JPMorgan Chase
reviews and complaints

My account was closed without warning. I can't access my funds or anything. I was never given a reason why. I called chase to see if I could get this issue resolved and they instead gave me the run around and told me I most likely will not be able to open a chase account again. I am not sure why or how still and now I have to go to a chase bank to try to get my money back :/

Auto loan payment that was scheduled posted on Tuesday Feb. 25th after the vehicle had been repossessed. When I asked the supervisor why the payment was processed if the vehicle was repossessed she responded ‘that's money that you owe us. You will not be refunded'.
Immediately after that phone conversation, I logged back onto my Chase app and my auto-loan account was no longer there. Prior to the phone call it was visible and I was not locked.

Did not receive any notice in mail or email of the repossession.

Was treated very badly by and harassed about my work history and income (making very inappropriate statements) by several Chase Repossession customer support and a supervisor of the department.

Would not accept my off to pay (in full) the past due amount of $1019, the repo fees and the next months payment of $509 in advance.

Supervisor made the comment that she believed I will not be able to financially be able to continue to pay the loan in the future.

Only option I was given was to pay the entirety of the loan (around 24, 000)

Have not been able to retrieve personal property that was inside of the vehicle.

I had my personal checking account open for two days and was waiting for a 375 dollar deposit to be settled. I went to sign into my account and was told to contact them to unlock my account due to suspicious activity. They than told me they were closing my account and i stated how when i didnt even get to verify if certain charges were authorized or if i needed to dispute charges and .ow my account it says is on hold and my 375 deposited is non accessible. My phone number is [protected] and my email address is [protected]@gmail.com

On 12/20/2019 was told my Bank account is restricted because of a Check I deposited to my account it was the cashier's check for the amount of $225.00 At first I was uneasy about accepting the cashier's check but I thought it's better than a personal which bounces get stopped, etc. And with calling BOFA to verify it was a good, and it was signed over to me the party assured me I would not have a problem receiving the cash into my account I took a leap of faith and deposited it. Well, it was only $225.00 but with me working only part-time getting paid once a week. It's about the same value, And with me being low on cash awaiting payday I needed the extra cash for household supplies and groceries went low because party endorsed the check as payment for staying three weeks with us. And now that my online connection is being restrained and I can't even call or get online to obtain access of my available balance which I feel should be illegal I truly didn't see harm with the deposit for $225.00 all worked easily with a 20.00 check I deposited a few days before. A few days before. I knew their would be a hold, but I felt that everything would be ok I verified the check it was and properly endorsed I knew the party who presented the check to me as a well-respected individual I felt all was ok all banks placed the holds on new accounts. Now here is where I get Frustrated my direct deposit came in on Friday and It didn't become available not even all that weekend now Pissed my F**king deposit that's my money I repeat my money I worked for I even called and the Chase Agent and asked why wasn't it available and what could I do I asked could I walk into the bank to withdraw she told me nothing can happen until they communicate with the person who issued the check for the amount of $255 the operator informed me all they had to do was to talk with the person who signed the check. I gave them the number and the operator informed me to find out when would be an appropriate occasion to call I did find out and called back but that evening I called back the operator could not authenticate me for some reason and I gave him everything listed on my account correct, so I waited until today Monday to call the risk department and of course in was authenticated for that call the operator informs me my direct deposit will be accessible the next day fishy I think I begin to tell her the situation and when it would be a perfect moment to call the endorser she takes down both numbers places me on hold and says the numbers were not verified I become confused, this individual has had the same number for like 3 years after talking with the representative more she exclaims another reason it couldn't be authenticated was because it was prepaid meaning metro boost etc wouldnt work I even offered her to call him while he is at work.So, Chase bank wants me to advise him he needs to set up service with AT&T or Verizon and his metro phone bill with his name on it is not going to work. At this point I'm pissed I cannot get my money can't walk in and close the account with chase ok them chase bank I'm going to exploit you for the dirty [censored]ty Bank you are im going to post and let everyone in America see why bits not a good idea to bank with the WITHOLDING KNIVING BANK you really are and at this point I'm done tired frustrated and really will never bank with Chase and refer anyone who reads this to discontinue your service before the bloodsuckers take and withhold what's legally yours too. Middle finger goes up I'm not very book smart and all, so I'm working to report this to every high elected official name I come across on the web never in all my life Banking did a branch say I could not receive what was available in my account!

4 Days ago, I got an email from Chase that my account was over drawn $8, 000.00!

OK, so I thought this was perfect.

I called chase and they said they could not even discuss the problem with me and would be terminating my account and putting the $8, 000.00 into collections against me.

What a horrible horrible bank!
I think they stole the overdraft!

Two mortgage payments were taken out of my checking account for several months this year, until I was notified by my bank that I had $25 left in my account. One was taken on the 1st of the month and then the second one was taken in the middle of month. Spoke to someone at bank and was supposed to receive the second payments within 5 working days. Got letter (see below). Went second time to bank saw Shawn (see below) and was told that I would get a check within 5 working days. Was told, loudly, that it was a mortgage problem. Called mortgage dept., will get check within 5 working hours. But, instead got the letter below! Do you send employees to lying school? Very disappointing!

