Kate Spade
reviews and complaints

As I browse through the reviews of Kate Spade New York, I can see a mix of experiences shared by customers. Some have expressed disappointment in the quality of the products, citing issues like items falling apart or being uncomfortable. On the other hand, there are customers who have praised the beautiful designs and received compliments on their purchases. It seems like there is a divide in the satisfaction levels, with some facing challenges with customer service and product durability. If you're considering shopping at Kate Spade, it might be wise to carefully evaluate your options and perhaps prioritize items with positive feedback to ensure a better shopping experience.

Ordered a purse online, Nov 30, it was shipped the same day. Dec. 2, it arrived in Carrollton TX. Left the post office still has not arrived in Duncan Ok. Contacted Kate Spade daily since the 4th of December. Now they are telling me it’s not their problem. I think I’ve been scammed. They are telling me I have to wait 30 days for a replacement or refund if not delivered by then. I’m reading the rest of the same complaints and seems this is their practice?

All I want is my purse replaced. Gift card, etc. I went to store, went on line, sent purse to Kate Spade directly, certified mail/return receipt/got it sent back no response. I also did a Better Business Bureau complaint/Kate Spade didn't answer. Horrible customer service and I will never buy another Kate Spade purse again. This pursue was bought in Michigan at the Kate Spade Outlet at the Tanger Outlet in Grand Rapids, MI.

On February 5,2023 around 4PM, I went in the store in tanger outlet, ottawa, and I had other shopping bags and my arms were really tired so I put the bags down so I could look around properly. This old blonde lady employee just came and grabbed my bags and moved them without my permission. I didn't say anything at that point and just moved them against a wall where they wouldn't be in anyone's way, when I was in the other corner of the store she went back and started moving my bags again and tried to look inside my shopping bags, probably with the intent to steal something. I confronted her and asked her why she didn't say anything to me instead of touching my bags and moving them again and again. She was so rude to me and kept arguing. I was going to buy 3 handbags worth $500-600 but I just left them there after this incident. Her rude behavior cost the store two customers and the loss. I called the store asking to know the name of the employee so I could file a complaint, but the manager tried to cover up for her employee and didn't tell me her name. After this, I'm definitely not going back there again.

I was trying to purchase a wallet online. The option in sending to Guam doesn’t show in checkout. I tried calling the customer service, the agent doesn’t even know where Guam is. I tried the chat service, but right after the agent asks how they can help and I typed my concern, the chat disconnects. So basically, I didn’t get any help at all. So frustrating!

What a disappointment! I would like to express my frustration about not being able to buy certain items in Kate Spade outlet in Arundel Mills due to all of the items bought by one person. I think this guy is buying hundreds of them and I have seen this a couple of times before. Does that mean this company do not have any limit of how many items a person can buy? Seems like this store only serves the "VIP" who buy in bulk quantities and ignore the individual buyer like myself.

Service- I am sick of being harassed in your stores for. It wearing a mask. Follow the latest CDC guidelines and stop harass your customers about these useless face diapers. I have been to the Kansas City and Altoona strip mall and both times they are immediately coming up to me asking about a mask. Listen if you are handing one then you already but your germs on something I am covering my mouth with.. do you see any sense if this process? If people want to wear them fine but drop the requirement!

I have purchased 3 3.4 fl oz bottles and all of them have problems with the sprayer - it does not spray! I am quite frustrated as this has been my favorite perfume, but as it does not spray I may have to find another scent.

I bought a Kate Spade bracelet, I should of received it 19/01/2021. But due to DPD losing my parcel I did not receive it. I have constantly been chasing this up with customer service, a lady named Sam. I just keep getting told it's being investigated. I cannot believe how you wil not give a refund until parcel is found, I find this very unsatisfactory service and would not recommend your store to future friend and family. I would really like this matter to be dealt with more promptly, I hope you will chase this up as soon as possible, otherwise I will have to take further action . Karen Bowden

My order mysteriously was lost during delivery. Customer Service refused to help. They told me they couldn't give me a refund UNTIL the package was returned to them. How am I responsible for an order I didn't receive? The tracking information clearly shows that my order was lost during transport and was not delivered! Customer Service refused to help investigate UPS or file a claim! I contacted customer service several times. Each time I was on hold for over an hour! I want a refund now!

