JPMorgan Chase
reviews and complaints

During the time I was collecting unemployement and my wife was collecting aid from the picu assistance, they red flagged our acct and froze everything only to find out 2 weeks later, after hours on the phone, with 20 diff [censored]s, with 20 diff stories, and multiple trips to the branch, that they would be closing our accts. They caused me to miss paym

Having sought and obtained an Amazon Prime Rewards Visa card thru JPMCB (Chase Bank), and having charged merchandise from various merchants, including Amazon, to a significant percentage of the available credit, I made a payment in order to zero the card balance. A day or two elapsed, and as expected, the amount was paid by my bank to Chase. Two days later, the •••available credit••• amount reflected in my Chase online account remained at the pre payment level, all the while reporting the •••account balance••• as zero. Mystified, I contacted Chase, whose representatives informed me matter of factly that it is Chase's practice to wait as long as TWO WEEKS to make credit available after such a payment. I have several other cards through other providers, and I have literally never been treated this way by any of them - once funds are reported by my bank as having been paid to the credit account, the amount of available credit on the card is reflected immediately.
For me, Chase's policy in this area seems almost deliberately designed to limit rewards-focused spending, a practice I deem antagonistic, at the very least, to consumers who are responsible in keeping card balances low.
I shall be closing this account at my first convenient opportunity.

I opened a prepaid checking account 09/12/20 with a $6, 400 check that was also drawn from chase bank. Now I had previously had the chase liquid card, I was in a motorcycle accident which put me out of commission for quite a while and when I came in to open my new account I realized I owed $25 on the liquid account, so I paid that and we continued setting up the account. I am now back to work, making great money. After setting up the account the woman told me that I would receive my debit card in the mail in 5 business days and we set up my online account. All was good, I left the branch and on the 4th day after setting up my account I signed on to just check if the check cleared, which it had not yet but I was able to sign on and view all of my account info. Now this is where things get weird (and after reading all of the complaints about this exact issue I am not surprised) I tried to sign on to my account and was met with an error * this account has been locked due to suspicious activity, please call this # to unlock* so I call the number, and was told that "after reviewing my account chase has decided to no longer do business with you." and was told that the money in my account will be sent out in 7-10 business days after the account is closed. I need a much better explanation for this "decision" of yours than "that's just what chase has decided" what led chase to decide this? Why am I being told after the account is open and you have my money (so you can get a few day trades in with my money and make a nice little profit for yourself before you have to give it back?) when I called about this problem, I of course got connected to one of your newest and dramatically underqualified employees in the company who did not know anything and literally hung up on me. At this point all I need from you is the actual/ legal reason you "decided to no longer do business with me", I need this information to know if there is something I have to fix outside of chase. Because I will never step foot in a chase branch ever again. I would rather put all my money on a netspend card or put it in a shoebox under my bed than hand another dollar to you criminals. Oh and I run a production company and we currently have our business accounts at chase, I will be at the culver city branch at around 12:15pm to close said accounts. We will be moving our money elsewhere. So you may want to let your chase branch on la cienega and centinella know that a production company that they have done business with for many years is com in to close their account and to prep $465, 000 in cash to be moved to my new business account. I will be there with a brinks truck. My business partner, lawyer and business manager. See you guys soon.

I am currently in an outrageous holding pattern on closing and releasing a lien on a heloc. I paid off the loan two weeks ago (9/11), they are now telling me I must wait until sept 29 (a legally required hold), and it may take 30 days to process. The only reason I needed a new loan is because they would not increase my heloc amount (covid?). They are delaying my ability to borrow money by 45+ days... An abomination. I will never do business with this clown college again.

