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2.6 1444 Reviews

JPMorgan Chase Complaints Summary

583 Resolved
860 Unresolved
Our verdict: Dealing with JPMorgan Chase, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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12:39 pm EST

JPMorgan Chase Both airbnb and chase fraudulent department

To whom it may concern,

On September 10, 2022 my CHASE SLATE credit card was charged 2,954.66 dollars from Airbnb. The case involves a purchase that was made to a reservation and then cancelled by someone other than myself using or impersonating on my account. I went over the details with the fraudulent specialist a few days after I noticed my chase account was well over balanced. I spoke to a woman who told me this would be resolved, however, a recharge was placed back onto my account some weeks later due to the impersonator using my own email address; however to my understanding these data can easily be accessed.

I disputed back and forth with the Airbnb account where they found nothing to support my claim and had to adhere to strict policy guidelines. I am stuck at a limbo with both Airbnb denying my requests due to policy and the fraudulent department specialist refuting my claims, and not upholding the Zero Liability policy.

I am highly unsatisfied as on your site and in your policy you acknowledge fully that there is a Fraud Zero Liability policy that you uphold as a company. I am sure you can understand that this is a large sum of money that is being charged to my credit card for services that I did not opt in for myself.

Desired outcome: To have Chase acknowledge Chase Slate card activity as fraudulent and wipe balance freePlease contact me at ph: [protected] Adriana Avila

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2:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JPMorgan Chase Release my funds

I deposited a check from the treasury which, they verified and still will not release my funds. I am a 100 percent disable veteran and it's a hurricane coming, and my funds is still in limbo. I deposited the check on Friday November 4th, and it states my funds will not be available until November 16th. This is completely unacceptable for such a large institution.

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5:48 pm EDT
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JPMorgan Chase Chase auto repossession rules

I was deceived by an auto dealership into signing for someone to help them purchase a vehicle. That person afterward took the truck and left the state without my permission. That was the last time I saw him or the vehicle.

I explained to Chase what happened (I have no papers at all on this vehicle) but was advised to find the truck and the person thar took it. To me he committed thief by taking. Chase refused to put out a repossession order so the truck could be found. I even gave them the addresses and known places he might be. They told me to go look for the truck myself. It has been well over 120 days without payment. My credit is shot to hell, I have no hope. I finally cancelled the license plates and his name off my insurance, and his drivers license is revoked, but he is still working his business using the truck. Why won't they repossess the truck? Is he someone special?

Lawyers will not help me. What can be done before he hurt someone.

Desired outcome: Just find the darn vehicle and lets work out the problem.

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7:25 pm EDT

JPMorgan Chase atm machine and how everything is being handled

Hi, my name is Juan Espinoza and on 10/23/22 at about 7:58 Pm, I went to deposit cash at your 9203 Hwy 6 s, Houston Tx location Atm. (closest to the bank, the first one). I deposited roughly about $1,325 and as it was counting my money when the machine brought up an error and restarted. It locked my card in and it took roughly about 20 minutes to restart, the first screen said AL user and the second said NCR and when I checked my bank account the money had not reflected. I tried to contact everyone possible and even placed a message on the banking app in hopes that someone on a 24-hr. line would get back to me. Eventually the machine released my card and once again nothing reflected. I then deposited $1 in hopes that my other money was stuck and would read along with my $1. The machine only reflected the $1. When I went to the bank in the morning, they told me they couldn't do anything for me and to contact the company that takes care of the atm. Once contacted (atm company) they told it me it would take about 10 day or so to resolve. I called the bank today (10.31.22) in hope of an update, due to the fact that it's the beginning of the month and my rent is due. And they informed me that my request was denied, due to the fact that the atm's numbers weren't offset. I asked for them to pull cameras to the atm and I was informed they only point straight. So where is my money? Why can't anyone help me? I lost 2 weeks' worth of money and on top of that will be late for my bills this month. I moved banks due to problems just for this to happen on my first transaction. It's just unbelievable that my money disappeared and am extremely unsatisfied. On top of everything the branch manager was extremely rude, I never raised my voice, nor did I disrespected him, and he was talking to me as if I was stupid. (Mr. Kessie). Please get back to me at 832.701.3109

Desired outcome: I would like response from someone with a respectful manner and reimbursement

