JustAnswer
reviews and complaints

Today is Feb 27th and I had $29.00 stolen from my checking out by them. I had used the site before no problems, I never gave them premission to do a re accuring fee.

there is a phone number [protected]

My dog is sick and I asked 1 question about 2 months ago. I had no issue then they took 30.00 from my ocean first bank account. Today sunday they took out 29.00 what? I never signed up for anything. Please help me get money back.

On February 14th they began debiting my bank account for $46 without my knowledge or permission. I never set up an account with them so I have no way to cancel. I did ask for advice and payed the $ 1.00 fee as required. However, in no way did I EVER agree to recurring payments. They have now taken $46 from my account on two occasions and this has to stop

These are the numbers associated with the money being withdrawn

820488 DDA

[protected] 820488

I have been having problems with a recurrent fever and sought advice/medical opinions here. I was told I would need to pay $1 for an answer. I'm delirious with said fever and thought I was only paying the $1 for an answer. I was charged $50 for a membership I did not know existed. I know I should have read the fine print, but this specification about the membership fee Is so tiny. and there is no confirmation for the charge I cannot afford that fee right now and really did not mean to sign up for a membership. I have not used the membership. I actually cancelled it. I have been trying to get a refund and I am told you do not refund memberships. I find this quite unfair as I realized my mistake less than a minute after the transaction and did not use any of the membership details but still, $50 is gone from my account for a service I did not mean to buy.

On January 24th I paid $2.00 for a question on an art piece. I never noticed that a charge of $40.00 was also deducted from my bank account which was not authorized.

On February 24th another $40.00 was deducted from my account,

I never signed up for a JustAnswer membership and would like my money refunded.

Thank you

I once used this service for a once off help with one of my softwares, since then my Credit Card gets debited to the tune of 49 Swiss Francs every month.

I want this stoped

My name is Larry Price and I recently used your service (2/19/2022) and your expert was unable to help me, but I was still charged $46 and $36. The remote was never used as I said your expert was not able to help me. I am requesting that you please refund my money. Thank you in advance for your attention to this matter.

Larry Price

1515 N. Franklin Street

Philadelphia, PA 19122

Phone-[protected]

February 18, 2022

Signed onto JustAnswer in good faith for $1.00. I did NOT ask anyone any questions yet, I did NOT agree to a monthly membership...but I happened to look at my bank statement the same day, and saw that they charged my credit card $46.00 without my knowledge or consent. I called [protected]) to complain..."Jessa" promised that I would not be charged and a refund would be issued, AFTER I told her I would blast their fraudulent practices all over the Internet, Facebook, etc...to warn people of their scam.

"Jessa" texted me on my phone an hour later, which read: ...your membership has been cancelled as of today. You will no longer be billed on a monthly basis.

Note--that there is no mention of getting a refund for the fraudulently obtained $46 already taken. I will fight this until the day I die, I swear...

I find that $76 has been taken from my account for the second time. I do not want to pay Just answer an ongoing fee. I remember looking to Just answer for some reason but didn't use the answer and I believe it said that a fee of $2 would be charged. I have now been charged $150 which as a 88 year old pensioner am unable to pay. Please cancel any ongoing payment to you that you believe I owe Just Answer. Keith Leggett

Trying to cancel everything as it is too much for my service to handle…..cancel and want a refund… already gave my credit card!

i rung kevin order id [protected]-903 on the 8/12/2020, i paid my $10, i just found out today that you have billed me for 12 months at $46 a month? I did not want or asked for this, i omly rung once! this is not right,

[protected]@hotmail.com

On the 15 of February 2021 I selected on the website the once off question of R15 to be billed to my account My question was in regard to my vehicle which was having problems with it. after not getting an answer from them and after waiting a along time I saw that they charged my account R433 when I complained and had to work to get someone to answer me they eventually came back to me saying that it was non refundable because the 15 rand was to sign up and the lager amount was to post a question which was not explained on their website. I Have not received a single email from them only one stating my membership has been cancelled

this company lies and cheats to scam people out of their hard earned money and some of us cannot afford to lose that money we are in desperate need of.

Please do not use this company or website at all

On Feb082022, I was charged $66 on my credit card without any notification. The only fee that I was made aware of was for $2.00 and when I called customer service to explain the whole situation they told me they cannot do anything about it and the fee is non-refundable. This is an absolute scam, they only tell the customer about the $2.00 fee to get their credit card details but in return charge them for $66.00.

I asked a question about chewable tablets for dogs to control fleas. they said it would be a $1 charge for a Veterinarian to answer.

THEY CHARGED ME $31

WHAT A RIP OFF AND FAUD

the ask a VETERINARIAN web site is a scam (VETERINARIAN*JUSTA800-240-1371)

[protected]@gmail.com

Hi,

I just noticed on my credit card I have been charged $1.00 on Dec. 31st, 2021, and on January 8th, 2022 $46.00 was charged, on Feb. 8th, 2022 another $46.00 was charged on my credit card. I never ordered anything from this site. or used it. I would like you to check into it if you need my card #'s please call me at [protected] my name is Bruce Parnell or you can speak with my wife Cindy.

My email is [protected]@icloud.com

[protected]

The Mastercard is under my name: Bruce A. Parnell,

1 Spruce Street, Winchester, MA 01890

Google website said $2.00 for an answer. Asked my question and had nothing to do with what I asked. Then my texts were not sending. It came up with messages not sent . Then checked my bank and as well as the $2.00 there was another $66.00 dollars to the same just answer company for membership which as far as I’m concerned was no where to be seen. Not happy.

I am filing a complaint due to just answer charging my credit card 46 dollars when I was unaware of charge and did not authorize it. I cancelled membership a few hours later on same day after finding out they charged my card 46 dollars. I thought I was going to get a refund but they are very deceptive and use unfair business practices to obtain your money. they make false claims that customer service is important to them but just answer is a total scam.

My complaint is the same as the thousands of others. You are marketing (1) question answered for a set fee and then slipping in a "membership" fee between all the texts, chats, emails that you send during the sign up process. Consuming me and other into overlooking the text you put in... that covers your [censored]! STOP STEALING FROM PEOPLE!

I am seeking refund of any fees paid! I didn't get my question answered and told the independent contractor to HALT all work. The valuation never was received!

I was charged for $42 on the 03/02/2022. I asked a question on JustAnswer’s veterinary questions. This costed $5 in which I authorised. Almost one week later, I see on my bank app that I have been charged $42 from JustAnswer which I did not authorise nor pay for. Order number is [protected]-410. I’d like and expect to receive a recharge. JustAnswer is a scam.

My wife has issue with her Gmail account and was trying to recover it, we sought help from JustAnswer and charged $1 for their services & we agreed and supplied our card details. Just within a couple of hours I was billed $1 & unduly billed $46 respectively.

I have tried in vain to reach out to them for explanation and reimbursement as it was on a robot that was chatting with me off point.

Please, how do I get my money back because I actually paid $1 for their services.

Kindly help.

Thank you.

Christian Abimajeh

We did not authorize a monthly enrollment fee for your service.

It began in December 2021 and we were charged again in January 2022

Please discontinue this charge asap and refund the fees charged for

Dec and Jan.