JustAnswer seekers of expert advice reviews and complaints 1499
Keywords
refund question membership customer service service charge fee account refundable company charged answer sign up money chat scam bank cost issue tosNewest JustAnswer reviews and complaints
just answer lawyer
I've use your service 1 time but I've been billed 3 times which shouldn't happen. please explain why this is happening.
First bill was in September 14, second in October 18, and third in November 18.
All I ask was one question and received the answer and I was happy with the answer.
Sorry no Correspondence as my computer crashed and I loss all correspondence.
Please fix this problem and Thank you for your service
Gerald Levesconte
[protected]@gmail.com
Desired outcome: refund of extra charges
They charged me $49 for month subscription without my knowing
On Nov 21, 2021 I browsed the internet because my Kia Forte rearview camera was blurry, then I came across JustAnswer. I asked them about my car issue and I received a text message from them and asked for a $5 so I paypal them and I obtained a text message with a solution. Nov 28, I received a notification from Paypal that I have a recurring paying of $49 to JustAnswer, I got into Paypal and stopped this recurring payment, I called JustAnswer @ [protected] to demand a refund but the girl kept on saying sorry and because I didn't cancel the subscription within 7 days from the first day of service, they refused my refund.
Desired outcome: refund in full
unauthorized credit card charge
I WAS CHARGED $29.00 ON MY VISA BILL FOR SERVICES ON OCT 14, 2021. I HAD CALLED IN SEPTEMBER AND HAD A QUESTION ANSWERED ABOUT MY DOG AND PAID THE $5.OO FEE AGREED TO IN MY TEXT. NOW I AM BEING CHARGED FOR SOMETHING I DID NOT PURCHASE. I texted to the md -vet site on September 4, 2021 to ask a vetinarian about a problem my dog had been having and he answered my question. I was charged the five dollar fee on sept 5 th and paid that . Now I find out that i have a 29 dollar charge on my account and had made no other contacts to the vet, other than the one time on sept 4, 2021.
Desired outcome: PLEASE CREDIT MY VISA ACCOUNT
fraudulent charge
i contacted JUSTANSWR on 11/3 for help. I did not sign up for a monthly $46 subscription. My bank contacted me on 11/10 about this charge and I said I did not authorize. I sent JUSTANSWR email 11/10 telling them they are scammers and not to try to charge my credit card again. They sent thru another charge for $46 saying that my email did not use they word "cancel". I explained that "do to try again to charge my account" means I CANCELLED your monthly membership that I NEVER agreed to! I have reported this company to the Better Business and also my bank. I had to close my credit card to stop these scammers!
Desired outcome: I want my money refunded and to put these SCAMMERS out of business
billing
I was online about a gas heater issue. When I saw the fee they wanted I disconnected right away. I was then inundated with emails giving me the answer I didn't ask for. Next thing I know is that they have charged my bank account $40. When I tried to complain to the company they refused to refund the money and said they were upfront about the fee. Which would be fine if I agreed to it and also if I hadn't hung up before they could give me the answer anyway. The fact that they sent me emails does not matter. I did not agree to this!
Desired outcome: refund!
Refund
My question was not answered and I was overcharged exceedingly.
This is after I was given assurance of refund before I registered to become a member under justanswer. I asked just a question but it was unsolved. At first it wasn't understood, but I explained further but it seems abortive and unsolved. As such I had to seek for refund from justanswer.
Refused to refund. Dishonest advertising
On their chat, they told me that they were going to charge $1 for a week trial and and proceeded to charge $30 instead. When I called them, they refused to honor their word and said that I had accepted a membership because I post a question. I told them that that is not what I was told before receiving help. They said that nothing in the chat says anything about $1 week trial. When I looked back to the chat they recorded on my account, they conveniently cut the chat transcript just before the week trial was offered so they could say that there's no proof. To make it worse, both times I called customer service to request a refund, they hung up on me. So... just know that you will receive the service but there's not such thing as a trial period and that the customer service sucks.
Desired outcome: I just want my $29 back.
A charge that was not approved by me
on 7/11/21 I was charged $67.98 AUD by a just answer Expert [protected]
no service was supplied or requested by me, As usual it seems the details were hidden in the promo for your business if I was to be charged.
Im getting sick of this type of con from Yankee companies on the internet
Peter May
Desired outcome: refund
Deceptive and dishonest billing
I tried Just Answer to ask a legal question. After I asked, a message saying I was being directed to a secure page and that I could enjoy JustAnswer for 1$. Then I found they had charged me 1$ plus 46$ months membership. Apparently it says in very fine print that I would be charged 46$ monthly membership. Plus, the disclaimers and policies are not made available until after you pay.
I contacted customer support and was told that I was not eligible for a refund and that it CLEARLY stated that I would charged 46$ as well. Doesn't seem like I am the only one.
Desired outcome: I want a refund
Subscription fee
The advertising is deceptive. I was looking for help with a vet question and the site said they could answer my question for $1. When it took me to pay pal, it said $30. I clicked on it before I realized and tried to stop the transaction but couldn't.
