The complaint has been investigated and
resolved to the customer's satisfactionResolved JPMorgan Chase — fraud
resolved to the customer's satisfaction
I received a call from Providian over a week ago notifying me of fraud. Over $600.00 in cash advances were made using a card (manufactured by the thieves) in North Holllywood, CA and Van Nuys. I live in St. Louis. They removed the first transaction, but not the second one that was nearly $500.00. I have submitted a signed affidavit, which they have confirmed their receipt, but yet the charges remain. Now they're transferring their business to JP Morgan Chase. I have spoken to every rude operator in India that cannot understand the most basic English. They have assured me many times that they are removing the charges, yet, each time I check my statement on-line, it's still there! Moreover, if they have already acknowledged that the first withdraw was fraudulent and they canceled my card on the 18th, how could the next charge on the 19th be valid. It's NOT! It's like talking to a wall. They refuse to remove the fraudulent charges. They are liars. I cannot be in my home town, over 1, 200 miles away, and in California withdrawing money within an hour of each transaction. It's impossible. The government needs to step and regulate these crooks. Is there a company where I can deal with US customer service reps only?