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1.3 80 Reviews

KamaGames Complaints Summary

6 Resolved
74 Unresolved
Our verdict: If considering services from KamaGames with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KamaGames reviews & complaints 80

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Newest KamaGames reviews & complaints

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M
5:24 pm EDT
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KamaGames Pokerist

My account of 56+ billion chips has been suspended/terminated with no explanation of why. I've paid money in this app and played many many times and as soon as I get 56+ billion in chips my account says it has been suspended as I logged in to play. Really love playing Pokerist poker and I really am disappointed if I can't get to play again. Please help me with this issue if anyone can. Thank you

Desired outcome: Unlock my account again

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A
Antipokerist
, US
Apr 18, 2022 5:07 am EDT

Don't beg them to take your money, sue them for it

ComplaintsBoard
K
4:58 pm EDT

KamaGames Fraud

Please contact me at [protected]

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6:39 am EDT
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KamaGames Roulette

They sent a message saying my account was suspended for violating rules. I bought fake chips and never violated any rules. They violated me by quickly having me lose all the chips I bought. Then accepted another payment for fake chips of $21.99 after suspending my account

Desired outcome: Want every dime I spent on their game back. If you steal my money after suspending my account for no reason

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7:24 pm EST

KamaGames Pokerist

I had this account with the name Diablo, i was playing bully on lower tables there was a friend who followed me twice on different tables and i didn't raise him while playing and yes i did fold once or twice when i had no winning cards but started raising with a bluff, eventually the support team suspended my account and said that i was helping this friend, i did not and i complained but they said otherwise, this was my second account that got closed for the same stupid reason in less than 4 months, that's why am asking you too check again because am sure 100% that i didn't violated the kamagames rules of fair playing, now the funny thing is that when i opened a new account a week ago, i found out that the guy whom support team accused me for helping is playing and he told me that they even didn't talk too him, my id is [protected]

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2:39 pm EST
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KamaGames Banned account

I recently bought a new phone and made a new guest account. I started playing from there because the battery lasted longer and I stopped playing from my other phone and account. Not knowing that I would violate the terms of use, I started sending money from my new account to my old one and got banned. I am asking if there is a way to fix this mistake and unban my account, or at least let me transfer the money on my old account and continue playing from there. I assure you that this mistake will not be repeated. I will attach a screenshot from the new account I am referring to and the situation that it's in. Thank you in advance.

Desired outcome: Unban or money transfer

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5:31 pm EDT
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KamaGames Account suspended/ unfair

I have opened this account and played fairly yet Pokerist decided that I was violating rules. I did not violate any rules and got blocked and suspended. I have 44billion sitting and I didn't do anything wrong to get suspended. I want to get my account reinstated as they are not even responding to my emails or messages. I spent well over 10 thousand dollars for them to poorly treat me.

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J
9:00 am EDT

KamaGames Kama scam

I have been banned and I did nothing wrong and they won't explain why. I emailed them before and asked if they operate on adobe. They responded yes they do. I then emailed them back and said that adobe is going away and that the game would not be able to operate after the 1st of january. I started messaging my friends on game telling them this and I got banned. This is a [censored] app after only your money. Do not download this game! It will not be operating after january. Do not waste your time

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B
2:39 am EDT

KamaGames Game glitched on a big hand/payout

I was playing Set Poker and betting 5 million a spot and got a Straight Flush (A K Q) and dealer had Trip As so I had 4 of a kind on my Lucky 6 hand. I took a screenshot because I was excited to see that hand again because I gotten it once before but didn't know previously you could take a screenshot of the game and the game all of a sudden glitched and restarted. Not only did my winnings from my hand disappear - my 300, 000, 000-ish in chips disappeared.

I contacted Customer Support, provided details of the issue and the screenshot. They told me "a screenshot proves nothing" and "they don't see that hand in their system" anywhere recently. After foolishly spending $500+ on their app they wouldn't assist with anything.

DO NOT USE THIS APP! They will steal from you and not help you with their faulty product and accuse you of lying.