Customer service was quick but said they do not do refunds. No trial was offered and the original site only said about the$1 although the $29 fee was mentioned in smaller print below.
Desired outcome: Refund of the $30
Never asked for membership
The payment I made was to get an answer. What I got was a membership along with a one sentence incomplete response that asked to retain a professional for an additional $50.
Since I did not know I had signed up for a membership I did not cancel it, and an additional charge of $50 was added a month later.
Buyer beware. These people are not responsible professionals.
Desired outcome: I want this posting to remain loud and clear.
Fraud
Hello
I have some fraudulent purchases made to you regularly from my savings account.
I have never purchased anything from you before.
It's an account I never look at and this could have gone on much longer, if recent new fraudulent activity on my account hadn't occurred.
You need to return the following payments to my account now or I will be forced to forward this on to the Police.
Date How Who Ref number Where Amount
04 Feb 2021 Debit Card Just Answer Trial [protected] USA $4.50 AUD
04 Feb 2021 Debit Card Just Answer Home4Vets [protected] USA $0.10 AUD
04 Feb 2021 Debit Card Just Answer Endhunger [protected] USA $0.10 AUD
04 Feb 2021 Debit Card Just Answer Endcancer [protected] USA $0.10 AUD
04 Feb 2021 Debit Card Just Answer Diabetes [protected] USA $0.10 AUD
04 Feb 2021 Debit Card Just Answer Clearwater [protected] USA $0.10 AUD
15 Feb 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
03 May 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
01 Jun 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
02 Jul 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
09 Aug 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
07 Sep 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
07 Oct 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
08 Nov 2021 Debit Card Just Answer Lawyer [protected] USA $66.00 AUD
Total $533 AUD
Desired outcome: The return of my $533 AUD
Unauthorized credit card charges
I contacted this company via the internet in September 2021 as I had a problem with my EMail settings. My first dealing was a gentleman whose name I unfortunately I cannot recall. The information I received from him did not solve my problem as I had to get somebody else in to sort it out. On 11 September an amount of R599.00 was deducted off my bank account for the information I received from this consultant. Since then I disputed the high amount deducted. Once again an amount of R599.00 was deducted off my bank account on 6 November 2021. I have since September had no other dealings with this company as there was no need for this. I then went in on their site to dispute this deduction and then I dealt with a lady Ellen - Consultant and thereafter I was dealing with a lady Pearl Wilson - Expert's Assistant. I have never agreed or signed a contract with them regarding the monthly deductions. I requested them to refund these amounts as I did not agree to any such amounts. I have tried to communicate with Pearl Wilson on numerous occasions and always receive the same message (Sorry. Pearl is no longer available. The Computer Expert will have all the information you gave here, and will be with you shortly. Click the link at the right to go to the next page) Firstly there is no link available to proceed to the next page, so I could not continue. I have also contacted my bank to cancel further deductions from this company, but as the other 2 payments had gone through I could not be refunded. As I am a pensioner such big amounts being deducted for services I have not agreed to, leaves me in a predicament.
Deceptive practices
This company deceives the public by advertising deceptive information. The website is very clear by stating that to join for only $1 and cancel anytime. After reviewing my credit card statement there is an additional $60.00 charge.
When you call them they informed you that in the credit card section in small prints, that there is an additional charge of $60.00
This is very unfair
Desired outcome: my refund
Refusal to refund $46.00 annual fee
On 11/4 I had a problem with positioning of my desktop screen on my computer. I was seeking help and Just Answer showed up.
They advertised help for $1.00 but when I checked my bank account they had charged $46.00. After sending me around in circles I determined they could not help and closed them out. In the process they did absolutely nothing to help me but they claim
I am not eligible for a refund. This is dishonesty and taking advantage of an 86 year old woman who needs that $46.00 to
buy her medicine, which is a blood thinner and it is dangerous to miss doses.
Desired outcome: Refund of the $46.00 so I can get my medicine
Unauthorized credit card charge of $37.00
In Oct 2021 I used JustAnswer for a question regarding a fridge. Before I even got to ask anything I was required to fill in my credit card info. Immediately I got charged $1; no explanation why. I assumed it was to verify the credit card and would get that $1 refunded or deducted from my overall cost.
After posting my question I was charged $17 but received no answer. I cancelled out the service only to find being charged yet an additional $37.
I've tried to get the charges reversed without luck.
This is a scam site. Stay away from them. They rip people off.
Desired outcome: get my money back
Unauthorized membership
The same thing was done to me. I paid $5 for a trial with JustAnswer on November 1st. I recieved my answers from Alex (a family lawyer). He answered my questions to the best of his ability. I don't typically check my email on a daily basis as I have 3 different emails and dont have the time to do so every day. I was also receiving several emails at a time from JustAnswer so I was only paying close attention to my answers from (Ask A Lawyer On-Call). I have since been charged $60. I called to request a refund November 8. I was told I dont qualify for a refund because I was told of the automatic charge and reminded, however I was only reminded less than 24 hours before and was charged before I had a chance to call and cancel. I asked to speak to a supervisor because the representative was talking over me and being very rude. I was then put on hold and then hung up on. I called back to speak with a different representative and was told the same thing however this time, I gave a different reason for requesting a refund. However they still said that doesnt qualify for a refund. I asked what does qualify for a refund and she said that if you call before 7 day trial is up, you can refund the $5 trial fee. So to me, they shouldn't have an option when you call to request a refund. It doesnt seem that they give anyone refunds. I dont plan to use the service, which is why I cancelled as soon as my bank notified my by phone call this morning of possible fraudulent activity. I would like my refund. I told them if they didnt issue a refund, I would contact the complaints board or call the BBB.
