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1.2 520 Reviews

TurboTax Complaints Summary

33 Resolved
476 Unresolved
Our verdict: If considering services from TurboTax with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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TurboTax reviews & complaints 520

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12:48 am EDT
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TurboTax turbotax free service

I am active duty military and make less then $60, 000 a year. I have never had a problem getting my taxes done through turbotax for free until this year. They kept adding things and said in order to proceed I had to pay. I am disgruntled and disappointed in turbotax. I know I am not the only one with this issue. I have heard of many active duty military having this experience as well as low income families, single parents, and college students who barely make an income at all.

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3:04 pm EDT

TurboTax turbotax

At the beginning of using this program, I stated that I am a non-resident and I live in france. Later, the turbotax program kept telling me that my phone number and my postal code are not acceptable (because they do not correspond to canadian norms). Also, after entering earnings from france (under foreign income), the program indicated that over $10, 000 dollars is owed to cra. I could not believe this, so I started doing some research on the internet and discovered that nothing is owed to cra because the money was earned in france. I am very disappointed in turbotax because the program had all the information needed to determine that I do not owe any taxes to cra and yet, the program had me pay the fee for turbotax.

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8:22 am EDT

TurboTax tax audit service.

Received this service through TurboTax. Received a letter that was a mini audit. The company told me not to worry that my account coordinator would contact me to let me know what I need to do. She called twice, never left a message. Didn't contact me through my customer portal through their website or send me an email letting me know all I need to do is follow the directions of my audit letter. She didn't have the mental capacity to call me back because I'm guessing she knew what she did was not very professional. I will never upgrade my service for this again. And I would be skeptical to trust Karen M Luckart for anything that involves any sort of responsibility or contacting customers.

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2:17 pm EDT

TurboTax $39.99 fee for refund option

On April 17th, 2019., I signed up for tax service with $64.99 but I am being charged with $109. $39.99 fee for return option that I choose. What a scam. I talked to them and checked at website for fee, it is showing receipt for only $64.99. They are not showing the charges for $39.99. Extreamly bad company. I am never going to use this tax services again. Turbo tax is a scam.

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10:43 am EDT

TurboTax deluxe edition

Apr 15 turbo tax failed to file my taxes on time. When I addressed this issue the following day with one of their "supervisors", I was told there was nothing they could do to help me because they couldn't figure out why their own system wouldn't allow me to reset my password. I have already consulted an attorney and intend to pursue litigation for the cost of the product and any late fees I may incur. This company MUST be stopped. What they are doing is illegal and unethical.

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11:39 pm EDT

TurboTax overcharge for a simple return; faqs no help, expert no help

Not happy with your service. Filed VERY simple tax return & you act like you did me a GREAT SERVICE. I can no longer file itemized deduction & was charged $79.99 for a SIMPLE tax filing not counting charges for state & Sales tax...whopping charge of $123.03 plus now was charged a fee for paying with credit card & program crashed at end so am certain I either was or will b charged another fee for filing electronically. Was not given opportunity to see what this fee would b because program CRASHED. I logged back in & program stated filing was complete. Depending on fee I may have chosen to pay on my own or print out the filing this year, but Info on fee never provided.

Contacted Expert help. Support ID [protected]. Patricia was very nice & ever so apologetic but totally unable to assist me with ANYTHING. I gracefully told her was done talking & will await a call back from your organization.

Husband & I have been using your service for years. No DISCOUNTS offered ever; but you send dozens of emails yearly reminding us to continue to use your service & almost daily reminders the last week of filing but yet never send an email that we can RESPOND back too. That is what I call LOUSEY customer service. On top of that tried using Groupon to get a discount. That didn't work either even though I cleared the History & Cache on every computer we own. Trying to get a discount is 10 hours wasted that I will NEVER get BACK; plus you OVERCHARGED me for the S/W I needed to complete a SIMPLE SIMPLE Tax Return.

