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3.4 1476 Reviews

JustAnswer Complaints Summary

870 Resolved
602 Unresolved
Our verdict: While JustAnswer has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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JustAnswer reviews & complaints 1476

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2:32 pm EST
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JustAnswer unauthorised money taken from my account.

As i though this had been sorted out.i cannot find thte relevant b ank statements.I shall contact my bank again because they took this to fraud suqad.You toopk £30 0 from my account.I did not receive any service.I was told by one of your operatives they could not find the account and card number.I am not going throught this again .So stop this harassement immediately.
Nesta H ughes.

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Bigivan
, IT
Jan 17, 2020 2:57 pm EST
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30 or 300$? It is not clear

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10:43 am EST
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JustAnswer customer service

I singed up for the 7 day trial and paid $5 after the trial i got charged $29 ( I didn't know i was signing up for the membership) called customer service an hour after the payment was made to cancel my membership and get my money back since it was a payment for a month worth of questions that i wasn't going to need. Spoke to Anthony and he was rude and unhelpful. he said i had asked a question 7 days ago and that i had gotten an answer ( the question was done when i paid the $5 for the 7 day trial) I explained and he said that if i didn't want the membership i should've canceled the day before. I asked him if i could speak to someone else and he said no. Terrible customer service and honestly the question answered wasn't even helpful.

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10:13 am EST
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JustAnswer membership

I asked one question and automatically became a member with a fee of £25, I think this is a underhanded and totally unproffesional way of enlisting members.
I have cancelled my so called membership and requesting a full refund to be payed into my credit account

A Very Dissatisfied Ex member

On trying to submit my complaint another underhanded tactic! 350 WORDs, I want to complain not write a novel, get real.

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1:44 am EST
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JustAnswer billed for six months after trying it once

I was checking my bank statement and discovered a have been being charged $34 per month for thre last six months after using the service one time! I ended up needing billed August of 2019 through, January 2020. I did not agree to the recurring payment and would like my money back!
This is ridiculous. I need to contest these charges with my bank! Very shady.
Sincerely,
Chris Lawson

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7:00 pm EST
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JustAnswer your site is a fraud rip off.

I ask a question in May of 2019 paid for the and answer cancelledthe trial membership, suddenly in Jan. 20 get another bill. Stay away from this site, it is a rip off. Guard your credit card and keep an eye on it. Even when you cancel they will keep charging you after awhile when you least exspect it. So take my advise and stay away from them. When you try to explain their their complaint dept. they send you to a forgien country for your answer and of course the person doesnt speak English so you get nowhere. My advise is to stay away or pay the price over and over again.

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Update by catmandoo 54
Jan 09, 2020 7:08 pm EST

Alert, stay away from this site. It is nothing but a rip off. You cancel the trail membership and they will still sneak in a charge months later. When you complain they send you to a non English speaking person so all you do is get your time wasted. It is amazing that I cancelled didn't hear from them for 8 months then wham get a bill. I complain to the complaint dept. and they tell me that I never cancelled. If I never cancelled then why didn't I receive any membership information? Didn't even have an account set up but they sneak in and keep taking your money out. Stay away from these guys or pay the price.

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6:45 pm EST
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JustAnswer unauthorized paypal billing

I was told that I was signing up for a 7 day trial. I did not see any way to cancel anything after the trial. On the same day I signed up I got my answer but got a jillion emails after that for 2 days until I finally replied and told them to stop. I requested cancellation of my account in that reply. Then I got a PayPal notice of a $60 charge for continuing service. I called Just Answer and was told that I automatically agreed to continue by using their service (even though all I used was the 7 day trial) and there was nothing I could do about it, my request by email to cancel wasn't acceptable, and I should have called them as instructed in the signup stage (which I never saw). In my opinion this is an unethical operation and I strongly suggest you stay away from them.

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2:57 pm EST
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JustAnswer dishwasher repair

On December 30, 2019, after contacting Fisher Paykel, the manufacturer of my dishwasher, I was forwarded to Just answer. After contacting them, I was directed to the credit card enrollment and accept a $5.00 refundable charge. I agreed to pay the $5. After several minutes of chatting with an "expert", I decided that this person had no answer to my problem and signed off. I did not agree to pay the $37 "expert fee" yet it appears on my Barclay's credit card statement.

Regretfully, I didn't make a copy of the chat correspondence.

When I tried to contact them online, all I got was the log on site with a direction to give them my credit card before continuing. There was no way to contact them. I will contact Barclay Bank to challenge the unlawful charge.

I am requesting a refund of $37.

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Update by Kathleen P Boyd
Jan 07, 2020 3:03 pm EST

On December 30, I was directed to Just Answer from the manufacturer of the Fisher Paykal dishwasher problem. I accepted the $5 REFUNDABLE fee and chatted with an expert. After several minutes, I decided the expert had no idea of how to solve my problem. I refused the additional "expert fee" of $37 and signed off.

I am demanding a refund of $37 on my Barclay credit card.

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5:43 am EST
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JustAnswer payments

To who it may concern, I had two payments taken from my bank account . One that has been refunded . As I have never spoken to a lawyer as i didnt need to in the end as things were resolved without help. I would be grateful if you could Please refund the out standing payment of £40 and cancel my direct debit that i never gave permission to be used in the first place.I am on a pension and cannot afford these payments .
Margaret Blacow-Curwen.

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8:20 pm EST
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JustAnswer no way to cancel service.

Agreed to pay $5 to have an email question problem answered. Intro advised to download app which I did. Cost was to be $5 for one answer with a option to continue on a monthly basis should you desire to keep the service on going.
Was contacted by professional who helped resolve problem.
Website said you could cancel anytime after an initial payment should you not want to be subscribed on an on going basis. I do not want to pay this organization on a continuing basis but they provide no method to cancel.
Should this not be resolved an allow me to cancel I will advise my credit card company to dispute any future charges. More than willing to pay initial one time answer but that's it.

