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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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3:51 am EST
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JustAnswer just answer

I agreed to a £5.00 refundable one week trial. The money has been taken from my account within three days. I cancelled my subscription within fifteen minutes when in answer to my question the reply referred to a question asked nine months ago. This American set up is clearly a dishonest, rather nasty form of scam. Even this complaints system is telling me that my complaint is too short and is unlikely to be answered! Whatever happened to brevity as a desirable element of communication. I rest my case. I say again, "I rest my case!"

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9:53 am EST
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JustAnswer website set up to make it difficult to cancel on own, so they can keep your $

I entered my CC info for a question to be answered during my trial period. But when it came time to cancel my trial and avoid being charged, the system kept telling me that my password was wrong, and when I tried to change it, the temp password did not work. So I was unable to access my account, and unable to close the account in time to the avoid the $29 fee, which JustAnswer says is forfeit and will not be returned.

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7:05 pm EST
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JustAnswer monthly membership fee?

READ RIPOFF RIPOFF SCAM SCAM! Do Not USE SERVICE. LOSE $45! When using this service it clearly states they charge you $5.95 for answering your question. Some $$ goes to charity. Nice. But nowhere do they CLEARLY state that this is a trial membership that will turn into a monthly one within 7 days unless cancelled. They sent me numerous texts about how my question was answered, rate the provider, service etc. reasonably they could of sent a text about membership fee. BUT NO. Nothing about a membership fee. I honestly thought this was a pay per call service with the way they presented it and "hooked" me online. " your medical question answered by a professional for $5.95. ". I received a charge on my credit card of $46. I called the 1-800 and she said oh yes we sent an email to you stating the membership was a trial for seven days. I found that email they sent the same night I used the service in my spam. All it states is Plan: Plus Trial for $5.5 until 01/31/2020. There was a link to tell me all of the great services I would get but nowhere does it mention a monthly fee or membership. This is a rip-off with no transparency-a TOTAL RIP-OFF. I will file with the Attorney General of my State-I suggest ANYONE having this experience do the same. You can do it online, it's free and takes a second. If they receive too many complaints from consumers, the AG will not allow them to operate in the State.

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12:06 pm EST
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JustAnswer justanswer

Debit, -dated 12/10/2019 9n the amount of $50. from my (Roland Bouchard) Bank Account : 2704 POS Debit 221001 *membe800-240-13 71 Ca

I was informed that the Error would be Corrected by You & a remittance would be credited to my Account.

As of this date... my Bank Account has Not received the $50. amount.

******************************************

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11:24 pm EST
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JustAnswer just answer ask an expert a question

I went to the website of this company and paid $5 for a "free" trial and received an answer to my question which was less than satisfactory. Since then I have had $66 taken from my credit card. I did not authorize this transaction and I can't speak to anyone to get an answer as to why this has happened. It is a very unsatisfactory situation and it seems that the only option I have is to cancel my card and try to get the transaction reversed by my bank. NOT HAPPY!

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Update by Nola Gullidge
Jan 31, 2020 1:07 am EST

Thank you for responding to my complaint, however the fact remains that I did not sign up for membership and never received an email receipt as you suggested. I think you should have a serious look at how you conduct business as it gives your company a very bad name. I have also noticed that there are a lot of other dissatisfied people to whom you have done the same thing. I certainly will not recommend your company to anyone and in fact have posted details to my facebook account

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4:05 pm EST
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JustAnswer justanswer dog vet

I spoke to this service in January and my account was debited £5.00, the fee specified, fine but now I notice a further £25 has been taken out of my account on the 20th Jan. I did not wish to become a member and made no agreement with them. This is wrong, please resolve ASAP. I wasn't that impressed with the information received. I had hoped for information that I hadn't considered myself. A few texts went back and forth then they suggested for more money I could call and speak to someone, at that point I stopped the communication. I only did this because it was out of hours. I went to see my vet the following day. Disgusting they should have dinner be this. I want to be reimbursed
Regards
Jacky Jacoby

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6:15 am EST
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JustAnswer unrequested charge for membership

I have noticed a charge on my Visa Card Online Bank Statement for $66 dated 25/1/2020 which I DID NOT request. Why was I automatically charged this amount when I initially requested information about a computer problem for which I paid a refundable $5 and which was unresolved. I did not apply for a subscription to Just Answer and this amount was not authorised. Please explain, close my automated account and refund the $66 ASAP. Very bad customer service.

Thanks,
Julie Martens

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11:41 am EST
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JustAnswer unauthorized credit card charges - answer to query did not resolve the issue client number [protected]-6.