I attended the store located at Yorkdale Mall on December 30th to return an item purchased within the time frame, adhering to the company policy. Because the item was paid in cash was advised that I would not receive a full refund - the first $200 would be returned and the rest placed on a gift card.

This detail is not documented anywhere in Kate Spades return policy. After significant push back the cashier begrudgingly honoured the return in full.

Wondering if this is legal? If this is the company policy should it not be in writing so as to be transparent to the consumer?

I ordered two purses as gifts for my mother an my aunt. Only one arrived. Online it says both were shipped and gave a single tracking number. That package contains only one bag, the Janine. I called customer service this evening and spoke to a representative who said she "couldn't see what I was seeing" (when I referenced the kate spade website and status/tracking, but that the second bag hadn't shipped yet but would. When I pressed for a date, she said it was scheduled to ship Monday or Tuesday. She did not provide any confirmation numbers, but said I would receive confirmation when it shipped in my "SPAM" folder to which i said i will receive in my normal folder because i have kate spade emails as safe, to which she laughed!

She was quite unhelpful, and borderline rude on the phone. She was clearly annoyed that i had called. told me details would be in my spam folder (they won't, I've shopped quite a bit with Kate Spade and have added the company to my safe senders list) and didn't provide details including shipping details until I specifically requested them.
She said she didn't know anything else and didn't know what i was referencing she can only see on her side it says item will be "SHIPPED" on Monday or Tuesday. I was still nice and told her thanks for help. She just hung up.
Since she wasn't much help: didn't provide any confirmation numbers, so when she hung up, I signed into the chat on the Kate Spade website. The chat agent i spoke with told me the order had "just" been canceled due to being backordred. There was a difference of 5 minutes, one associate said it would ship monday, As soon as I hung up with her, the order was apparently canceled.

What type of customer service is this? The chat agent even hung up on me, didn't wait for me to type a response etc. Look at this saved transcript:
Shaeyla (12/8/2019, 4:50:39 PM): Hi! I'm Shaeyla. What can I help you with today?
Shaeyla (12/8/2019, 4:50:46 PM): Hello
Me (12/8/2019, 4:51:13 PM): HI, on order # 138**** it shows both items were shipped hoever i have only received one item
Me (12/8/2019, 4:51:35 PM): bixby place medium satchel, chocolate cherry, medium bixby place medium satchel style #: WKRU6158 Size: - color: - Status Shipped Tracking Number 1Z**********07 1 $**.00
Me (12/8/2019, 4:51:43 PM): janie medium tote, nchtcp/rnd, medium janie medium tote style #: WKRU6264 Size: ONE SIZE color: nchtcp/rnd Status Shipped Tracking Number 1Z**********07 1 $**.00
Shaeyla (12/8/2019, 4:51:43 PM): For security purposes, may I please have you verify the full billing name and address on the order?
Me (12/8/2019, 4:51:49 PM): *** *****
Me (12/8/2019, 4:51:59 PM): ********************
Shaeyla (12/8/2019, 4:52:23 PM): Thank you. We have matched your complete billing name and address to the information on file.
Shaeyla (12/8/2019, 4:54:21 PM): Okay, It looks like the Bixby Place Medium Satchel was cancelled.
Me (12/8/2019, 4:54:32 PM): why would it be cancelled?
Me (12/8/2019, 4:54:37 PM): i didn't cancel it
Me (12/8/2019, 4:54:44 PM): i called and i was told it will be shipped on monday or tuesday
Me (12/8/2019, 4:54:50 PM): monday or tuesday
Shaeyla (12/8/2019, 4:54:51 PM): Due, to being back-ordered.
Shaeyla (12/8/2019, 4:54:59 PM): Is there anything else I may assist you with today?
Me (12/8/2019, 4:55:01 PM): when? I was not communicated about this?
Me (12/8/2019, 4:55:09 PM): no thats a problem
Me (12/8/2019, 4:55:16 PM): what type of cusrotmer service is this?
Me (12/8/2019, 4:56:00 PM): you haven't assisted me at all? if something was cancelled shouln't I have been notified and also when i called today I was told it will be shipped on monday or tuesday by one of your agents like less than 10 minutes ago
Shaeyla (12/8/2019, 4:56:09 PM): I do apologize, however I do notice this item was cancelled as of now due, to being back-ordered.
Shaeyla (12/8/2019, 4:56:16 PM): Is there anything else I may assist you with today?
Me (12/8/2019, 4:57:09 PM): did you read my message? I just talked to some one form kate spade on the phone 10 mins ago and she said it was being shipped it it has been cancelled give me a cancallation number
Me (12/8/2019, 4:57:22 PM): i would like a confirmaiton that it was cacnelled and my money is being refunded
Shaeyla (12/8/2019, 4:57:26 PM): Yes
Me (12/8/2019, 4:57:31 PM): this is really aweful customer service
Me (12/8/2019, 4:57:34 PM): aweful
Shaeyla (12/8/2019, 4:58:27 PM): Yes, you should be seeing your money back on the same form of payment you use for the order within 3-5 business days.
Shaeyla (12/8/2019, 4:58:33 PM): Is there anything else I may assist you with today?
Me (12/8/2019, 4:58:44 PM): you didn't really answer my question about confirmation.
Shaeyla (12/8/2019, 4:58:50 PM): Thanks for chatting with us here at kate spade new york! Have a great day!

