J&T Express
reviews and complaints

Merujuk kepada consignment no : [protected]. Pada 7/5/21, saya pergi ke J&T Express untuk membuat penghantaran barang dari Pekan, Pahang ke Klang, Selangor. Keesokan hari saya menyemak status penghantaran, menunjukkan bahawa parcel saya sudah tiba di Port Klang (8th May 2021). Tetapi, pada 8/5/21 tidak sampai hantar ke tempat yang dituju. Sebaliknya, melalui J&T tracking no menunjukkan "On Hold - Out of droppoint' business hour" pada 8/5/201 & 9/5/2021. Barang ini dipegang di Port Klang selama dua hari.

Pada 10/5/2021, I cuba membuat panggilan ke pelanggan perkhidmatan, I berjaya bercakap dengan agent perkhidmatan. Saya melaporkan masalah yang dihadapi, agent memberitahu akan cuba menghantar barang pada 10/5/21. Pada hari yang sama, barang dah sampai.

Tetapi, barang yang dihantar sudah rosak dan busuk. Di samping itu, I sertakan gambar yang menunjukkan barang.

Berharap pihak J&T dapat memberi sebab kelewatan penghantaran barang dapat pampasan terhadap barang yang sudah rosak.

Saya ada tiga barang tidak sampai.

1- Barang dari terengganu sudah 2 bulan peram di J&t seberang perai.
2- Barang dari Kelantan pon di peram di J&t seberang perai.
3- Barang dari Melaka pon di peram di J&t seberang perai.

Semuanya di peram perkasam di J&t seberang perai. Apa dah jadi?

Alasan?
Semuanya silap Kod Penghantaran.
Silap macam mana semuanya Alamat di tulis dengan JELAS!
Katanya Salah Seller.
Salah DARI pihak J&t sendiri buat kerja umpama barang customer tidak beharga.

Call? Beribu kali call tiada jawapan!
Hubungi secara talian?
Hambar!
Mana tanggung jawab dari pihak J&t?
Adakah pelanggan salah?
Kami bayar kos Penghantaran. Bukan free.
Harga barang yang di beli lagi kami tanggung.

Bukan saya seorang bahkan ramai.
Jangan sampai pisang berubah 2 kali.

Dulu J&t terbaik.
Sekarang service J&t sangat teruk terutamanya dari Penang seberang perai!
Terakhir akan guna perkhidmatan J&T.
Sangat terkilan

I went to J&T Express to courier a parcel from Selangor to Sarawak on the 5th May 2021. Next day I check the status it shows the parcel is at Klang (6th May 2021) already. Then the update keep remaining on 6th May 2021 until today.

Then I go to their website and find the little "Live Chat". It's like robot. Not user friendly.

Anyway, I hope they can send my parcel to recipient as soon as possible

My item has been park at j&t taman perindustrian puchong since 4th may 2021... Today already 10th may 2021... Item not yet deliver and call their number few times never pickup..

This branch so terrible... At least please respond ur phone call... Better cut ur phone line if dont know how to use.. Thaank you.

I went to J&T Express to courier a parcel from Ipoh to Penang on the 6th May 2021. Next day I check the status it shows the parcel is at Kuala Muda (7th May 2021) already. Then the update keep remaining on 7th May 2021 until today.

Then I go to their website and find the little "Live Chat". It's like robot. Not user friendly.

I did call to their customer service, both numbers also very difficult to call thru. 80% were "busy" signals. Finally I called thru and talked the customer service. After I tell them my problem, we straight away asked for photos of the parcel and items inside. I assumed the customer service is gonna put my case into lost parcel case and close file. This is NOT PROFESSIONAL. At least you give a call to the location and ask them to check whether got leftover or not. Then only put into Lost Parcel Case.

Anyway, I hope they can improve this and find out and send my parcel to recipient as soon as possible

Pesan barang dari shopee. Tempoh penghantaran yang lama. Dan sehingga kini barang masih tidak diterima. Mohon pulangan wang kembali.

TO WHOM IT MAY CONCERN

Good day,

I will raised this concern/issue to the head. This is to inform you regarding your JNT LAMITAN-BRANCH w a very bad/poor customer service experienced. I am a regular customer of JNT Express since 2019 here in Manila Ph. I've trusted JNT Express so much because my parcel hasn't deliver to long, they deliver it right away once it arrives at their branch that's the best thing of choosing JNT Express. I really trust JNT Express before and until now pa naman po. But suddenly, this Lamitan-Branch has a really bad and poor customer service this was happened May 8, 2021. One of the courier of this Branch is a lier named
(Omar Cabbeh), the courier reported that my receiver was unavailable that time date May 8, 2021. On behalf of my receiver it is not true because my receiver wasn't leave the house that day because she was expecting her delivery that day. My receiver once told me that its happened for many times if the rider is neglected they really don't deliver it to the receiver. I texted the courier that night May 8, 2021 at 9:11PM asking him why he didn't deliver the parcel of my receiver because badly need the parcel because my receiver will going to use what she bought to me on Eid'l Fitr day. But suddenly this issue came up, the rider replied to me that night. Please see printscreen below! I feel humiliated on my part because I've encountered a more than of hundreds of JNT rider but this one is different, they don't know how to handle customer complain. Yes! Really, they are! Later that night around 9:36PM the admin of the Lamitan-Branch called to me saying that my concern was raised to her by the courier. The admin of the branch explained to me everything and I also seek a help from her because i'm counting on her. If she can tell the rider to please deliver the parcel of my receiver tomorrow morning May 9, 2020 she said that there is no problem with that. She also said that she will priority my request, and I also told here that I have more than 10parcels to arrived that day May 9, 2020 I even send to her all my waybill no. to please monitor all of my parcel and to please do not RTS any of my parcel coming from me, because the rider of this branch once they feel neglected they really don't deliver the packages to the receiver and thats the problem with that Branch. Around 3pm in the afternoon May 9, 2021 my receiver texted me that the delivery rider wasn't there pa po and its already 3pm in the afternoon. The admin of the Branch once told me that their cut-off is every 4pm in the afternoon. I told right away my receiver to just go to the branch for her to be able to get her parcel because its already 3pm in the afternoon they might RTS it once the delivery is unsuccessful. I texted the admin of the branch right away about the situation, the admin called to me and talked to me in a sarcastic way she even shouted at me and she hung-up the phone right away. What a shame! The admin of this branch has a short temper.
What kind of employee's/customer service this branch had? I am very upset, Yes very very upset.

