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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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Newest JustAnswer reviews & complaints

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C
7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unauthorised credit card charges

In mid-January I asked for your help in solving a problem with my computer. On 20 January my credit card was billed with 36.90 euros plus 5 amounts of 0.10 euro, another of 0.50 euro. The problem was partially solved, I had to finish it myself.

On 29 January my credit card was billed with 44 euros for no reason whatsoever, perhaps I had not given a grading of 10!

Then on 26 February, another 44 euros was billed for no reason at all.

I now expect you to refund the two amounts of 44 euros that were totally unearned by your service.

Regards,

Cecilia Reilly

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4:55 am EST

JustAnswer telephone call that never happened

the lawyer was supposed to cal me back to discus my problem they took the money from my bank account adn despite my requesting it to refund, i never got an answer or my money back. i want my money a. I never got to speak to him or resolved my problem. THIS IUS FRAUD THEY TOOK MONEY AND DID NOT GIVE THE SERVICE. DISGUSTING BEHAVIOUR FROM LAWYERS.

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4:58 pm EST
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JustAnswer Taking money under false pretences. Internet scam website.

I asked a legal question using JustAnswer website and pair £5.00 for this which gave them my bank details. I never got any answer, just an email saying things like this can take some time, would it be alright if they kept on looking. I then forgot all about JustAnswer. I could see from their email that a had paid £5.00 for a free trial. Then I got an email today the 27th February, and this was an invoice to say that JustAnswer were going to take £40.00 from my bank account for my full membership. I immediately cancelled this and have an email to support this. However, when I checked my bank statement I found the JustAnswer had taken £40.00 from my bank account on the 5th February. For nothing. Why on earth would I want to give JustAnswer £40.00 a month for nothing! This organisation is a fraud. It should be banned by Google. I want my money back. Copyright 2019 JustAnswer LLC. All rights reserved. JustAnswer is a trademark of JustAnswer LLC. P.O. Box 29045, San Francisco, CA 94129

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1:04 pm EST

JustAnswer illegal use of my credit card.

I made 5.00 last week asking a question that their so-called expert did not know. I canceled the day of that 1st. Call. A week later there is a 34.00 charge on my checking account! I called and got a run-around! Going to bank to pay for a stop payment. This company is run and operated by crooks. Do not use this company! What is really incredible is that when I typed in a question the girl "ellen", tried to get me to join again!

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4:17 am EST
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JustAnswer Just Answer Membership I did not sign up for

Good morning

In October 2019 I asked a couple of questions in your 7 day trial period and incidentally did not get relevant answers relating to Scottish Law. To my surprise I found £40 had been deducted from my bank account on both November and December. My bank cancelled further payments. I did not agree to membership and therefore there is no contract between us in law. Having read many complaints about your company I can only deduce that this is some sort of scam. It appears that you lure people in to your membership with the promise of a 7 day trial. To say that I am unamused is an understatement. Grateful if you would refund the £80 to my bank. This is the third time I have e-mailed and no reply. Thank you. Kay

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3:03 pm EST

JustAnswer trial

I used your services for one day for the trial period of a week. I then paid the $5 and afterwards immediately cancelled your services online through your website using the same computer I am right now. Your company has since then charged my account in the amount of $60.00 without my consent or authorization. I want this money returned to me within 24 hour our I am filing a complaint with the BBB and Attorney Generals Office.
I have tried several times now to have this fixed and keep getting the run around. I have Photos of these attempted conversations through your chat. Your chat line is also an unsecure webpage that My information is being asked for from your agents. I have been frauded once from your company and will not expose my information further.
I not waste anymore time with your company. If this is not fixed in 24 hrs. I will proceed as needed.
The date this took place was on 2/11/20.
[protected]@hotmail.com
Account ending in -0397

Sincerely,
Tanya Currie/Billings

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1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unauthorised use of credit card

I asked 1 question and got 1 reply in dec 19 now my bank statement for jan/feb 20 shows a £45 deduction to just answer for membership fees which I did not apply for. It was just 1 question and 1 answer. Now cant get intouch via email or phone so I will be taking this matter futher, unless I can get a refund. They were quick to take my money but cannot contact anyone to help.