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4:27 am EDT

JPMorgan Chase Mobile check deposit

I was cashing a disability check for a minor which I only have temporary guardianship for so per chase bank terms of accepting third party check even mobile deposit as long as it's sign over to me and I signed ok the check was accepted oct.1st said it would be available on oct.3 well it wasn't on Oct.4

I received a email saying there's a 10 day hold would be available on Oct 13 ok I received a email on Oct 12 the funds are available for use even when I called to check my balance so when I go in the bank they informed me my account restricted so I called was told to take a copy of my ID and social security card so I did was told after the banker scan in documents it could take 24hrs then the restriction would be removed almost 3weeks later after several calls and visits to the branch now even taking in a copy of the minor social security statement from social security with same address as mine as well as a copy of the temporary guardianship affidavit. From DCF In the branch and verified by the banker which I was assured would unrestricted the account still won't release the funds now saying I have to bring the child 11yrs old in the bank is cannot immediately get the child birth certificate because I only have temporary guardianship Even after contacting social security they told since they have already funded the to contact the bank keep in mind on Oct 14th I also received a email saying my account is closed for inactivity so I request can chase please reverse the funds back to social security they said no the funds are suspended until I can the child to come in with ID or birth certificate. Keep in mind Michel the minor is on the account is well also in the emails you can see on the oct 3rd the hold was placed at 11am also in another email saying account overdrawn at 6am never was able to received any of the funds still haven't oct.28 on another email October 5th saying the check is on hold again another email October 14th saying the account is closed keep in mind this is a social security disability check needed for bills and medical condition I only have temporary guardianship trying to help.

Desired outcome: Either release the funds or return the funds back to social security only fair .

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4:33 pm EDT

JPMorgan Chase Erroneous service charge

I've been a Chase customer for many years. Never a service charge. Recently received a notice in the mail stating changes in fees. It states there is no fee if a balance is over $15,000. My balance is $65,000, yet I was charged a $25. fee. I've asked repeatedly to get my local branch to explain and reverse this apparent error. I am presently unable to access a phone and asked for a response on email. Sent 2 messages to Zakia Zimmerman, and 3 messages to Marvin Lee, the branch manager. Neither has given me the courtesy of a reply. This is the Chase branch located at 127 7th Ave., Brooklyn, NY 11215. I am appalled at the lack of customer service. I'd appreciate a response before I have to close my account.

Desired outcome: Explanation and reversal of the $25. charge. Contact me at [protected]@verizon.net

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5:31 am EDT

JPMorgan Chase Assault bt chase manager

I have contacted Chase offices in Beckley several times and have not gotten as much as an apology and in the process of drafting a "intent to litigate" notice to send out to JP Morgan? Chase.

On March 19, 2021, a manager at the Chase Bank on Robert C. Byrd Drive in Beckley, WV assaulted me by putting hands on me and shoving me. I had weent in to get a document notarized which I had done many times before. This time a manger decided to intervene and act as though I was doing something criminal. Although it was obvious that she did not even understand what a notary does, she decided to instruct the notary NOT to assist me. When I attempted to enter the office of the notary, she immediately shoved me out of the doorway. I should of filed crimainal charges and have requested the video tape of this incident many times just to be refused. I haave not been able to bring myself to enter the bank office again since and stay in humiiation and embarrassment for being treated like a criminal and being assaulted by bank personel.

Since Chase seems to condone this type of behavior and does not value my business in anyway, I will be filing law suit against the bank if terms are not met and damages accounted for. I had previously offered a pre-trial settlement of "chump change" ($5,000) to settle out of court which was ignored as were my requests for this video. I can and will (if necessary) obtain a court order for this video and expect to be treated with respect when doing business at a banking facility. The ONLY thing that prevented me from filing criminal charges is the document I was having notarized was a detailed complaint against local law enforcement and I coulld not jeopardize the content prior to it reaching the appropriate office. The manager should be fired or at a minimum be demoted with formal repromand although thus far, Chase has show that they approve of this type of treatment to customers. While I am waiting to get a copy of this criminal evidence, I have considered doing a reinactment and posting on YouTube for other customers to view and weigh in their own thoughts on this treatment. I realize the "bank" sees me as a "nobody" with little abilities to do anything but you will find out that I am very resourceful and will not let this wrong to continue on unanswered. I would like to be able to enter the bank once again withiut feeling shame or as an outcast and someoone that can be abused without recourse. The statute of limitations give me until March 19, 2023 to bring action and I will be waiting to hear from someone in corporate to advise me why they elect to approve of this abuse of customers by Chase employees. It is not over until the big woman sings and she has not even warmed up yet. Sincerely, Jeff Durham [protected]

