JPMorgan Chase
reviews and complaints

On January 28. 2022 I deposited a check in my checking account it was made out to myself and referenced my mom's name on the bottom of the check. My mom passed away but I have legal documentation for this check that was issued by an Attorney. I was told there would be a hold on the check until February 2, 2022 and funds would be available then. Prior to depositing this check, I had funds in 2 other accounts. I tried to use my bank card at a gas station and it was denied. I called Chase customer service representative tells me that my accounts were suspended. I was given another phone number to contact. I called and was put on hold for over 1 hour and 30 min. I finally was able to speak to someone, only to tell me that there were needing a contact phone number for the maker of the check I had deposited. This Chase representative insisted I wasn't providing the correct information or phone number they need to verify with the maker to confirm check was indeed from them. I myself contacted the maker who sent me the check and they sent me a copy of the cashed check. I've been to 2 Chase branches and spoke to them regarding my account status. Both branches stated they don't have the authority to help with the situation on my hold accounts. I kept getting referred back to their [protected] phone number. Chase now has the funds but refuses to lift hold on my bank accounts. I even sent documentation to Chase for their review. I can't get anything resolve nor can I get Chase escalations department to call me back. It has been over 10 days. This has been a total inconvenience and headache.

Today I got all my accounts closed by CHASE.

In round 2016 I had a chase account. No problem until my account was closed. They mentioned that my account was closed because of an unauthorized deposit. I had no clue after my account was closed. I called them they said they are no longer to do business with me. That was devastating. I made a consumer report to dispute and try to resolve to open a new account in 2021. Shortly closed again. How can they always shut people's account down without asking questions related to the account? They must dislike having customers?

I received 4 or 5 late notices from verizon that my account payment was overdue! I have had autopay with verizon for years! As you know, I have my fico score over 813, so does that not prove I pay my debts on time?!?!?! Every time?!?!?! They told me c h a s e had denied/canceled that payment/autopay when I called them! That's nonsensical! I then called my local chase, told them the completely unacceptable behavior with my account and told them they have to contact verizon and straighten out this friggin mess both companies had put me through no fault of my own! Both companies refused to solve this problem between themselves!

I have been a chase customer for over 25 years and expect you to contact verizon, a much shorter term customer of mine, but not nearly as long as i've been with you! Leave me out of it! Contact me when it's solved! I won't accept anything else and will quit one or both companies if I don't get the customer service I deserve = = after both have caused me such stress and trauma! I have enough of both of those health threats in my life, taking care of my beloved husband, dying of pancreatic cancer lying next to me!

I have been a loyal customer of Chase for 16 years. On September 24, 2021, while in Cozumel Mexico a fraudulent charge of $1502.06 was made on my credit card. I did make a purchase of a ring that day at a jewelry store, this is where we think the fraud happened. They must have scanned my card twice, making the fraudulent charge. When we arrived home, I noticed the charge on my credit card and called to report the fraudulent charge. The purchase alert on my phone showed the purchases to be within minutes apart. The fraudulent charge showed it was from a jewelry store miles away from the tourist area where we were, I could not possibly be in two places at once. The statement provided to Chase had information blacked out on it as well a fraudulent signature, the signature looks nothing like mine. My name is nowhere on the receipt. I have requested information on the fraudulent jeweler from Chase, but they said there is no information to contact them. I have disputed this charge four times and Chase keeps stating that it is a valid transaction. I have contacted other jewelers in the area and received a response back from them stating they have never heard of IZ *Benjamin Galindo Jewelers. I have never had any issues with Chase until now. I have always made my payments on time, even when I was laid off and struggling. I will not pay Chase the fraudulent amount and will be cancelling my card, I cannot trust Chase.

On January 12, 2022 we scheduled a payment to Lowes through Chase Bill Pay.

The transaction # [protected] in the amount of $60.00 is shown on my bank statement as paid.

I thought that the payment went through OK and that everything was handled.

On January 30th I was notified that no payment was made on our Lowes account in January and we were past due.

I immediately contacted Lowes and gave them the transaction # and the amount of $60.00 and the date paid.

They said they had not received that payment and asked me to contact Chase Bank and ask them to send a fax showing the transaction was paid from our Chase bank account.

Chase informed that they could not send a fax as requested and all they could do is refund the payment in 3-5 days.

