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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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10:38 am EST
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JustAnswer your subscription method is very deceiving

I entered the website to ask a question, for which I understood that you can try it for $1. I did try it, and the answers did not solve my problem . so I never entered again. to my surprise, when I saw my bank statement I saw that you had been charging $46 two months in a row. I never authorized this.
I called to complain about this and the answer was that she could cancel the service but not reimburse what has been already charged.
I never used it, I think this is a rip off. and make no mistake, i´ll tell it to everyone I know.
my email is [protected]@colegiomontano.edu.gt .

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6:10 am EST

JustAnswer answers questions

A charge was found on my Chase Freedom credit card. I found this charge after my December billing statement December 19th, 2019.The charge of 46 dollars was added to my Chase freedom credit card. The charge was added November 29th, 2019. The charge was made by an online business of HTTP://www.JustAnswer.com. I don't know this business and I never used this business knowingly. I consider having to resubmit this complaint an attempt to frustrate me; I will forward a complaint to So Car Attorney Generals office. I have already complained to Chase Freedom.

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Update by wally beever
Dec 20, 2019 2:48 am EST

I found a charge on my Chase Freedom credit card for $46 on November 29th, 2019. I did not make this charge or do I need it or can afford it. I demand a refund of $46 dollars. I did not make this charge or unknowingly, tricked into this charge.

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9:01 pm EST
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JustAnswer £40 taken from my account

I have already complained about this company taking out £40 from my account after I cancelled my £5 trial fee I would like a refund please as I have already stated that I am an old age pensioner and can't afford it [protected]@gmail.com l'm sorry that I didn't read the emails send by other people who were conned as well also my question to a solicitor was not of any benefit to me Thanks Teresa

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Update by Teresa Mcgauley
Dec 26, 2019 3:28 pm EST

On 6 th November I paid £5 for a free trial ( For advice from a solicitor which was of no assistance to me ) then I cancelled .So to my dismay £40 was taken from my account on 23rd.November .l have sent a few emails but no replies. Then on 24th.December another £40 was taken from my account again.I am an old age pensioner and £40 is 3/4 of my pension, so obviously I can't afford to lose that amount.I suspect that this is a Scam I would appreciate it if you could please get me a refund as I am desperate. I am also disabled and very hard to find someone who can help me with this problem.So when I came across this company. JustAnswer I was delighted as I thought this would give me the answer I was looking for .Thank you.

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1:05 am EST

JustAnswer charge to visa account

How dare u charge my account first with $5.-and minutes later$62.50 on the 16 December so much the for 7 day trial
On the first the page cc was required to continue
Second page required e mail address and now went into detail that it would charge a monthly fee. So I never continued to set up an account returned to previous page and deleted the cc info but I was already charged
Tried phone #but always no connection.
How will I get credited what a scam

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9:18 am EST
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JustAnswer technical/legal help

I authorised a one time trial payment of £5 to this company on 11th December. I had no wish to take further membership but they appear to have taken £40 from my account for a monthly subscription, which I did not authorise. It is extremely difficult to cancel membership online with this company. I have spoken with my bank who have cancelled all further subscriptions but would really appreciate refund of the £40 as I am living on a state pension and cannot afford to lose this amount.
Thank you
Morag

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Update by Morag Montgomery
Dec 18, 2019 9:20 am EST

Please the refund the £40 you took from my account without my authorisation. I had paid £5 for a trial membership then you took the monthly fee from my account. I have directed my bank to stop all further payments, but would really like my £40 back as I am living on a state pension and cannot afford to be without this money.

Please

Morag Montgomery

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10:04 pm EST

JustAnswer talked to a lawyer at "just answer"; phone # [protected]

Every thing went fine and i paid my "one time" bill. I was away for three months and unable to look at my charge account info. After i finally got a chance to review my billing, i noticed a 3 month charge from "justanswer", for a total of $159.00, a charge that i never agreed to! "this is a total scam"! regards, mr donald brown, 615 stoddard av., wheaton, il. [protected]/681-8665) p.S. A month ago i talked to these same people and was assured that the $159.00 charge would be reversed! such was/is, not the case!

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7:48 pm EST

JustAnswer membership

You have charged me for two months of membership, November and December 2019. . I asked one question in November and paid $5.00 with my debit card. I did not sign up for membership I called the bank and they got in touch with you and you refused to have my account credited. You should be refunding me $92.00 for two months membership.
If you do not approve a full credit I will be getting in touch with Better Business Bureau and file a complaint on your website review.
Mindy Offit
[protected]@yahoo.com

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7:26 pm EST

JustAnswer purchases

I opened an account on 11-8-2019, I cancelled the membership within the 7 day trial period. I have 3 payments of $28.00 dated 10-16-19, 11-16-19, 12-16-19. I just got off the phone with one of your representatives (12-17-19, 5:10 PM) and she said if I hadn't recieved an email about it then the account couldn't be cancelled or refunded. I then went to the website texted to a rep and she wanted another$1.00 which would open another account & she would connect me with a lawyer. I don't need to open anothe account which I'd have to cancell just to resolve this .All I need to do is have it noted with your company that I cancelled my member ship as sted above and have the 3 payments of $28.00 refunded back! My Email is [protected]@hotmail.com

2

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12:07 am EST
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JustAnswer unauthorized credit card charge

on 10/26/2018 was charged $53.68 for nohelp, just chatted with the robot
it was with a fully refundable $1.00/ Instead the charge. trying to get a refund I hit a brick wall. I then gave up but my angered was revived when justanser tried to solicit their service against to meet your requirements I will continue some gibberish. if that is not enough I'll add some more, I can be very prolific.

