JollyChic.com
reviews and complaints

It is clearly mentioned on the return policy that if the return shipping cost is over $20, please contact customer service for the difference. There is no "conditions" that have been put up with this statement.

After the big hassle to find my parcel and to pick up from the delivery company, I tried everything on immediately and decided to return some goods that I received since the size not fit and one is in faulty. I took the box down to post office to ask for the delivery cost with the Dubai address that was given on the refund page. The delivery to Dubai is quite pricy which is $135+. I contacted the live chat agents, and to double check and reconfirm to be sure that I will get full refund on the return delivery fee and the answer was positive. I suggested if they gave me the China Return Warehouse address, I could send in a cheaper way, but they didn't . I followed the instructions to go ahead my returns delivery with Auspost as other logistics companies cost the same to return back to Dubai.

I then contacted the live chat agent and was advised to send the receipt to the email and I can receive the full refund on the difference.

The customer service email team then put up a different story now ! She is telling me "If a mistake by jolly chic, you will be compensated for the return shipping fees. and the amount will be transferred to your PayPal account within 3-7 working days." These were not mentioned anywhere in the JollyChic website! But anyway, I did follow the size guide but it only mentioned the top size but not the pant size (waist, hip) in its set. The oversea size is quite different to Australia size and it is my first time buying. The email team is now only offering me 70% of my return delivery cost which is not acceptable.

Anyway, my main point is if you put up a statement, and your customer service agent confirm it. But at the end, you are not following it accordingly, this is totally unacceptable and unreasonable. You have used the big data to calculate all the cost and profit involved. And the returns delivery fee was expected, if the company cannot compensate such cost, then why it has to offer in first place? It is very unacceptable that customer service team doesn't have to follow the black & white policy that written clearly on the website. This is very misleading!

I would request the full refund on the return delivery cost.

Calling the attention of JollyChic co. to stick from your words or your promise that you told you can solve the problem of your customer within 48 hours but nothing happen,
why you promise us that you solve our problem? why you telling us lies? what is your rules? what is your procedures? or what is your company commitment to your thousand of thousand your customers? why you open the company if you scam your thousand of your client?. make your company in the right direction and truthful way.

Hello Jolly Chick,

FRAUD CASE

Today we got 2 different message from bank for 2 purchases but we dint do any purchases for Jolly chick, never we have purchased from Jolly pick anything.

1st transaction
Bank: Emirates NBD -
Card holder name : Shabbir Hussain
Amount: 9, 089.54
First 6 digit - 5409 78
Last 4 digit - 4268
*Authorization code from bank for Jolly chick to claim payment from citi bank: 772114*

2nd transaction
Bank : Citi bank
Card holder name : Shabbir hussain
Amount: 10, 311.96
First 6 digit : 5460 68
Last 4 digit : 2484
*Authorization code from bank for Jolly chick to claim payment from citi bank: 696634*

Now we spoke to bank and they told that call jolly chick and tell them to reject this payment and not claim the bank for 5 working days then we will not be charged.

THE AMOUNT IS APPROX 20, 000 AED ( 5, 500 USD)

We would request jolly chick to hold the delivery and cancel this order and dont claim bank for 5 days so it will not be charged to us.

We have also called Saudia Arabia service center +[protected] and spoke to Ammar and we have registered this complain and he gave us this number 553738.

This is my number you can call me [protected]

Thanks and regards,
Shabbir Hussain
[protected]

02/10/2019 delivered wrong item, my #:[protected], i request android box from jollychic online shopping, but they didn't delivered my exact request but delivered a wrong item. at that day when i received the wrong item i request to cancel and refund immediately! but until now they have no call no message no anything. tracking #: [protected]. and thats my bad experience from jollychic i thought that company is good but i think no one can say thats a good company even you check all the comment of the people they're not happy with that kind of service or shopping online.