Desired outcome: Punishment of employee, payment for damages

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2:12 am EDT

JPMorgan Chase Account

I have been Chase Bank for over 18+ years. First they sell my mortgage to another lending which I have never heard of before and I fight to find out why after being a faithful clients for over 15+ years. I still banked with Chase and have 5+ accounts savings and checking but now I am ready to move from Chase to another bank that will protect my money. I don't have a Chase credit card ending in 5170 and Chase has allowed a 100.00 payment to be taking out of my account. I spoke with a representative and was told that the credit would be back in my account the next day. The next day the credit was not in my account and after speaking with several departments, online banking, credit card, checking account, I was told that it would be 16 days to receive my credit. I received the credit but they have now reversed the charge again. I will not accept someone taking money that they did not earn to pay their Chase credit card and it was not approved by me. If I do not receive my 100.00 back, I will be on every website, Facebook, etc providing a bad review as to how Chase treats their loyal client

Desired outcome: I want my money back in my account or I will be taking steps to remove all monies

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3:45 pm EDT
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JPMorgan Chase Assistance requested

I have tried to communicate with JP Morgan Chase over the past several weeks. Customer Service is in one of the many countries around the world - make sure you ask for a USA based representative or you will be talking to a foreign person who cannot help BUT will have ALL your details, ask yourself how secure is your data?

If and when you speak a a USA representative and ask for hardship assistance as listed in their own websites, be prepared to hear "NO" or "We cannot" or "We do not".. Even if you get to the "EXECUTIVE" offices... Did you know that they have what they call Executive Office Intake Specialist Their job is to NOT ASSIST, They screen and Cannot answer questions like: "I am returning a call from Damian, can you tell me why he called?" Answer "NO he is in a different department department".. Another question "Can you call him and find out? answer "No because he is in a different office and department" SO AGAIN be prepared for NO.

TWO Women called me from the Exec Office. The first took notes (so she claimed) to note my account and forward to senior level, "I will get back to you. She never did. The Second called again wanting to clarify why I am calling, again claimed to take notes, She basically said there is "NO WAY" Chase will even consider assisting me. BUT she will talk to the business office and get back to me.. STILL WAITING three business days so far.

DO NOT HOLD YOUR BREATH for any assistance despite their supposed expressed concerns for clients. BUT IF you belong to one of the various war mongering, murderous, enslaving, spying, ANTI USA and ANTI American citizen counties like CHINA - JP Morgan Chase the largest banking / financial institute will invest millions of dollars in your ANTI USA country.

Desired outcome: At least put some effort to listen and assist to your USA citizen clients. Especially those that have not missed a payment despite Pandemic and unemployment hardship.

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2:27 pm EDT

JPMorgan Chase Credit card

Dear Mr. Diamond,

My stepdad, William D. Thomas Jr., had called Chase Bank credit services to inform them that he had COVID and asked for a postponement in paying his credit card payment, card # [protected], in November of 2021.

COVID caused my dad to lose his sense of smell, chronic cough, migraine headaches, chronic fatigue, and chronic brain fog, which symptom still lingers. My dad informed me that he called chase again and spoke with a representative regarding his continued problems with COVID. The representative informed my dad that the COVID program was over and that he was one day over the 30-day payment. He informed me what happened, and when he called again, the conversation with a representative from the Chase credit card collections was taped by the answering machine. My dad did not do this on purpose but by trying to find a message from Chase Bank to play back to the representative. My dad informed the representative that he was in the process of refinancing his house to pay off debts and purchase a new ductless heating and air conditioning system because oil prices were too high. I listened to the phone conversation, and the collection representative’s tone and demeanor were demeaning. Finally, the representative told my dad that nothing could be done, despite his illness, except if it was a bank error. Since then, my dad has continued to have memory loss and chronic fatigue.