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12:29 pm EST
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JustAnswer your business

I joined Just Answer on a 5 day membership through Banfield Vets. I was told I would recieve an email to accept or reject a full membership. I did not and now have been charged the $29.00 for the past two months. I have sent 2 emails requesting the deductions be reversed and my relationship with the company terminated.
John P Galllon
[protected]@schroedlcleaners.co,

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Kaya60
, GB
Feb 15, 2020 4:40 pm EST

I joined just answer on a five day trial, I did not receive an e mail to accept or reject a full membership and have now been charged £50 which I can not afford at this time. I want a refund of this money I have contacted Just answer and they say they are not going to refund.
Denise Ross

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8:44 pm EST

JustAnswer ja-exprt.com

A few days ago I was searching for an air filter for my J-SKY Chainsaw, and was visiting their website. The date was around the 7th of Feb.
A message came up regarding an expert and I presumed it was with regard to J-SKY staff, so agreed to a $2 payment to find the part.
This involved giving my credit card number.
Imagine my surprise to find a charge of $NZ70 against my card a couple of days later, I think it was Feb 10th.
Incidently I heard nothing further from Just Ask an Expert, and didn't find the answer to my question.

My name is Graeme S Smith, and I want my money refunded in full please.

Thank you.

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5:17 pm EST

JustAnswer membership fee

I just got off the phone with customer service to cancel my membership which has now been canceled. I thought I had till the 11th to cancel but was informed that today was the day it would be charged to my card. When I explained that I did not want my card charged I did not want a membership I was told on the website there was a disclaimer so no refund could be given. Checked my account and a $60 charge is pending. I understand I am a day late but I do not understand why that charge cannot be reversed since I have obviously not used the service and have no need for the service.

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5:06 pm EST
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JustAnswer ja-exprt.com*membership 800-240-1371 ca

My Merrill-Bank of America Visa statements lists on 02/02 a $50.00 membership charge from the company above. I have never heard of JA-EXPRT.COM, and I suspect they have somehow stolen my Visa credit card number. I called the company today to request a refund of the $50.00 membership charge which I never requested knew nothing about. The representative spoke rapidly with an accent, and I had trouble understanding him on the phone. He asked for my email, which I gave him, after my continuing to press for a refund. I suspect the company will not respond. I will go ahead and cancel my Visa and obtain another number.

Dale G. Johnson
447 Northmont Way, Salt Lake City, Ut 84103 (phone [protected])
(cell phone [protected])

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Martin Boehme
Tucson, AZ, US
Oct 28, 2021 3:09 pm EDT

Questions regarding probate for Port Hole Publishing of Florence, OR when the business owner died the first week of September.

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Martin Boehme
Tucson, AZ, US
Oct 28, 2021 3:07 pm EDT

Want to discuss probate questions I have for the state of Oregon.

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Nicholas Velasquez
, US
Oct 26, 2021 9:36 pm EDT

Wtf is going on with these charges!? Someone needs to refund every one of these payments because I didn't set this thing up!

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W
Willie Pace
Moultrie, US
Jun 29, 2021 9:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am canceling my membership effective immediately as of 6/29/2021. Also, the $60 deducted from my account should be returned. The month of July is not here yet and I have already paid the reinstatement fee.

Willie Pace

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10:02 pm EST

JustAnswer xbox

While in contact with microsoft they mistakingly transferred me to justanswer. Who immediately wanted to know what my problem was with xbox, for $5. I told them I did not have a problem with xbox but with microsoft. I closed the connection. Now I am charged $74.42. For absolutley nothing. And I want a refund. I will be going to fair trading and my bank with this outrageous rip off, it is theft.

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1:17 am EST

JustAnswer a legal question about attorneys

I called just answer way back in October and asked a legal question about what I could do about charges my son was incarcerated on but only had a public defender & was informed that he would only get probation, then on his court date he was convicted & sent straight to jail. I was curious as to if there was anything we could do because he was not guilty of the second charge at all. It left me to take care of his 3 yr old son.
I paid the initial $5 dollar fee for my question, I was not happy with what I heard because it was what I had already known. I immediately cancelled my subscription after the call that afternoon, my son has since been released, & now I find a $55.00 fee withdrawn from my account, months after the fact? I am requesting my money be refunded immediately since I am disabled & it was a Government issued card that my disability payment is received on that this money was taken from. Please email me at [protected]@gmail.com with any questions or with a confirmation email that my money was refunded. That you for your understanding & timely response.
Diane Rafferty

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6:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unauthorized credit card charges

