Menu
JustAnswer Customer Service Phone, Email, Contacts

JustAnswer
reviews & complaints

www.justanswer.com
www.justanswer.com

Learn how the rating is calculated

3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
Claimed
JustAnswer has claimed their business profile
Get notifications about new complaints and reviews of JustAnswer. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

JustAnswer reviews & complaints 1476

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest JustAnswer reviews & complaints

ComplaintsBoard
T
11:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer doctor advice

Hi I was recently create account with just answer been asked to pay 5 paund fee.
I did entered my card details.
After that been chatting with doctor somehow been offered a phone call instead of chatting, wich I accept. I didn't know I have to pay. After a wile checked my bank been charged 34 paunds fee. Quick I write back to doctor to not call me couse I didn't know I have to pay. However I tried to contact with customer service to explain the situation but suddenly no answer.

Read full review of JustAnswer
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
6:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unauthorized payment taken from my card

I can not seem to contact anyone. I cancelled my trial subscription and still money has been removed without permission. What can I do?
I can not use this site as they seem to ignore the cancellation which I completed. I can not find a Telephone number to contact them.
I can't use this site if I have no confidence in them to cancel my subscription when I cancel. Not trustworthy.
[protected]@aol.com

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unauthorised card charges - south africa

Good day, I am complaining about 2 monthly fees that came out of my bank account without my authorisation. The company I am talking about is Just Answer. They are meant to protect and advise consumers, but in the meantime, they are the one who mislead the consumers. Can you please advise how or whom should I speak to, to have it returned into my bank account. Thank you. Martine

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
7:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer signing up unsuspecting customers without any consent forms and not refunding as promised.

When you ask them what is going on a robot, under the guise of a professional person, with a name and photo leads you, again to the place where you have to insert your credit card details... AGAIN! I had to cancel my credit Card to stop them from taking out any more money. They lead you to believe your question will be answered for R65.00 (refundable) but first you have to put your credit details in. Then They have you! they never refund your R65.00 and then they take a monthly amount of R599.00 out every month until you cancel the subscription which is difficult to do as you have to do a history search for info and numbers relating to your first question. I asked them to refund my money but so far they have not. I am now asking my bank to do an investigation into them. Through a Credit Card Dispute form
This is Theiving!

Read full review of JustAnswer
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
10:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Monthly billed just answer *membership fee

Customer reference # [protected] GB
On 2nd June 2019 I used the Just Answer service about a problem I was having getting an internet repeater booster to work for which I paid £5.00 for a trial followed by £32.18 for a Remote IT service three days later.
I was then billed £38.00 on 12 July followed by a further £38.00 on 12 August for upgrading to Membership status which I never agreed to.
I would be grateful if you could refund me the sum of £76.00 for the aforementioned membership fees as soon as possible please.
I look forward to hearing from you soon.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
10:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer cancelled membership

My email address is [protected]@optusnet.com.au I joined and the same day I cancelled my membership and I have not been charged $[censored] please credit this. I got an answer the same day which was not helpful so I cancelled my membership there and then..
now it won`t allow me to log in even with my email address ..please advise to the above email address...Regards, Frank

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
9:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer unsubscribed and a $70 payment!!

I unsubscribed from Justanswer some time ago, there is a matter of $70 refund that I haven't received yet, could you please look into this for me. I haven't used justanswer since my first question and will not be using it in the future, I did pay $2 at the start but then you took $70 out of my account, I am now asking for a refund for that amount.
Regards
L Hoole.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer No permission to subtract money!

Dear Sir,
I was so silly to use your service.

I cancelled and gave no one permission to subtract R664 from my account; I agreed to R65 and even that was wasted money.

Please will you refund my money!

M Van Zyl

Card number: Master card

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Rekeningno: [protected]

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Samevatting van kaarttransaksies

Buitelandse aankope/ Overseas transactions

M Van Zyl

529874XXXXXX2167

R664.00

29/07/2019 55436009210200049034888 Justanswer *Trial 38 Keyes Ave Ste 15
65.00
R65.00
05/08/2019 55436009217200707449447 Justanswer *Membershp38 Keyes Ave Ste 15
599.00
R599.00

I NEVER AGREED TO BE A MEMBER!

Read full review of JustAnswer
Hide full review
ComplaintsBoard
S
2:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer trial

[protected] CA was transaction detail. they charged 46 dollar without notification after I had a trial a week ago. I tried to cancel within a week online but could not do it and asked me to call in office hours. That day office hours were already passed. Next day it was already charged and they did not refund. I called on their number 18888629212 but they denied to refund.