And tell me why why why we have to pay a service fee for using our credit card to pay our taxes. The credit card we have does NOT give us money back for using it. I would have used Debit card or bank acct number but husband had asked I file with credit card. He does not trust using Debit card over the internet. When he came home & I informed him I checked our online banking & we were being charged an additional fee of $28.24 he said I should have used the debit card. The VISA we have with our Credit Union does NOT give cash back for purchases. S/W made it sound like fee would only b charged if this was the case. SO DECEPTIVE.

What a scam. You used to be fair. We will never recommend your agency to anyone ever again. Why; because you have ZERO customer service & totally scammed a minimum of a 10 year valued customer. Apparently you don't value the customers who have been with you for forever. Shame on you.

Dissatisfied in UTAH,
Ronald & Brenda Snyder

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7:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TurboTax I feel cheated and confused at why this kept happening.

I've been on hold as I speak for 3 hours and twenty four minutes. They were busy and I was warned that I would have to wait an hour, so I did and here I am. I got charged $19.99 by the software thinking it was to be able to save my filing so I can bring it to fafsa, when I called in I was told it was for 2017 taxes (which I did not fail with them and have not received by the way ever) because I did it on online its non refundable, since It was my mistake for not being extra careful I let it go. I filed a week or so later I got an email from turbo tax encouraging me to file, I ignored it I thought it was just an advertisement, but than I got it again so I went to check online, my things weren't filed. I called complaining because I didnt understand and when I logged back in, none of my information was saved! At this point I didn't want to anymore but I figured I went this far and obviously nothing else could go wrong.
I had a 1099 form I had to fill in, I made 19 dollars on and so I had to pay them $49.99 to be able to fill out that 1099. Not the best news but sure why not.
Than I filed and everything was great presumably and. I did my federal information my state information, did the review and said file my taxes.
It went through I thought it would be over but no. Since today is 4-15 I checked in again to see when it estimated I would get my returning. But I was introduced to a screen that asked me to file state. So Only my federal was filed, even though I went through both and now the software wants me to buy the 49.99 again in order to file my taxes and I'm like, its just makes a ton more sense if I had just gone to see someone no I'm not going to pay the software 120 of non refundable money in hopes that it will work this time.

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4:08 pm EDT

TurboTax turbotax 2018

I paid a total of $79 and $30 dollars for this tax filing so far, and Iam not done yet
today is tax due day 15th april2019. They inserted the wrong AGI into my federal tax forms and the federal filing was rejected, and also my state return was rejected since Pa does not allow anyone to file electronically if the federal return is rejected.
Their help desk was of no help, they tried to get me to sign up on the IRS website to find the exact AGI the IRS had on file for 2018, but they could not look up my phone
number to verify it was me, they do not recognize TRACPHONE mobile phones
so I printed out both Federal and state forms and sent them into the proper addresses.
CAN I GET A REFUND of the wasted money, THEY KNEW THERE WAS PROBELMES WITH THEIR SOFTWARE IN 2018 AND LEFT US TAXPAYERS IN THE DARK, BUT THEY TOOK OUR MONEY.

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1:38 pm EDT

TurboTax forced upgrade

I was using the free option, as I do, and by the end of completing my taxes it forced me to upgrade to continue?! All because one form... A schedule for when I added to a retirement fund, was supposedly not covered by the free edition? I've never had this happen before. The added amount back for claiming that money was only $111. Turbo tax forced an upgrade at the tune of $80! This has got to be illegal! I will not be using turbotax ever again!

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8:00 pm EDT

TurboTax filing taxes

TurboTax sent an email to my ex husband telling him I filed my taxes and gave him the option to put a hold on it as a security breach because we used to file together. This is horrifying! I called to complain and they hung up on me the first time. I finally talked to Identity Protection and they got defensive. They refused to acknowledge I'm scared and this is a serious breach of information. It didn't say my name on the email, but he knew it was about me by process of elimination. They just need not to send these emails out. People need to feel safe and I don't feel safe using it. Who else is getting my information from them?

