The complaint has been investigated and
resolved to the customer's satisfactionResolved k4trailersales.com — Poor and rude service
resolved to the customer's satisfaction
I was in the market for a Trailer, and few weeks ago at "Diamond C Trailers" suggestion I visited K-Four Trailer Sales in Salina, Kansas. I looked at a 5' X 8' Diamond C Trailer For $1100.00 plus tax. Dwight Pearson visited with me about the trailer. While I was there I looked at the various parts and accessories they have in the showroom. I came back about a week later to look at the trailer again and to inquire about some "Optronics LED Trailer Lights". Dwight Pearson called the vendor to check prices and inquire if the lights were in stock. I Placed a order for a light and was told it would be in the following week Tuesday or Wednesday. So, I came in just before noon on Thursday to pick up the light. There were no customers in the store, but I still had to wait about 10 to 15 minutes while the counter person answered the phone, faxed some papers, and looked for my order. I was in no hurry, so during this time I just looked around the showroom. After I had been there about 15 minutes, Dwight came into the showroom from the back and ask me if I had been helped. I "politely" reminded him about the light He ordered for me 10 days ago . At this time he became very belligerent, started swearing, and told me to get-out! I was shocked and surprised, I couldn't believe a Owner/Operator of a business would go off like this with no reason? Needless to say I left. I had the impression there was something wrong with this person. The other employees of the store were even backing away and actually cowering down. I doubt they will be in business very long acting the way he did!
I will avoid this establishment like the plague.
I doubt I will ever buy a Diamond C Trailer as this is the only local place to have warranty repairs done.
The Business card he gave me has PJ Trailers, Diamond C Trailers & Haulmark on it.