JustFly
reviews and complaints

I had the worst experience in my years traveling with your scheduled flight to London. I am going to express my experience on this flight to the airlines. My journey started in Tulsa, and this is where the whole lousy experience started.
A bald afro- American associate was very disrespectful; he asks me to step aside because I was searching the correct flight on my phone. He allowed another level lower than mine to go past me. I did not get my money worth. There were two attendants checking people in; I expected that he transferred me to the standing lady by him.
I expressed that his dealing with me was not right and he brushed it off and said "Bye !" I was shocked. The lady next to him also watched in amazement.
On my return flight, I asked about air freight; I was told that I would miss my trip, will be stranded in London. I had no option but to pay almost 400 dollars to bring two bags to the USA. I am demanding my money back, please.

I had paid the amount below for the travel tickets, i had multiple reason that unable me to travel, i called the agency and asked them for a refund, they told me they couldn't. I asked them to cancel and get credit. They told me i have to pay $350 in order to cancel and that i have to use my credit before nov 12 2018. I told them i cannot due to work and personal problems, they said that they can re-route and i can travel anywhere i want as far as i have same passengers by nov 12th. I paid more money and cancelled my tickets and since i had been trying to book and they always coming with an excuse why they can't and make me wait for 1 hr or so to tell me i same thing over and over and later when i am ready to book they either drop call, tell me the can't find my booking number when that's the first thing i have to give when i call.I called last week and all the sudden a man told me they will charge me a fee of $50 each and they will deduct from my credit. I told him that was ok and all the sudden he couldn't find my booking number and do reservation. I told him i had to go after 1hr on the phone. He volunteers and told me he will call airline, find my booking and fix everything and will email me the resolution, he never did. I called again and the same issue.
My last attempt was last week, thursday since i needed to ask work for time off. When i called one lady told me again same speech and i asked to speak to a supervisor, sadly i was yelled, insulted, mistreated and hang up by a supervisor. I told her that she was disrespectful and i was on the phone 45 min and had to work and needed this resolve to find me a flight so i won't lose my credit or extend deadline, she said that if i wanted to use my credit i had to pay $150 per passenger again with my credit car and she replied to herself stating since you are not doing that them i am done with the conversation and hanged up on me. I was in shock and scare to call and being mistreated again, gave me no choice to use my credit since she never granted my request and today supposedly is the deadline. This is fraud. I did everything by the book, when i tried to book my flight it always seemed that they new and make it not possible to book my flight told me they will call airline, put me on hold and never return, i tried to book online they said i could, the last straw was the supervisor wanting money she said i had to pay $150 per passenger if i want to use my credit and i needed to provide her with my credit card. I told her it is illegal then she said well when you are ready to pay you call and now you are not so i am done.
Justfly booking number: [protected]

I needed to change a flight which I booked for my father's funeral and was told by your customer service staff to pay the cancellation fee and then you can re book. I did just that and when I called back to re book, I was told again to pay a rebooking fee. I was not informed of the re booking fee at all. Not only that, they were charging me $450 for each per person ( 3 flights) and they refuse to acknowledge that I was mis informed. Staff are very rude and answers questions base on like a written note and not really paying attention to the situation. Because of the misinformation, I'm requesting a refund of all the fees I have paid.

Was granted a refund, my ticket purchase was over 1225, they quoted refunding me roughly 900, then sent me an invoice refunding me roughly 700, speaking with a human for this company is a joke, and I had to call the airline to get a legitimate number
I had a stroke, so my issue was certainly unavoidable. I will have to get well to take action but I will try, will never use again

9/15/18

My name is Edith Rivas and I booked a flight to San Salvador, and a minute after I processed my payment for my tickets, I got a call from the people I was booking the tickets for, saying that they had given me the wrong dates. So I called immediately after to cancel the flight and they charged me 75 dollars per passenger to cancel. I am extremely disappointed for the fake advertising because it said FREE 24 HOUR CANCELLATION. Not even 5 minutes have gone by before I decided to cancel and I can not believe they charged that much. Never booking with this agency again.