I'm a Single mom who worked 24/7 to feed my two babies because I was just giving a birth last month.
Do I deserve to get this kind of treatment? I loved my customer's I worked a lot even I was just giving birth, to get the satisfaction of my customers and this thing came up.

I'm hoping to not get this kind of treatment again.

On my behalf please train well and educate your employees at this branch (Lamitan-Branch) and teach them the proper way of handling customer service.

Thank you & God bless

Box totally damaged including the item inside. Even though been properly wrapping and with fragile stickers.

Customer received Damaged item, and now customer requests refund.

Had used j&t services many times. But this time is not acceptable.

Loss Almost RM1000.

Please responsibly for this.

Barang kenapa sangkut kat negeri sembilan.. Sy duduk muar.. Barang 2 hari xde update.. Sy nk pakai.. Barang tu urgent..

Very bad service, agreed to let me collect parcel but they said only 2 staff to search parcel? KIDDING ME? It's an urgent parcel for Mother's Day and has been sent out since 6th of May.

Saya ada 2 Barang 1 ada di daerah kunak... 1 barang Pula Ada Suda Sampai Tapi Tidak Di Jumpa
1.Bararang saya alamat daerah Semporn Sampai pula di daerah kunak Macam mana ni sedankan Suda Tertulis Di Alamat Tu Alamat semporna
2.Barang Saya Suda Sampai Tapai Amabil barang Di Jnt Semporna Tidak D jumpa pla sedankan d orang suda messej klw tidak d tuntuk barang Selama 3 hari Kna d bulankan...benat lh berbaris panjang tapi barang tidak dapat...

Tracking no [protected]
Myy-kuch
Bila i check barang tiba2 sesat ke Klang?please check before hantar barang ya...jangan Sukati hantar

Barang tidak dihantar terus kepada pelanggan. J & T drop di tempat lain. Pelanggan terpaksa pickup ditempat lain. Sedangkan pembayaran untuk service penghantaran telah dibuat. Jika free mungkin toleransi. Bagaimana jika barang tersebut hilang atau rosak ketika tinggal ditempat tempat tertentu. Dan pelanggan perlu ambil masa utuk pergi pickup. Mohon baiki sistem

The rider delivered the wrong address and simply throw the parcel into the house compound without informing us. This is too irresponsible. Please do look carefully and double confirm with the owner before you throw anywhere.

Dear Team,

I'm still waiting for my parcel since 4th May 2021. Usually, it will take 1 day only to received my order. But this time, my parcel still stucked at J&T drop point even seller already passed it on 4th May 2021. I used my office address as the destination. However, my office will be closed in 2 days due to current MCO in Kuala Besut until 20th May 2021. I need it urgently as I'm going back to my hometown during this shut down! Please check with your team accordingly. I'm so disappointed with this issue as J&T Express is my number 1 choice every time I purchased from Shoppe! Hopefully, I will received the item before the shut down!

Tracking Number : [protected]
Name : Yana Azman
Contact : +[protected]
Email : [protected]@yahoo.com.my

Barang saya hantar 1/5/21 ke semenanjung, pos dkt j&t kota samarahan, kenapa sangkut dekat sana? Barang yang di pos 4/5/21 sudah bergerak ke semenanjung, why perlu peram brng orang smpai ke sudah? Masalah betul korang ni! Lain kali tak payah nak amik service penghantaran kalau tak boleh hantar!

Where is my parcel? Tracking page shows delivered, but I didn't receive any things. The photo taken as proof also not my house.
Please investigate.
Tracking no. [protected]

I ordered things from shopee and j&t said it have been delivered yesterday but I wait until night and nothing comes on my mail. And today at 8 am stated the delivered was unsuccessful. Ive call so many time but theres no respond. I hope it will redelivered bfore raya. Thank you.

This is my second time, my parcel has been sent to wrong address..
There is a same road, but with different location (Taman) within this area. (within 1km)

Fortunately, the guys who received my parcel contacted me to collect it from their house.

Please ensure the courier contact the customer, to ensure it received by the right person.

Thank you.

My parcel from shoppe, tracking number [protected], was missing. 26 April written on shoppe is out for delivery then suddenly unsuccessfully attempt, then next day written back out for delivery. Some one had contacted me [protected] tru WhatsApp and asking me my last digit IC number to check on regards my parcel as he claimed it was missing and promise me to pay it back with the amount in shoppe pay. Then after that my shoppe change to delivery success under my full name with my last digit IC number. But until now i still didn't receive any feed back from the company, when i message to ask regarding update, he reply will pay it back but today is 5 Mei, how long i have to wait?