My dad has a 67-acre micro-farm which has a small animal sanctuary. Due to the onset of COVID, workers and volunteers have twiddled from forty down to my dad, one volunteer, and myself. I graduated from Saint John’s University in June with a Bachelor of Science degree in cyber security. I have been pursuing job opportunities while helping my dad with the farm and trying to solve his financial problems. On May 8th, 2022, my dad’s pickup truck caught fire. I am not sure, but my dad said he was charging the battery but does not recall how long the battery was being charged. Between the fire, water, and volunteer fire department, there was extensive damage to the house and the garage. My dad’s truck was a total loss. My dad hired some shady contractors that took advantage of him and charged him absorbent amounts of money for shady work. I am doing much of the work myself because it is almost impossible to get contractors to come to my dad’s farm in Gilboa, New York. The water from the fire caused extensive damage to the wiring and plumbing of a house built in 1878. Not to mention undoing the shady work that a few unscrupulous contractors did.

I can submit proof of my dad’s medical records when he visited the doctor’s office for treatment for his COVID symptoms, as well as letters from his doctor. As it stands, because of the rise in interest rates, the criteria for refinancing have become stricter, and the three delinquent payments from March to May of this year have caused my dad’s credit score to dip below seven hundred.

Desired outcome: We would appreciate it if you could remove the three-month delinquent payment so that my dad can refinance his house and pay off debts, as well as the balance of his Chase credit card. Thank you for your time and consideration.

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2:19 pm EDT

JPMorgan Chase Reserve being held more than one year.

To Legal Services:

To Whom it May Concern:

SomaLife International

Account 886937 * $25,000 Reserve still being held after in excess of one year of non account use.

• March 1/21 Initial request to have reserve of 25,000.00 released after company quit using Paymentech merchant services

I was told the reserve had to be held 12 months before funds would be released.

• March 2/22 – Case [protected] and [protected]. Spoke with Eric. Case was reviewed and I was told to call Monday

• April 11/22 – called for update on reserve and told the case was closed and got a new case # 460912

• April 12/22 - Spoke with Dawn who stated funds had been sent to 2189 Campbell Place, Kelowna BC, V1Z1S9 Canada. She said she would find out when funds had been sent. She was going to talk to George.

• April 25/22 - Dawn called to let me know collections would be calling me back. Tia would be following up with Joel and new case # [protected]

• May 5/22 - Spoke with Laura and was told there was a hold awaiting approval. It was pending but in progress.

• May 5/22 – I was told the account had been escalated to C.J. an account manager who was to follow up with the person assigned with a new case # [protected] and Supervisor Case # ECW [protected]

• May 16/22 – Called again and spoke with C.J. who said funds have been released , then said there was an error in releasing the $25K as the account showed a negative $84K. I was told to call Paymentech Monday

• May 20/22 Spoke with Skylar who said he would talk to the risk team and would call me Monday, but he did not call.

• May 24/22 – Spoke with Tanya who advised the group that was releasing funds were waiting for approval of the $25K

• June 6/22 - Spoke with Jesus who said he had sent an email to J.C and his team. He was escalating it again and said it looked good.

• June 7/22 – Spoke with Shawna who had no further news

• June 13/22- letter written to Paymentech vis secure mail.

• June 15/22 – Spoke with Skylar again and told me I was on the Global platform and it showed SomaLife International owed $55,464.80 USD and $29,069.94 CDN.

• June 17/22 – Received message from Skylar with an new case # ECW220505-06473-R1

• June 21/22 - I called again and spoke at length with Skylar. He stated that it showed the above amounts owing since November 2013, but he could not tell me why. He has no records to back up those numbers he says are owed and because of this negative balance they can not release the $25K in reserve.

• He essentially told me it was too bad, they didn’t have the records but there was nothing that they could do, as they did not know where this came from, but it was a negative so they would not release my reserve.

This is where I have a few questions:

• Why, when the account was essentially cancelled in 2019, I was told the reserve would have to sit there for a year, when our record showed almost no return activity…AND I was not advised of any deficit or negative balance or money owed at that time?

• Why does it show almost $85K owed when it is not shown anywhere on my statements nor was I ever advised of same?

• Why can’t you show the records representing this amount owed?