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9:06 pm EDT
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KamaGames Pokerist

My account has been suspended without warning or explanation. I had over 5 billion in chips taken and suspended. Could someone please look into this matter and reinstate my account thank you . I have enjoyed playing pokerist for quite some time and were warned that this would happen but didn't believe it until now. At least provide some sort of explanation as to why as I don't know what I've done. I have earned those chips fair and square so why should they be taken off me without even a warning or explanation it doesn't seem fair in fact it feels like highway robbery.

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Update by John1959
Aug 20, 2020 8:46 pm EDT

My account has been suspended with little to no explanation I have over 5 billion chips in this account which I won fair and square. Whatever the problem is I'm sure it can be resolved in another way. I think it's a little extreme to just cancel my account. I'm willing to comply with any other sanctions they apply but there isn't any need to just cancel my account. I have enjoyed many hours of trouble free playing and more than willing to continue to do so . Could you please look into this matter it would be very much appreciated, thank you.

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J
12:17 pm EDT

KamaGames Blackjack

Their blackjack app is a scam at best. If I choose to play solo against the dealer, I lose every hand. The game is rigged. Playing at a regular table with a bunch of yahoos who know nothing about the game is even worse because their nonsense throws the table off. If you buy in app chips, lottery tickets or coins, beware because especially with chips, they give you half what you paid for. Total insanity. The game is rigged in dealer's favor, yet game developers deny the charge as they claim the cards are dealt randomly. Total farce.

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MrBig.pl
, US
Dec 11, 2023 2:10 pm EST
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Pokerist blackjack is still cheating players. I just lost 400 millions in 15 minutes, the only time I won was last game to keep me at the table. First 300 millions I played in different bets and tactics and lost 90% if not 100% games. It happened already in the past number of times and I had long break using Pokerist to show my willingnes to leave the game. After some time I tried and it was better but now I SEE nothing has changed. Time to leave this game the treat me as an idiot

S
S
Stolen chips
, US
Jun 30, 2022 8:56 am EDT

They are exactly that. I played blackjack and 98% of the time the 3rd card draw will be a 10 on anywhere from 12 to 16. Nothing in between! Playing slots is bad too. I kept winning 500k bonuses and stopped the slot to see if it posted to my account and nothing was deposited. They are REALLY a scam

ComplaintsBoard
G
1:54 pm EDT

KamaGames unethical behavior of developer

THE GAMES ARE RIGGED... THE RANDOM GENERATOR THEY USE IS NOT TRULY RANDOM... NO MATTER WHAT THEY TELL YOU

They plant employees in the game to steal your chips that you have purchased... If you win big they will take chips and falsely accuse you of passing chips. Basically they are liars and thieves. you can't trust anything they say... How can they legally take something that you have purchased... If you pay for something it is yours to do with as you please and they should be prosecuted for theft

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O
6:02 pm EDT

KamaGames Pokerist

Dears,

My account is suspended and I'm really work hard on it

I'm not receiving any warnings and I don't know about it

Kindly activate the account and i will not transfer any chips to any one

You can check the game I played in short time I'm really like this game and it will not happen again please need your help

Your support is highly appreciated

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12:54 pm EDT

KamaGames Pokerist

Pokerist just put my account in jail for playing with my friends at a table and accused me of transferring chips. They took 32billion. I was wondering if you pursued the complaint against them to ffc. I would love to hear about this issue. Kamagames cannot just get away with so many rigged and crooked ways they've done with so many people. Also i've heard this way of reviewing them 1 star only at google play or appstore so it will put the whole game into crash and our voices would be heard by google or appstore. Everyone who has been robbed bh this game we must come together and put 1 star reviews to their site on google play and appstore.