I bought a ticket for international travel from USA . As per US laws you can cancel the ticket with in 24 hours but Just fly still charges you money for cancellation of ticket and in my case the reason I would like to cancel the ticket is because i booked an international flight but I didn't receive any email confirmation or message regarding my reservation till next day and was waiting till next day . No contact from Just Fly . I contacted air india after waiting for 13 hrs and they mentioned that they couldn't find my flight reservations on my name . But When I called Justfly back they still took the cancellation fee even when the reservation is not booked .

i talk to with just fly almost 12 hr withbdifrent amoploys thay put me on hold and hangup on me they already charged my card them why they dont pay or confirmed my ticket with air lines after that they reeused me ticket then is same problem itirnary was perfect and in ticket my joining flight from abudhabi is same day of departure from lax how i am gonna cath 2 flight same day they massedup no prefect resopce long hold just fly its just sucks i will never ever booked with just fly they i am tired mantely and phicicaly from them and they declined for refund and set up anothere flight too after all that all there mistakes because of them i am no able to attenes my family functaion and i had to pay my hotel and taxi and i west my flight ticket money i will see you in court i am gonna send them a legal notice for mental hurracement

RE: [protected]

on 9-26-18 I contacted your company to inquire about obtaining a refund for a ticket I purchased to fly from Sacramento to Houston Texas where I was supposed to have a court date on the 28th of September, on the 26th of September I received an email from opposing counsel informing me that our court date had been changed to December 10th, 2018, I informed the agent with Justfly (Anthony) and he checked with his supervisor and was told they would be able to provide me with a refund for that reason, but I would have to pay a $75. cancellation fee, I provided them with authorization to charge my card under the primes I would get my ticket refunded, on the 28th, I noticed on my statement that I was in fact charged the $75.00 but didn't get my refund, I called the airline back and was told by Ace the supervisor that I wouldn't for sure be getting my refund that I would have to submit documents and they would request it from the airline, I explained to Ace that I was already promised the refund, that his agent told me that he already processed the refund, even put me on hold to do it, and also told him why would I authorize them to charge me an additional $75. if I wasn't going to get a refund for the ticket?, he told me he couldn't refund my $75. or the ticket. said he listened to the recording and wasn't promised a refund, I am requesting that you please listen to both recording, the one on the 26th with Anthony where he did in fact promise the refund which is why I authorized the $75.00 and the recording with your supervisor who blatantly lied to me about what he heard on the recording, I expect your company to live up to your promise of refunding me my full ticket. please respond ASAP

I booked a flight with JustFly.com. A week before my travel date, I had to change my flight. They charged me $100 to do so. I asked if I needed to do anything else before booking my flight. They said, no, all I have to do is rebook my flight. When I went online to rebook my flight, there was an additional charge of $211.00. The same flight on their website for a new customer was $211 less than for me (an existing customer) to use my travel credit. The agents (I called three of them) did not mention anything about a rebooking fee.
I made a complaint to Better Business Bureau. They have refunded the $100 cancellation fee, but refuse to refund my ticket.
I have traveled our friendly skies, racking up over 300, 000 air miles with three different airlines. Never have I had to deal with hidden fees, and such poor customer service in my life. I will NEVER book anything on their website ever again.

I booked my multi city trip through JustFly on 9/21/2017 with ticket# [protected]. When I contacted JustFly to check if I can cancel my ticket, they informed that I will lose all my money and trip if I cancel the trip. So, I decided to buy hefty insurance to ensure I can get some refund back. When I actually went to cancel my ticket, they informed me that my ticket was valid for one year and I have to just pay a cancellation fees. Two customer service representative gave me incorrect information. I was surprised but happy to know that I can use my itinerary. With my previous experience, I called again to ensure my ticket validity and route preferences. They confirmed that I have to just book my ticket before 9/21/2018 and future travel date doesn't matter. Later, when I actually went to book my ticket around 9/20/2018, a new representative informed me that I was given incorrect information and my ticket should have been used by 9/21/2018. When I discussed the issue, she hung up on me. So, now I have lost my money and trip both.