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10:21 am EST
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JustAnswer online advertizing

In July, this year I went on Justanswer.com to ask a question about my AOL account to move files. I did connect but didn;t go through with the question that I was going to ask and said I would be back later. I was not aware that the initial signup was not a one time connect but rather, if I did not cancel within 5 days there would be an ongoing charge. I rarely check by bank statements and just happened to today and noticed that $66 went through the account. I contacted the number from where the withdrawl came from and they advised me that I needed to cancel within the 5 day period but that they would now cancel the next payment and close the account. I believe this was misleading advertizing and I asked for my money back on the assistant blog but she just informed me that I needed to call the company; which I had already done.
How do I get my money back. I did ask them to name the State so I can complain to the DG office in whatever State they operate out of.
Thank you

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7:24 am EST

JustAnswer unauthorized credit card charge and lack of return of initial $5 charge that was promised as a return

Order number [protected]-903
November 22 or 23

I requested help from Bob regarding hundreds of junk emails and how to get rid of them. I was told I had to pay $5 that would be returned when help was complete and I was unsubscribed. I received texts from Bob telling me that I had been unsubscribed when we were finished chatting. ( He could not resolve my problem)
Sadly my texts were deleted when iphone updated.
When my MasterCard statement was received the $5 charge was there and not returned as well as a $66 membership fee which had not been requested by me. I would like these charges to be refunded to me.
I have blocked you on my MasterCard.
Thank you,
Bernita Capstick
[protected]@hotmail.com

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4:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer stealing and fraudulent activities on my card. a scam

Just Answer is a scam!
I asked two questions on just answer after paying the $5 trial fee. They sent an email saying my next charge would be $46 on the 14th! HOW! I didn't accept any ‘just answer expert' upgrade from these stupid people. When I saw the email, I went on my profile under membership and clicked cancel which is at the button of the page as I had read on their terms and conditions and customer service. Yesterday, 14/12/2019, the people deducted $46 from my account. AFTER I HAD CANCELLED THE SUBSCRIPTION, immediately after this I went back to cancel it again and tried changing my card details but it won't let me. I sent an email to them and a ‘Jeff' responded saying I'm not eligible for a refund, that I agreed according to their terms and conditions that no refunds would be made as a member. I DIDNT SIGN UP FOR MEMBERSHIP! AND THERE WAS NO CONFIRMATION WHICH IS PROMISED IN THEIR TERMS AND CONDITIONS! they STEAL money from you with the card details you provide under the pretense of and upgrade, then they throw their terms and conditions at your face.
THEY ARE FRAUDULENT SCAMMERS AND THIEVES
I DEMAND A REFUND RIGHT NOW!

The deduction was Listed on my bill as:
Just Answer Experts My JABILL.COM CA

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8:39 am EST
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JustAnswer overcharged credit card

To Whom it May Concern,

I have just checked my Credit Card transactions and I have been charged with a whopping membership for 41 GBP, after having only asked one question and been already charged with 4.69 GBP for this "trial" as well.
I am extremely unhappy with this and I do not recall having ever wanted or paid for a membership. I would like this matter dealt with and the membership refunded back into my Bank of Scotland Account as soon as possible. I would like someone to contact me via email regarding this issue.

Yours Sincerely,

Susannah Clark
[protected]@gmail.com

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Update by Susannahmc
Dec 12, 2019 8:49 am EST

This is unbelievable. I cannot delete my complaint now- I was under the impression I was sending Just Answer and EMAIL, and now my details are contained within my complaint on a PUBLIC BOARD. I am EXTREMELY UNHAPPY about this and I would like my details REMOVED COMPLETELY.

I would like to urgently have this removed. Please can a member of support contact me via email ASAP.

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7:13 am EST
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JustAnswer money taken out of my account without my consent

In October 2019, I had difficulty with Skype. One of Just Answer's technicians helped me and said I had to pay R599 for the service but the funds would be credited back to me.

I paid the R599 from my credit card and the funds were not credited back to me. INSTEAD Just Answer has taken another R599 from my account.

THIS IS THEFT. Please stop taking money out of my account and credit me back. I have not signed a debit order with you and the agreement with your technician was that I only paid this amount ONCE and Just Answer would repay this amount back to me.

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1:58 am EST

JustAnswer don't enter, a trial it’s a scam.