Read full review of JustAnswer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mary Oluwamuyiwa
, US
Sep 09, 2019 8:42 am EDT

hello...please i want to ask if your money was refunded? Because am currently having the same issue with them, of which my money was deducted today 9th Sept, 2019

J
J
JustAnswer
San Francisco, US
Jan 03, 2020 3:07 pm EST

Hello Mary,

Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

Unfortunately, ComplaintsBoard does not supply companies with any of your personal information, and we are unable to locate your account. If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

ComplaintsBoard
G
6:00 pm EDT
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer answer from a solicitor about power of attorney.

Used JustAnswer for a solicitor to answer a question about "Power Of Attorney" for the sale of property in the Philippines as the law there is quite different between NZ & the two countries. Paid NZD$8.00 for JustAnswer Trial for a 4 word sentence answer, then asked for a much more involved discussion I then refused showing a further payment of $81.00. THIS WAS NOT AGREED but still showed up as a charge against my credit card but never receiving any further answer about my only question! That's $20.25 per word, come on, get real. This is stealing money from people whom you should be able to trust with your own Credit Card details. Do not answer me back with any of your politics about how JustAnswer works. Put the NZD$81.00 back into my ASBBank Ltd account.
[protected]@slingshot.co.nz G.T. Fordham

Read full review of JustAnswer
Update by Graeme Fordham
Aug 12, 2019 7:33 pm EDT

Just replace NZD$81.00 No more politics! This can be handed on to the bank Customer Service but if that happens, the bank will be asking for a full refund of NZD$89. Reading reviews to your JustAnswer does not give your website any confidence to use. These tactics for websites is dead. You suggested something about an invoice but stealing funds from a credit card has the ability to do what you do. If you sent me an invoice first then there is a choice for not paying the full amount. STOP ABUSING CREDIT CARDS! Please get your morals in order.

Hide full review
ComplaintsBoard
Z
1:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer legal advice

The offered free legal advice and told me ask questions. I did. Then asked for $5 and my card details. They draw $5 02 July. Than asked for more money, but I said that I am not paying any more for something might be useless. Then I was charged $66 9 July. They emailed some useless text, not answering my questions.
I did not realise this is from the USA. They can not help me in Australia anyway.
I never authorised any further payment after the $5.

Read full review of JustAnswer
Update by Zol
Aug 12, 2019 2:01 am EDT

JustAnswer not Jastanswer

Hide full review
ComplaintsBoard
N
5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer membership scam

Well more than 1 year ago, about April of 2018, we were having trouble installing a new printer. I went online for help. Apparently I submitted my issue to Just Answer (as well as my credit card number? --- I don't remember this much later). I also don't recall if their advice helped with the printer installation, but we did get it working eventually.

Today (Aug. 8, 2019) I examined my credit card statement about an old doctor bill. I discovered a $46 charge for Just Answer. I had no idea who that was or why they were charging us $46 that month (April 2019). I Googled them, found a Customer Service number and called. Mika (sp?) was very courteous and explained that I must have subscribed for a "7 day free trial" (after which our "membership" was continued indefinitely unless we cancelled it). I had no idea that I was subscribing for a continuous service and monthly charge; I would never do such stupid thing.

So, without realizing it, we've been charged $46 every month for almost 17 months without knowing we even had such a "membership" (or ever using it even once in that time). By my calculation, that's about $736 scammed from our bank account.

Yes, "Mika" cancelled my "membership" (thank heaven) and even refunded the last 3 months' charges. But we are still out about $600 for this utter scam! We want it all back! We cannot afford a "gift" of $600 to Just Answer for absolutely nothing!

Read full review of JustAnswer
Hide full review
ComplaintsBoard
C
6:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer stealing and fraudulent use of my own private credit card.