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9:34 am EDT

TurboTax turbo tax premier 2018 cd version

I completed my return a prepared to submit via e-file to federal and state to claim my refund. I pay the required fee and then the programs says it can't e-file as it now detects an error. After all attempts to correct the error (my data was correct), I call customer service. Agent was very nice walked through all of the diagnosis and concluded that there was in fact a bug in the software. She let me know that I would receive and email regarding the completion of the patch which was scheduled in a few days. I hung up happy that the problem was being addressed.

I received the promised email which says "While the interview has been significantly improved, customers seeing this error will need to paper-file." Not only have I purchased their product for the express purpose of e-filing but I've paid the filing fee. Call back customer service, they're willing to refund the filing fee - how nice! They take no responsibility for the buggy software however. I'm really quite upset about his carefree attitude abut the software that I purchased that doesn't work. I would like to speak to a supervisor, sorry but that really won't help - have a good day. I am really steamed with these fools!

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DeanTTatUML
, US
Apr 07, 2019 11:59 pm EDT

Turbo Tax is rejecting my return. It said that "Gov 457 deferrals - TP $37000 is more than the allowed $18500 for a government 457(b) plan. Please check your entries on your W-2 for government 457(b) plans." I was allowed to contribute $37000 using 457(b) special “last 3-year catch-up” deferral, 2x the normal $18500 contribution. Last year, the catch-up limit was $36000 and Turbo Tax had no issues. This amount appears on my W-2 on line 12a, Code G, $37000. The IRS website clearly says the catch-up provision for 457(b) is still applicable.
https://www.irs.gov/retirement-plans/how-much-salary-can-you-defer-if-youre-eligible-for-more-than-one-retirement-plan
This issue is preventing me (and others in my situation) from e-filing my Federal and State returns. Others have pointed out that there are two separate issues with 457b "Catch-up" contributions and Turbo Tax has only fixed one of them (the over 50 $6K contribution). The other issue, which is for 2x the annual contribution for the last three years ($37K for 2018) has not addressed that and the community feedback is that they are refusing to admit there is a problem.

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9:34 pm EDT

TurboTax free tax service turned into $114.00 charge

Completed my FREE tax preparation service for both my federal and state returns with Turbo Tax. At the very last point I was told that my returns would not be free because I had one additional page that was needed. and it would cost $114.00 dollars for my federal return and state return to be filed. Never during the entire course of entering my data for the federal and state returns was I told it was not free. in fact the program kept asking me if I wanted to upgrade to the deluxe version and I always said no. I am 76 years old and my eyes are bad and my fingers hurt when typing. I was caught by surprise and after all the time I spent doing the returns I was exhausted and could not bear to think that I would have to do this all over again, so I unwillingly paid the $114.00.

When my daughters found out what had happened, they were furious and insisted that I write Turbo Tax about this unfair practice. They told me to contact the Better Business Bureau but I wanted to contact Turbo Tax first. My returns are always the same every year and are always free. I do not think it is fair to wait until the last second to drop this high charge on me. As soon as the Turbo Tax Program KNEW there was such a charge, and it was not going to be free, they should have notified me so I could have stopped and not continued to enter information until the very end. I feel this is an unfair practice and purposely designed to have one spend all the time entering information and then dropping the bad news on ones head knowing many people will unwillingly agree to the charges, because we all hate having to do taxes, rather than having to give up and start all over with another company.

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2:25 pm EDT

TurboTax turbotax standard online edition

This is the sequel to my previous compliant that I logged after my three and a half hour run around on Saturday. I submitted a complaint then as well.

I waited for them to call back and follow up when they said they would and they didn't so I called back the next day. They helpfully provided me with a new activation code after about 15 minutes and if it had ended there I might have been content.

Instead I tried the code they gave me and it didn't work and I had to contact them again. When I called back and gave them the code and said it didn't work. They insisted it was valid but it wouldn't work for me and I even showed them it didn't via their screen sharing function.

They told me to get a refund, and I assured them that if after 5 hours at this I had to get a refund, I would not be repurchasing their product.

Their people are very kind and courteous but the system was totally ineffective and left me angry enough to do my entire tax return again from scratch just to not give them any more money.

