Kaspersky Lab
reviews and complaints

I purchased the above via their website on the 7th July 2021 as my Kaspersky current security was due to expire.
I was sent a key and was not able to upload the key so rang the [protected] for assistance from Kaspersky.
Having told the person my issue he said I will get someone to phone you back in 5 minutes.
I was phoned and allowed remote access to my laptop to this person believing them to be from Kaspersky.
My first concern began when he said " You have been looking at illegal sites?"
I told him I had not and I knew no one else could have used my laptop.
He then alleged "You have been looking at porn!"
I laughed and said I certainly haven't.
He then typed on my screen £149.99 for six months or £250 for 12 mths I then said I am not willing to pay that and asked if he worked for Kaspersky and he admitted he did not.
He then input the key into my laptop and left the security package to load. It kept saying I had Norton Security on my laptop so I agreed for its removal even though there is none and the the computer shut down but when it turned on again the same process of Norton Security occurred x 3 and the uploading of the security has not happened due to this issue.

I have phoned the Kaspersky help line and left 3 messages asking for them to phone me back but they have not done so!
I have paid for the security and not received a usable package so I would like a full refund of the £19.99 I paid.
I also feel that the way I was passed to third party without knowing has caused me stress and left me feeling vulnerable to a serious security breach!
I will never use Kaspersky again or recommend them to anyone else after this episode!

I have a charge on my paypal from DRI Kaspersky Labs for 94.99. I do not own any of your products. My email is [protected]@hotmail.com

Why was I charged £34-99p on the 26/05/2021 the money was take out of my bank account this is (bank robbery) for a licecen for one item and I have three whitch I did not ask for or need. I can not find a email telling me you were going to take the money and that it would be down loaded straight away with out me knowing that it was there.
Trevor hickman

On 5/20/00, we paid $116.14 for a download of the total security (which we've had for some years beyond the current 3 year use pemit), which included a charge for your performing the download for me. I was bumped off several times w/o knowing it over almost a five hour period over two days. Have no idea what's going on or if anythng's going on. All I saw during that time was code changing. Apparently, the laptop was changed from chrome to edge, which I could have done myself - you didn't ask me if I wanted this change), so I just don't know what's happening and our current license expires in 4 days for 2 laptops! I can't sit in front of a laptop for hours on end, can't do anything else except try to read a book (when I was apparently queried about going to a higher level — how was I to know? No sound or anything to make me aware that I wasn't just staring off into space). I'm 75 years old and don't need such hassle. Sure, a tech teched me, but i'd go blind staring for more time if more work was to be done. In that past, when a new program was downloading, it just did so all by itself - miight have asked a question or two but nothing like this! So, think it's time to cut my loss & ask for a refund of s116.14. Take kaspersky off & i'll try another program. I used to brag about kasprsky. No more.
Would appreciate an answer within the next 24 hours; if you need to call, my phone number is: 520.447.5185 pacific time. Email is: [protected]@outlook.com (formerly att.net).

on May 19 2021 my credit card was charged 128.09 for a renewal

I have not had your services in a few years

Preauth dri*kaspersky la orderfind.com mn

Your kaspersky order reference number: [protected]

Please refund asap.
I am on ssdi and I did not authorize please refund me my money asap. the following.

25562 dda preauth dri*kaspersky la orderfind.com mn [protected] 025562

Online description:
Online description
Dispute

Statement description:
25562 dda preauth dri*kaspersky la orderfind.com mn [protected] 025562
Date:
5/14/2021
Type:
Debit

Original order id [protected] march 22 2018 renewed without my consent with a new visa card number that I haven't ever given you. I
Cancelled my old visa card so you would not auto renew. Why do you have my new card number and you auto renewed with it charging my card for 64.49 renewal id [protected]. I do not authorize you to use this visa card ending in 9231. I am considering reporting this to the authorities.

Tried to resolve a problem to get my activation code reactivated and your tech support tried to get more money from me to reactivate when I already paid for. Crooks working for your internet antivirus trying to rip off a middle aged women with a disability. This happened early today. The Tech support was really rude asking me for more money when I already paid for a subscription .It happened today on January 20 2021. How dare these people that work for you ask for money when I already had a paid subscription. All I wanted was help to reactivate my subscription that has already been bought and paid for. How very disappointed I am with this Company Kaspersky Internet Antivirus. My name is Zulmira rogers and I live in Canada. I want this properly investigated and to notify me at [protected]@hotmail.com.

