess. I love the ring and my fiancé for picking it out, but Kay Jewelers needs to not lie to people about expectations. I didn't have the ring all week, or for an event Saturday that I really wanted to have it for. I might not even have my ring for an engagement photo shoot and party. Such a shame, and I even bought the warranty for myself. Beware of all of this.

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9:06 pm EST

Kay Jewelers i'm complaining about customer service

I went into Kay jewelers on January 3, 2020. A lady came up to me and said can I help you. I asked her if I could see the heart shaped necklace I asked her how much it was she told me the price. I said oh it was on sale around Christmas time how much was it. She stated I don't know then I saw another set that I liked and I asked her was that on Cell for Christmas as well and she said yes I asked her for the price she said I don't know. I said wow you're no help at all she smiles. I asked her if I could try on the necklace she said yes as I want to put the necklace on I was struggling she did not even offer me any help she watched me struggle I drop the necklace in the heart came off she said oh you drop the necklace I said yes I saw that did you I've bent down to pick it up she didn't even help me. Once again I struggle to put the necklace on finally got it online looked in the mirror I really like the way the necklace looked on me and I wanted to buy it I asked her if she could give me any type of discount and she said yes I can give you 10% then I said could I get more off if I had a case credit card she states oh you have a keys credit card I can give you 10 more % off. I told her forget it I'm not buying it from her she made me feel very bad and she degraded me I refuse to buy anything from her I even told her that I would not buy anything from you because you have terrible terrible customer service and you're no help at all. Her name was Michele Pacheco. Shortly after that I found out she was the store manager what a horrible store manager with no manners no customer service she should not even work at the store.

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7:03 pm EST
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Kay Jewelers my wedding ring

I buy my wife and my self weeding rings my ring is a weeding band and is black and rose gold after we got married wich was on November 2018 my weeding band started losing the golden rose color and start to turn stainless steel color my wife took my weeding band to the store first of all they ask my wife what kind of liquid I was using and I tell my wife the only thing I use is water and soap they did not want to exchange I have to speak to the manager so she went few week laiter and we ended up pain 60 dollar because they have to send it to the factory wich for me not make since but his my weeding band.so we recieved from the factory and the manager said is this happend again we change it to black and that we want to do in the beginning but he said the color in not gonna go away.so guess what it happend again and now we call the store because we move to another city and that kay jewelers is to far for us so we call the store and explain them the we live far away and we ask them if we can go to the closed store they said yes we went to the store on the outlet on wesley chapel and I soon we explain what happen they treat us like we are liars so we so we show them prove of the money the we paid..and after we show them the recieve the guy said oh they only coverage stainless steel and I told him this ring is a sylver colon or black and rose gold and he said well they make a mistake and is nothing the I can do to help you out...I told my wife let go because and getting upset.you know people I spend almost 3000 dollar plus other thing the I buy in the past I about like 5000 total...I never experience so bad service I never going back to kay jewelers..they said and thing is another thing.they lose me as a customer

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10:54 am EST

Kay Jewelers sales person

My daughter went in Kay's in Greenbrier mall to purchase me a mother's ring for Christmas. The salesman showed her some rings, and she picked one out. As he was showing her the gem stones to go in the ring, he got to April and said the stone for this month is diamond, but you cant afford that. To me this was very rude, my daughter is super shy, so she just let it go. When she told me about it, i had to send in a complaint. Its not right to judge people. She is a nurse, she can and could of afforded it, but her sister told her just to get the other gem. There is so much hate in the world and to go into a store and get judged is not helping at all. Sorry I just had to say something, dont mind my rabbling.

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12:06 am EST

Kay Jewelers return and warranty

Well I just want to say my significant other loved the ring I had chosen for her but after paying and jeweler talking me into a lifetime warranty I decided I didn't need or want a warranty on my ring after going there and calling from December 24th to the 28th and going to store each day they tell me no cash in register to do a freaking $30 return on a ring warranty I mean each individual day they told me this and I ask them how can u run a jewelry store take money from hard working clients and not have money for a $30 ring warranty return I feel for the ones who have bought an expensive ring with cash and expect a cash return... they will take cash from you but don't ask for a return for cash!Kay jewelers in Columbia SC need to tighten up... ILL NEVER DO IT AGAIN!

