JustFlowers.com
reviews and complaints

On Feb 10 I placed an order # 9666129 to be delivered on Friday to my aunt in Westlock Alberta as my uncle had just passed away. Friday I received a msg that it would be delivered the next day. Monday I received the same msg. Tuesday I received the same message. Wednesday I received a msg saying that due to the remote location I could choose something that you would be able to ship. Really ! There is numerous florists in Westlock. I know I have used them before. I called yesterday and was told you would take $5.00 of my order for the inconvenience . My time and stress you have caused is worth way more than five dollars. How insulting. Especially since it was for a funeral. Well that is now past, Thanks for nothing. Am I angry ... beyond. To be treated with so much indifference and so shabbily ... Oh I was also left a voice mail stating that you had to substitute the flowers for different ones. If that is the case why are they not delivered. Too many different excuses. One lie after another. Poor business ethics.

All I had done last year was look on the Just Flowers Website and I have received chronic e-mails and I wish to be removed. I have requested this for months. I should not have to give a long explanation or a dissertation on my reason according to my lawyer. Thank You!

I have blocked this sender, but their junk mail still gets through. I have unsubscribed but their junk mail still gets through. It is bordering on harassment. I will get 5 such emails from them a day. ENOUGH!

In January 2022 I placed an order to be delivered to my sister for her birthday on 02/07/2022. We has just lost our mother the end of January. This was important to me to give her a pick me up, especially at this difficult time in our family. I had just lost my husband (her brother) in October to Covid. I selected the top of the line for my order called “champagne toast”. With white and peach/ tan colored flowers on a square shaped vase. She happened to be out upon delivery. I was told they were out for delivery when I called that night. Nothing, she received a sad arrangement of a few pink flowers in a cylinder vase. The following day 02/09/2020, without alerting the homeowner of their delivery. I called and complained of my TOTAL dissatisfaction. After numerous phone calls and an email with pictures, they offered me $7 refund for my displeasure. I paid $80 for an arrangement that was not received and $20 towards delivery that came 2 days later. Sadly they started to die within 3 days.

Justflowers.com keeps sending emails. I hit the unsubscribe button weekly but the email solicitations keep coming. I want the emails to stop.

i made an order on or around 20, 12, 2021 order number 9509812. The order was for the flowers in picture 4. i also paid an additional $10 for more flowers to be added. In pictuers 1, 2, and 3 is the flowers they sent which is far less than shown on the advert i chose. I have spoken to someone from Just flowers and they insisted that all they could do was refund me $15. I asked that they just replaced the flowers and send a bunch of flowers as shown on there advert, but they insisted that all they would do is refund me $15
I would like this to be resolved by replacing the flowers

I have unsubscribed to the emails several times and keep receiving them. I don't want to receive the emails anymore because the flowers I ordered for Mother's Day were not delivered. I have made posts on Facebook, and Twitter asking for advice on how to get off the list and someone suggested making a post here.

YOUR COMPANY SUCKS.

Stop sending me emails…
i have unsubscribed 6 times …yet they keep coming.

Stop…stop…stop…

Stop…Stop…Stop…

Stop..Stop…Stop…

STOP…!

I have over years over and over again asked them and opt out from their mailing list and they continue sending. Constantly spam mails. They are not respecting peoples privacy

The person I send the flowers to advised me that the flowers were nearly dead upon arrival and it looked like someone dropped the flowers and put them back into the vase. This is totally unacceptable particularly since I have purchased flowers from your company before with no problems. My name is Charles J. Corsentino telephone # [protected], [protected]@aol.com. The flowers were delivered on July 16, 2021, Friday to Ms. Lynda Claridy 900 Palisades Avenue, Fort Lee, New Jersey 07024. Please credit me my full $104.46.

I've asked numerous times, filed numbers requests and complaints to be removed from your database, newsletters/ALL EMAILS.

I received another email from [protected]@JustFlowers.com today.

Once again, I unsubscribed, but the emails from you keep coming.

I'm not bringing up that you didn't ship the flowers a year ago and fraudulently used my card a few months after that. Please just remove me from your emails/newsletters and entire database: [protected]@me.com.

Thanks.

My sister claims that she did not receive the flowers. My order confirmation number 9337008, so what happen? I'm at a lost of words right now because the moment has been lost!
On May 8, 2021 at 8:22 PM service@justflowers.com wrote:

Lenton and Sheron Wo, we are writing to inform you that your order 9337008 to Margaret Williams has been delivered. If you have any questions or comments, please do not hesitate to contact us by either replying to this email or by calling us at one of the phone numbers listed below.