If I could give BIG ZERO star, I am a long time Chase bank customer, so I figured refinancing my auto loan with them would be pretty easy... well I was wrong. The online application was fine, but then the drama began :
Next they sent me Power of attorney to be notarized in December 9th, 2019, I completed all the forms and notarized and mailed all the requested info via FedEx, So fast forward a few days and I never heard that they received my paperwork. Called a few times and finally got through and they said they received my paperwork, and everything is okay.
More fast forward June 2020: got a letter from Chase auto loan with another Power of Attorney to be notarized and to be sent again, when I called and inquired the reason for second power of Attorney, I was told that I should leave the line for ‘second borrower' on the Power of Attorney empty, (I am the only owner of the car) I was shocked and I said) by law I CAN NOT leave it empty as anyone can put their names on it, I notarized it one more time and sent all the documents for second time on June 4th, 2020.
June 26th 2020: 3rd letter from Chase requesting Power of Attorney, again I called and they said I have to leave the field for the second borrower / owner of the car empty, I said I CAN NOT leave it empty and I am the only borrower!
June 30th 2020: 4th letter from Chase requesting Power of Attorney, again I called and they said I have to leave the field for the second borrower / owner of the car empty, I said I CAN NOT leave it empty and I am the only borrower!
I signed and sent all the power of attorneys they had sent me, total of (4) FOUR.
July 2020: I found another institute with much lower rate and tried to refinance the car, after filling out the paperwork which was much easier and less painful, the new institute found out that Chase never recorded the title at the DMV and the title is still under the previous owner (CarMax), I contacted CarMax, they said they released the car back in December 2019 and its Chase's fault they didn't record the title, I requested another lien release from Carmax and they provided within 2 days (8.6.20) and it was sent to Chase
8.20.20 : I received the title from DMV under my name, this is never heard of I believe, I was being honest, I called Chase and told them I have the title without any lien on it, they asked me to send it back to them to put a lien! I did sent it to chase
9.10.20 : Can't get hold of anyone at the Chase Auto for any update!
I have been dealing with Chase and spoken with different people and customer service and supervisor, no one can give me an answer why the title had not been recorded at the DMV back in Dec 2019, while they have no problem taking my money every month, I have not been late for my payments just want to get rid of Chase auto loan!
Absolutely NOT RECOMMENDING them, the process is very painful - BIG ZERO STAR - UNPROFESSIONAL

I was charged for using my card this day and I lost my card in the store this same day so I never swiped close to $400 at target for anything. I lost my card that whole day almost and wasn't able to find it until the last minute and then when I did get called when it was found I made a purchase of only $89 so it was frustrating when I came to find out that when I got my card back it had been swiped

I was cold called by a slick salesperson from US Pro Moving and Logistics. I was lied to about every last thing that ended up changing as soon as they had my money. I was told they will tell Chase I cancelled their services and show a contract to chase that I signed saying I can't cancel. This was after they didn't show up the first day or the second day. So they took my money and lied to my bank, Chase. It took me a while to figure this out until somebody at Chase actually tried to catch me up in words saying "you said you cancelled services". Of coarse I cancelled services or wanted to cancel services after the services were never delivered. I explained this to the Chase rep and she actually continued to try and trip me up saying "you said you cancelled". This was after explaining "sure I cancelled after the services were never delivered". Chase sided with an actual criminal company. I have been repeatedly emailed by other reviewers and employees at this company who say they went through the same thing or quit because of how criminal the company actually is. I now feel like the company owner thinks he's going to get me in some sort of trouble for texting the number he gave another person he robbed.

Facts:

1.) I was swindled out of $1, 222
2.) I never received services
3.) Chase sides with the crooks

I then find out there's an FTC law that says you have a cooling off period for the sales call, since they called me. So even if I cancelled services, I was supposed to be able to do that.

Of coarse this isn't what happened at all.
I waited for them on 2 separate days to come and they never did. This was after being lied to they would come the first day and then the second. They never showed. I was robbed and Chase held the door open basically.

This is the website review page for the company.

https://www.mymovingreviews.com/movers/us-pro-moving-and-logistics-llc-9990

Just call the number and pretend you already gave them money. They are thugs. They are ready to box the people that already gave them money. They don't even answer the phone, they grunt once they have their money and act like they have you hostage.

On the 8th of august dairyland took out 646.00 out of my account I did not give them permission to take money out it left my account overdrawn that amount That money needs to go back into my account

Delaware unclaimed property Claim No 321887

Could you please provide me with an Efcheat Letter

I was a Brazilian Expatriate in London for Chase Brazil. some 30 years ago.
I left London to Australia with another employer and was not able to receive any notice of my unclaimed property. All that has happened some 30 years ago. I was employed by Chase investment bank London From Aug 1988 - march 1990.
My name is Gideon Amihood my actual address is
4 Raphael Eitan St, Petah Tikva Israel.
At that time my address was West Heath close London

According to a very incompetent employee named Marissa at Chase they charged my credit card for Amazon even though Amazon did not ask them to. Very shocking. I returned something to Amazon. Amazon agreed to take it back and they did. I told Chase to revers the charges. They said they already did and I can't dispute the charges again without sending a postal mail proof that they overcharged me. They even admitted that Amazon did not ask for the reversal. It was completely done only by Chase. Marissa was extremely hostile and really shockingly rude. So now we have to go through the Attorney General because Chase refuses to reverse a charge that even Amazon says I should not have to pay.

