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4.3 497 Reviews

JustFab Complaints Summary

15 Resolved
72 Unresolved
Our verdict: With JustFab's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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JustFab reviews & complaints 114

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M
11:30 am EDT

JustFab still awaiting delivery

Ordered flutter dress on 18)3/18 no delivery received no response from previous enquiries even filled in feedback form still waiting please cancel account and send me cheque for £35 plus compensation for terrible customer service.

It is ridiculous that complaint needs to be a certain amount of characters before it will be answered. please respond to allow me to go to ombudsman.

Marion Gatensby

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J
8:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustFab refund the credits that I never used

I'm complaining about I was discounted of my card 3 months of vip membership (I didn't know about that when I bought a boot) I never used that credit than I cancel the membership and I want to refund in my card. I tried to speak with them by cellphone I didn't get, I send a message and they don't asking me. I don't want credits in that site because I will never more byu something there

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L
3:50 am EDT

JustFab direct debit going through my card without my permission.

I purchased some shoes from yourselves last summer for which I paid the £35.00 charge on my M/S credit card. I have never placed another since yet you are deducting a direct debit of £35.00 at the beginning of each month which looks like to August last year. M&S have stopped it after February but this would represent a total of some £245.00 for goods I have never ordered or received. Furthermore I would like to know where you got the instructions to do this as I have never in my life authorized a direct debit on a cred card.
Furthermore I hope you take into account that I have been paying interest on this.
I have moved house and the move itself was chaotic and I am sure this is the reason I did not notice it.
I purchased these goods for my granddaughter who was delighted button the basis of this I will not be purchasing any more goods from yourselves. This has actually been reported tyo M% as a fraud/ new address is 14 Whitehill Crescenr Carluke ML8 5DU.
email is purplemeerkat @ hotmail.com.
I would appreciate an urgent rep;ly to this.
Mrs Lana Engelmann

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C
6:59 pm EST

JustFab cancellation

I have been trying to cancel my account with Just Fab for some time. I emailed them and they advised to call or web chat. I tried to web chat for 3 days and system was down. Eventually got through to someone called Hannah who asked if I would like to remain with them for clothes etc as I have enough shoes. I said no thanks and thx chat finished with no outcome. I have £20 credit. Thanks

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V
3:11 pm EST
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JustFab refund

hi my name is veena i m member of just fab from last month i ordered i pair shoes from them last month, i got 75 percent discount from them but they took money on 7th of november from my account £35 from without inform me they did not ask me why they taking money from me please help me i want my money back and want cancel my account from them thanks i registered my phone number too but i did not get any messages and not any notification from them i think they are fraud ... i saw many nagetive reviews from many customers they took money from many people same like me, , , please give my money back

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C
9:39 am EDT

JustFab unauthorized credit card charges

Order #: [protected]
Date: 20.06.2017

I do online shopping very often and this had never happened to me before!

I had ordered a pair of shoes this summer. It was supposed to be 80kroner as there was a sale and it was my first order. Anyway, in 09.08.2017 I ended up paying DKK 349, 00 to JustFab Ltd, London. That's okay. I will take that. Even though it is not what said the cost was, I will take that.

BUT!

Then another 349kroner was withdrawn on 11.09.2017 again to JustFab Ltd, London,
and then another 349kroner was withdrawn on 11.10.2017, again Nota nr. 90118 JustFab Ltd, London.

WHAT IS GOING ON?

those shoes were supposed cost me tops 350 kroner, say I misunderstood, there was no sale or anything. Yet, I ended up paying 3x349kroner. And I am hoping that this is the last time!

Just had an online chat talk with Max from JustFab London, he says that my account is under JustFab Sweden. Alright. then I just sent them an email. Let's see whast up.

I am really looking forward to hear what the heck is going on.

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P
2:31 am EDT

JustFab their entire website/vip program

Around 3 years ago, I signed up at JustFab for a single pair of shoes (with their -% off for signing up) and never planned on buying anything from there again. I honestly planned on buying the -% off pair of shoes and then closing my account. Ha! Not possible. Upon sign-up, you're automatically put into the VIP program. And, your credit card/debit card/PayPal is automatically billed every single month unless you make a purcahse, or select the option to Skip This Month. You have to keep this up every.. single.. month... Also, you can't contact them like every other website allows you to. You /must/ call them (If you have anxiety with phone calls? too bad, no way to close your account or sort out any issues unless you call, but even then, calling doesn't seem to fix anything. Read on.).