• Why and how, when charges were deducted for each transaction by yourselves, would an amount of in excess of $85K ever occur and why is there no record? This would be virtually impossible.

• At no time ever prior to June 15/22 was I advised of a negative balance.

I have always been upright in my dealings with all financial institutions and being a small company, I cannot just walk away from this reserve of $25,000, when there is no accounting from your end that I owe it.

I have attached several documents that I have been able to download and I would appreciate someone taking the time to do the research at your end to determine why this situation does not seem to be able to be resolved by the many people and departments I have contacted since March.

This needs to be resolved from your end with the end result of the return of the reserve of $25,000.

“I have copied my legal counsel and would ask that you provide your response to both myself and him.”

Thank you, Marlies White

Cell +52 [protected]

Desired outcome: Return of our $25,000 reserve asap!

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1:42 pm EDT

JPMorgan Chase Withholding my reserve of $25,000

The following has been sent to Chase's legal services twice with NO response or acknowledgement.

* $25,000 Reserve still being held after in excess of one year of non account use.

• March 1/21 Initial request to have reserve of 25,000.00 released after company quit using Paymentech merchant services

I was told the reserve had to be held 12 months before funds would be released.

• March 2/22 – Case [protected] and [protected]. Spoke with Eric. Case was reviewed and I was told to call Monday

• April 11/22 – called for update on reserve and told the case was closed and got a new case # 460912

• April 12/22 - Spoke with Dawn who stated funds had been sent to 2189 Campbell Place, Kelowna BC, V1Z1S9 Canada. She said she would find out when funds had been sent. She was going to talk to George.

• April 25/22 - Dawn called to let me know collections would be calling me back. Tia would be following up with Joel and new case # [protected]

• May 5/22 - Spoke with Laura and was told there was a hold awaiting approval. It was pending but in progress.

• May 5/22 – I was told the account had been escalated to C.J. an account manager who was to follow up with the person assigned with a new case # [protected] and Supervisor Case # ECW [protected]

• May 16/22 – Called again and spoke with C.J. who said funds have been released, then said there was an error in releasing the $25K as the account showed a negative $84K. I was told to call Paymentech Monday

• May 20/22 Spoke with Skylar who said he would talk to the risk team and would call me Monday, but he did not call.

• May 24/22 – Spoke with Tanya who advised the group that was releasing funds were waiting for approval of the $25K

• June 6/22 - Spoke with Jesus who said he had sent an email to J. C and his team. He was escalating it again and said it looked good.

• June 7/22 – Spoke with Shawna who had no further news

• June 13/22- letter written to Paymentech vis secure mail.

• June 15/22 – Spoke with Skylar again and told me I was on the Global platform and it showed SomaLife International owed $55,464.80 USD and $29,069.94 CDN.

• June 17/22 – Received message from Skylar with an new case # ECW220505-06473-R1

• June 21/22 - I called again and spoke at length with Skylar. He stated that it showed the above amounts owing since November 2013, but he could not tell me why. He has no records to back up those numbers he says are owed and because of this negative balance they can not release the $25K in reserve.

• He essentially told me it was too bad, they didn’t have the records but there was nothing that they could do, as they did not know where this came from, but it was a negative so they would not release my reserve.

This is where I have a few questions:

• Why, when the account was essentially cancelled in 2019, I was told the reserve would have to sit there for a year, when our record showed almost no return activity…AND I was not advised of any deficit or negative balance or money owed at that time?

• Why does it show almost $85K owed when it is not shown anywhere on my statements nor was I ever advised of same?

• Why can’t you show the records representing this amount owed?

• Why and how, when charges were deducted for each transaction by yourselves, would an amount of in excess of $85K ever occur and why is there no record? This would be virtually impossible.

• At no time ever prior to June 15/22 was I advised of a negative balance.

I have always been upright in my dealings with all financial institutions and being a small company, I cannot just walk away from this reserve of $25,000, when there is no accounting from your end that I owe it.

I have attached several documents that I have been able to download and I would appreciate someone taking the time to do the research at your end to determine why this situation does not seem to be able to be resolved by the many people and departments I have contacted since March.

This needs to be resolved from your end with the end result of the return of the reserve of $25,000.

Desired outcome: I would like the return of my $25,000 reserve!