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8:54 pm EST

Kay Jewelers service

This is the 2nd and FINAL time I put myself in the position to be disappointed by the service I've been given by Kay Jewelers. After being assured several times that my wife's rings would be on her finger by her special day I recieved an email (not a person) that the salesperson who sold me the promises wasn't even aware of went out, telling me I wasn't going to get my wife's rings by the time I was assured of before the purchase. Then after I thought this was fixed, just tonight AGAIN, I was informed by another email (not a person) that yet AGAIN the salesperson was unaware was sent that there would be ANOTHER 2 week delay added to this purchase. My recommendation to anyone that asks my thoughts about Kay Jewelers is that no person should EVER consider giving their hard earned money to this company who prides themselves in handing out falsehoods and dishonesty. What a terrible shame...I'll be reaching out to the Regional Director of Operations as soon as possible in hopes that this can be addressed, this is simply bad business.

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Update by Johnny Laurelez
Dec 27, 2019 9:05 pm EST

So heartbreaking...I wish I would have read the other posted complaints first before posting my own...it doesn't look like anything will ever get resolved...so sad. All I can say to you if you're considering buying something special for your special someone is...PLEASE, PLEASE, PLEASE go somewhere else!

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1:05 pm EST
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Kay Jewelers return

I got a pair earrings for Christmas I do not like them so I had a gift receipt with the earrings and I went to Kay jewelers in Rochester Minnesota at Apache mall at around 930 the two ladies in there we're not very pleasant at all I said I have a return and I have a gift receipt they took me over to the register looking up stuff she looks at me and says do you have the card that this was put on I said it's a gift receipt no I don't have the card it was a gift she said well we can mail you a check and I said no I'm not having a check mailed to me when I have the actual receipt that's a gift receipt she said we haven't had any customers yet today so we don't have any cash in our drawer to return any product and give cashback oh my god that makes no sense so what if I would come in there with two $100 bills and buy a product or a pair of earrings or something for 150 I couldn't get change back therefore I cannot buy the earrings because you cannot give change I am so unhappy with K jewelers and their attitude it is not even funny so I could not return my earrings! there's a reason I do not shop at kay jewelers and I will never shop at K jewelers ever Beverly Hundorf [protected] [protected]@gmail.com

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shadowg
, US
Dec 26, 2019 2:03 pm EST

Honestly you sound like a stubborn child. Do you not understand English, she clearly told you why she could not issue you the refund. I am sure she was equally unhappy with YOUR attitude.

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7:34 pm EST

Kay Jewelers customer associate, rude behavior

I went in to Kay's to buy my mom a mother's ring for Christmas. As i was looking a male associate came over to help me. Told him what i was looking for, as we were picking out the birthstones, one of the months were April, and he went on to say, well u can get a diamond, but u cant afford that. Who is he to say that to me, i felt very belittled. Truth be told i can afford a diamond for my mom's ring, but i just let it go. Got home and told my dad and he said, write to Kay's and complain that was very rude of him to say that.

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6:30 pm EST
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Kay Jewelers levian chocolate diamond ring

i have purchased a levian chocolate diamond ring for my wife the diamonds keep falling out i have to drive 1 hour each way to get it fixed i have bought several pieces at joplin mo. we took it in and they sent it off . but the manager was not helpful at all kinda rude actually will not buy anything else at that store or recomend it to anyone else . thank you gary howe

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2:10 pm EST
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Kay Jewelers online order

I ordered a custom name necklace on 12/13/2019 and did not receive any source of tracking information or delivery alerts whatsoever. So I called the "Kay Jewelers Customer Service Hotline" only to be answered with prompt after prompt after meaningless PROMT. Soon I was put on hold and supposedly transferred to a customer service representative. After 50 minutes of being on hold, no one ever connected with me so I just decided to hang up. Kay Jewelers Customer service sucks!

