JustAnswer
reviews and complaints

I have already complained about this company taking out £40 from my account after I cancelled my £5 trial fee I would like a refund please as I have already stated that I am an old age pensioner and can't afford it [protected]@gmail.com l'm sorry that I didn't read the emails send by other people who were conned as well also my question to a solicitor was not of any benefit to me Thanks Teresa

How dare u charge my account first with $5.-and minutes later$62.50 on the 16 December so much the for 7 day trial
On the first the page cc was required to continue
Second page required e mail address and now went into detail that it would charge a monthly fee. So I never continued to set up an account returned to previous page and deleted the cc info but I was already charged
Tried phone #but always no connection.
How will I get credited what a scam

I authorised a one time trial payment of £5 to this company on 11th December. I had no wish to take further membership but they appear to have taken £40 from my account for a monthly subscription, which I did not authorise. It is extremely difficult to cancel membership online with this company. I have spoken with my bank who have cancelled all further subscriptions but would really appreciate refund of the £40 as I am living on a state pension and cannot afford to lose this amount.
Thank you
Morag

Every thing went fine and i paid my "one time" bill. I was away for three months and unable to look at my charge account info. After i finally got a chance to review my billing, i noticed a 3 month charge from "justanswer", for a total of $159.00, a charge that i never agreed to! "this is a total scam"! regards, mr donald brown, 615 stoddard av., wheaton, il. [protected]/681-8665) p.S. A month ago i talked to these same people and was assured that the $159.00 charge would be reversed! such was/is, not the case!

You have charged me for two months of membership, November and December 2019. . I asked one question in November and paid $5.00 with my debit card. I did not sign up for membership I called the bank and they got in touch with you and you refused to have my account credited. You should be refunding me $92.00 for two months membership.
If you do not approve a full credit I will be getting in touch with Better Business Bureau and file a complaint on your website review.
Mindy Offit
[protected]@yahoo.com

I opened an account on 11-8-2019, I cancelled the membership within the 7 day trial period. I have 3 payments of $28.00 dated 10-16-19, 11-16-19, 12-16-19. I just got off the phone with one of your representatives (12-17-19, 5:10 PM) and she said if I hadn't recieved an email about it then the account couldn't be cancelled or refunded. I then went to the website texted to a rep and she wanted another$1.00 which would open another account & she would connect me with a lawyer. I don't need to open anothe account which I'd have to cancell just to resolve this .All I need to do is have it noted with your company that I cancelled my member ship as sted above and have the 3 payments of $28.00 refunded back! My Email is [protected]@hotmail.com

2

on 10/26/2018 was charged $53.68 for nohelp, just chatted with the robot
it was with a fully refundable $1.00/ Instead the charge. trying to get a refund I hit a brick wall. I then gave up but my angered was revived when justanser tried to solicit their service against to meet your requirements I will continue some gibberish. if that is not enough I'll add some more, I can be very prolific.

In July, this year I went on Justanswer.com to ask a question about my AOL account to move files. I did connect but didn;t go through with the question that I was going to ask and said I would be back later. I was not aware that the initial signup was not a one time connect but rather, if I did not cancel within 5 days there would be an ongoing charge. I rarely check by bank statements and just happened to today and noticed that $66 went through the account. I contacted the number from where the withdrawl came from and they advised me that I needed to cancel within the 5 day period but that they would now cancel the next payment and close the account. I believe this was misleading advertizing and I asked for my money back on the assistant blog but she just informed me that I needed to call the company; which I had already done.
How do I get my money back. I did ask them to name the State so I can complain to the DG office in whatever State they operate out of.
Thank you

Order number [protected]-903
November 22 or 23

I requested help from Bob regarding hundreds of junk emails and how to get rid of them. I was told I had to pay $5 that would be returned when help was complete and I was unsubscribed. I received texts from Bob telling me that I had been unsubscribed when we were finished chatting. ( He could not resolve my problem)
Sadly my texts were deleted when iphone updated.
When my MasterCard statement was received the $5 charge was there and not returned as well as a $66 membership fee which had not been requested by me. I would like these charges to be refunded to me.
I have blocked you on my MasterCard.
Thank you,
Bernita Capstick
[protected]@hotmail.com

Just Answer is a scam!
I asked two questions on just answer after paying the $5 trial fee. They sent an email saying my next charge would be $46 on the 14th! HOW! I didn't accept any ‘just answer expert' upgrade from these stupid people. When I saw the email, I went on my profile under membership and clicked cancel which is at the button of the page as I had read on their terms and conditions and customer service. Yesterday, 14/12/2019, the people deducted $46 from my account. AFTER I HAD CANCELLED THE SUBSCRIPTION, immediately after this I went back to cancel it again and tried changing my card details but it won't let me. I sent an email to them and a ‘Jeff' responded saying I'm not eligible for a refund, that I agreed according to their terms and conditions that no refunds would be made as a member. I DIDNT SIGN UP FOR MEMBERSHIP! AND THERE WAS NO CONFIRMATION WHICH IS PROMISED IN THEIR TERMS AND CONDITIONS! they STEAL money from you with the card details you provide under the pretense of and upgrade, then they throw their terms and conditions at your face.
THEY ARE FRAUDULENT SCAMMERS AND THIEVES
I DEMAND A REFUND RIGHT NOW!

The deduction was Listed on my bill as:
Just Answer Experts My JABILL.COM CA

To Whom it May Concern,

I have just checked my Credit Card transactions and I have been charged with a whopping membership for 41 GBP, after having only asked one question and been already charged with 4.69 GBP for this "trial" as well.
I am extremely unhappy with this and I do not recall having ever wanted or paid for a membership. I would like this matter dealt with and the membership refunded back into my Bank of Scotland Account as soon as possible. I would like someone to contact me via email regarding this issue.