The real problem? Their staff doesn't listen to customer complaints and refuses to close your account. I called twice to explain this to them, that I never wanted to be a part of their VIP program, that I never planned on buying anything else, and that I was tired of having to remember to sign in and click Skip This Month every 30 days. It was stressing me out and triggering anxiety. I was one day late the one month, and they instantly charged my account for $45, and it overdrew my bank account, and I was then given two NSF charges, putting me in the negative by almost $100. I contacted JustFab /again/ and explained this and demanded they close my account. The woman I spoke to denied that they charged my account and said this wasn't their fault, and she refused to close my account and instead gave me a $10 in-store credit and then immediately hung up on me while I was in the middle of talking. :| Word for word, "Okay, I'll give you $10 credit instead, okay? Okay! Byyyye! Bye, sweetie!" and, dead line. Because that's professional and responsible, right?

A couple months later, I was telling a family member about this and they called on behalf of me. She argued with two people from JustFab for a full hour and repeated themselves about this issue several times and she had to threaten to call the police on them for this, before they finally listened, and closed my account. (I was never reimbursed for the money they auto-charged from my account, nor did they do anything about the NSF charge they caused me to get... instead, my bank closed my account ((and for whatever reason, I never had to pay the overdraft fee.)))

They may have some nice shoes and whatnot but it is nootttt worth the hassle and ignorance and poor communication as well as lack of responsibility. Or the loss of money. Go somewhere that /doesn't/ keep things from you in the Terms of Service agreement or that /doesn't/ steal money from you if you forget to "skip the month" and then denies they took it. Other places have cheaper, nicer stuff anyway. ;)

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K
2:31 am EDT

JustFab justfab are cheaters and thieves!

I bought some heels for my girlfriend as a present and had the worst time ever! After I paid for my order Justfab deducted another amount from my account and that was made without my permission!
I contacted them right away and they said that was a membership fee! No words can describe how angry I was. I had never agreed to anything, but they automatically signed me up only because I bought something from them!
I demanded my money back and their rep said that was impossible.
I can't recommend this company after what they have done to me, they literally stole from me! Never buy from them, don't give them your card details.
Heels were nice, but that didn't change anything. Justfab are cheaters and thieves.

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N
8:58 am EDT

JustFab do not waste your money! justfab is a terrible company!

I had a bad experience with JustFab. I saw a really good offer on Facebook and ordered a pair of good looking shoes from JustFab. After that I decided to read some reviews and see what other people said about JustFab and I was very disappointed to see so many bad reviews.
Then I contacted JustFab and asked them to cancel my order and they said ok, but they never did that. I was not sure what was going on and I was not able to reach anyone.
Approximately one month later my order arrived. And everything was just other people said - quality was very poor and shoes looked nothing like picture.
I recommend everyone to stay away from them! Do not waste your money on JustFab!

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S
5:35 pm EDT

JustFab starz reward and just fab reward

A few months ago I filed a missing gold complaint in reference to the starz subscription and I never received my gold. Today I was promised to receive 1680 worth of gold if I made a purchase from just fab. I made the purchase and I did not receive my gold. Can someone help me with this situation? I love playing Killshot bravo, but I hate to be cheated.

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L
5:24 am EDT

JustFab impossible to cancel and get a refund

I had the worst online shopping experience with JustFab and decided to cancel my membership. At first everything was fine but then I started to get pure garbage products and that's when I decided to quit. Contacted customer service and asked them to cancel my membership and also asked for a refund. First rep told me ok and promised that I'll get the money in 7 days. 7 days passed and nothing happened, so I called again and spoke to another rep who called me crazy and told that they don't do refunds. I wasted weeks trying to get my money back and spoke to 6 different people who told me completely different thing! Some of them promised me a refund, one told that he need to speak about it with the manager, another rep said that there will be no refunds! These guys are crazy! Still waiting for my money!

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C
cindymar
, US
Dec 10, 2018 2:08 am EST

justfab has taken my money when not even being a vip member ! i need a refund asap not fair

C
C
Court997
, GB
Jun 21, 2018 7:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

It has taken me months before someone from your team would actually help me get this account sorted! I did not sign up to this and the first time i called you saying i had not signed up to this but you was taking my money you made me jump through hoops telling me i could not get my money back i had to use the credits. I then had to call multiple times (racking up my own phone bill) to get told i could only get half of the money back! i then had to call again because conveniently every time i asked to talk to someone one higher up, on at least five phone call the supervisors were in a meeting! when i finally persisted and said i would not hang up the phone until i spoke with a supervisor i got a full refund in seconds. Then they told me they would close the account and they are sorry. two months later i find out they had in fact not cancelled my account but been skipping the months and then took out the £35 again this month. 3 months after it was supposed to be cancelled they were just going to start taking the payments again. I have had to email in twice and use the live chat to get a response (as i refuse to spend anymore money calling up) to finally have this dealt with! when you have budget sort month to month and a £35 that you had planned to spend just disappears into an account that you have no interest in spending your money on is not only is it frustrating but has also put me in some awkward positions over the last six months!

If they have started taking money from your account and you can not understand why you need to persist because they will do everything they possibly can to keep you as a customer and not give your money back!