Kindly refund both these amounts as the response was inaccurate and I did not give Just Answer permission to debit my credit card for a further R365.

Client number ; [protected]-6

DSTV uses Showmax as an add on service to their Premium members . A message kept coming up on my screen which i needed to get rid of. I had moved home .As I was already a premium member It had nothing to do with what type of membership i had . It had to do with the settings for showmax - (Had to speak to a showmax consultant who then gave me an OTP to use to rectify the settings on my DSTV system - I then had to use this to be guided through the set up by DSTV - this cleared my system).

All my credit card info can be found on my client number - Do not ask me to complete any extra credit card info...I await a speedy REFUND . Rgds Heidi vd Walt [protected] RSA

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7:12 am EST
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JustAnswer justanswer has illegally deducted money from my visa debit card

I contacted Just Answer on 12 November 2019 for Professional Help regarding my Autistic Nephew.
I paid GBP 5.31on 12/ 11/ 2019
On 22/11/2019 you deducted GBP 39.67
On 23/12/2019 you deducted GBP 39.67
On 22/01/2020 you deducted GBP 39.67

Total Deducted = GBP 119.01
I DID NOT AUTHORISE THESE PAYMENTS WHICH YOU HAVE ILLEGALLY DEDUCTED FROM MY VISA DEBIT CARD.
Please reimburse the amount immediately to

Rosemary Middleton [protected]

I tried to phone your UK Number but surprise, SURPRISE. NO REPLY.
PLEASE RESPOND IMMEDIATELY TO THIS EMAIL.

my email address: [protected]@yahoo.com

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10:16 pm EST
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JustAnswer unauthorised transactions billed

I logged onto the Justanswer website, paid the $4.63 AUD plus $0.13 AUD foreign fee on 6th January 2020, then received 5 unauthorised transactions of $0.10 charges. On top of that, I did not receive a resolution, I was told I had to pay for a social media expert.

Please refund the charges to my Mastercard. While I understand it is not much, it is the principal.

Som-Ling

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2:57 pm EST

JustAnswer membership

Good morning. I have just been charged $NZ76 on my Visa Card presumably for membership?.
The day in fact the minute I inadvertently joined while sorting out an Amazon problem and was charged $2 I contacted JustAnswer advising of my error and requesting cancellation plus the refund. I am a NZ pensioner and cannot afford this kind of thing. I again request cancellation and a refund of the fees charged. Thank you in anticipation.
Regards
Phil Martin

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2:13 am EST
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JustAnswer unauthorized credit card charge

I was trying to get Epson customer support for help in setting up my new printer, and clicked on the JustAnswer trial offer by mistake, thinking it was connected to Epson. The trial offer was listed at $5.00 but found later that my credit card was billed for $39.00. I contacted their customer service and requested that the trial offer and membership be cancelled the same day (Jan. 24/2020). When I tried to contact customer service again, the staff person tried to have me contact a lawyer to resolve the problem. I asked if I would be billed for chatting with the lawyer, and the staff person avoided answering, so I disconnected the chat. I would like a refund of the $39.00 billed to my Visa as I did not authorize that amount, and assurance that Just Answer cannot access my credit card without my authorization.

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7:47 pm EST
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JustAnswer unauthorized use of my credit card

Recently I looked for help regarding my Hewlett Packard printer, re: a wi-fi- connection. "Just Answer" was listed in an internet search as a problem solver. I thought the service was connected to Hewlett Packard Co. The promo indicated I could get an answer for $1.00 on a trial basis.

I received somewhat of an answer but the solution did not fix my printer problem, however I thought I was only going to be charged one dollar. So, I quit using this service.

However; upon looking at my Bank Statement, today, 01 24/2020, I see that a charge was put thru my bank in the amount of $65.00. i.e. PURCHASE JA-EXPRT.COM 800-240-1371.

I am instructing my bank to put a stop payment on this charge. I am cancelling this transaction absolutely and DO NOT authorize you to use my Credit card ever again.

Barbara L Sarao
January 24, 2020

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12:17 am EST
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JustAnswer legal fees

Hi, my name is Paul, recently I was seeking professional help from yourselves but had decided not to go down this path with you, so I canceled my account after giving you details as requested which included my credit card for billing. My account statement has just shown a debit of $66.00 so I wish for a refund of this amount and to close this account that I simply do not have with you thanks [protected]@hotmail.com

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5:55 pm EST
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JustAnswer I cancelled on the 3rd day of my 5 day trial and they charged my husbands card anyways.