Yours Sincerely,

Susannah Clark
[protected]@gmail.com

In October 2019, I had difficulty with Skype. One of Just Answer's technicians helped me and said I had to pay R599 for the service but the funds would be credited back to me.

I paid the R599 from my credit card and the funds were not credited back to me. INSTEAD Just Answer has taken another R599 from my account.

THIS IS THEFT. Please stop taking money out of my account and credit me back. I have not signed a debit order with you and the agreement with your technician was that I only paid this amount ONCE and Just Answer would repay this amount back to me.

On day 7 of my 7 day trial they charged me $30 stating it was truly day 8. I guess for the 7th day they must charge you at 12 AM instead of giving you the full day like other trials? My trial started Wednesday, Dec. 4th and they charged me today, Wednesday Dec. 11th.

I contacted support and they refused a refund. I asked for a supervisor and they said they'd call me back in 10-15 mins. Never got the call.

I called my bank and I will be disputing this formally. If it is a 7 day trial, it should be 7 full days. Not whatever you decide you want it to be, Just Answer.

Also... what kind of question asking service is $30 a month? Yikes. Do yourself a favor and use Google.

As I have said above that I cancelled my £5 00 trial but £ 40 00 was taken from my Account on the 21/11/2019 .I would therefore expect to have this sum of money put back in to my account please.As this was a one time search for information from a solicitor ( Which they were not able to answer) I am an old age pensioner and I could not afford the fee they were going to charge me, and then to find out that they had taken £40 I got the shock of my life as I only got my Bank statement this morning.and this amount is 3/4 of my Pension So I beg you to please put this amount in to my account Thank You Teresa

I contacted Justanswer to try to help me sort out a problem I had with my Samsung tablet.
I paid the initial £6 for a trial and I was told that I would get a pghone call from an expert if I paid an aditional £10 which I did.
I sent messages to say that after a period of time I had had no contact and to cancel all contacts, suddenly I have been charged with a £16 bill, and would really appreciate it if somebody contacts me to explain the charge as I have had no expert phone me to sort out my problem.
It then seems only fair that Justanswer refunds the £10 call charge as none have been received.

Hopefully Justanswer will contact me a lot quicker than their experts

Terry Jeffs

Several months ago I had 1 legal question and it was professionally handled and the advice was clear and concise...done deal!

I have recently noted that Just Answer has continued to bill my Master Card a subscription fee. I called their help line and after waiting a bit, the Rep, "Ula" took my call. I asked him to cancel my membership and refund my past 3 months service fee totaling $138.00. He explained it can't be done...policy. I didn't recall subscribing/signing up...it was automatically started on the 8th day! I explained I only had one question and had not used the service since. I asked him to elevate my call to his manager. Ula said manager would call in 30 minutes...never called! I can't find clear and an immediately available customer notice about the subscription practice. The advisor/lawyer mentioned none. Their slogans "100% Money Back Guarantee" and "Satisfactory is Our number 1 Priority" are meaningless.

VP Lisa Contoyannis has a problem with customer service...Consumer Affairs Accreditation Program should check their customer service practices.

I'm 81, retired military and pretty straight forward. I'm sure that I missed the subscription thing...an honest mistake and I missed the hook in my call. My treatment today, though, certainly doesn't seem to track with their website info and reputation. It's not the $138 bucks, now...just being treated like dense fool and taken for granted as a customer does have my attention. Tom Boone, [protected]

I contactacted JustAnswer for a friend and paid the $5 initial cost for a 7-day trial period. I chatted with an online rep (automated) which was a joke. Looked on their website and it says to submit an email to support@justanswer.com to cancel membership. I sent and email. The next day, my bank account was charged $46. I called the # listed on their website and they assured me that they would investigate and to forward my original email back to support@justanswer.com so they could prove I tried canceling. Not even 30 mins after that, I received an email back from Just Answer saying...Hi There, it looks as though you've send an email to an address that is no longer accepting emails. How can the customer service provide an email address that is invalid. I will contact my bank to flag this as a fraudulent charge. Lesson learned!

I have noticed that the amounts below were payed to Just Answer. I do not know what these were for. I would like to know i you will refund me. As i do not know what this was for
10 Nov 2019
JUSTANSWER *MEMBERSHP [protected] CA
-460.00
10 Oct 2019
JUSTANSWER *MEMBERSHP [protected] CA
-460.00
The following amounts were deducted from my credit card and i did not agree to this.
I want to know why these 2 amounts were deducted from my credit card?

11 Fontein Street

Hello, i cancelled my account right after i asked a 5$ question, i made sure because i didn't want to get charged extra, but guess what, i was charged, I've done some research and this has happened to many many people, but there is no way i can spend 29$ on an answer website, i want my money back, there is no advertisement of no full refund, this is ridiculous please give me my money

On 11/27/2019 Just answer made a $46.00 membership fee charge on my credit card. I did not authorize this charge, nor do I want to be a member of this service. I received no prior notification or paper statement of this fee. I wish to have it credited back to my card and my name removed from their roles. Prior to this charge I was installing a Roku system on my TV and had a technical issue. I contacted Roku and was directed to the Just Answer website. They helped me with this issue and I was charged $26.00 which I felt was an exorbitant fee, but decided it would be too much trouble to dispute the charge. But this $46.00 fee is entirely out of line with the fact I had no prior approval.
Thank you
Clay burn J. Hanna Jr