I asked them where did the money go and all I got was that they did not have a courier signature and Lowes did not have a record of the courier delivery.

As a result of this, I cannot prove payment was made and I have a late payment and my credit has been reduced and my payment is being increased.

My cc was charged for a booking at a Marriott that I did not make. I disputed the charge after contacting the hotel, who insisted I made the reservation and it was not refundable. I believe that because my credit card is on file, I was booked for something I was just looking at. Several reasons why I would not have booked this: Come on during covid does anybody book unrefundable rooms? The senior rate was lower than this rate, why would I book a nonrefundable higher rate than I could have otherwise gotten?
After disputing the charge, I also cancelled that card because I know that I did not make the reservation. Someone from the hotel called me to verify that I did not want to stay there. I thought after that it was a done deal. I get a new card and several months later, the charge appeared again. I called and after being on hold forever, I was passed through to Austin who was apparently a higher up. I explained all to Austin. He then made a 3 way call to the hotel, Residence Inn Glendale/Peoria in the Phoenix area. After a long discussion, I had to leave for a class so I could not continue the discussion. It was going nowhere anyway with the person at the hotel saying I had made the reservation and me saying, no I didn't. So much for the customer being right, apparently its my word against theirs, so they get my money. If I look on my Marriott account, it shows the reservation cancelled. So I believe the problem is with Chase who apparently needs my money more than I do. As I said, I thought this was a done deal months ago, now I have to fight it all over again.
They had 3 months to rent out my room to someone else. Are they really that desperate? Or maybe Chase is keeping the money.

Called saying we didnt recognize charges on our card. After waiting on hold, the „customer service" rep (misnomer) informed me the only thing they could do is cancel my card and list it as a fraudulent charge.
All i wanted was to find out WHO is charging my card, and instead of helping, they wanted to make more work and inconvenience to me.
Luckily, my business has other cards we can use instead. I dont need chase.

In December 2021 I apply for a advance loan from advance payday. They called and wanted to verify my information. I even have the paperwork work from them. they said Itbwould be direct deposited. Meanwhile I was checking my online account. When I did I saw all these reversal on my account these were the same amount that I just pay my bills with I went to chase bank in Gastonia NC. The banker there closed that account and set me up a new on she was also to order another card but never did called dispute and talk to him about this he file dispute everything they said that I account was hacked and everything was done online chase credit me some of the money from the dispute claim my paycheck came in on a Tuesday morning I check my card did not arrive so I had to go to chase Bank the teller told me I could not withdrawal any money because I was over draw 900.00 and kept 325. Of my paycheck cheese have frozen my account dude to fraud on Jan 3 my SSA payment was sent to my chase bank account but sent back to social security but soical security sent it back to the account and chase credit it to my account so now onenthe phone with chase to ask them to sent my social security payment back to social security because chase bank was not to credit to the account due to frozen account and fraud on it chase said around the tenth of January they would one the 22 of January I called soical security and no check has been sent back to them I then called chase she there nothing they can do my account is still frozen and when it like like even with it having to do with fraud they are supposed to not let and direct deposit to come into the account so now I still have no. Assess to online banking my username and password don't work I have no debit card to this account and even though I have fraud protection on my account they are telling me that I am the person that done this to my account and I had to sent all but 107.00of my SSA payment to bring my account to positive bal instead on it having a negative balance. I have no way of paying any of the bills this month I will not have no car no home over something I did not do I need chase to return my SSA payment like they said they would I can't read any of three messages cause I can't get on line banking or nothing

Dec. 17th, 2021 COO First Approach EA/ Worksite Wellness LLC attempted to open a business saving account at Chase branch located at East 42nd New York City. funds in the amount of $5000.00 were debited from my business account at Navy Federal Credit Union. Noted Dec. 28th, 2021 by staff at Chase bank, Chase bank cannot do business with NAICS 624190 business sector code as they conduct business. Of course, I found this to be nonsense. I consulted a Westchester county Chase branch only to find the account was closed. Card sent to my business address 75 South broadway White Plains NY 10601. However, denied access by ATM. I requested my funds be deposited in my business account. Chase bank has my banking information on the canceled check. I cannot understand Chase bank's action. The problem could be bad actors. Black-owned veteran business is this the problem?