Desired outcome: refund of $60
Unauthorized credit card charges
I only wanted to have one question answered with a very minimal fee that's why I agreed, but when I processed my payment via mastercard I was surprised that they also charged me with montly subscription which I did not choose or even allow. They also never gave me receipt of payment for the transaction done.
Desired outcome: I want a refund
Automatic billing after just one question
I was very happy to see this site so I could get some help without costing me an n arm and a leg, only to find out that there is an automatic Charge if the trial is not cancelled, which makes me very unhappy.
Leave it to a bunch of lawyers to screw over the public.
I will not recommend anyone to this site and will definitely report this to BBB.
I would like a refund of $60.00 for membership fees.
My email address is gregory.[protected]@aol.com
Desired outcome: I WANT MY MONEY BACK!!!
Credit card charged without authorisation.
Please explain why my credit card was access for $67.98 & $2.06 Australian Dollars by Justanswer when no authorisation was given and I did not request membership.
Im finding this entire process extremely frustration and would appreciate help.
Please cancel membership & refund the above amount back to my credit card as there was no service provided.
Thank You
JustAnswer In-depth Review
Overview of Services Provided: JustAnswer is a platform where users can connect with professionals across a range of fields, from law and medicine to home improvement and electronics, to get real-time assistance for their queries.
Website Navigation and User Experience: The website's interface is user-friendly with clear, well organized sections, making it straightforward to find the information or expert you're looking for. The user experience is generally smooth with minimal site-loading delays.
Quality of Professional Consultation: Majority of users report responses to be detailed and helpful, although the expertise quality can vary. However, JustAnswer maintains that all their professionals are verified and certified in their respective fields, which is reassuring.
Response Speed and Customer Service: Response times are generally quick, typically within minutes to an hour. Their 24/7 availability is a plus. Customer service is reported to be courteous and efficient in resolving issues.
Price and Value for Money: Pricing is a subscription-based model, variable per country. Some might find the service on the pricier side, but considering the convenience of getting a professional's advice at any time, the cost can be justified.
Variety of Experts and Their Credentials: The site boasts a wide range of professionals available in numerous fields. All the listed experts are certified, lending credibility to the service.
Confidentiality and Privacy Policy: JustAnswer has a very clear privacy policy and emphasises the importance of maintaining user's confidentiality. No personal information shared by users is disclosed.
User Satisfaction and Feedback: User feedback is mixed, with some reporting excellent service and others expressing dissatisfaction, mainly over billing issues. Generally though, the feedback leans more positive.
Trustworthiness and Reliability of Information: The reliability of information depends largely on variable factors like the specific expert or user's query. Overall, given the professional credentials of its experts, information provided tends to be reliable.
Ease of Subscription and Cancellation Process: Subscribing is straightforward. For some users, the cancellation process has proven more complicated, with cases of continued billing even after cancellation.
Browsing and Search Features: The website lays out its services clearly and users can easily search for the help they need. It's also easy to browse through the various categories for the expert advice available.
Availability and Reach: JustAnswer is available 24/7 and covers a wide range of countries, providing advice to users around the globe.
Security Measures in Place: Secure payment methods and reliable technology safeguards contact information and ensures financial transactions are secure.
Unique Selling Proposition: What distinguishes JustAnswer is its quick access to a broad selection of experts any time of day or night, at a significantly lower cost than hiring an in-person professional.
Payment Options Available: Multiple payment options such as credit/debit cards and PayPal are accepted, providing convenience for users around the globe.
Competitor Comparison: JustAnswer stands out for its wide range of expert fields, fast response times and 24/7 availability. However, it's notably more expensive than some competing forum-type Q/A services.
Overall User Rating: Overall user rating varies across review platforms, but averages around 3.5-4 out of 5, with convenience and range of expertise frequently highlighted as positives.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Contact JustAnswer customer service
Phone number
800-942-4543Website
www.justanswer.com
Facebook
1377 reviews
MyHeritage
495 reviews
Omegle
1105 reviews
Google
1497 reviews
Tanasie Scores
3 reviews
Most discussed JustAnswer complaints
Clogged kitchen sinkRecent comments about JustAnswer company
Yesterday, I was shopping for a new television and I visited both Walmart and Amazon websitesOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with JustAnswer?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with JustAnswer Customer Service. Initial JustAnswer complaints should be directed to their team directly. You can find contact details for JustAnswer above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about JustAnswer. Discuss the issues you have had with JustAnswer and work with their customer service team to find a resolution.
We have received your comment. Thank you!