I had a question about some coins I have. S$o I just typed exactly that into my search engine (Google.com) and I landed on the Just answer site which lets the question go through but then wants $5 for the answer. The $5.00 payment, however, gets you a 5-day trial. I spoke to a member of customer service and explained that I had found the answer I was looking for on my own and so I wanted to cancel my account and said it had only been 3 of the 5 given.
Then yesterday evening my husband looked at his card amount and they had charged his card anyway. That is bogus... and I expect that money to be refunded back to his card ASAP. Now that is no way to do business. The customer service lady was not at all pleasant to me either, Its not my fault. The lady never told me if there was anything else I had to do because I had canceled 2 days before time of my trail was up. I need to know how long this is going to take because He is furious. I don't need my 36-year marriage to end over something like this but that is how he is. thank you and please asap and let me know - That is not a nice way to conduct business.
Laura Harsha

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4:59 pm EST
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JustAnswer justanswer taking out subscription

We only used your website once where you were very helpful but have since had two extra payments taken out of account for $49 over the last two months. We no longer require your services so would like this subscription withdrawal to stop. We have contacted our bank also to make sure that this amount is not taken out of our account in the future. We received no correspondence to say that this was a continual subscription once we had used your website. Please look into stopping this subscription now for us.
Thanks
Tony Parnell

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6:03 am EST
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JustAnswer unauthorized debit card withdrawals

i never signed up for membership and have had an answer on a car problem answered for 5 pounds and am now being billed monthly.WTF. canceled payments with my bank .but they still have taken £50 from my account. there seems to be no way of getting a reimbursement. this site is not safe to use as like quick sand it is very hard to get out of...there should be an authority to report this kind of thing too ...

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2:48 pm EST
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JustAnswer justanswer.com

I was told that I would need to submit my credit card to get a trial one answer for a question on resolving a MacBook Pro issue and iTunes. No worries, I was told.. as soon as you submit a five star rating, you will not be charged anything. The question was not resolved, and I was told by the representative to go to Apple for an answer. I did so, and my issue was resolved.

TZWZ [protected] --IS THE JUST ANSWER CASE NUMBER.
Order number [protected].
Date of charge 1-20-2020.
Date of service 1-12-2020
Just Answer Phone number shows 800-509-5507..
The "expert" who was online with me was Sandeep Mukherjee ( stated to be a Mac Support Specialist.

I have the entire conversation (chat) between myself and the Just Answer rep. recorded on my telephone.

Web site say 100% customer satisfaction guarantee. all questions are refundable within 30 days.

My credit card was charged $46.00. I called and had to cancel my credit card with my bank.

I desire a full refund.

I have attached two screen shots to the Just Answer rep, with me telling him I had to go two Apple direct as he was not able to fix my issue.

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7:46 am EST

JustAnswer inability to cancel subscription to just answer

On 9 January 2020 I paid £5 for a 'trail period' and advice about my mobile phone. I was given a useful answer and I then paid a 'tip' of £6 on 13 January.

Your website state that you will remind customers to cancel if they do not wish to take up membership of Just Answer after the trial period. I received no such reminder, and £30 was taken from my account on 20th January.

I then tried to cancel my membership today via your website but could find no means of accessing my account, and I was unwilling to pay a further £5 to enter into contact with an adviser. I have therefore told my bank to cancel the payments to you.

I believe my 'membership number' may be 0808-168-4692GB, as that is what appears on the deduction from my account.

In case any of this is unclear, I do not want membership of Just Answer. I hereby cancel any agreement I may have inadvertently made with you. I would be pleased to receive a refund of the £30 paid today.

Susan Cheshire

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10:55 pm EST
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JustAnswer unauthorised credit card charges

Date of Incident
15 December, 2019
Client Number
[protected]
Description
I sent $2.00 for a trial question on 15 December, 2019. I submitted a question about restarting a Kindle e-book. I was very pleased with the advice I received.
18th December.
I was asked to send a tip for the expert. I sent $15.00 because I was very happy with the advice. Visa statement received 20 January 2020, shows $150.00 paid. I did not authorise this amount.
25 December.
Visa paid $70 for "Membership [protected]" I did not authorise this payment.
Resolution Wanted.
I would like the overpayment of $135.00 and $70.00 refunded please.

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Update by V. M. McLeay
Jan 19, 2020 11:02 pm EST

No update made yet.

Update by V. M. McLeay
Jan 19, 2020 10:57 pm EST

No update to be made yet.

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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Contact JustAnswer customer service

Phone number

800-942-4543

Website

www.justanswer.com

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