On 5/22/18 I purchased a ticket via Just Fly E-ticket #139-[protected] Booking # [protected] from Sacramento(SMF) to Los Angeles (LAX) then to Mexico City (MEX) for September 18, 2018. Within 36-48 hours I realized it was a duplication of the other ticket I bought through Vayama E-ticket # 139-[protected] Booking # VUS-5684207 also for Sept 18, 2018 with the same departure times. I immediately sent email after email to Justfly.com and attempted two phone calls as well with no response from anyone. I then turned it over to my bank Umpqua Bank, Broadway, Placerville, CA [protected] contact Amanda she attempted to get a response but received no response. Someone suggested I contact Aero Mexico direct so that is what I am doing. I cannot use both tickets at the same time on the same day and would very much like a refund for the ticket purchased thru Just Fly E-ticket #139-[protected]. Please email me at [protected]@comcast.net or I can be reached at [protected] my name is Tamara Janies 5840 Pony Express Trail, Sp#15 Pollock Pines, CA 95726 Thank you

I booked a ticket to Addis ababa, Ethiopia.
They overcharge me compare to flightschannel.com
I called the company Justfly.com customer service and they put me on hold.
They told me that there was anything they could do. So they are allow to overcharge.
I don't recommend anybody to buy tickets from them. According to the policy they have thy wouldn't be able to do anything.

am in need of urgent help. I purchased my ticket through a travel agency named Just fly in March 2018 to go to Sydney, Australia in dec 22nd for myself and my family.

. I am traveling with my family so we are 4 passengers and the itinerary is 12/22 returning 1/6 departing FLL-SYD. The original itinerary had me departing FLL-LAX on Dec 22nd at 7:05 am in Alaskan airlines flight 1316. Alaskan changed their schedule and moved me to a 10am flight. Then it changed the flight from 10 to 11 causing a misconnection. The only option now is a 7:00 flight 1321 through Alaskan but they are refusing to put me on that flight. I said I would accept to change my departure date to the day before or the day after but to no avail. 

 I booked this trip in March because our entire family is meeting for holidays Sydney. I understand that airlines can make changes to flight schedule but I also understand that the airline has to provide us with other options when it is an airline initiated change. Please help me because the travel agency justfly is simply saying that there are no options and that's just not possible. I am reaching out to you because I am getting into no resolution with them. Please dont reply back saying I need to contact justfly.com.  THEY HAVE SAID THAT THEY CANT HELP. 

Misleading product

BACKGROUND
• Purchased Premium Economy Melbourne - Copenhagen return travel for family April 25 2018. JustFly booking: [protected]; [protected]; [protected].
• [protected]; [protected] to travel together from Singapore = Copenhagen = Melbourne to share the care of an 11-month old baby (in Premium Economy).
• Correct information and seat details recorded and displayed on the Justfly.com website
• All fares were purchase on the same fare basis

ISSUE
• Confirmed flight details with Singapore Airlines, three days before flying and discovered [protected] is Economy class ticket Melbourne=Copenhagen, in a different cabin and seating to the rest of the family.

INTERATION WITH JUSTFLY
DAY 1 (5th Sept)
• Called Justfly on the 5th Sept.
• Was on the phone for 3 hours and was not provided with any useful information or assistance.
• The standard line was " I'll put you on hold for 3-5 minutes while I check the reservation".
• 3-5 to minutes was 20-50 minutes and twice the agent didn't return to the call.
• Eventually, we were asked to call back between 8am and 5pm EST and a supervisor would help resolve the issue.
• Notes indicating this would be recorded with our reservation.

DAY 2 (6th Sept)
• Call back the next day at 8:10 EST and received exactly the same treatment
• Had to repeat all our information to agents who put us on hold "for 3-5 minutes while I check the reservation" - even though we explain we were asked to be connected to a supervisor.
• At one stage we had two phone lines going because we had been on hold for 1h 23 min!
• After 2 hours we were eventually connected to a supervisor but were cutoff.
• After having to go through the same process with an agent we were connected with a supervisor who put us on hold for 3-5 minutes while she checked the reservation".
• After being on hold for over 2 hours, she could not provide any information. Just saying that she was on hold with the airline'
• The "resolution to the problem" was that nothing could be done
• The supervisor then hung up when question about this matter.

