JustFashionNow.com
reviews and complaints

I am requesting a refund for the items that I purchased. The items I received was nothing like what is shown in the photos online. All the items are of such Extremely Poor Quality. I CANNOT give these items as Xmas gifts as planned. I have been in communication with three customer support reps from the company. I cannot get any help to get my problem resolved so I can get my refund. I is so disappointing and exasperating.

Name: Venetia Williams
E-mail: velvet.[protected]@yahoo.com
Order Number: HBC02997394
Question: I never received the address to return the items too or a return label. I am having such a difficult time acquiring this information. It is so exasperating and disappointing.
Question type: Return/Exchange/Refund
11/18/21
Can you PLEASE PLEASE Help me get this issue resolved. Thank You!

Too small does not fit due to lack of information of cut of jeans being very low waist design. Refund please as company not honest in sizing and makes it impossible to return articles due to they are a China based company. Will not do business ever with them

SKU BO8268970775
Brown 41

Besides not fitting properly, these boots are of the poorest quality imaginable. Who wears plastic boots? I follow the instructions on the homepage of JustFashionNow and submitted my return request. The instructions said that I would get authorization to return my return address via email within 48 hours I was going to send them the package and then I was supposed to get a refund within a week. I am getting concerned because they are telling me there's only 15 days from the delivery date to return this item. Can you help thank you

I started out with an order on September 14, 2021 for $130.10 worth of items. Order #HBC02967105. I ordered my regular size clothes and when they arrived 3 to 4 weeks later, with several emails asking where my order was and received no answer, it arrived and all were too small and I didn't receive 2 items. (A floral casual long sleeve shirt and a casual ethnic tribal pattern sweatshirt) I filled out the return order and on the form it said a return address with in 48 hours. That was on October 6, 2021 and still no address. I placed another order that night and ordered the next size up. They arrived within a couple weeks and still too small. This order #HBC02983539 with a total of $117.93. Again I filled out the return form and have not received anything.

I will be sending you some correspondence and copies of my receipts. I would appreciate as much help as I can get.
Thank you
Diane Piehl

I need an address to mail my returns to!

how are we to return anything when you don't provide an address, then put a count down button next the to return?

This company is nothing but a fraudulent business. They require returns to be sent to China and you must pay postage and pay customs charges. This is not disclosed in their return policy. These people are dishonest. They also sell merchandise under the name KISSFAST through websites and Facebook.

see above:

They do not FIT!

Ordered 8 items. Shirts in 3x and 2x. I am disappointed the shirts. One of them had no hem. Tried to get ahold of them and i need a shipping address to send back. I am almost afraid to send them back if they don't give me a refund i am out the product and my money which was over 100. Anyone know how to get ahold of this company? need help asap.

I've now sent FIVE email correspondences regarding an order in which two of the items did not fit and therefore need to return. Each time they respond with an automated email stating I must initiate the return process via my online account through there website with instructions to do so. When I attempt to do so, the option to return these two specific items within the order does not exist. However the option exists for other items within this same order (that I do not want to return). Ive even sent a picture showing that the option is not provided and still all I get is the same automated email response. Even worse is I reached out the day after in received the item, they only allow a few days to accept returns. That return window is almost up and they refuse to assist. Please help!

These people are fraudsters and those good reviews you read are from fraudsters too!

Stay well clear of this chinese clothing company!. Every time I read a descent review - the terribly poor english and poor spelling I could scream! It is quite evident that they are writing good reviews for themselves and it sickens me to think another unsuspecting customer might be taken in but it! That is why I will continue with my plight to damn these creatures!. The items are not at all as you see on the website - everything is wrong, the quality, the sizing, the colour! And then when you request a return you are ignored! At first you simply keep receiving automatic email replies promising to contact you, then after a few weeks if you continue to persist you will be offered a "fraction" 15% and then 25% of your money back ‘to avoid hassle'? Then if you continue for another few weeks to insist on a refund after a further few weeks you may be sent a shipping label for an address in china where you will spend yet more money on shipping costs and then you will spend the rest of your life trying to contact them for the promised refund! Please be warned - don't fall for it like I did!
Unfortunately this was early last year and after months, realising I was just not going to get anywhere in terms of a refund from this company I gave up but I am upset to see that the same complaints are still coming through as it means that this company is still trading and have therefore not yet been shutdown for fraud!

I placed an order for an item that I needed within 2 weeks. When I got confirmation of my order, it was clear that I would not receive the item in time. I cancelled the order the same day I got the notification. The company sent the item anyway while I was out of town. The carrier notified the company that the item was not picked up. Justfashionnow will not refund my money. I am out approximately $50.00. I have contacted customer service over 5 times via e-mail, and I get the same response: they will not grant a refund.