I applied for Kaspersky total security on 8 January 2021 as my license expired. Hence, a sum of rs.1826.25 was debited to avenues... Ref. No. Igakfivwf2 from state bank of India, Chennai 600020. I did not receive any activating code and so could not activate it… Hence, I request the payment of my money to be returned to me as the activating code was not received by me and I could not install the security.
K. Srinivasan

on credit card statement it states DRI*Kaspersky Lab orderfind.com IRL £49.99 date charged 22 November 2020
I no longer need this, having purchased a Kaspersky total security package for 10 devices in 2020. 3VD8G-4ZEXJ-GWNB1-2GQBS

Please refund the money to my credit card account
Mr Colin C Vanstone

DRI Kaspersky Lab orderfind.com 114.77$ was charged to my VISA CARD. I did not authorize this. I have no idea what this is about.

I already have Kaspersky Total Security installed. Some guy called me from Kaspersky on Tuesday November 10, inquiring about my Kaspersky. He said he would call me Thursday but never did. The number was [protected]. Now I receive this bill.

On 6/16/20 I was charged $95.39 and again on 9/17/20.
I was charged o my discover card on both dates. I don't recall allowing any charges.
My Name is:
William P. Reese
261 Princess St.
Hanover, Pa. 17331
[protected]
email [protected]@gmail.com
Please correct this error.
Thanks

I was charged for Kaspersky and didn't order it. Said it was an order placed online. Please see attached photos for company information as well as the charge.

Your subscription renewal was successful
Dear Stephen Rubin,

We’re pleased to tell you that your Kaspersky Total Security subscription has been automatically renewed. Your award-winning Kaspersky Lab protection has been extended for another subscription term and no further action is required. Thank you once again for choosing Kaspersky Lab.

The following is a summary of your order. Please keep this email as your proof of purchase.

Your credit or debit card ending in ************1111 has been charged 95.95 USD.

Please note, the charge will show DRI*Kaspersky Lab as the merchant for this purchase.

Order Information: To look up your order, please click here

You will need your:
Product name: Kaspersky Total Security
Original Order ID: [protected]
Password:
Original Order Date: Sep 11, 2016, 7:44:01 PM
Renewal Order ID: [protected]
Renewal Amount: 95.95 USD (includes taxes if applicable)
Subscription expiry date: September 11, 2021
Activation code: MCVSP-J62WF-4SU7N-U8RP9

Billing details:
Stephen Rubin
25 Rippling Brook Drive,
Short Hills NJ 07078
[protected]@netzero.net
Please note: This email message was sent from a notification-only address that cannot accept incoming emails. Please do not reply to this message.

Sincerely,
The Kaspersky Lab Team

The following invoice appeared on my netzero account 08/20/2020. Original Order # [protected], New Order Number [protected], No password for cancellation. There was no action taken by me, no CVC authorization, and this is the first time the credit card was cahrged. I am asking for a refund and I will cooperate with Kaspersky providing there is a refund
NO CVC Authorization! First Charge on Card!

I have been charged for another 2 years of service I did not agree to and do not want. 2C2FCB72-E7F0-4B04-99B5-080DAEFC5F18. I notified them by email and got no response. I had no advance warning and no option to cancel. Their policy of forcing service on a consumer is a good reason never to do business with them again. I want a cancellation and refund.

My credit card was charged twice:
(1) Transaction date May 29, 2018 = $147.11
Posting date May 30, 2018

(2) Transaction date May 30, 2020 = $170.16
Posting date June 1, 2020

I never registered with this company and I already changed this credit card early part of 2020 - thus I wonder why Dri Kaspersky Lab orderfind.com was able to charge this year again on my credit card. Attached as pages of my credit card bank statements showing the charges.
Thank you.

I was charged 69 us $ form my bank account without my knowledge on 15th june. I tried to contact the kaspersky lab but they could not help me in anyway. The transaction has happened in the name of dri kaspersk and the kaspersky lab was not able to identify this transaction. Currently I deleted my account fearing that I might be charged again without my knowledge. I would like to recieve a refund on this and this fraud transaction should not happen to anyone.

On 5/17/2020 a charge of $138.60 was put on my credit card. I did not authorize this charge. Telephone # [protected]. This is identified as digital river . Description is dri*kaspersky lab. I donot know who this is - unknown to me.

Feb 12, 2020 $191.24

Merchant contact information

10380 bren road west, mn 55343

Additional information

Transaction details

Merchant category
Computer software stores

Transaction date
Wed, 02/12/2020

Purchase method
Card information stored on file

Post date
Wed, 02/12/2020

Recurring billing indicator
Y
This was billed to my amex on filed I canceled this subscription with them I disputed also yet they still billed my amex again