Feeling super disappointed for Kate Spade customer services.
I bought total 5 items from their New York official website last month (2019/Jun), they split the items by 2 parcel (3+2). When i received the completed parcel (means it is never opened with original packages from KS) from forwarding services, there are only 4 items ( 2/3 + 2/2), a smaller coin bag missing from the parcel 2/3 (value $22.5 only) .

I am trying to compare the weight of package from UPS (KS's ship) and Forwarding Services (BuyandShip), it is the same as 3.3lbs. Means, there are 1 reason happen -"KS have not shipped out with the third item". So i am trying to ask KS to refund $22.5 or re-ship the item to me.

From my first 2 email to KS customer services, they keep using the same template to reply my enquirers, they claims that they have no responsibility to any 3rd party address and also ask me refer to shipping policy. I am feeling bit angry for their reply, it is because "Buy and Ship" is very famous forwarding services, it must not be their first time to ship out items to their address ( if you know Cantonese, you can refer to the forum as KS is not the first time to Escape from their responsibilities https://www.baby-kingdom.com/forum.php?mod=viewthread&tid=22139603).
So if they reject to ship item to 3rd party, why they keep shipping and accept my orders? why they have not update their online ship system with address filtering function or tnc click box to reminder forwarding address is not allowed?

it Hence, i ask them to follow my request as below
1. Provide the proof that they have shipping out with full orders, if not I believe series problem that KS's Staff keep stealing customer orders from warehouse, and the warehouse manager connive his team and have not report to management; report to police for investigation is recommended.
2. Escalate this case to their senior manager review if they do not refund / re-ship the items
3. Review their shipping policy if it is 3party address, on system enhancement to block or filtering the address

After 1 day, their senior manager (i can said it is really BuxxSxxT) reply the same things that no meaning and keep find a lot of excuse to escape from all responsibilities even they dun have any proof.

It is not the first case they have not ship out items, and i believe they have not review which warehouse having related compliant and it is not coincidence. it is a offense in always, they never follow up their customer voices and connive their staff.

Really shame on you, i will never buy Kate Spade again and going to boycott of Kate Spade from my countries.

Kate Spade - The worse customer services in the world.

Awful Customer Service!