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8:08 pm EDT

TurboTax turbotax standard online edition

About 3pm today I contacted your customer support line at (800) 624-9066. I had inadvertently damaged the activation code on my card, and needed to get someone to help me with filing my taxes since it was now asking me for a code I didn't have.

I called but the person on the other end kept me on the line for an hour and a half taking me through a series of unsuccessful stages and while I was waiting on the line the phone inexplicably disconnected.

When I called back, I was told that I was not at the right place (something the first person hadn't told me) and directed me to the 188-8829-8608 number but when I contacted that one the person there said they were still the wrong number and they directed me to the .ca website and asked me to fill out the "contact us" information so I could get the correct number.

I did so, only to discover that it was the SAME number I had just called (the 8608 number). When I called again I finally reached Thametria who finally told me that they might be able to simply give me my activation code, but after another 45 minutes of tech problems trying to visually confirm the receipt because your company doesn't have a viable e-mail address to send a photo to, I was finally told that you were out of activation codes so I would have to wait two days for a call back.

Three and a half hours of customer service later, I am writing this up to post so that someone can be aware of how badly your system broke down. I would think my problem would be one that should have an easy fix. It did not; and I hope that my taking the time to write this e-mail can provide you with some meaningful feedback as it has at least helped me put this frustrating debacle into some perspective.

Dylan

P.S. Thametria was very understanding and professional. It is the system that failed in my opinion, not her.

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12:22 am EDT

TurboTax advertisement on television

TurboTax is making our schools appear not to be doing their job! Their advert showing a 10 year old boy, obviously having a most difficult time spelling the word "free"! This commercial obviously tries so hard to make our teachers and schools appear that they're not doing their jobs! When a boy of that age can't spell the word " free", our country has a major problem! TurboTax should be ashamed of themselves!

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Eloise Christiansen
, US
Feb 19, 2020 2:21 pm EST

KUDOS TO THE COMMENT ABOVE! TURBO TAX SHOULD BE ASHAMED OF THEMSELVES! A LARGE COMPANY LIKE YOURS AND YOU USE DISGUSTING COMMERCIALS--STATING FREE-FREE-FREE! ON AND ON! SOME KID AT A SPELLING BEE AND A COURT REPORTER--OR WHATEVER--REPEATING FREE-FREE-FREE-FREE--CONTINUALLY! SAD AND DISGUTING!

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10:06 pm EDT

TurboTax fees

I am extremely disappointed and frustrated. I already had to pay for the deluxe version and then I was charged additional fees that I don't recall agreeing to. when I called to speak with someone she informed me that I "agreed" to these extra charges to tAke my state refund out of my federal? that it was already done and submitted and there's nothing that can be done. I don't understand why nothing could have been done especially because the way the site is ! It is very deceptive and unclear... why would I have agreed to this if there would have been an extra fee of $40? I could have easily paid for state through credit or debit card. Very annoyed and will NOT use TurboTax again and will not tell any of my friends and family to use it.

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10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TurboTax turbotax online service

I filed my federal and state return using TurboTax online service on February, 2019. I returned to amend my taxes a month later and without making any changes, the software now shows that I have additional $24 worth of refund.

Their tax experts claim, it is the correct calculation and that the previous calculation was incorrect. They have applied 2 different rules on the same data at 2 different points in time.

Due to TurboTax's miscalculation, I missed on an additional $24 worth of refund and that is after paying them $75 where they guarantee 100% correct calculation.

They are unapologetic and refuse to compensate. This practice amounts to forgery.

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Update by DefraudedUser
Mar 18, 2019 10:57 pm EDT

Here is the entire transcript.

"While amending, added INT and DIV forms, and now I see $24 more of fed refund. This is a bug in TurboTax software. Will TurboTax compensate for this?

I tried and retried and even consulted TurboTax online expert while trying to amend. The previous calculation was wrong and hence I received $24 less. Even without making any change to the amendment it shows $24 more than the previous calculation for federal refund. I paid $74.98 for federal and state and I lost $24."