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10:29 pm EST

Kay Jewelers online ordering

I have ordered two different pairs of earrings in the last week. Trying to get them for my fiancé for Christmas. Both time I have received an email saying the my order was canceled due to item not being in stock. The last email I got said I could get 10% off my next order. Why would I be so stupid to order again just to get canceled. I have spent thousands of dollars with you and I will not spend another dime with you if you don't make this right. 10% is a joke. My email is rodney.[protected]@gmail.com

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1:18 pm EST
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Kay Jewelers bad customer service

Joana Gapo

I went to plaza Bonita, National City on 12/08/2019. Most of the staff were busy.. except for a male employee who was on his personal cell phone. I stood right in front of this young male employee, who didn't even say anything because he was busy on his phone. I was so upset and left. I came back Monday (12/09/2019) afternoon. There was a different male sitting behind the counter. When I asked him about bridal ring, the lady came up and said the guy does not work there. I was kinda surprised and confused. Kay Jewelers is big company and has good reputation. Why this store allowing people to just hang out "inside" the store? Me and my daughter always go to this location and never had issue except for this couple visits. I ended up going to Zales right in front of this store. If this issue will continue, i will send a letter to BBB.

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11:11 am EST
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Kay Jewelers online order

I was approved yesterday for a Kay jewelers account. After trying to place my order I find out that there is a balance on my new Kay jewelers card but no confirmation on my order. After back and forth calls to the card account and Kay jewelers still have not been able to place my order or clear up any balances. I also find out two of the bracelets I tried to order are now out of stock. So What do I do next ?

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10:26 pm EST

Kay Jewelers watch batteries

in March and April I went to Kays to have my battery replaced. Was told they was on back order. I had made three trips over there. They. Called to let me know that they were in. Here it is again I have made several more trips again. They are still out of batteries at this time. I have brought 3 watches from your store and 2 of them require batteries at this time. It has been a real inconvenience for me to keep going back and they are still out of batteries. I submitted a letter before this one not sure if it was received

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2:13 pm EST
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Kay Jewelers item # [protected]

I have to say extremely disappointed with your company. I purchased online at Kay's Outlet a diamond necklace and diamond earrings as a Christmas gift for my Mother. I made my online purchase on Nov 25 order # [protected] the diamond necklace arrived quickly no problem. Earrings took a bit longer but one of the earring backs arrived damaged. I contacted customer service immediately on Dec 4 after receiving delivery. After asking if I could just go into a local Kays store for a replacement back was told yes instead of returning earrings and reordering and waiting to receive again. Customer service called local store and told me yes I could go in for replacement back. Went in store yesterday Dec 5 and was told the store carries no earring backs. Said I could try a Kay's outlet 1 1/2 hrs away from me! Asked if they could reorder earrings for me as too far to travel was told no they couldn't since it was on outlet site. They returned money and warranty to my Kays card. Came home to reorder but now price is more than double. No one at customer service could reorder due to price change! I have to say this is bad business practice! Not my fault they arrived damaged. Now my Mother's Christmas gift is ruined as now only have half the gift. Rethinking on doing any future business with your company. Never hav3 I dealt with a company who wouldn't honor a damaged product and not make it the customers responsibility! Guess I should recommend to friends not to do any business with you as you don't stand by your products! I refuse to pay more than double for something that arrived damaged, contacted company right away, was promised could be corrected no problem but sadly was lied to. Unfortunately I no longer have earrings as they were returned to your Wyomissing, Pa Kay's in Berkshire Mall and they already sent to damaged. Any questions I can be contacted at [protected].

Sincerely,

Karen Fell

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9:59 am EST
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Kay Jewelers watch battery replacement and then repair

I purchased a bulova watch from kay jewelers in geneva, Illinois in 2017. Paid over $200.00.
The battery died recently.
I was a Jared jewelers who is affiliated with kay, and purchased a 400.00 necklace.
While I was there I asked them if they could change my battery in my watch, they did.
I went home and pulled the knob out to change the time on the watch and the whole thing came out.
So, I went to the kay in Aurora Illinois with the broken watch to ask them to fix it.
He told me it would be a 99.00 charge.
WHY WOULD I PAY 99.00 AFTER TO FIX MY WATCH THAT WAS BROKEN BY YOU.
Please call me at
[protected]
Julie Warren

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7:42 am EST

Kay Jewelers ring repair

I tookmy wedding band in 11/15/19 to the Champaign location. My band needed reshaped after I had bent it at work. I had insurance on the ring and they told me that they would send it off. In doing so they recommended I submit my engagement ring as well due to my wedding band being reshaped and redipped. I agreed. I also agreed to have them soddered together. Both rings were a size 7. The lady who helped me did all the paperwork correct as far as sizes go. They tell me 2 weeks for return. I went in yesterday 11/30/19 and picked rings up. Realized they no longer fit. She sized them at a size 5. Now, I'm having to send my ring off again for a mistake made on your end. I can't even begin to comprehend how this happens. More importantly I'm without my ring for another 2 weeks. Is there any way you can expedite these services for me as this was an error on behalf of your company?