I am in a homeless shelter in San Diego and need medication I have an emergency. My debit card number is: [protected]. My name is Michael T Pines. My email is [protected]@gmail.com. My phone is [protected]. I need medication and need to reach someone immediately. Preferably a supervisor. There must be someone in charge even though it is Memorial Day weekend and there is limited contact because of the virus. But there must be someone in charge for emergencies. My account was closed because I had a negative balance of $293. Which is fine. I don't want to bank with a bank that won't give a customer time to cover a negative balance. I am homeless and living in a shelter but was lawyer. A charity deposited $5000 for me. I called to get the money from the deposited check released but they told me the check was no good. This is ridiculous. It is a reputable charity and credit union and the check is perfectly good. The validity of the check that was deposited can be easily checked with the head of the charity or the credit union it came from. Of course, the negative balance can be deducted.
I need emergency access to the funds. I have called many different Chase numbers. At first, it's 24-hour customer service line answered. I called 3 times and explained the situation and to please get me in touch with whoever was in charge of emergencies. I was switched to a department that was closed every time and got a recording and a disconnect. I called every other number I could find for Chase and they all had recordings saying they were closed.
I don't know if there is a specific rule requiring banks to have someone on call at all times for emergencies, but there should be. Especially a bank as large as Chase. I posted what was going on on the Citibank Facebook account by mistake and they responded within an hour.
I do know there are many rules and policies requiring banks to make funds available from deposited checks. The FDIC policy is to make funds from your cash and check deposits available to you on the first business day after the day we receive your deposit.
Under The Expedited Funds Availability Act there are time limits too.
I don't know what Chase used to determine that the deposit in question was suspicious for fraud, but whatever they did was obviously deficient. The supervisor I talked to only took less than 5 minutes to check. At least as a practical matter, banks should be required to be sure they have in place a reliable system.

Closed my business account for no reason, without notice and without explanation and kept the balance for 10 days during which they would refuse to answer any questions.

It seems that this has happened to many customers as the waiting time was 2 hours before I had an agent who refused to give any explanation and was very rude. (I legally recorded th conversation).

My account had had thousands of operations and never any issue whatsoever over the course of the past years.

Sounds fishy to me.

If any class action, let me know, i'm in.

First off, good luck getting anyone to deal with an issue. I finally received a call back from their corporate office from a very unprofessional woman. The message sounded like she was from my local bowling alley. No offense to bowling alleys. This company tries to appear as though one is secure with them. The actual enemies they try to defend you from are their customers. When someone commits blatant fraud with your account you will fight them, trust me to get your money back. I had some loser charge 8 burner phones on my account and Chase tried to claim I made the purchase! BTW I had been banking with them for 40 years. I have over a 735 credit score and any card with them I get denied. Horrible Bank

On Friday, 05/01/2019, after checking my statement for the CARE stimulus, I became aware my checking account was being hit with a reoccurring $25 (approximate) fee to which no articulation of what it actually was other than a fee since 04/30/2019. My statements are electronic & I pay all my bills from this checking account. I use telephone banking as my job always has me on the move & some locations do not have computers or Wi-Fi to use. After calling their customer service number, it was concluded that I had a checking account that required a higher minimum balance than expected, that somehow started to fine me ever since 04/2019. I was unsettled at the lack of reasonable notice as the fee reoccurred monthly for a whole year without communicating to me there may be a problem. The customer service credited back the last four months bringing it down below $300 & changed the checking to a basic checking account. I had asked for the remainder & was advised they could only do the last four months after being hung up on, then passed around & placed on hold for over an hour. I had conferenced the holding call while calling the customer service again to get an affirmative answer. I would've been a long standing customer since they where Wells Fargo & that's how they did me.

First, my account was frozen for no reason around March 25th. I couldn't do any transactions at all. I didn't understand what was happening, therefore I called a friend who works at chase and try to have her help me find out. She looked over the account and notified me that it's a good chance that Chase is going to close my account.

I didn't understand why, as we never had any late payment, never had an overdraft. Nothing at all! She told me, this happened to another client of hers, who's also doing the import-export business. It's possible that Chase closed the account because they suspect us for money laundry.

Which left me even more confused. Where or how they even got that idea from? We file for tax according to the book, all of our imports have records with the custom, and with exactly how many products were purchased and how much we made...etc We work with legitimate companies who can also prove that we have all the invoice records.

My friend told me, she doesn't know why Chase made that decision, however from her experience once that's made, then it's over. I felt all my rights have been taken away... no reason at all and not even ask us to provide any records. Just like that, they closed us. It's been extremely stressful as this happened right at the start of covid-19 and with everything that's happening, it's not like I can just head out and open a new bank account and restart. New York is at a complete lockdown.