11 comments
But you said you added forms...
SweetieJean 5 hours ago

Yes I did. But those forms are additional income and I should be
owing IRS few dollars (grey color). But the online software does recalculation and now it shows that I have due federal refund of $10 (green color). And as I mentioned, if I remove any amendment, it moves State to $0 but the federal stays at positive $24. If the previous calculation was correct, it would go
to $0 as well.
5 hours ago
DefraudedUser

And the online Tax expert clarified that the latest calculation is
correct and it rarely happens but it does and I did lose $24. I
have been using TurboTax for 3 years and I don't know if the bug has affected me in the past or will affect me in the future,
especially when each year I am paying $75 dollars.
DefraudedUser
5 hours ago

And also, there is a refund of $7 listed under State. So all in all I
lost $24 + $7 = $31
DefraudedUser
3 hours ago

Now when I redo it, $24 is still there but CA is gone to $0.
DefraudedUser
2 hours ago

I compared the original and the amended and it turns TurboTax
screwed up at line Part III 7c - "2017 standard deduction based on 2017 filing stat, exemptns, and deductns". The original has a value of $12600 and the amended has a value of $12700. Why did it change within a month? $12600 is from 2016 range for
married filling jointly. $12700 is from 2017 onwards.
DefraudedUser
2 hours ago

Your post is confusing, but any change in income (up or down)
can also affect deductions and credits. EIC, for example, is paid on a bell curve...it goes up as your income does, and then starts
to come down.
SweetieJean an hour ago

As I mentioned, without making any changes and simply
clicking continue button changes the federal refund value to
$24. I have screen shared with 2 different tax experts and they
don't know why.
DefraudedUser
an hour ago

There is nothing to compensate for. You're now getting a
larger refund.
TurboTaxAnita an hour ago

That is incredibly unprofessional and pretty lame. So you use
same algorithm on the same data set at 2 different points in time and you come up with 2 different values? And you charge me $75 guaranteeing that the calculations are correct? That
amounts to forgery. I will submit this chat to consumer affairs.
DefraudedUser
9 minutes ago

I have 2 different PDFs generated generated with the same
data set with different rules applied. Once you applied a
standard deduction of 12600 and at the other 12700.
DefraudedUser
7 minutes ago

Update by DefraudedUser
Mar 18, 2019 10:55 pm EDT

Here is the link to entire exchange.

https://ttlc.intuit.com/questions/4691068-while-amending-added-int-and-div-forms-and-now-i-see-24-more-of-fed-refund-this-is-a-bug-in-turbotax-software-will-turbotax-compensate-for-this

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xyz357
, US
Apr 05, 2019 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Turbo Tax/Intuit "Helpline"... (the entire service*!) is a fraud! I paid Up-Front (NO Choice!) to file my self-employed taxes and while I did receive the little Visa 'Debit' card over a Month ago, NOTHING has ever been loaded to it, and I haven't seen ANYTHING about my 2017* tax return..! Sure, you can call the "helpline", but getting a Human Being is rare, at best, getting someone you can Understand* is even More Rare. I have called at least 7 times in the past 3 weeks trying to find out Anything about where my returns Might be but I receive Differing or No answers each time.

The entire experience has been a nightmare, so far... with No End In Sight...!

Get a quote from a REAL Tax service ... This* is another on-line Scam, as far as I* can tell!

ZH

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9:12 pm EDT

TurboTax deluxe

As a customer for 15 years I'm careful to purchase the correct version for me - TurboTax Deluxe with 1 free State that E-files for $19.99.
After completing the State return, the software required $24.99 to E-file.

The box says prices are subject to change without notice. So, TurboTax, know that unhappy customers may move their business to another company without notice.

Intuit, don't expect my business next year.

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6:13 pm EDT

TurboTax turbotax free

The tv commercials this year say "free, free, free". They should say "fee, fee, fee".

I filed for free for the last seven years. This year I needed to itemize deductions on the fed form, so the website said it would be $39.95. It also said, "Don't get out your credit card. They'll take the charge out of my refund. I figured it was a fair amount and continued filling out both the fed and state forms.