Posting this once more since my review was so kindly removed. "I actually liked the bag. Or so I would have, if Kate Spade had honored the transaction properly. I ordered the bag during a "Surprise Sale!" they emailed me about. Except it was delivered without the long strap - a key and functional component of the item. I spent a week trying to work something out with customer service. I mentioned full well it was not about getting an "extra 15% off!", I only wanted them to honor me as a customer and at the very least act as though they would try to find me a similar strap from another similar bag/ a potential return or even the factory as this is their product, after all. They did not do anything. They snubbed me over the phone on three occasions and excused it by mentioning that I had purchased the item on sale, and as such, treated me as though I were less of a customer. For years I have been a loyal Kate Spade customer but after this, I will never again purchase anything from such an unprofessional, dishonest and mediocre company. Kate Spade has shown me that not only do they not know how to deal with customer service but that their standards have dropped staggeringly low. The brand is not the same, perhaps since the death of the actual Kate Spade. What a shame and disappointment. Future customers, be aware that you will not be treated with respect if you purchase anything during the surprise sales and I suspect that even within full price conditions this company will not so much as bat an eye to fulfill the brand's former reputation of acting professionally decent.

Case ID #593
I bought a bag from Kate Spade UK that fell apart so badly within 6 months that they couldn't fix it. I agreed to a replacement in May 2018. After 4 weeks of horrendous customer service and still no bag, I didn't want to deal with this company anymore so asked for a full refund in June 2018.
The cheque apparently comes from New York so a refund would take 12 weeks. I repeatedly checked up on the progress of this during the 12 weeks, being assured at every stage that it was being processed. 12 weeks went by and still no cheque. Eventually it was confirmed there were some 'system changes' and I would need to wait to wait another 12 weeks for my cheque. Guess what? Still no cheque by the promised date again.
I have no bag and they have kept my money. Is this not illegal?

I bought a clear and rose gold glitter case that came with the universal stability ring which is anything but. It quickly started flopping around and being unstable. It cannot he used as a stand as it has quickly become loose.
I called them only to be told that there's nothing they could do...try Best Buy! Seriously? For the $50 price tag simply for carrying the Kate Spade name...never again.

Contact the customer service this morning because I want to know when I will receive the order I placed last night since I am going away for a month right after Christmas, and come to realize there is no way the shipment will arrive before I leave for my trip, I request to either let me pay for extra to get expediate shipping or cancel the order, the customer service told me I can't change my shipping method even if I am willing to pay for it while my order is still being processed and they can try to cancel the order but there is no guarantees be I won't know for 1-2 days what's gonna happen to my purchase!
I received wrong items from them last week, and had to deal with them and I made the complaint, the customer service dude or lady started a lecture of how I should contact them if so on so on and when I asked would she/he be comfortable with her/his parcel being left out at the door and won't be home for a month to pick it up, the answer was "that's most of online shopping companies tho!" I mean seriously? I told her this is kate spade we are talking about not some wal mart brand thingy. I ask her/him if she/he was hired here to argue with me or actually doing customer service thing, I still get the same repeating answers, and when I address my frustration and made a formal complaint that I won't be doing business with them until they have better shipping system and management system, she/ he really don't give a damn! Hey Kate spade, please start to hire ppl who actually have some customer service skill and actually like your brand and give a damn about you! Why spend money hiring ppl who would cost you lose your business and your reputation?

I purchased a handbag on the Kate Spade site and had it monogrammed. When it arrived, they had forgotten to include the strap. I immediately contacted customer service and was told they had no replacement straps. They said I could return the bag and get a full refund, or get a 15% credit. I suggested that they could provide the $40 'chain strap' instead, which would make more financial sense to them since even the retail price of $40 would be much less than the full refund of a monogrammed purse that they could not resell. I demanded that someone higher up give me a call. I received a call from 'a supervisor' who ended up giving me a 25% credit. Pathetic!

After buying more than a dozen Kate Spade handbags, I am shocked by the inflexibility of the customer service. It pains me since I love the style so much, but I will never buy from Kate Spade again.

I bought my knapsack from winners in ontario and when I went to use it the snap broke off the bag. Called and was told to take it to a store, so we did that wasted my time took it to vaugham mills store... Only to be told that they can't help me... Then I called and was told that they could not fix or replace my bag because winners is not one of there dealers...! Wow so how come I see your brand in winners all the time. I and so upset of this non service to at least fix my bag... I am not even looking to get it replaced. This is a expensive bag for [censor] service. I will never buy anything from this brand again...