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8:11 am EDT

JPMorgan Chase Teller did not disburse my withdrawal.

On 9/20/2022, 11:13 pm, card #6431, aid# a0000000042203, application: debit.

1579 s. San jacinto ave, san jacinto, ca. 92583

terminal id: ca0659

sequence # 4498

withdraw from chk acct 0000 $500.00

surcharge $3.50

total withdrawal $503.50

the teller did not give me any money nor did the credit the 503.50 back to my account. The reciept says:

we can't complete your withdrawal right now. To make sure your account is credited correctly, contact your bank. All the info you need to open a claim is included on this reciept from your transaction. 90006

please credit my acct immediately as I have bills to pay.

Thank you

rhonda d gates

[protected]

Desired outcome: MY 503.50 CREDITED BACK TO MY ACCOUNT IMMEDIATELY

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8:11 am EDT

JPMorgan Chase Deposit hold

Chase Bank is holding my inheritance check that I’ve been waiting on for four years. They are threatening to close my account and sending my money to the state in two years at which point I can then go claim. This is because of some third party verification system cannot verify the payer phone number. The payer has done a legal business name change with the state. She was a court appointed attorney. She slow as f** and don’t understand chase logic for her to stop payment to reissue the check nor does she understand how chase can’t verify her. So between her and chase I’m screwed. I thought chase would just send the check back but their talking about escheat. I guess I’ll file a law suit as well because the funds was never abandoned.

My complaint is that chase is holding my money I am entitled to for no reason that is justified. The check cleared and there has been no issues reported

Desired outcome: Send me my check or release my hold. Find another means to verify this person. I don’t think she changed the name with the phone company as she did with the state of GA

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4:21 pm EDT

JPMorgan Chase Opening up an account

I opened a bank checking/saving online. Went in to the bank next day to deposit a payroll check. Waited 2 days to clear. App on phone showed in acct, I wanted to transfer money checking to saving. I called customer service. They stated account restricted due to not validation of company check. What is the process. They had to call the company. Call! They said the number they have does not match the company. I gave the office number/owner direct line/owners cell number. They said nothing matches. I stated this happened months ago Chase was holding a check for a employee. I stated the owner was on line for almost an hour. Finally called the number on file its the owner cell. So that was done. I cannot believe I chose Chase bank knowing this had happened prior. Thought I will give the number they have on file. NOPE it did not work now. OMG here we go again. My boss President said not again. Why did I go to Chase. I said close the account I am done, I will go to bank and get my check. NOPE...I have to take the PRESIDENT/OWNER to the bank with me to get the check back. OMG..really I have to take the OWNER/President to the bank like he is not busy enough with his company. We have been in business 100+ years and they are doing this. Find the name of company and phone number. NOPE they could do that. I am morified.

Desired outcome: Chase bank should find a way to review the information thru other source of website or company credentials and Help the customer identify the company in question.

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5:57 am EDT

JPMorgan Chase Not releasing funds

June 20, 2022, My Stepdaughter deposited a check I signed over to her into her bank account via Chase Bank Yuma Ave. B ATM. The Atm says the funds will not be available until July 1, 2022. July 1, 2022, Chase is closing her account and said I need to go into the bank with my ID to get the funds. I am out of the country or I would have cashed the check myself. (I mailed her the check after signing the back because my bank will not allow Mobil deposits over $2,000) Today is August 15, 2022 I am still out of the country and the funds are still with Chase. They said they could call me with a phone number in my name to verify I signed over the check to her. Apparently, my number is not in my name so I bought a google fi chip and it is in my name but again Chase says its not in my name. I need help! Does Chase have to release the funds within a certain time frame? My credit score is in the dumps after I just finally got it up to 700 and is now at 515. Chase will not even speak with me because I am not the one with the account my stepdaughter is getting frustrated because it is taking time out of her day and it is not her money. I just need to know what my rights are this was the money I was going to use to get back to the states and now I am trying to get as much information as I can on what to do about this situation because it is ruining my life. I am about to get evicted and all my credit cards are maxed and the bills are passed due. Can someone help tp get a phone number in my name or help me find an attorney to get this problem moving forward this is not right there is no fraud or any overdraft or anything bad with her account so this was for no reason and I am the one who is paying for it and getting help from nobody. I am begging someone to help lead me in the right direction.