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S
4:53 am EST

JustFab took my money!

I bought some items from this website and then they started charging me without my permission. I contacted JustFab customer service and asked my money back. They refused to cancel my account or refund me. So I contacted PayPal and blocked any further payments. I also cancelled my bank card to be sure. For the past two month they were stealing money from me! Don't buy anything from these thieves unless you want them to steal your money.

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D
9:56 am EST

JustFab stole my money!

Just Fab has charged my account 3 times without my permission! After wasting my time trying to contact someone from the company I just gave up. I sent them several messages and even called, but there was no response. I also contacted PayPal and they refused to help me. I hope I'll get my money back. I really love Just Fab and never expected to be scammed! I hope that was just a mistake or something. Don't let them steal your money!

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K
7:07 am EST

JustFab took my money!

I had to block my card because JustFab refused to cancel my account and give me my money back. In the past I ordered some shoes, then I found out that they were charging me for three months! I was shocked when I realized they were stealing money from me. When I contacted my bank I was told that JustFab somehow got my new card details. These people are running a huge scam, they should be shut down! I hope my bank will get my money back. Beware, if you buy anything from these thieves they'll steal your money!

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A
3:24 am EST

JustFab I want my money back!

JustFab is the worst website ever! Don't order anything from them, they will steal you money and you will never get what you paid for. This company needs only your money, believe me. If you don't then check all the reviews! Don't not give them a penny! I ordered several things from them 6 months ago thinking I'm getting a great deal. I purchased some boots and clothing. I actually fell for their super cheap prices. Later I realized that they have been charging me $40 a month! I contacted customer support but received no reply. This is the worst experience I have ever had. It seems like they decided to keep my money. No words can describe how disgusted I am with JustFab.

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L
3:18 am EST

JustFab stole my money!

Horrible company! I ordered a pair of shoes from JustFab. I received my order in reasonable time and everything seemed fine. But one month later they charged $30 from my card! I immediately contacted customer service and demanded refund, but was told that they have no idea what am I talking about. I checked the reviews about JustFab and realized how many people were scammed the same way! I am so disappointed. I will have to close my bank account. But first I'll contact my bank and hope they'll get my money back. I'll also report them to BBB. This is absolutely illegal!

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T
7:49 am EST

JustFab awful customer service!

I was very disappointed with JustFab and decided to close my account so I contacted their customer service. Their rep was absolutely unprofessional, I told him many times that I want to close my account and nothing would change my mind. For about 30 minutes he kept repeating why I should not close my account. I felt like I was talking with a robot. Several days ago I received a bill from JustFab! They never closed my account and now they are after my money! I immediately contacted my bank changed my credit card. This is a scam! This company tried to steal my money after I asked them to close my account! That is unacceptable.

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N
7:28 am EST

JustFab cheap quality

I purchased a pair of shoes from JustFab and they fell apart within a couple months. I didn't contact customer support since two months passed and there was no way to get my money back. I decided to cancel my membership since all the products I ever received were horrible quality. I called customer support many times and every time they put me on hold for like 30+ minutes and then just hang up. They make it almost impossible to cancel your membership so they can keep charging you $40 every month! They continue to charge me and there is no way I can cancel my membership. Well, I contacted my bank and they said that the only decision to this is to cancel my credit card and make a new one.

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Y
3:36 am EST

JustFab scam!

They charged my card without my permission! When I contacted JustFab customer support I was put on hold for like 45 minutes. After waiting on hold I finally got a supervisor and was told that they did not made any charges. Complete liars! Then I contacted my bank and they called JustFab. My bank said that there were no charges made, but JustFab told the bank that there was no such charge. My bank's manager told the representative from JustFab that he would send them the proof. But JustFab rep said that they don't need any proofs. I'll never order anything from this horrible website again. They stole my money, horrible scam!

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T
9:23 am EST

JustFab totally disappointed!

I purchased a necklace back from JustFab several years ago. Then my wife brought to my attention that were getting charged $40 every month. JustFab signed me for a membership without my permission and charged me for it. I contacted customer support and cancelled the subscription. They did not refund me. Few years later I started getting charged $40 per month again! They somehow got my new card information and started charging from that card. They basically stole more than $1500 from me! I had to contact them again and they canceled my membership. They refunded me only $300, because they didn't have the old card information. JustFab is a very bad company! They are thieves and I still have no idea where they got my new card information. Don't order anything from them! Don't become their next victim.

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JustFab Customer Reviews Overview

JustFab is an online subscription fashion retailer that offers a selection of shoes, clothing, and accessories. Customers can browse through an array of styles and designs tailored to their personal fashion preferences. The service provides a monthly membership model, where members receive personalized outfit picks and have the option to purchase items at discounted prices. JustFab emphasizes convenience and personalization in its shopping experience, aiming to provide fashion-forward products for a variety of tastes and occasions.