When I go to the page to see the charge, it's $119.85! The invoice showed $39.95 for fed, $39.95 for state and $39.95 fee to take sevice charges out of the refund. I went back and paid $79.90 with my credit card and won't be back next year.

There wasn't any other mention of fees except $39.95. So where did the $119.85 come from?

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10:24 am EST

TurboTax ad campaign

What is with TurboTax and their Free Free Free ads?! They say that TurboTax is free, but it's really just the filing fees that are free. And that's not even accurate! The filing fees are built into the cost of the product whether you're using the download version or the online version . I've used TurboTax for over 25 years and quite frankly I find the ad campaign, Free Free Free, to be bold both misleading and completely puerile. Get back to quality ads that focus on the tremendous benefits of TurboTax, please!

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TurboTax Customer Reviews Overview

TurboTax is a popular tax preparation software that has received overwhelmingly positive reviews from users. The software is known for its user-friendly interface, comprehensive tax guidance, and accuracy. Many users appreciate the step-by-step guidance provided by TurboTax, which makes the tax preparation process less daunting. The software also offers a range of features, including the ability to import data from previous tax returns, automatic calculations, and error checking. Additionally, TurboTax offers excellent customer support, with many users praising the company's knowledgeable and helpful representatives. Overall, TurboTax is a highly recommended tax preparation software that offers a range of features and excellent customer support.

TurboTax In-depth Review

User-Friendliness:

Website Navigation: TurboTax's website is easy to navigate, with a clear and intuitive layout. Users can easily find the information they need and navigate through different sections without any confusion.

Account Creation Process: Creating an account on TurboTax is a simple and straightforward process. Users can quickly sign up and start using the platform to prepare their taxes.

Ease of Inputting Information: TurboTax makes it easy for users to input their tax information. The platform provides clear instructions and guides users through each step, ensuring that they don't miss any important details.

Clarity of Instructions: TurboTax provides clear and concise instructions throughout the tax preparation process. The instructions are easy to understand, even for users who are not familiar with tax terminology.

Features and Tools:

Tax Preparation Options: TurboTax offers a variety of tax preparation options to cater to different user needs. Whether you have a simple tax return or a more complex one, TurboTax has the tools and features to handle it.

Importing Data from Previous Years: TurboTax allows users to easily import their tax data from previous years, saving them time and effort. This feature ensures that users have access to their historical tax information without having to manually enter it again.

Error Checking and Audit Support: TurboTax's error checking feature helps users identify any potential errors or discrepancies in their tax return. Additionally, TurboTax provides audit support, giving users peace of mind in case they are audited by the IRS.

Access to Tax Experts: TurboTax provides users with access to tax experts who can answer their questions and provide guidance throughout the tax preparation process. This feature is particularly useful for users who have complex tax situations or need personalized assistance.

Pricing and Plans:

Free Version vs. Paid Versions: TurboTax offers a free version for users with simple tax returns. They also have paid versions with additional features and support for more complex tax situations. Users can choose the plan that best suits their needs and budget.

Cost of Additional Services: TurboTax offers additional services, such as live CPA review and expert advice, at an additional cost. The pricing for these services is transparent and users can decide whether they want to opt for them based on their individual requirements.

Value for Money: TurboTax provides excellent value for money, with its comprehensive features, user-friendly interface, and access to tax experts. Users can be confident that they are getting a reliable and efficient tax preparation solution at a reasonable price.

Customer Support:

Availability and Responsiveness: TurboTax's customer support is available throughout the tax season and is highly responsive. Users can expect timely assistance and support whenever they need it.

Channels of Communication (Phone, Chat, Email): TurboTax offers multiple channels of communication, including phone, chat, and email support. Users can choose the method that is most convenient for them to get in touch with the support team.

Knowledge and Expertise of Support Staff: TurboTax's support staff is knowledgeable and experienced in tax matters. They are able to provide accurate and helpful guidance to users, ensuring that their tax-related queries are resolved effectively.

Security and Privacy:

Data Encryption and Protection Measures: TurboTax employs robust data encryption and protection measures to ensure the security of users' personal and financial information. Users can trust that their data is safe and secure on the platform.