I ordered the above items a total of £98.50. Two items where not in stock so received a refund of £29.07 .
The other items were terrible the dress was not at all as described or anything like it looked on the website in fact it was cheap polyester material and not even suitable as nightwear it was also much too large . The top I received was again cheap material and much too small even given it was supposed to be the same size as the dress which was much too big. The trousers were so lightweight in material although the waist fitted the legs were enormous and nothing like the picture on the website. The blouse material was so thin and so badly made the seam frayed after 1 hour wearing. I asked to return the items. I was told I could could keep the items and receive 15% refund for cash or 2o% credit I. Store. I also queried the shipping costs as the website stated $12 dollars and I was charged £21.17 I was told it was because of the weight of the goods. Considering that the goods weighed less than half a kilogram this is not acceptable.
I have sent numerous emails to the company but they will not answer the questions asked. I believe it is ploy to avoid behaving in a good customer focused manor. I have now been offered 70% for the faulty goods after numerous emails. The company are a scam and the goods are not as described or look anything like the product picture. It is a disgraceful company and needs to be stopped from trading.

I ordered 2 items from this site and one was on back order for more than 2 months. When I received the item it was too small and not at all like displayed on the website. I printed out the return information slip and sent that one item back the next day after I received it.
Despite sending the tracking information showing that the item was received it is now almost 2 months and I have not received notice of a credit. I have emailed Customer service and they claim that they have not received the item and will not communicate further.
I think this is a fraudulent Chinese company and they should be shut down to prevent further exploitation of online sales.

My complains are the same as everyone else who hates this terrible rip-off company. The clothes are DREADFUL -- ugly as sin, shapeless, and cheap fabrics. And sized wrong -- NONE of them fit. and WORST OF ALL, they make it impossible to return products. They have a so-called site for returns with the actual blanks to fill in not active -- in other words, it's impossible to fill out a form. Shame on PayPal for doing business with this rip-off outfit. I'm out $120 and I sure can't afford that on my social security budget.

This website shows lovely fashion items and seemed to have connections with canada. The dress I ordered was of good quality but far too small. I was dismayed to be told that I could keep the item and receive 30% on line credit in store or... Pay all expenses to return the dress to china.!, I had no idea I was dealing with a chinese's company and I am in the process of return emails with just fashion now to express my anger at such bad business practice. I am taking the matter further.

I ordered items from JustFashionNow o 4/10/19. Order number was J2173451 2019-04-10 14:09:43 EST. Their size chart indicated I should order a size which would be comparable to US Size 14. What I ordered were all MUCH larger than US Size 14. I mailed them back, using their instructions, on 5/30/19 and have my post office receipt. To date, I have not received any refund to my PayPal account used to make this purchase. Their information follows:
You sent a payment of $108.41 USD to CHICV INTERNATIONAL HOLDING LIMITED
(support@justfashionnow.com). Please get my refund for me. I understand that it may be only partial if there is a restocking fee but at 73 yrs of age on Social Security, I hate to not get anything back. Thanks.

Be warned! I have been waiting for a response to my request for a refund for 14 days now (and I he email everyday) I have heard nothing! I was more than disappointed with the garments that arrived. They were nothing like the photos shown on the website, a gross misrepresentation infact - everything about them is wrong quality, size, colour. I feel I have been scammed by a company of cowboys and I will seek legal advice if my money is not returned pronto as per their returns policy although I won't be holding my breath!

I ordered 3 dresses totalling £95. Despite at least 30 emails requesting their return and refund details from just fashion now, this company has ignored my requests and therefore I am unable to return the items. This company is a disgrace and is conning genuine consumers. This is a large amount of money to me and this company should not be allowed to continue to trade in the uk.

I ordered two tops & followed their policy of getting an approved return number & label. I used their label & it took nearly 3 contacts (the third time they quit responding), because the refund never came through. I finally contacted Paypal & they were just as bad. The package was finally found & RETURNED back to me. So I wasted nearly 25.00 sending the package for a return & they sent it back to me with it saying their mailing label was not a legitimate mailing address. And Paypal denied my request for a refund as well saying it did not meet their return guidelines. Absolutely appalling regarding both these companies. I was out a total of $70.00. It's a complete National & International Scam of U.S. consumers & Paypal need their behinds called to account as well. I wonder if our U.S. Attorney General's International Division & our Dept. of Commerce International Division will shut this conartist, rip off company down. It will take 10 years with our Glacial Paced Legal System. Run from this Company or you will be out $50-100 on any returns.