In the latter part of 2019, I went online to seek assistance with a legal matter. By per chance I came across 'Justanswer'. I entered my credit card details as directed. Because of the time factor (I reside in Australia) the reply to my question was not forthcoming for my problem to be answered by the required due date, therefore my asking for assistance from Justanswer was of no benefit at all.
I have since had a deduction(dated 4th February 2020) made from my credit card without my authorisation! I did not sign up for membership, so please do not assume that deductions can be made without my consent. The total amount deducted is $66.00 (Australian Dollars). I would appreciate a full refund please at your earliest convenience.
Order ID: [protected]-553. John Melis. Solicitor 28th Novemeber 2019
Thank you. Rosemary Cameron.
I have passed this correspondence onto the Australian Competition & Consumer Commission (ACCC).
Watchdog

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1:42 pm EST
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JustAnswer the fraud that has been perpetrated by just answer uk

I asked a Legal question, paid the £5, then was told the answer would cost me £44 and I said something like "I don't want to pay that kind of money", left it, and got a satisfactory answer, for free, from Google ... I have just looked at my Bank Account and Just Answer *Expert has taken £50 from my Bank Account (Reference [protected] GB) ... I gave no Authority for this money to be taken and it is therefore Fraud which I will escalate, in a very public fashion, unless I am reimbursed this money immediately.

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5:52 am EST
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JustAnswer monthly membership

A few months ago I logged in with a query about my Epsom printer and was asked to pay for the answer. I've just checked my credit card statement and notice that I"m being charged a monthly "membership" fee! I absolutely did not request this service at all. I had a ONCE OFF question I needed help with. I see it says that you can log into your account and cancel this membership but when I try and log in it doesn't recognize my email address ([protected]@iwebz.co.za). Also keeps saying I'm entering the incorrect password but as I cannot log in with my email address, I cannot change my password.
Please advise as I absolutely do not want this membership and would like the charges reversed as I in no way agreed to any kind of membership.
Regards
Alison Gadenne

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9:55 pm EST
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JustAnswer inability to cancel

Hi everyone, I paid my $5.00 for the free trial and received my answer. Call me crazy, I had a sick Betta fish.
Watch for the email indicating your temporary password

Sign in with it and change your password to create an account.
Go in and change your password and cancel the account.

On day 3 of the trial I read through this forum and am disappointed with myself for being so foolish. I attempted to get customer service and chat to confirm I cancelled before the trial period ended and to send me confirmation I cancelled and no further charges will be incurred. No answer and they can't help. So I had to call my bank and report it as fraud and get a new card. Hoping this helps others as trustworthy business transactions are rare. I was desperate to get help for my fish. I feel foolish.

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Braxton Ireland
, US
May 08, 2020 2:56 pm EDT

Good luck with these rotten SOB's...I was billed 4 months, and called each month to complain, and each time was assured it was cancelled. On the last call today after being billed again, they had the nerve to say there was no record of prior correspondence...and no record of the emails I received saying it was taken care of / cancelled. My phone records and emails tell a different story.

I cancelled my Credit card and will be filing a Dispute with my Credit Union and the Texas Attorney General, Ken Paxton.

NEVER EVER use these people...they are scammers.

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8:48 am EST
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JustAnswer money was wrongly deducted from my account

My name is ike great osita, my email address is [protected]@ yahoo.com. I lost this account and sort the help of just answer experts to help me recover it. I was charged $1 for that which I paid via my debit card. This was on the 28/01/2020. Subsequently my account was recovered after the payment. Then on the 04/02/2020, the sum of $47 was deducted from my account by just answer experts without any transaction or request from me and with just answer experts. I am therefore appealing that this said amount be reversed and paid back into my account with immediate effect because it is totally abnormal and uncalled for. Thanks

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8:35 am EST

JustAnswer billing for nothing

Hello there
I have been paying you monthly fee for nothing without noticing until now. Please stop taking my money and I would be thankful if you gave back to me what you have taken from my credit card. I tried to ask a question some months ago and did not get any answer. So I think you owe me both money and an apology.
Magni Hjálmarsson
Súðarvogi 48
104 Reykjavik
Iceland
+[protected]

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4:53 pm EST
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JustAnswer help with cancellation

Earlier this month I bought something by mistake so searched for Amazon service, Just answer came up, the robot asked the problem which I wrote they then requested $5 refundable !, Iwas told I would wait 2 minutes but waited 20 mins, lost patience & hung up, $5 was not worth angst. On tenth ofJanuary $69 was taken from my account at no time did I agree to that.
All this plus foreign fees it's immoral.
Please rectify this problem.
Anne Duffy phone 0433583258q

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

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