We greatly appreciate your business,

JUSTFLOWERS.COM
800.290.5919

I too ordered flowers for Mother's Day (5/9/21) and as of today, 5/11/21, they have still not been delivered. I specifically wanted them delivered on Mother's Day and received a text on Sunday afternoon that they would be delivered on Monday. I have emailed, put in order inquiries requesting that my order be cancelled, and tried the customer service number several times without any answer...they put you on hold and never answer. My credit card has been charged. They should not have offered delivery for Mother's Day if they could not fulfill the order. And the fact that we are now two days after the committed delivery date...and still no flowers, no response, and no refund is beyond frustrating. I can't believe this company is still in business.

I ordered flowers for my mom (mother's day) on 8 may 2021. The item I chose, cotton candy arrangement (item 1850) gave a price and offered delivery for 10 may 2021 (mother's day). My order #: 9386888 was accepted and I received an email stating the charge(s) I was to be billed for: $84.99 for the flowers, then $6.75 for "handling", then another $16.99 for "shipping/service". The handling and service fees were not identified prior to placing the order. The above email also clearly stated that the flowers would be delivered on 10 may 2021. The flowers were not delivered; I got an email at 10:30pm on the 10th that the flowers would not be delivered, but would be delivered the next available day. Unacceptable! The next email I received stated that, to expedite delivery, they had decided to substitute my ordered item with their own "designers choice" arrangement. Unacceptable! I gave no authorization for this company to change my order, either on delivery date or item I ordered.

I ordered flowers for mother's day on the 30th of April to be delivered on May the 7th. that was friday before mother's day. They still have not been delivered and have not be contacted yet about the delivery. They charged my card and no flowers. So disappointed! My father just pasted away in Nov. and my step mom is having a really hard time with his death and now this disappoinment. I am beyond pissed at this point.

I ordered flowers from Just Flowers on 5/8/21 The website said I still had 2 hours left to get the same day delivery. They charged my account $133.23 and the website said the flowers would be delivered by 9 pm that same evening. No delivery was made. I never received an order receipt or a confirmation email. I tried calling and nobody picks up. I tried for 20 min on hold only to hear another recording telling me to check my order receipt in my email good buy. I tried every number and it's the same recording run around. I checked the reviews and had a sinking feeling that I too was scammed. I'm going to try and stop payment tomorrow, Monday morning which is going to cost me money. Shame on this company for continuing to rip people off and nobody doing anything about it to stop them.

Sales person over phone could not get my information and delivery information correct, even after me literally spelling it all out at least 4 times. When I finally thought she got it all correct, I placed the order. I then received an email that had incorrect names and incomplete delivery address. I immediately called their customer service but was put on hold. After a while, it gave me the option to leave a message. I left a message explaining the errors and needed corrections to the order, and then followed up with an email. In the meantime, I received an email from them to a different customer in another state telling him they can't deliver his flowers. This was the morning I ordered on the day before requested delivery. The following evening, after the delivery was to happen, they called me and told me that the only delivery service to the location was by UPS or FedEx. It was too late to order elsewhere. If I was told this when I was placing the order, I would have used a different florist that could actually deliver flowers. When I placed the order, the salesperson informed me that they deliver to the requested location all the time. Needless to say, my Mom did not get flowers from me for Mothers Day. The salesperson I tried to deal with was incompetent, the customer service department is worthless or non-existent, and they apparently cannot do what they advertise. I will never order (or attempt to!) from Just Flowers again. Please use a florist that is professional, competent, and can actually deliver flowers.

I ordered flowers for Mothers Day. Price was $107 because it was going to Canada. My order was confirmed, delivery was confirmed and my money was debited from my account.
I just received a message saying delivery has been rescheduled to tomorrow. What?
This is a scam company who take your money, and NO customer service rep is reachable, even after spending 5 hours on the phone.
Fraudulent company who have mastered the art of reverse retail theft.

Ordered flowers from company on Thursday -May 6th, 2021 which were to be delivered Friday May 7th for Mothers day which is May 9th.
The flowers were not delivered on Friday. I called their customer service # about 4 times on Saturday. The 1st 2 times I waited on hold for about 45 minutes each call and then got disconnected. The 3rd time--waited for about 30 minutes--got connected to person who said she was going to call the local florist--I was on hold with her about another 30 minutes and was suddenly cut off.
I called again on Sunday (today) --several calls on hold--no answer, finally the 3rd time after about 20 minutes on hold--got a person. She said the order was cancelled by them. She said she could get flower delivered on Monday (after Mothers Day) WHAT! This company is worthless. Shane Garrett is the CEO

justflowers.com must operate as a fraudulent business. A year ago I ordered flowers, they charged me and the delivery was never made. A few months later they fraudulently used my card again.

I've asked a million times to UNSUBSCRIBE and they have yet to honor it. They keep making up [protected]@justflowers.com addresses and continue to spam me.

Is there anything I can do?