COMPLAINTS
• Justfly provided misleading and untrue information and representation on their website.
• The Itinerary provided by JustFly documents Premium Economy Flights on Singapore Airlines flight 248, Scandinavian Airlines Flight 8000; Scandinavian Airlines Flight 8001 and Singapore Airlines Flight 207. This is what we paid for, however, this is not was being provide by the airlines involved.
• Justfly customer service failed to provide timely and efficient response to our request to resolve the discrepancy between the product we paid for and the product that was delivered, wasting over 8h of our time while their staff were incapable of providing and or accessing any information.
• Justfly did not deliver the product purchase.
• This is not an acceptable way to deal with customers. It appears that the agents and supervisors are not empowered to make independent decisions or that the company does not have an effective working relationship with airlines that it deals with.
• Justfly did not treat the three bookings equitably.
• We have been provided with misleading information about the product that we purchase.
• Justfly ruined our travel experience and denied us the opportunity to travel with our family
• This is the most dysfunctional provision of service we have ever experienced.

On July 8th 2018, my father in-law turned 80 years old. We decided to give him and my mother in-law a round trip to Maryland to see his siblings, just like a mini reunion. They wanted to go a week early and come back a week later. There were about 9 of us flying and we were paying for everything. My co worker recommend justfly because they always have good deal. I was shopping around for flight and I found a good deal. I got so excited that I booked the flight an paid for everything when I noticed I booked the wrong date. I called back right away, not even 5 minutes had passed. I got to talk to one of the agents and I told her what had happened, that I made a mistake and would like to cancel and rebook it. The more I talked to her on the phone the more frustrated I became. I called again and the agent was much nicer and apologetic. I told her what had happened and she said she felt bad I told her I need your help or may I speak one of your supervisor and she turned me over to a supervisor named Iris. Her name was Iris. After explaining what had happened, she stated that she could not help me because that was their policy, even if the reservation was just made (which I find hard to believe). What also upset me is that she kept calling me by my first name (in my view, very unprofessional). I have worked in customer service for many years but this person Iris is useless in the way she handled it. I felt worse she supposed to say Ms. so-and-so; I'm sorry, this is justfly's policy; instead she pissed me off more by calling me by my real name; it feels like she talking to children. Iris the supervisor's customer service has much to be desired. If she worked here in the United States she would have more empathy to her customers. Please be very careful when you book through justfly because if you make a mistake, they will not look for ways to help you, and don't waste your time to call them.

Dear . I'm writing today to complain of the poor service I received from just fly ..my name is Amir Wilson riad Rezk.. I booked 2 ticket for me and my brother sun 14 Oct 2018 to sun 28 2018.. from Los Angeles to Alexandria Egypt. My reference number 114-952_131 .under Amir w Raid Rezk..and 2 ticket 113_434_301 under my brother ASHRAF w riad .. I found just fly did my name wrong from Amir w riad Rezk to Amir w Raid Rezk.. contact with them to fixed next day after resivation. Didn't tray to fix it . Contact them again told me Turkish airlion ask to buy new ticket and cancell ur old ticket for corrected name . From Amir w Raid Rezk to Amir riad Rezk.. with refund money for ur old ticket.. and I did that. I got new ticket under Amir Wilson riad Rezk. And they said we will cancell ur old ticket becuz name corrected .. I found agent after couples days he cancelled my brother ticket 113_434_301 under ASHRAF w riad.. and leave 2 ticket under my name .. old ticket 114_952_131 .under Amir w Raid Rezk. Which that one should be cancelled becuz have riad should be riad . Last name . And a new ticket under my name too Amir Wilson riad Rezk after corrected 114_977_571. They cancelled my brother ticket which shouldn't do that .. and leave 2 ticket under my name 1 of them should the one to get cancelled.. we contact about that issue more than 25 time ph calls different mangers . Lorren . Todd. Daniel . And many more .. give wrong information and fake . Not true . I complain to Turkish airlines .. They told me u have 2 ticket under Amir w riad Rezk ready to go and ur brother ASHRAF w riad got cancelled .. I got sick from that issue from just fly I paid for 3 tickets for me and my brother .. I explain it to then more than 65 times about that mistakes they make it but they instead to complete that mistakes .. I got insulted by one of justfly manger . And 2 of the agent and many times hung up on me .. company looks like don't care .. I explain that issue and I don't think will get want fix .. I need to cancell my 3 tickets and refund me my money back .. justfly I'm regret to booked ticket from that site .. it really I got hert attack from that situation.. Thanks for u cooperate with me
Amir w riad Rezk
Ph number .. [protected]
address 11608 valley view ave unit 7 Whittier .ca 90604