Dear sir/madam,

Please am asking assistant or help from you (Jollychic co.) to focus on your responsibilty and to pay your incorrect delivered items to the customer! I received my order 02/10/2019 at same day i request to return because of wrong item! but until today 05/10/2019 no call no message no anything, I call many times the customer service and said: within 48 hours i can receive my complain but nothing happen.

thank you for understanding.. i hope for your kind assistance

Hello,

Excuse me i returned a products thay i buyed 6months ago and they said that the money is going to be in my account .. its more than 300dhs .. and they told me to buy anything with the 300dhs and wont pay anything since i already returned the products and need to get my money back ! But i did this and the shipment man comes to say you have to pay ! .. more than 6months now and they're not giving me my money back ! Like what kind of fooling is this !

Please help !

Jollychic UAE Branch 👎

I've ordered a phone last week, order number: JA190918020644063045770.
And it was around 2747QAR, and once I received the shipment and I looked at the same mobile price it's showing 2303QAR only? What's going on? Did I get scammed? And I just realized that the mobile is only worth 2000QAR in India. And I've also got scammed by the images you have given for the phone in the ad. There was fan included in the order which I made but I haven't got the fan(accessory) for the phone. I'm hoping for a reply from your side.
The below attached picture is of the order which I made. This image was included in the thumbnails of the phone which I ordered and there was also different option available for cheaper price in jollychic itself which doesn't come with fan. What's happening?

I purchased from them a dress a week ago and after some days they sent me a tracking number which was invalid.
I keep contacting them they do respond without taking any actions
What that means to send someone invalid number to track ?
Can you explain that to me
This is my last time to buy from a such irresponsible company.

This is their reply on my review in other website

Reply from Jollychic
5 hours ago
Dear customer, please accept our sincere apologies for this delivery issue.
Your order was transferred to FEDEX shipping company by tracking number [protected] due to the need for delivery lines. And your order is scheduled to be delivered on the September 25th. Please kindly keep your phone on.
Thank you for your great support on Jollychic.

I contacted FEDEX. And this is their comment on this fraud company.

Thank you for contacting us. According to our records, the shipment with tracking number [protected] has yet to be given to us for transportation. The shipper created the shipping label on September 20, 2019 but nothing happened after that. We suggest that you contact the shipper to find out when they are planning to ship the package.
I hope this information was helpful. Please do not hesitate to contact us again for further assistance.
Best regards,
Luis
Customer Care Associate/Associée au service personnalisé FedEx Canad

Dear Jollychic,

I placed an order approximately 8 days ago. It was to be shipped via Postaplus. However, when I checked just now, it says my order is "On Hold" for some reason. Please help and inform me fo the reason and please try to deliver the order AS SOON AS POSSIBLE as it is urgent. The order number is [protected]. Please call 00974 [protected]. Please help AS SOON AS POSSIBLE.

Thank you,
Ahmed Zayed

I can't get in touch with the shipping company, for they don't have any customer service hotline or what so ever, but the issue is they delivered it to the location but I wasn't there at the time to pick it up, and now I don't know how to contact with them to get it delivered again.
I hope I find a response from you as soon as possible
Email: d7omy. [protected]@gmail.com

Good Morning

am Mr.Mohammad Ali from Jeddah - Saudi Arabi
Address : Jeddah - Thagher District

am working as Cars Tires Technician with Salari 718 (2700 SAR) USD PER Month to deposited in my AL-Rajhi Bank Account with IBAN : SA 4280000113608010323545 .

on 28.08.2018, I received my August Salary 2700 SR, Then Today 7.9.2019 @ 7:30 AM I went to withdraw some money, BUT I Found only 758 SR ! and 2147.90 SAR was deducted without my Knowledge ?

when I check my Account Statement I found 11 Purchase orders and Deductions performed from my BANK Account as " ONLINE PURCHASE JOLLYCHIC" !

Am 52 Years Man, working in car workshops with very few amount of money every month, I never deal with Jollychic, all of us, me & my wife, are illiterate esp. for internet and your application .

Today Morning I wrote the attached complain to the Customer Care in AL-Rajhi Bank to inform them about this incidence, and HOW The DEDUCTIONS happened without notifying me by SMS on my Phone as happening always ? because the "Online Purchase Jollychic" orders Deductions occurred without noticing or watching any SMS on my Mobile .

am here writing to JollyChic Company alsoto inform, Notify and solve my problem, then Return my 2147, 90 SAR = 571.25 USD to my Bank Account shown up .