Dear Chase Customer Support:

Our complaint is in regards to the Chase Visa Hyatt card. We started accumulating rewards points and free nights in January of 2020, just prior to the pandemic. A significant portion of our rewards were due to expire and we contacted Chase Visa, requesting the rewards be extended through 2022 due to travel issues caused by the Global Covid 19 Pandemic. Chase Visa rejected our request and directed us to "fine print". Essentially we were expected to choose between ignoring CDC guidelines regarding unnecessary travel or losing our valuable rewards.

This situation has forced us into a difficult decision in regards to whether we will be able to maintain a business relationship with Chase Visa. All we have been asking for is fair treatment in regards to our issue. It is not reasonable for travel rewards to expire while people are being asked to not travel. We understand that all contracts include fine print. We do not agree with the approach of citing fine print language when common sense and CDC direction supports avoiding travel in this extremely unique circumstance.

Just 2 short weeks ago, we held Chase Visa and Hyatt in very high regards as 2 of the greatest companies the world. You had loyal customers with plans to use Chase and Hyatt services as much as possible. We are very disappointed to learn that Chase would rather take our free nights and lose us as customers. We hope this can be resolved in a fair way and our confidence in Chase can be restored. I hope that Jamie Dimon and Chase do not believe forcing people to travel and stripping accounts of unused travel rewards during the pandemic is the right way to treat customers.

We paid annual dues of $95 per year in exchange for our free nights rewards. We ask that 2 years of annual dues be credited back to our account since the rewards tied to these fees could not be used due to the Global Pandemic. We would also accept return of our free nights to be used in 2022. We would also accept a $200 gift certificate to be used for dining during a Hyatt vacation.

Thank you in advance for your attention to this matter.

Sincerely,

Joe Pace
[protected]@gmail.com
[protected]

My debit card was mailed to my outdated address and it was stolen. Chase mailed out the new PIN to this individual without validating his identity. Over $5, 500 was withdrawn from my account in several unauthorized transactions. I reported the fraudulent activity and filed a claim. my claim was denied a few days later without any communication or request to provide supports. I provided documents/proof as well as the Police report. The claim was reopened and denied time after time, for the same reason that the card was mailed to the address on file. The matter of fact is I updated my address on www.chase.com more than a year ago but it didn't get updated on their end.

I open a checking and savings account on October 7, 2021. I brought in a coupon saying if i open a account and have a direct deposit. i wll get $250. I spoke to customer servise over the phone her name is Kattie. She kept me on hold while checking why i havent received it. Kattie said because my direct deposit wasnt from a job. its coming from my pension, this dosent make any since the coupon did not say anything about that.

On December 20 2022, most of the day was spent on the phone with Chase deceased processing services [protected]) and the Federal Government Office of Personnel Management regarding Chase system errors precipitated by a Notice of Reclamation from the Department of Treasury. The reclamation named me as the recipient (because the Office of Personnel Management appointed me as the representative payee for my incapacitated and now deceased mother). To date Chase Bank has frozen my account twice because the bank interpreted the reclamation as me being dead. The employees that I am able to reach by phone at both Chase and the Office of Personnel Management have claimed that the other entity is to blame for this error, and I must contact the other entity for resolution. Customer service representatives at both Chase and the OPM claim that they have no knowledge or authority to resolve the problem. Government employees send it to a supervisor, from whom I do not get any response. Furthermore, on more than one occasion when I login to Chase, my personal frozen bank account shows that I am overdrawn by over $99 billion dollars.

I wrote to both CEO Jamie Dimon and Regional Manager George Acevedo asking for help. Brittany from the Executive Office called on December 22 and said that it would take her time (until December 24) to conduct research and that she doubted that anyone at Chase could contact the government to sort out the problem. I find it unbelievable there is not a Chase employee with the knowledge, ability, and contacts to correct this problem by simply referring to the name on the death certificate on file with both Chase Bank and the Office of Personnel Management.

My vehicle was deemed total loss. Insurance overpaid on the remaining balance of the account. Refund check was supposed to be issued back to me by Chase. Its been 2 months. No check, no answers as to when I will b receiving my refund.