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6:34 am EDT

KamaGames Pokerist

The customer service people are very rude. Someone hacked my account and when I logged back in everything was gone. I just paid $50 for chips too. Cards are not randomized at all, when this app wants you to lose, you lose. Its like theres a switch. From what I see, if you buy chips you will lose because they keep milking more money out of you. Its so crazy in real life my odds winning the hand are like 95% in multiple scenarios but back to back times if there is a lot of money in the pot I will still lose. I lost woth pocket as to 2-7 off suit for about 1 billion chips. So disappointed in this site for cheating like that because I really love the set up for this site. It was my favorite site until all this stuff started coming really noticeable. Do not buy chips from this site. They will use the hell out of you! I have spent about $500 and I total regret it.

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S
4:36 am EST

KamaGames Unethical Action

I logged in to my account and found I have lost 6B chips. When I contacted them they told me I lost them through a game. I told them to provide me with the log on how this happened. They sent me some useless log which does not proof anything.

This shows when you have chips in your account They can just steal it. Bunch of thieves and very bad service!

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L
7:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

KamaGames fraudulent at how they run the app!

Been playing on/off for the past almost 2yrs and these guys are only getting worse they suspended a few other players i know of and threatened to suspend me for transferring chips to my own 2nd account which I've told them I have. Who are they to tell me how I am able to spend my own cash money in the game?! They claim that their games are fully random generator for cards which is a load of rubbish! Someone really needs to review their app they shouldn't be able to get away with scamming people they way they do. You would totally understand if you were to go see for yourself I guarantee you. Yesterday I was lucky to win 2 hands out of 70mill in chips. And if you make a complaint to the good luck games get worse it's rigged to the extreme. Here in a screenshot this lady & I both had none winning hands but yet she gets payed & I get nothing (maybe because I've complained so many times) but that there is unfair play, in the game you need a 5 card win we both had nothing but yet you can see. Ridiculous
Regards Lella

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11:19 am EDT
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KamaGames pokerist kamagames

This app is making everything for you to lose ur hands no matter what cards u have they set you up for o make you buy more chips from their store .. they ignore your questions and keep taking your money someone needs to look close into that app it's rigged it's a big scam .. if you buy chips from them you will never grow ur account.. they will set you up cause they know you will go back to store ! Don't trust those thieves!

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Lella23
, AU
Oct 16, 2019 3:25 am EDT
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And take notice once you make an inner app complaint that's it for you you will have nothing but 98% of loses and all they will have their computer generated messages say is that they are sorry that we have had a run of bad luck in the game and their cards are generated randomly blah blah. Biggest scammers within the poker app world!

ComplaintsBoard
M
1:17 am EST

KamaGames pokerist - unethical behaviour

This company are thieves, they have just suspended my account for no reason. When asked they have me a generic reply and said we cannot give information on how we conduct our investigation. The support team just uses bots to reply to you and do not give any information. They did not provide any assistance or support regarding my issue. They are scammers!

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M
12:33 pm EST

KamaGames they took 1.2 b of my chips when I transfer it from one of my account to other.

These people are thief and rude and a lot more, I transfer 1.2 Billion chips from one of my account to my other account and they seized all of it because of what the claim to be illegal transfer. We all know why they this unfair rule, so people buy more chips, love to see they go out of business for such a fraudulent and un-ethical business. When I contacted their support, they were very rude and un-responsive while cheating me out of about equivalent of $350. If they allow people to have up to four account, then they must make sure the money transfer between account is also allowed and people or at least people don't lose their chips if they attempt to make transfer.

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P
6:27 am EDT

KamaGames banned account for no reason

Pokerist/kamagames should be banned from store or should be shut down. This app did nothing but steal, cheat and scam their players. I hope legal authorities check this app and take action. This dogs has gone too far from setting up their players to lose, taking their players chips to banning players account for no reason and accusing players for breaking or breaching rules which is all a lie.. i can prove it. I have friends who can prove it too. This kind of cheats should be cut off before it took some lives because to be honest its frustrating to see your account being banned after spending thousands of money when all you want is to enjoy the game but then all of sudden you can't play anymore! I hope you'l see to it and take a positive action. Thank you!

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Contact KamaGames customer service

Phone number

+353 16 879 390

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kamagames.com

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