Jessica Fults
[protected]@yahoo.com
[protected]

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Kay Jewelers In-depth Review

Product Range and Quality:

Kay Jewelers offers a wide variety of jewelry options, ensuring there is something for everyone. From stunning diamond rings to elegant necklaces and bracelets, their collection is diverse and impressive. The quality of materials used in their products is exceptional, guaranteeing long-lasting beauty and durability. Additionally, Kay Jewelers caters to different budgets, with a range of price points available, making it easy to find the perfect piece without breaking the bank.

Customer Service:

The customer service representatives at Kay Jewelers are highly responsive and helpful. Whether you have a question about a specific product or need assistance in selecting the right jewelry piece, they are always ready to provide guidance and support. Contacting customer service is a breeze, with multiple channels available for communication. Their dedication to ensuring customer satisfaction sets them apart.

Online Shopping Experience:

Kay Jewelers' website is user-friendly, making the online shopping experience enjoyable and convenient. Detailed product information and high-quality images are readily available, allowing customers to make informed decisions. Navigating through different categories and filters is a breeze, ensuring a seamless browsing experience.

Shipping and Delivery:

Kay Jewelers prides itself on timely delivery. Orders are shipped promptly, and the packaging quality ensures safe transportation of the jewelry. Customers have the option to track their orders and receive updates, providing peace of mind throughout the delivery process.

Return and Exchange Policy:

The return and exchange policy at Kay Jewelers is clear and fair. Initiating returns or exchanges is hassle-free, and the process is efficient. Customers can expect a speedy resolution to their requests, ensuring a positive experience even in the rare event of needing to return or exchange a product.

Pricing and Value for Money:

Kay Jewelers offers competitive prices compared to other jewelers, making their products accessible to a wide range of customers. The perceived value for money is high, as their products are of exceptional quality. Additionally, they frequently offer discounts, promotions, and loyalty programs, further enhancing the value customers receive.

Reputation and Trustworthiness:

Kay Jewelers has an excellent reputation in the industry, known for their commitment to quality and customer satisfaction. Customer reviews and ratings reflect the trustworthiness of the company, with many customers expressing their satisfaction with their purchases. The company maintains transparency in their business practices and policies, further solidifying their reputation.

Customization and Personalization:

Kay Jewelers offers options for customizing jewelry pieces, allowing customers to create unique and personalized designs. Whether it's engraving a special message or adding personal touches, they are flexible in accommodating specific requests. This level of customization adds a personal and sentimental touch to their products.

In-Store Experience:

If applicable, Kay Jewelers' physical stores provide a clean and inviting ambiance. The in-store staff is knowledgeable and helpful, providing expert advice and assistance. Additional services like resizing or repairs are also available, ensuring a comprehensive and satisfying in-store experience.

Social Responsibility and Sustainability:

Kay Jewelers is committed to promoting ethical sourcing of materials. They make efforts to ensure that their products are sourced responsibly, supporting fair trade and sustainable practices. The company also takes initiatives to reduce their environmental impact, contributing to a greener future. Furthermore, they actively participate in charitable and community-based activities, demonstrating their commitment to making a positive difference.

Overall Satisfaction:

Based on personal experience, Kay Jewelers receives a high overall rating. The exceptional product range, quality, and customer service contribute to a satisfying shopping experience. The likelihood of recommending the business to others is high, as they consistently deliver on their promises. In summary, Kay Jewelers is a reputable and trustworthy jeweler that offers a wide range of high-quality products, exceptional customer service, and a seamless online shopping experience.

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Kay Jewelers contacts

Phone number

+1 (800) 527-8029

Website

www.kay.com

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