I do not know how you did this, but your fraudulent activity on my account and other people, will bite you on your big fat bums!
I did not authorise you to take $2.00 from my account and then another $70.00
I do not know how you did this on 23 and 24 July 2019.
You have no right.
karma will get you all.
How dare you steal from me. You don't even know me. What did I ever do to you.
I demand $72.00 be credited to my account.
I have been to the New Zealand Police.
I have been to my Bank and am currently working with my credit card bank people.
None of you at just answer are human. If you were you wouldn't do this. That said, I feel for your innocent families and friends.
Do they now how rotten you are.
I need that $72.00 and it's my right to have it.
Carolyn Thorne

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
3:53 pm EDT

JustAnswer car question, after a $5.00 few they charged my account $34.00. not authorized

I used the service on 7/22/19 about a problem with my car I paid $5.00 for service. A one time service. Now on 8/04/19, they billed my account for $34.00 for upgrading my membership which I never agreed to. I thought it was temporary for $5.00.I wanted a refund and they said I missed it by a couple of days. I hope I do not have to contact the PA attorney Generals office.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
B
1:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer youtube taking down family friendly channels!

I can't believe that Youtube is considering taking down the family friendly channel SommersinAlaska! With all of the dirty things that are on here, it's about time there is something that the whole family can watch! Yes kids are in it, but by their own choice! They are not hurting the kidos one bit! No child explotation what so ever! Quit being bias!

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
7:26 pm EDT

JustAnswer none received - I did not proceed after the initial payment of £5

On the 16th of July I contacted Just Answer, regarding a mistake on a booking made on line. They did not want to hear anything I wanted to discuss without paying £5 for which I had to give my debit card details. Subsequent to that I realised the Hotel had written to me confirming the dates of my bookings. Therefore, I decided not to proceed . Meanwhile, Just Answer kept informing me that a lawyer is waiting to advise me. I did not respond, As I was made to understand on the window that appeared on line that if I do not proceed a refund of the £5 will be sent back to me.

Words fail me to make you understand how shocked I was to find out on checking my statement that Just Answer have deducted a further £40 instead of refunding. the initial £5 which they guaranteed to refund if I do not proceed with the enquiry.

There is no other way of contacting them to explain I am not proceeding and I want a refund, because every time you try to contact them they require £5 payment.

Please help me to get a refund of £45 . I do not find the method Just Answer use of squeezing money out of their clients before a service is delivered to the client's full satisfaction.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
D
1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unauthorized billing

I was informed when I asked my (Paid for) one question that I would be informed before they started claiming the full monthly membership fee to enable me to cancel this deal before any deductions. Have received an e mail stating that R599 has been deducted from my credit card and there was no notification.. Kindly refund these monies immediately. NB: I am a pensioner and cannot afford this and I NEVER asked for the membership.
Mrs D M McKenzie, Port Elizabeth, South Africa.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
W
1:23 pm EDT

JustAnswer unauthorized payment

I did not authorized ant deduction from my dedit account on 07/16/2019 in the amount of $34.00. Now i noyice that you are trying to deduct from my account on 07/28/2019 in the amount of $28.00 dollars. I have not use their services from them on those dates. I am requesting a refond of $34.00 & $ 28.00 A.S.A.AP. Please respond to this matter which i did not authorized any deduction from my account. Thank you. email is: [protected]@outlook.com William T. Gualdarama

Read full review of JustAnswer
Hide full review
ComplaintsBoard
R
9:32 pm EDT

JustAnswer unauthorised deduction from credit card for non-requested membership.

On 19 June 2019 I tried to find the HP Helpdesk but inadvertently contacted Justanswer. For $2 they answered my question about my Printer - their advice was unhelpful and I realised I was not talking to the correct desk. I declined further assistance from Just Answer and indicated I had found their help of low quality. After a few emails from them which I did not respond to there was no further contact.
Now I find that on 29 June 2019 my credit card was deducted $70 for "Membership" of Justanswer. I immediately (26 July) asked that my "Membership" be cancelled (which an email I am told has happened) and that the $70 be refunded. No refund has been received as of this moment 2pm NZ time 29 July; nor has there been any mention of the money.

Read full review of JustAnswer
Hide full review
ComplaintsBoard
B
11:58 am EDT

JustAnswer just answer

I asked a question for 5 $ that they couldn't find an answer for & then put some other "lawyer" for 59$ I said heck no it's bad enough we consumers are trying to seek help by getting answers to lead us in the right direction & then we have this bull"..."happen this is just one of those scams taken our money. Its suppose to be a 30 day free trial they already took 46$ out of my account & it's been 2 weeks I want all my money back!

Read full review of JustAnswer
Hide full review

JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with JustAnswer?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustAnswer Customer Service. Initial JustAnswer complaints should be directed to their team directly. You can find contact details for JustAnswer above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about JustAnswer. Discuss the issues you have had with JustAnswer and work with their customer service team to find a resolution.