delay in warranty repair
I always buy lenovo phones and customer service in other retailers is great. I had previously a defective Lenovo P70 and it was repaired in less than 10 days (Jovi Tronix was not the company repairing it).
Now I got a lenovo P2 and unfortunately it has a problem in the touch screen. Surprisingly, Jovi Tronix is the company responsible for repairing it. They told me that it will take maximum 21 days.
It took for them a month and still nothing. They keep telling me that they don't have the item yet to repair my phone. However, when I went to the local stores they all have the item and they told me it will take one day to repair it.
099864
jovi tronix customer services & repairs
Hello,
I am Ahmed Mamdouh,
I already submitted 3 complains on phone, by mail and via facebook.
I received my un-repaired phone from jovi tronix on 16-12-2017 and it was uncharged so I couldn't check it & when i opened it I found a password on my phone
this was in el agoza branch
my phone is HTC One E9+
p/n 99hadm091-00
s/n LC57RYH04775
receipt no 97144
kindly try to fix your mistake and send me the password you installed without my permission
repair delay "under warranty"
Hi all,
This is to express my anger and disappointment in your entity to a disastrous extent.
I am not getting the expected service, plus I paid for nothing but hassle!
I waited over 2 months to get my faulty handset repaired using a basic borrowed phone. So, is it logical to wait that long?!
Repair details:
· handset: lenovo k6 note
· color: grey
· case id: 087993
· documents: attached
Story details:
· the phone was bought for 3800 egp from vodafone store may/2017
· all of a sudden, phone didn't respond once restarted 5/9/2017
· I got the original purchase/warranty receipts heading to jovitronix shop in "smouha - alexanderia" 13/9/2017
· they told me that it will be repaired under warranty within 6 weeks maximum
· I was told spare parts are still on the way 15/10/2017
· I passed by jovitronix shop in "smouha - alexanderia" found it closed totally "city legal issue" 25/10/2017
· I called a number left on the shop's door "[protected]" telling me to send them message with my phone details to deliver it to me in couple of days
· I didn't receive it. So, I called the helpline week later and they told me that the spare parts are still on the way asking me to follow up in a week 5/11/2017
· I called the helpline week again and again they told me that the spare parts are still on the way asking me to follow up in a week 13/11/2017 & 22/11/2017
· I hear same answers with no action till now getting really bored and disgusted!
Required action:
O immediate call from jovitronix team to clarify when/how I will receive my fully repaired phone
Or
O asap handset exchange "as long as spare parts are not available"
Br,
Basem
Is JoVi Tronix legit?
JoVi Tronix earns 88% level of Trustworthiness
Excellent Trust Notice: JoVi Tronix near-perfect at 88% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for JoVi Tronix. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
JoVi Tronix has claimed the domain name for jovitronix.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Jovitronix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Jovitronix.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Jovitronix.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from JoVi Tronix, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- JoVi Tronix protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to JoVi Tronix has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with JoVi Tronix has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
Lenovo mobile k6 note
I have purchased lenovo k6note mobile on 29-12-2016 and on [protected] the phone has no sound at all so I went to jovitronix company the agent of Lenovo in Egypt. Till now they have the mobile and told us today that they ordered a spare part from Taiwan but it was not good so they will email the company again. I told them that I used the phone for only 20 days and I have the right to substitute it for free and the phone is with them for a month now but they refused completely.
I.m very disappointed in LENOVO mobile and I need a mobile right now to proceed with my work
I, m very disappointed relay
Please see what can you do
Smartphone lenovo s60
I bought a smart phone lenovo s60 from mobile shop in Cairo at 29/12/2015 from day one some letters wasn't working perfectly
After 3 months the mobile phone was completely closed and I could not open it so i took it the to Maintenance Center to fix it, and they downloaded the software the same thing repeated after 2 months and took it again to service center jovitronix second time and they downloaded another software it was very bad it wasn't original and it wasn't warming right from day 1
And they don't like to replace the phone so what can I do just from 6 months I bought the phone
i gave my mobile to agouza maintenance centre since 7/7/2018
since that it didn't came back and every time i call customer service
i didn't get any real information and i hear same comment every time call us after 3 days
what should i do ?
i so frustrated from the altitude
kindly i wish you take this complain seriously
thanks
Mopile phone lenovo K6 note deleverd to jovitronics service center Agoza branch in Giza, Egypt with 3 Feb 2018 and till moment not repaired.
No. 102314
It is not accepted at all to stay all this time without mopile due to very very bad service center
Overview of JoVi Tronix complaint handling
-
JoVi Tronix contacts
-
JoVi Tronix phone numbers+20 2 3851 7020+20 2 3851 7020Click up if you have successfully reached JoVi Tronix by calling +20 2 3851 7020 phone number 1 1 users reported that they have successfully reached JoVi Tronix by calling +20 2 3851 7020 phone number Click up if you have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7020 phone number 2 2 users reported that they have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7020 phone number+20 2 3851 7021+20 2 3851 7021Click up if you have successfully reached JoVi Tronix by calling +20 2 3851 7021 phone number 0 0 users reported that they have successfully reached JoVi Tronix by calling +20 2 3851 7021 phone number Click up if you have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7021 phone number 1 1 users reported that they have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7021 phone number+20 2 3851 7022+20 2 3851 7022Click up if you have successfully reached JoVi Tronix by calling +20 2 3851 7022 phone number 0 0 users reported that they have successfully reached JoVi Tronix by calling +20 2 3851 7022 phone number Click up if you have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7022 phone number 1 1 users reported that they have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7022 phone number+20 2 3851 7023+20 2 3851 7023Click up if you have successfully reached JoVi Tronix by calling +20 2 3851 7023 phone number 0 0 users reported that they have successfully reached JoVi Tronix by calling +20 2 3851 7023 phone number Click up if you have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7023 phone number 1 1 users reported that they have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7023 phone number+20 2 3851 7024+20 2 3851 7024Click up if you have successfully reached JoVi Tronix by calling +20 2 3851 7024 phone number 0 0 users reported that they have successfully reached JoVi Tronix by calling +20 2 3851 7024 phone number Click up if you have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7024 phone number 0 0 users reported that they have UNsuccessfully reached JoVi Tronix by calling +20 2 3851 7024 phone number
-
JoVi Tronix emailsinfo@jovitronix.com100%Confidence score: 100%Supportsupport@jovitronix.com77%Confidence score: 77%support
-
JoVi Tronix headquartersBlock no. 4/9, 2nd floor, El Mehwar El Markazi, El Sheikh Zayed, Giza, Egypt
-
JoVi Tronix social media
Recent comments about JoVi Tronix company
Smartphone lenovo s60Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.