I am contacting you to lodge my complain against Just Fly. They don't tell the customer anything about the transit VISA requirements when we book the tickets with them. But other websites do provide that information.

Due to the lack of information and their incompetence I had suffered mentally and financially as well. Just Fly never told me that I would need a transit VISA for my flight to UK(Dated September 24, 2018 ) through Canada.

First they charged my huge cancellation fee, my ticket was $661.72 but they returned only $344. And in emergency I had to book another flight which costed me more than $1500.

It's not at all fair the way this company treat customers. It's a scam.

I do have valid VISA for US(departing country) and UK(arrival company), It's not common to get transit VISA so travel agents must notify customers that they would need a transit VISA.

I cancelled my ticket in June with Justfly.com and was told i was going to get my refund in 4 to 8 weeks, since then i haven't heard from anyone.I call every day, give the agents a call back number and they always hang up after putting me on hold for like 5 mins.I try calling back and no one picks up .I ask to talk to a supervisor and and they are never available.I need my money .Please help.Monica

CLASS ACTION LAW SUIT

I feel robbed. Overall by far the worst experience I have ever had as a consumer. Prolonged hold times (which I am convinced was elongated purposefully) totaling 5 hours in the past 24 hours, simply to attempt to change/cancel/re-book a reservation. Was told contradicting information about cost, which of course resulting in a much higher charge once I was ready to confirm the change, than was initially presented to me. I was hung up on repeatedly, and never once called back (even though they ask for a call back number at the beginning of each call).

I am prepared to file a law suit. I would image others on this list feel the same. Please feel free to contact me ASAP to coordinate our legal options so that we can file to receive full reimbursement and restitution for lost money, time, and the emotional grievance of dealing with this terrible company.

Please contact me at [protected]@yahoo.com, and subject your email: Just Fly Law Suit.

I never make complaints about companies, however after my first time dealing with JustFly I have to say how very dissatisfied I am with the customer service and how extremely difficult it was to change my flight!
I tried on August 8, 9, and 10th, 2018 multiple times to change my flight online. I found flights I wanted (I tried multiple ones) to change my current flight to and the website kept giving me an error message when I tried to put the transaction through. I doubled checked that the credit card was valid, etc. So I finally called the JustFly customer service to try and change it over the phone on August 10, 2018. Firstly, I could barely understand the customer service representative. Secondly, the call took forever and she kept putting me on hold for simple things that she had to do. She tried doing the change over the website, which I had already told her did not work for me (I am not computer illiterate). She told me that in order to change my flight, the charge was going to be over $400 now! I understand the $275 fee- I was fine with that. However, I was literally on the website a few minutes prior and the flight I needed did NOT have that much of a fare difference as seen on the website. I tried to make sure she checked that there were not other cheaper flights, etc. Either she did not understand me or she was trying to con my money. It was EXTREMELY difficult to communicate with this lady and she didn't necessarily give me the flight time that I wanted for my return day. I was so frustrated with that experience, I couldn't even deal with trying to get her to do that for me. I could never understand her name when I asked.