JustFab In-depth Review

In Summary: JustFab offers a trendy and diverse selection of footwear and accessories, tailored to subscribers through a monthly membership model. With a user-friendly website and a range of stylish products, JustFab appeals to fashion-conscious shoppers. However, the subscription model may not suit everyone, and it's important to be aware of the terms to avoid unwanted charges. Quality and durability can vary, so consider reading reviews on specific items before purchasing. Customer service is responsive, and the brand has a strong social media presence, engaging with its community and offering exclusive collections through collaborations.

Website Navigation and User Experience: The JustFab website provides a seamless and intuitive shopping experience. Navigation is straightforward, with clear categories and filters that make finding products a breeze. The site's design is modern and visually appealing, enhancing the overall user experience.

Product Range and Selection: JustFab boasts an impressive range of products, including shoes, handbags, and clothing. The selection is regularly updated with new styles, ensuring that customers have access to the latest fashion trends.

Pricing and Value for Money: JustFab's pricing is competitive, particularly for VIP members who receive discounts on products. The value for money is generally good, though some customers may find the quality inconsistent with the price point.

Membership and Subscription Model: The JustFab VIP membership offers benefits such as discounted pricing and exclusive deals. However, it's a subscription-based model that requires attention to monthly charges. Customers should be aware of the commitment and the need to 'skip the month' to avoid automatic billing.

Quality and Durability of Products: The quality of JustFab products can vary. While many customers are satisfied with their purchases, others have reported issues with durability. It's advisable to read reviews on specific items to gauge their quality.

Size Availability and Fit Guide: JustFab offers a comprehensive size range and a detailed fit guide, which helps customers find the right size. Reviews suggest that the fit can be hit or miss, so checking the fit guide and customer feedback is recommended.

Style and Trend Relevance: The brand is known for its fashion-forward and trendy designs. JustFab stays up-to-date with current trends, offering styles that are often seen in fashion magazines and on social media influencers.

Ordering Process and Checkout Ease: The ordering process on JustFab is straightforward, with an easy-to-use checkout system. The website's performance is smooth, making the shopping experience hassle-free.

Payment Options and Security: JustFab provides multiple payment options, including major credit cards and PayPal. The site uses secure encryption to protect customer information, ensuring a safe transaction process.

Shipping and Delivery Services: Shipping times and costs are reasonable, with options for standard and expedited delivery. Some customers have experienced delays, but these instances seem to be the exception rather than the rule.

Packaging and Presentation: Products from JustFab are typically packaged well, arriving in branded boxes or bags that protect the items during transit. The presentation aligns with the brand's fashionable image.

Customer Service and Support: JustFab's customer service is generally responsive and helpful. They offer support through various channels, including phone, email, and live chat, to assist with any issues or inquiries.

Return, Exchange, and Refund Policies: The brand has a clear return and exchange policy, with a generous timeframe for customers to send back products that don't meet their expectations. Refunds are processed in a timely manner, according to customer feedback.

Customer Reviews and Testimonials: Customer reviews on JustFab's website and third-party platforms are mixed. While many customers are happy with their purchases, others cite concerns with quality and sizing. It's beneficial to read a range of reviews before making a decision.

Loyalty Programs and Rewards: JustFab offers a points-based loyalty program for VIP members, rewarding customers for purchases, reviews, and other interactions with the brand. These points can be redeemed for discounts on future purchases.

Brand Reputation and Transparency: JustFab has a mixed reputation online, with some customers expressing dissatisfaction with the subscription model and customer service. However, many others enjoy the VIP perks and product selection. Transparency regarding the subscription details could be improved to ensure customers are fully informed.

Environmental and Ethical Practices: Information on JustFab's environmental and ethical practices is not prominently featured on their website. Consumers who prioritize sustainability may need to do additional research or inquire directly with the company for this information.

Community Engagement and Social Media Presence: JustFab has a strong presence on social media, engaging with customers through various platforms. They actively post updates, respond to customer comments, and create a community around their brand.

Collaborations and Exclusive Collections: The brand often collaborates with celebrities and influencers to create exclusive collections, which adds to the appeal for customers looking for unique and trendy items.

Overall Satisfaction and Recommendations: Overall, JustFab offers a unique shopping experience for those who enjoy staying on-trend with the convenience of a subscription service. While the quality and fit may vary, the style and affordability make it an attractive option for many. Customers should be aware of the subscription details and read reviews to ensure satisfaction with their purchases.

How to file a complaint about JustFab?

Here is a comprehensive guide on how to file a complaint against JustFab on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with JustFab in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with JustFab. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against JustFab on ComplaintsBoard.com.

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Contact JustFab customer service

Phone numbers

+1 (866) 808-4003 +44 203 695 3830 More phone numbers

Website

www.justfab.com

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