On day 7 of my 7 day trial they charged me $30 stating it was truly day 8. I guess for the 7th day they must charge you at 12 AM instead of giving you the full day like other trials? My trial started Wednesday, Dec. 4th and they charged me today, Wednesday Dec. 11th.

I contacted support and they refused a refund. I asked for a supervisor and they said they'd call me back in 10-15 mins. Never got the call.

I called my bank and I will be disputing this formally. If it is a 7 day trial, it should be 7 full days. Not whatever you decide you want it to be, Just Answer.

Also... what kind of question asking service is $30 a month? Yikes. Do yourself a favor and use Google.

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8:31 pm EST
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JustAnswer I had a free 7 day trial for £5 then I cancelled it, but £40 was taken from my account on the 21 st. november

As I have said above that I cancelled my £5 00 trial but £ 40 00 was taken from my Account on the 21/11/2019 .I would therefore expect to have this sum of money put back in to my account please.As this was a one time search for information from a solicitor ( Which they were not able to answer) I am an old age pensioner and I could not afford the fee they were going to charge me, and then to find out that they had taken £40 I got the shock of my life as I only got my Bank statement this morning.and this amount is 3/4 of my Pension So I beg you to please put this amount in to my account Thank You Teresa

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Update by Teresa Mcgauley
Dec 12, 2019 6:02 pm EST

I contacted the above company regarding a solicitors question I took the 7 day trial £5, but she asked for a good sum of money which I could not afford.Then I cancelled it but to my amazement £40 was taken from my account on 27 thNovember I am an old age pensioner and that was 3/4 of my pension I would be forever grateful if you would try and get a refund.Teresa McGauley.

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9:17 am EST
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JustAnswer lack of contact but still charged.

I contacted Justanswer to try to help me sort out a problem I had with my Samsung tablet.
I paid the initial £6 for a trial and I was told that I would get a pghone call from an expert if I paid an aditional £10 which I did.
I sent messages to say that after a period of time I had had no contact and to cancel all contacts, suddenly I have been charged with a £16 bill, and would really appreciate it if somebody contacts me to explain the charge as I have had no expert phone me to sort out my problem.
It then seems only fair that Justanswer refunds the £10 call charge as none have been received.

Hopefully Justanswer will contact me a lot quicker than their experts

Terry Jeffs

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9:15 pm EST
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JustAnswer billing and refunds

Several months ago I had 1 legal question and it was professionally handled and the advice was clear and concise...done deal!

I have recently noted that Just Answer has continued to bill my Master Card a subscription fee. I called their help line and after waiting a bit, the Rep, "Ula" took my call. I asked him to cancel my membership and refund my past 3 months service fee totaling $138.00. He explained it can't be done...policy. I didn't recall subscribing/signing up...it was automatically started on the 8th day! I explained I only had one question and had not used the service since. I asked him to elevate my call to his manager. Ula said manager would call in 30 minutes...never called! I can't find clear and an immediately available customer notice about the subscription practice. The advisor/lawyer mentioned none. Their slogans "100% Money Back Guarantee" and "Satisfactory is Our number 1 Priority" are meaningless.

VP Lisa Contoyannis has a problem with customer service...Consumer Affairs Accreditation Program should check their customer service practices.

I'm 81, retired military and pretty straight forward. I'm sure that I missed the subscription thing...an honest mistake and I missed the hook in my call. My treatment today, though, certainly doesn't seem to track with their website info and reputation. It's not the $138 bucks, now...just being treated like dense fool and taken for granted as a customer does have my attention. Tom Boone, [protected]

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1:48 pm EST
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JustAnswer canceling membership after trial period

I contactacted JustAnswer for a friend and paid the $5 initial cost for a 7-day trial period. I chatted with an online rep (automated) which was a joke. Looked on their website and it says to submit an email to support@justanswer.com to cancel membership. I sent and email. The next day, my bank account was charged $46. I called the # listed on their website and they assured me that they would investigate and to forward my original email back to support@justanswer.com so they could prove I tried canceling. Not even 30 mins after that, I received an email back from Just Answer saying...Hi There, it looks as though you've send an email to an address that is no longer accepting emails. How can the customer service provide an email address that is invalid. I will contact my bank to flag this as a fraudulent charge. Lesson learned!

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5:00 am EST
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JustAnswer unauthorized credit card charges

I have noticed that the amounts below were payed to Just Answer. I do not know what these were for. I would like to know i you will refund me. As i do not know what this was for
10 Nov 2019
JUSTANSWER *MEMBERSHP [protected] CA
-460.00
10 Oct 2019
JUSTANSWER *MEMBERSHP [protected] CA
-460.00
The following amounts were deducted from my credit card and i did not agree to this.
I want to know why these 2 amounts were deducted from my credit card?

11 Fontein Street

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Update by Dawid van Jaarsveldt
Dec 10, 2019 5:04 am EST

Will someone please get back to me concerning my complaint about the unauthorized payments that were made to Just Answer,

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

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