Desired outcome: To get my $4800.00 Chase is holding on to.

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JPMorgan Chase Fraud claim denied

On 5/17/22 a transaction for $3913 was made using funds from my bank account through paypal. I reached out to paypal and they were useless and advised I contact my bank since the funds came directly from my bank balance which i did. I spoke to a few specalists and opened a claim for the disputed amount and submitted legal documents stating I had not authorized the transaction. Chase ultimately denied this claim simply because my name matched the name on the paypal account (no duh, it was mine and compromised). They asked me to provide further documentation depsite not having any and I advised them to reach out to paypal who apparently refused to provide them with anything of relevance one way or the other as well. Why is it on me as an individual to prove to a multinational billion dollar bank that i did not authorize a transaction beyond submitting a legal document stating I did not authorize the transaction? Isnt the whole point of keeping your money in a bank that it will be secure and protected? Paypal did not submit anything to contradict my claim either meaning I have submitted my own legally binding statement versus absolutely nothing contradictory and the bank still refused to take my side. Im out almost $4000 now because of incompetence. Basically they told me that because the paypal account matched my name (again, no duh) that it was over and done with. That is completely unacceptable.

Desired outcome: I would appreciate an actual resolution and my funds back and not to just be brushed off

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10:44 am EDT

JPMorgan Chase Closing accounts

My accounts with Chase were recently closed. Now I understand they can do this without notification. However, they said notification letter is in the mail. it has been 13 days and still nothing. I have kids to feed and bills to pay and for them to do this without so much as a letter is absolute bull crap. My payments are put in direct deposit. So now I have to scramble to find a new bank so I can pay bills on time.

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6:03 pm EDT

JPMorgan Chase Mortgage servicing errors involving emc mortgage

I reached the maturity date of my Standard FHA Mortgage Contract July, 2019. Beginning loan balance for property was $39,200. Unfortunately, after 30 years of making payments, my lender, JPMorgan Chase, has advised that I still have an outstanding balance of $29,072.

The main issue, which is responsible for most of the discrepancy, is largely due to the fact for the first nine years, the servicing agent (EMC Mortgage) has no transaction records for any payment activity for this period of the loan. Upon submission of a "qualified written request" for account transaction history, I was advised the records from 1989 through 1999 are unavailable due to system limitations. Thus began the fight of my life to ensure my home was not going to be stolen from me.

Obviously, the amortization schedule is no longer accurate and, in an attempt, to hide this huge error, there was another type of transaction added to the general ledger identified only as "Unapplied Funds". When a request for more information was requested concerning the whereabouts of this portion of my payment, they responded by generating a new spreadsheet where these amounts were simply credited back to my account without offsetting any principle or interest deductions.

Many additional issues have occurred throughout the life of my loan, which also have never been successfully addressed. Now that the contract has matured and I have fulfilled my obligation to the loan, they have come up with this plan to advise me of this very large and ridiculous account balance still due.

I believe I have been charged unreasonable, unlawful, or excessive fees; they have failed to properly disclose fees and other charges; failed to provide a proper or comprehensible accounting of fees, payments, credits, arrearages, and amounts owed; improperly or under-applied mortgage payments to my account. I have the documentation in my possession that will undoubtedly support how I arrived at these accusations. To further demonstrate their ability to be able to do whatever they choose, after the final payment was made July 2019, I was advised they would no longer be able to accept payments due to the fact the loan had matured. At this time the credit bureaus were reporting "stellar" credit with the last 100 payments had been made on time with no issues. Even though they wouldn't accept my payments, they were reporting late payments, which now has caused an adverse effect on my credit. Are there not laws created to prevent and protect this from happening to us?

I found several class action lawsuits filed against them for fraudulent servicing practices already at this time. Sounds like I might not be the only customer who has found themselves addressing this very same issue.

After three years, I now find myself fighting to save my home through foreclosure proceedings initiated by you, which should be unfounded.