Sincerely

Mohammad Abdullah Mohammad Ali
Saudi Arabia - Jeddah
Nationality : Yemen
Mobile [protected] ( Arabic Language Speaker)
Mobile [protected] ( Mr.Fahad, My friend, English Speaker)

My Bank :
RAJHI BANK
IBAN : SA [protected] 323545
Mohammd Abdullah Ali محمد عبدالله محمد علي

Dears i have make my order in 10 of July and after 4 weeks betwen 30/70 -1/08 i had receiveed a call to infotm me that my shipment is on transit Nd i had to pay extra money (140 USD) and i refused to receipt the shipment and noting that i payed the order via my credit card . And today is the fourth of September and no one has refunded back the money i had payed
My order number is [protected]

I have a pending order that I still didn't receive, it arrived to Dubai but the company asbaq are so bad and still didn't deliver it to me.
I even made some orders after and already received them with fetcher (the best)!
The logistic number is [protected].
I'm chaimae, my email is chaimae.[protected]@gmail.com
Please contact them and let me know if they're going to deliver it or not, thank you.

i want to complain about jolly chic delivery, i have confirmed paid order on 1st of August and till now not received, and jolly chic costumer care agents not supportive, always said wait and they not take any action against delivery company, on tracking they write delivery faild duo to customer mobile off, and in real no one call me or any msg or tracking showing that my order out for delivery. when i complain them they said you calk by yourself to delivery compny, and the number provided by them is voice mail, i call many time and wait almost 5 minutes but t no one answer only music, they are lier

I'm complaining about the delivery guy who was completely unpolite and disrespected me, Please inform me about the action you'll take because this is totally unacceptable
I sent the voice note as a proof. This is the number he contaced us from :+966 55 011 2867
It's his problem if he doesn't have change
I really don't have to tolerate or accept any disrespect pointed towards me.
A delivery man has to have some morals towards the customers!

What happen to jollychic I order item on july 2 2019 but I did not recieved until now I paid thru debit card but it always appear to that they will shipped but until now not recieved is almost 1 month near and what will happen to my order no action at all. I alwyas sending messages but no action at all.. Its not good service after you taken my money and you will not mind our order. So it will affect your company if your like this below are photos of order and how tracking cannot find... So bad service

I have an paid order through debit card for jollychic from last three days i was expecting my order delivery yesterday i got tracking that costumer is not receiving the call but I received all calls from others like my friend and family but courier company didn't called me once the tracking number of ASBAQ EXPRESS IS [protected] till now I didn't got the delivery and from morning 9:28 the order is out for delivery not yet received today i will wait if I didn't get my order please i request you to refund my money back or else please solve my problem

I have ordered and paid it thru credit card but i did not receive it. When i track my order, it says that delivery failure coz the customer is not answering the phone. I dont have any missed call notifications. It is in Al quoz as per tracking which is 15 minutes from my place.
The courier is ASBAQ and the CDD package number is [protected]. I have ordered on 12/07/2019 and paid by credit card...and expected delivery date was july 20 /22, 2019..
I want my money to be refunded if not delivered.
Please help me..

I have ordered and paid it thru credit card but i did not receive it. When i track my order, it says that delivery failure coz the customer is not answering the phone. I dont have any missed call notifications.
The courier is ASBAQ and the CDD package number is 5100503531. I have ordered 13 items.. 2 dresses, 1 shorts, 2 bracelets and the rest are kitchen tools.. the expected delivery date was july 18, 2019..
I want my money to be refunded if not delivered.
Please help me..

I ordered in mid of April 2019. I am a regular customer. Shipment arrived at Qatar on 24/04/2019.
Since then I have been trying to communicate with Jolly Chic and Postaplus almost every day regarding shipment.
Inspite of communicating Jollychic customer service representative not less than 40-50 times through chat, email and direct call, no action has been taken.
Only receiving useless emails that within 48hours issue will be resolved.
I am totally annoyed with that.
Postaplus representatives are very irresponsible. They are not answering the calls and once they do, they are not doing anything.
I have suffered a lot because of that.
My another order is also pending.
I had the worst experience of my life with Jolly Chic and Postaplus.
Kindly refund my money as I am leaving for my home country
I hope I won't be disappointed this time

[protected]@rediffmail.com
[protected]