Privacy Policy and Data Sharing Practices: TurboTax has a transparent privacy policy that outlines how user data is collected, used, and shared. The platform respects user privacy and only shares data as necessary for tax preparation purposes.

Accuracy and Reliability:

Calculation Accuracy: TurboTax is known for its high calculation accuracy. The platform uses advanced algorithms and regularly updates its software to ensure that users' tax calculations are precise and error-free.

Up-to-Date Tax Laws and Regulations: TurboTax stays up-to-date with the latest tax laws and regulations, ensuring that users' tax returns are compliant with current requirements. Users can trust that TurboTax will accurately reflect any changes in tax laws that may affect their returns.

Reputation for Reliability: TurboTax has built a strong reputation for reliability over the years. Users can rely on the platform to provide accurate tax preparation tools and support, backed by a trusted brand in the industry.

Mobile Experience:

Mobile App Functionality: TurboTax's mobile app offers full functionality, allowing users to prepare and file their taxes on the go. The app is user-friendly and provides a seamless experience across different devices.

Compatibility with Different Devices: TurboTax's mobile app is compatible with a wide range of devices, including smartphones and tablets. Users can access their tax information and complete their returns from any device with ease.

User-Friendly Interface: TurboTax's mobile app has a user-friendly interface that is easy to navigate and use. Users can quickly find the features they need and complete their tax returns efficiently.

Additional Resources:

Educational Materials and Guides: TurboTax provides educational materials and guides to help users understand tax concepts and maximize their deductions. These resources are valuable for users who want to enhance their tax knowledge.

Tax Calculators and Estimators: TurboTax offers tax calculators and estimators to help users estimate their tax liability and plan their finances accordingly. These tools provide users with valuable insights into their tax situation.

Community Forums and Q&A Sections: TurboTax's community forums and Q&A sections allow users to interact with each other and seek advice from tax experts. Users can find answers to common tax-related questions and engage in discussions with fellow taxpayers.

Customer Reviews and Ratings:

Overall Customer Satisfaction: TurboTax has a high level of customer satisfaction, with many users praising its user-friendly interface, accuracy, and helpful customer support.

Positive and Negative Feedback: Users have provided positive feedback about TurboTax's ease of use, comprehensive features, and reliable calculations. Some users have expressed concerns about the cost of additional services.

Consistency of Positive Experiences: TurboTax consistently delivers positive experiences to its users, with many customers returning year after year to use the platform for their tax preparation needs.

Integration with Other Platforms:

Compatibility with Accounting Software: TurboTax seamlessly integrates with popular accounting software, allowing users to import their financial data directly into the tax preparation process. This integration saves users time and reduces the risk of errors.

Integration with Financial Institutions: TurboTax can securely connect with users' financial institutions to import their income and expense data. This integration streamlines the tax preparation process and ensures that users have all the necessary information for accurate tax filing.

Ease of Importing and Exporting Data: TurboTax makes it easy for users to import and export their tax data. Users can import data from various sources and export their completed tax returns in the required format for filing.

Refund and Payment Options:

Direct Deposit: TurboTax offers the option for users to receive their tax refunds through direct deposit, which is a convenient and secure method.

Payment Methods Accepted: TurboTax accepts various payment methods, including credit cards and debit cards, making it easy for users to pay for their tax preparation services.

Refund Processing Time: TurboTax processes tax refunds promptly, ensuring that users receive their refunds in a timely manner. The exact processing time may vary depending on the IRS and other factors.

Industry Reputation:

Comparison with Competitors: TurboTax is widely regarded as one of the leading tax preparation software providers. It offers a comprehensive set of features and tools that rival its competitors.

Awards and Recognitions: TurboTax has received numerous awards and recognitions for its excellence in the tax preparation industry. These accolades further validate its reputation as a trusted and reliable platform.

Trustworthiness and Credibility in the Industry: TurboTax has established itself as a trustworthy and credible brand in the tax preparation industry. Users can rely on TurboTax to provide accurate and reliable tax preparation solutions.

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