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3:06 pm EDT

JPMorgan Chase Total checking account

Worst bank to deal with. Opened a new Total Checking account with nothing but problems from the start. First, it was a W-9 problem and I had to go back to the bank with another signed hard copy. Two weeks later, they send me a letter requesting me to fill out another W-9. They are now closing my account after two months, stating a check I electronically deposited was a fraudulent check because they could not verify the name and phone number. I went to the branch manager with the check, explaining to him that this is from one of my tenants who have been with me for 12 years and owns over 40 franchise stores. This tenant has different corporate names for stores in North and South Carolina and if you call the phone number on the check they will verify that the company name that is on the check is part of their main company, but instead, they refused, saying they have their methods of check verification and the phone number doesn't match the name. All they would say is it is a fraudulent check, and we are closing your account, but you won't get the existing money for at least 3 weeks. All they had to do was call the number and ask them about the check, but they refused. For the last 12 years, I have deposited this franchisee's check in my PNC Bank account and my United Community Bank account with no questions or problems about the corporate name on the check. I only opened the Chase account because we moved, and Chase Bank was nearby. Most banks would just put a hold on the check until it fully clears. Well, surprise my tenant just informed me the check cleared, yet they are still canceling my account. I called Chase and was told they will reverse the check and still close the account. What kind of sense does this make? You would think they would welcome new business but from my 45 years of experience dealing with banks, Chase Bank does not care about their customers and is by far the worst bank I have ever dealt with.

Desired outcome: Reverse their decision to close the account since the check cleared.

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JPMorgan Chase In-depth Review

Overview: JPMorgan Chase is a leading financial institution in the industry, known for its extensive range of services and products. With a strong presence in banking, investments, and credit cards, JPMorgan Chase caters to the diverse needs of individuals and businesses.

Financial Stability: JPMorgan Chase exhibits remarkable financial stability and performance. The company consistently generates substantial revenue and maintains a strong profitability ratio. Its consistent growth over the years reflects its ability to navigate the market successfully.

Customer Service: JPMorgan Chase's customer service is commendable, with a focus on quality and responsiveness. The company offers multiple customer support channels, including phone, email, and online chat, ensuring that customers can easily reach out for assistance. Customer satisfaction ratings and feedback indicate a positive experience overall.

Product Offerings: JPMorgan Chase provides an extensive range of products and services, catering to various banking, investment, and credit card needs. Their offerings are diverse, feature-rich, and provide numerous benefits to customers. In comparison to competitors, JPMorgan Chase stands out for its product diversity and innovation.

Online Banking Experience: JPMorgan Chase's online banking platform offers a user-friendly interface and seamless functionality. It is easy to navigate, ensuring a hassle-free experience for customers. The platform provides essential features such as bill payment, fund transfers, and account management, enhancing convenience.

Mobile Banking Experience: JPMorgan Chase's mobile banking app is well-designed, offering a smooth user experience and excellent performance. The app includes features like mobile check deposit, account alerts, and budgeting tools, making banking on the go convenient and efficient.

Fees and Charges: JPMorgan Chase's fees and charges are competitive within the industry. The company ensures transparency and clarity in fee disclosures, enabling customers to make informed decisions. A comparison with competitors reveals that JPMorgan Chase maintains reasonable pricing for its products and services.

Security: JPMorgan Chase prioritizes the security of customer information and transactions. The company employs robust encryption protocols, authentication methods, and fraud prevention measures to safeguard customer data. In the event of security breaches or incidents, JPMorgan Chase demonstrates a prompt and effective response.

Accessibility and Inclusivity: JPMorgan Chase is committed to providing accessible banking services for individuals with disabilities. The company offers accommodations for customers with visual impairments, hearing impairments, and mobility limitations. Additionally, multilingual support and resources cater to diverse customer needs.

Corporate Social Responsibility: JPMorgan Chase demonstrates a strong commitment to social and environmental responsibility. The company actively engages in sustainability initiatives, community development projects, and philanthropy. Ethical practices and robust corporate governance further enhance its reputation.

Overall Rating: Based on the comprehensive review, JPMorgan Chase receives a high overall rating. The company's financial stability, extensive product offerings, excellent customer service, and commitment to security and accessibility contribute to its positive evaluation. Potential customers can confidently choose JPMorgan Chase for their financial needs, considering its strengths in these areas.

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Contact JPMorgan Chase customer service

Phone numbers

1877 242 7372 +1 (713) 262-3300 More phone numbers

Website

www.jpmorganchase.com

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