No words can describe this unfairness. As this is just like discrimination.

I will put plain they burned my [censored] good they did good job and made money doing it they it in 2018 I got sick had to hospital got behind one payment that was june I paid ever month after plus extra like 550 to 600, my payment was 480.86 I had 17 years left on my home in oct after I tried for repayment and denied they set me forbearance plan for 3 months I paid like I was but more I could not have owed much for from 480.86 and I been paying like 3 months in row extra 100.00 dollars. So that leave me around 186.86 so I stuck with it made the payments and the whole time I was set up plain and simple. All of 2019 I paid 600 to 550.00 to 1.200, 999.00 to 800.00 and I lost my loan in 2020 the loan started over for 30 years chase got 20.000 grant that I got to pay back, it balloon payment due 2049 and I paid close to corporate fee's 5000.00 and all my money in suspense from 2018 and 2019 they don't want talk about or the corporate fee's, escrow is always shortage because if you add it yours self and look close at your they stealing it. They won't answer that but snap your head off. And hang up. I lost everything I paid to them and they no it and to me I think fraud, money
Date description amount unapplied open information dialog: unapplied funds balance
Mar 11, 2020 escrow advance
$921.43 $0.00 not available
Mar 11, 2020 homeowners insurance
−$1, 010.00 $0.00 not available
Feb 28, 2020 payment
$0.00 $0.00 not available
Feb 28, 2020 payment
$353.61 $0.00 not available
Feb 28, 2020 escrow advance recovery
−$41.91 $0.00 not available
Feb 11, 2020 escrow advance
$41.91 $0.00 not available

Jan 30, 2020 payment
$0.00 $0.00 not available
Jan 29, 2020 payment
$360.00 $0.00 not available
Jan 7, 2020 disbursement/advance - adjustment
−$30.00 $0.00 not available
Jan 6, 2020 payment
$0.00 $0.00 not available
Dec 31, 2019 payment
$353.61 −$353.61 not available
Jan 2, 2020 principal and interest adjustment
−$20, 000.62 $0.00 not available
Dec 31, 2019 disbursement/advance - adjustment
−$2, 956.66 $0.00 not available
Dec 31, 2019 payment
$353.61 $353.61 not available
Dec 31, 2019 principal and interest adjustment
$17, 043.96 $0.00 not available
Dec 30, 2019 payment
$513.05 $0.00 not available
Dec 30, 2019 payment
$513.05 $0.00 not available
Dec 30, 2019 payment
$513.05 $0.00 not available
Dec 30, 2019 payment
$513.05 −$2, 052.20 not available
Dec 27, 2019 payment
$939.19 −$939.19 not available
Dec 27, 2019 disbursement/advance - adjustment
$956.68 $0.00 not available
Dec 27, 2019 corporate advance paid
−$956.68 $0.00 not available
Dec 27, 2019 disbursement/advance - adjustment
$999.99 $0.00 not available
Dec 27, 2019 corporate advance paid
−$999.99 $0.00 not available
Dec 27, 2019 disbursement/advance - adjustment
$999.99 $0.00 not available
Dec 27, 2019 corporate advance paid
$1, 956.67 $2, 956.66 not available
Dec 27, 2019 escrow advance recovery
−$363.17 $0.00 not available
Nov 22, 2019 payment
$513.05 −$513.05 not available
Nov 22, 2019 payment
$353.61 $353.61 not available
Nov 23, 2019 escrow advance recovery
−$116.93 $0.00 not available
Nov 2, 2019 misapplication reversal
$0.00 −$353.61 not available
Nov 7, 2019 escrow advance
$116.93 $0.00 not available
Nov 2, 2019 misapplication reversal
−$513.05 $513.05 not available
Nov 2, 2019 payment
$513.05 −$513.05 not available
Nov 2, 2019 payment
$353.61 $353.61 not available
Nov 2, 2019 escrow advance recovery
−$116.93 $0.00 not available
Nov 1, 2019 payment
$513.05 −$513.05 not available
Nov 1, 2019 payment
$353.61 $353.61 not available
Nov 1, 2019 escrow advance recovery
−$116.93 $0.00 not available
Sep 30, 2019 payment
$353.61 $353.61 not available

I had $ in my account and they charged $34 twice resulting in my account being overdrawn by $68

This is pure blackmail

As if you don't pay, not only your credit is negatively impacted but also you are forced to pay them

This is not fair

They need to be sued again