Short version - today 11/16/21
Note from Chase - see attached
Purchase using Marriott credit card 6/6/21 for $ 775.00
I have been with Marriott since the late 1980s
Bill from PayPal arrived ( I have no PayPal account )
Two tall workbenches never arrived
Complained to merchant = silent
Filed a complaint with Chase for refund = denied
Company policy: not billing error
Chase policy note: no refund of money
WHAT ?
What good is this credit card IF it condones the fraudulent purchases
eBay or Amazon will give credit for any non-arrival of any item
But Chase management policy = NO
Very disappointed
Thanks for listening, Raymond

My name is Miguel J Cervantes I am a Chase customer.
I've been trying to resolve an issue where Wells Fargo was supposed to deposit some money in my account, debit card ending in 4930.
They sent Chase a letter that was supposed to be signed and sent back.
Chase has not done anything.
I will go to the FDIC next.

To whom it may concern,

I have spoke to several representatives to no resolve. It doesn't appear my logic behind Chase 8/21 memorandum is transparent by providing facts. I'm not sure what to say about the integrity and training of the staff but there has been a problem with my account after 8/20/21. I have always had the account set up for non sufficient funds fee charges or protection to apply when funds are not available that has now mysteriously disappeared and this Bank is rejecting all transactions after August 20th showing a -$842 balance after paying a $34 insufficient funds fee for a charge to account in the amount of $38... When was this option removed? Why did the fee charges for any unavailable funds stop being applied to this account when not having enough funds? Due to your negligent discretion or display of the notion that you have no obligation to pay a credit charge, POS debit transaction or a check payment from an account where funds are not available, I have suffered from creditors dishonoring my account. This has Caused a real life negative Domino effect where the Chain of events has closed 2 major credit accounts that I have had over several years which lowered my credit rating almost 100 points and I can no longer qualify to refinance my home mortgage loan. Why Chase has decided not to honor the transactions I've made from my checking account is new to me. I have not been notified of any changes to my account where no transactions will be paid if funds are not available. Chase has always paid my transactions and spoiled a insuffientfunds fee. This is not a game... Your system is playing chess with people's lives. Your decision is affecting my livelihood and mental well-being by not taking ownership of this bank error. At no point did I choose not to pay the insufficient funds charge/fee, so why was it removed from my checking account? This bank choose not to honor purchases based on a systems discretion and now I as a human being and valuable customer has to live with the disloyalty this bank is displaying. I've paid multiple charges to my account for insufficient funds fees complying to an obligation I thought was still an option presently on my checking account. I've had no problems paying the fees. This discretion is unjust and truly unfair. I will have no other choice than to seek legal action for the way this bank chooses not to pay or apply insufficient funds charges to accounts with no repercussions. There is no way Chase should get away with facilitating a ripple effect and not help to repair a customers relationship with their creditors that is in agreement to restore accounts with a letter/statement from this bank. Chase chose not to pay transactions which was a detrimental decision that has caused a critical problem to my credit ratings. It is appalling no one see the issues presented and fail to make an effort based on a flawed system. I ask that you extend the courtesy to engage in making this situation right by proving a letter to acknowledge the rejection of payments made to my creditors from my checking account where it was rejected after a change in banking namely account coverage.

Thanks in Advance.

On November 9, 2021, I visited chase bank for a relative. Upon exiting the rear of the bank after leaving atm area, a black vehicle pulled in front of the exit blocking me in so I asked him how was I supposed to exit the area, and the driver a black male responded to me by saying, [censored] you [censored]. I was outraged by the statement that he made. I told him that I wasn't a [censored] then he became belligerent and began threatening me. Then a black lady approached us and called the driver in the car Don and she asked him what was going on, and then she started yelling at me. I tried to explain to her what happened but she continued to yell at me, while her friend was still making threats and name calling towards me. So I asked her if she is the manager as she claimed to be, she should know what customer service is, and that she was being disrespectful towards me because she knew the driver of the black car. Then she really got obnoxious. She then told the driver of the black car, Don, to leave because she was calling the police on me. She got my license plate number and yelled for tellers to call 911. I was outraged by her unprofessionalism. The branch video footage by the atm near tellers would show your branch manager unacceptable behavior.

They refused to help me set up auto pay! Rude supervisor! I'm Virginia M. Trujillo from Albuquerque, NM. I spoke to 4 individuals who tried to help me but couldn't because it had to be the technology Dept to do it. She was rude and disrespectful. Said she couldn't help me! So much for customer service. I'm 73 years old and not computer savvy. ALL I WANT TO DO IS SET UP AUTO PAY!