I was scammed on december 6 by mall kiosk workers called chase the next day since it was shady I told them my situation I was minding my own business when they asked me to buy their products I refused wouldn't take no for an answer and the dispute claims people didn't do anything to help shame on you guys for not protecting people especially when they need your help from these scammers

My name is Juan Monsivais. My email address is [protected]@gmail.com. I live in San Antonio Texas. I opened my account in Sept 6, 2019. I applied for a loan at Speedy Cash Loan which was given to me by my advisor for a educational loan. Next thing I know is that I get 2 deposits into my account but I have to return the money back. They said my credit score was going up but come to find out they were using my own checks in my name to get the money... I had no idea until my boss told me. I verified the deposit amounts and they are exactly what the checks were. I never signed the back of the checks, they had someone else signature... I dont know what to do... I desperately need help..I didn't know anything I just wanted to apply for a loan.. Please help me... My phone number is [protected]...

This is regard to an incident that occurred this morning October 25, 2019 at you Chase bank branch located at 2301 E. 1st. Street, Los Angeles, CA 90033.

At approximately 6:15 a.m. I parked my vehicle adjacent to the ATM device in the rear of the bank, since there were 2 other customers ahead of me I decided to use the ATM at the front of the bank along 1st street. After completing my transaction and as I was walking back to the parking lot I saw a man lifting my vehicle and getting ready to tow it away. I bitterly approached him and demanded that he lower my vehicle and asked him what the hell he was doing. He replied read the signs and accused me of not being a patron and using the ATM, he apparently did not see me at the front of the bank using the ATM. It must have only taken me 3 minutes to complete my transaction.

The reason why I'm contacting you is that my vehicle was damaged in his attempt to tow it away and your establishment is liable for the repairs, furthermore, I drive a BMW X5 and these vehicles cannot be towed in that manner without seriously damaging the transfer case transmission. Lucky for your establishment, he did not proceed to tow my vehicle and cause serious damage.

I called the bank to speak to your branch manager, Erma Perez but she was not in the branch today.

This firm that you've hired, Sandoval Towing, to basically harass your customers with this sort of negligence is going to be the cause of a major law suit, one day.

According to the law of this state, because this tow truck driver left the scene immediately without regard to the damage he caused, it is considered a hit and run.
Expect to hear from my insurance company regarding this incident.

My fiance applied to chase for a refinance on my mortgage. We paid 500 in Good faith application fee. Well they turned us down for a credit problem they knew about before we paid our 500.00 The loan officer said we would get our money back, But we havent received a dime back. Ive called and written the loan officer with no replies. And to top it off we went to a different company and were approved for a refinance, They said they didnt understand what the problem was. I guess Chase bank just takes peoples money . I think it is a scam!

My wife lost her purse (and wallet inside it). She lost her driver's license, insurance ID, HSA/FSA and Chase Debit and Credit card. Someone used our lost debit card and made 3 different purchases worth $1300 on August 5, 2019 in the morning. My wife came to know about the loss of cards ONLY in the afternoon when Chase bank informed us about suspicious activity as we never use Debit card for any store purchases (5 plus years of history). Being primary account holder, I immediately blocked both credit and debit cards and requested replacement cards. We received temporary credit immediately but on Aug 19th, we received letter from Chase for reversal of credit. We then gave them police complaint number, DMV complaint and I personally went to a branch where the accountant called the claims department as well to resolve this. However, the claim is still not resolved and we have not received our lost money back. We received another letter today (Sept. 3, 2019) asking they will only partially refund the money. What the hell! This is extremely pathetic, stupid, unpleasant and unlawful by Chase bank.
Chase is the first bank which is not customer friendly but customer-harassing. They are treating us as liars even though we lost everything that was in the purse. Even after providing them with Police Complaint and DMV report and suffering from emotional pain, Chase seems to be unperturbed and sticking to their foolish claims policy. One of the worst experiences for me in my 12 years of Banking history in this country, I will appreciate Chase Bank to fix its claims department and refund us the money for fraudulent claims.

I am beyond frustrated and overwhelmed at this entire process. I would think that the bank that claims they want to help you put your house back together would actually care and help you instead of making me physically sick in the process. We were hit with an F1 tornado on May 19th, 2019. As of today, August 23, 2019...They have released only a small portion of our insurance money to repair our home. I have been getting the run around about paperwork since a few weeks into the process. This is unacceptable and I am sure this message will go no where and no one actually cares at the big Bank. Our Insurance company has been great. We are spending our own funds, which we will soon need to borrow money to keep this project going. We are living in a motel and we are ready to get back to our home. If anyone really cares they would give us a call. Vince and Carol DePaul 120 Kline Road Denver, PA 17517. And I am sure I have not included enough details in the message.

My checking account with Chase has a huge negative balance of almost $850 which I can't afford to pay because I had tried to transfer some funds over from my first citizens bank account. I had received a letter in the mail from them saying that the funds would be cleared by august 13th but it was a hard hold on my account, but now there are debit returns on my chase account from the funds I had tried to transfer over causing my checking account to go into a huge negative balance. I would of never even attempted to have the funds transferred if I would've known they wouldn't get cleared like the letter had stated that they would get cleared. I really need to have the debit returns on my account disputed as that would really help me out a lot.

My daughter was 18 when a fraud check by a family memebr was deposited without her knowledge and account was closed ans she is permanetly blocked to open new account at Chase Bank, she is going for Densist school in Chicag where there are mainly all chase bank, they would not let her open one or let her be on my chase account either. i understand its all upto thier descression, but they wont even consider the situation. I have tired all avenues, she is banking at Wells fargo for past 3 years but Wells fargo presence is not near her campus. and we are requesting college account not business account or andy fancy one. Please look into that, and help us