Larry Strain
[protected]@yahoo.com

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7:34 pm EST

JustAnswer I can not cancel this service and did not agree to the direct debit that has been taken from my account

I signed up for a $5 fee for one question. I paid for that. Yesterday o received a further $40
Deduction from my account which was unauthorised. There is no way to contact JustAnswer and having googled how to cancel the app, the information provided is inaccurate.

I did not agree to the terms and condos irons and the legal contract online is not readable or customer orientated.

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9:46 am EST
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JustAnswer unfair charges - order id: [protected]-570

On Friday 27 December I went online looking for assistance with an outlook query. I selected Just Answers as a possible option and accepted the initial charge of R65 ($4.56). My question was not answered. I have just seen a charge of R599 ($41.99) come off my account.
I am beyond furious and feel completely ripped off. At no stage was it made clear that there would be an additional charge and the fact that the online assistant was not able to solve my query makes this even more unacceptable.
Please would you kindly reimburse me the R599 and make sure that no further charges are deducted from my account.
If this is not resolved by Monday 6 January I will instruct my bank to conduct a formal dispute and will take to social media with this appalling abuse.
Robin Mailer

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3:13 am EST

JustAnswer Product/Service not received

I asked an IT question yesterday and have not received an answer. I expected an answer within 24 hours but did not get one. I would like a refund for the amount specified in the attached PAYPAL payment receipt.

I asked an IT question yesterday and have not received an answer. I expected an answer within 24 hours but did not get one. I would like a refund for the amount specified in the attached PAYPAL payment receipt.

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11:47 pm EST
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JustAnswer membership

Hello,

My membership has been cancelled for some time and I am still having money taken out of my bank account. I had $66 taken out last week and I believe the same again the previous month. I do not use this service and that is why I cancelled my membership. Is there a way I can be reimbursed for this? What can we do to make sure no further money comes out of my account?

Thank you, Vanessa

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6:30 pm EST
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JustAnswer justanswer — fraud

Charged a monthly subscription without authorization. JustAnswer is a huge scam to get your credit card info so they can start charging a monthly subscription. Just Answer DOES NOT ALLOW YOU TO CANCEL and you cannot remove your credit card number from their website, or modify your "membership" that you did not ask for. As of this writing, I am fighting with JustAnswer and AMEX to get my money back and stop being charged. TOTAL Credit Card FRAUD

TOTAL SCAMMERS! Do NOT GIVE THEM YOUR CC NUMBER!

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11:37 am EST
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JustAnswer service/billing

I called this company just once, thinking it was Apple sponsored, and they have been chareging me ever since. Yesterday, it was $34.00! They did not help me AT ALL and now continue to charge my debit card! I suppose I will have to change my debit card as I don't know how to reach them to stop this charging!

If they had been of help to me at all, I wouldn't worry so much! This is what we get for having an Apple product that doesn't work properly and being routed to this website for help with it.!

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1:03 pm EST
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JustAnswer taking £40 x2

This is now my 3rd. Or 4 th.Email that I sent you and you have still taken out £40 on the 23 rd November and then another £40 on the 24 th.December I cancelled after I paid £5 trial fee So now take it for granted that it was cancelled.As I have already stated that I am an old age pensioner and that I can't afford to lose that amount of money as it is 3/4 of my pension ( on the £40 ) I have been in touch with my Bank and they are going to look into this matter Therefore I would appreciate it if you would please put the amount of ( £80 ) back in to my account.This has caused great stress to my husband and myself as he has heart surgery and he has angina I am also disabled.So when I found your company I thought it would be a good idea to get some answers from a solicitor..But needless to say I didn't get any information that helped Thank you Teresa .

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5:17 am EST

JustAnswer unauthorized billing

I contacted your site on 26.12.19 to ask a question and now find money has been taken from my credit card without my knowledge . Please refund me as this was unauthorised.
I was unaware money was to be taken from me and cannot understand how you have my credit card details . Surely this is bad practice and unethical, I have never experienced this before .
Please help me here . Thank you .

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5:28 am EST
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JustAnswer my account/trial

Please cancel and refund my £5 back to my account your service is rubbish and fraudulent! With no option to cancel online.. I will be reporting it to my bank today! Don't need any of your rubbish services and fake website. I'm very disappointed and dissatisfied! I will be mentioning to all my contacts about this bad experience too. Thank you

Mr A Taylor

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Ashok taparia
, IN
Jan 20, 2020 4:25 am EST

I am not interested this site I want my refund my account

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2:37 pm EST

JustAnswer how they charged me after 1 week

December 15, 2019 Their service says 1 month for $1. They charged me $50 after 3 days and after I had cancelled the service. They then said the $50 was non-refundable. This is a rib off. How can anyone charge a person after they had already cancelled the service. I want a refund of my $50. They did not answer my question at all and had to get the answer somewhere else.

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2:59 pm EST
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JustAnswer wrong spring

Hi I asked a question to a computer and thought it was a free service and i was debited $ 40 dollars to my account.
I never got an answer so I want a refund

I will be going to the bank today to stop payment
If i have inadvertently joined I want to cancel

This system seems to be a misunderstanding for the average person has it is quite misleading

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JustAnswer In-depth Review

Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.

Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.

Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.

Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.

Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.

Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.

Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.

User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.

Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.

Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.

Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.

Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.

Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.

Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.

Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.

Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.

Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.

How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer

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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

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JustAnswer contacts

Phone number

800-942-4543

Website

www.justanswer.com

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