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CB Apartments Rentals Review of John Dean Estate Agents
John Dean Estate Agents

John Dean Estate Agents review: Terrible Service at John Dean - Vicki Phelan 8

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Author of the review
3:48 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Terrible, dishonest, rude company - don't ever use John Dean estate agents.

Vicki Phelan is the main person there - she has a charming habit of being massively rude for no particular reason other than to try and rip you off - or just because thats her modus operandi.

Do not sign anything with John Dean estate agents, or enter into any agreement if you fancy getting any of your deposit back or dont want to deal with the headache of a 30 year rip off veteran - Vicki Phelan of John Dean Estate agency.

John Dean
189 Balham High Road,
London SW12 9BA
Sales [protected]
Lettings [protected]
Management [protected]
Commercial [protected]
Fax [protected]
DX 41614 Balham

Update by Balhamresident1980
Aug 30, 2012 3:50 am EDT

http://www.allagents.co.uk/john-g-dean-co/

You arent the only one!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

8 comments
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AJH2022
, US
Jan 11, 2022 7:09 am EST

I have had the same experience with Vicki Phelan specifically.

Absolute nightmare to get any routine maintenance done in the flat because Vicki was rude and aggressive in response to every email, blames the tenants for every issue. Apparently damp throughout the entire property was my fault?

She would also kick up a massive fuss when I wouldn't allow unsupervised access to the property, as if I would trust someone who had been horribly unprofessional to deal with in every interaction.

John Dean will put something in the tenancy agreement about having to give them access to the property if they give you 24 hours notice. Unfortunately for them you can't remove statutory rights in a contract and as a tenant you have the right to "quiet enjoyment", so they can't let themselves into the property regardless of what you signed.

You can also legally change the locks without their permission as long as you put the original locks back when you move out, you don't need to tell them you've done this (and I wouldn't, too much trouble)

But I digress, avoid having Vicki in your life, no property is good enough to be worth having to deal with this person. She's honestly the most nasty estate agent I've ever had to deal with in 20+ years of renting, most are quiet reasonable people to deal with.

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John Solo
, US
Oct 07, 2020 12:30 pm EDT

Same experience. Vicki Phelan was rude, incompetent and horrible. A legitimate company would remove this staff member.

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Jaypatel
, GB
Oct 30, 2017 6:59 am EDT

2 words - Vicki Phelan!

Rude, unprofessional, arrogant. Don’t know how she can be in a job such as this

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Marepearl
London, GB
Jul 02, 2015 12:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Terrible people, rude, arrogant! They are crocks BE VERY CEARFUL WITH THEM! They didn't wanted to rent the flat to me because I am pregnant. So they took my 1 week deposit and Vicky Pelham provided wrong informations to the reference company so I was refused the reference. In this case they would freely keep my deposit on which they insisted that I pay in CASH and no adecvate invoice was provided ( even I as for it) This dos NOT IN ACORDANCE WITH THE MONEY LOUNDARYNG IN UK! After I call the reference agency Let Allince I found out they they have provided wrong info. My reference was approved by he agency but than they were asking for document that are Not relevant for private renting and they are not possible to provide. They were ready to rip off pregnant woman and leave her on the street. Father a long time - because I didn't give up they said the landlord dose not approve of you. The nature of there bussines is stealing people's deposit! The RUDEST AND MOST AROGANT PEOPLE I HAVE EVER CME ACROS! I

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London Renter
Bridgwater, GB
Mar 17, 2015 1:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am currently dealing with Vicki Phelan with regards to getting a large amount of money they owe me for rent reimbursement and getting my deposit back. I have been absolutely astounded at how rude she has been when I have been nothing but polite and professional.

They are also trying to deduct £200 from my deposit for 'professional cleaning' even though the property was left in a far cleaner state than when I moved in. This seems to be standard protocol for them as far as I can tell.

I am amazed that John Dean have stayed in business having seen the way they operate. They fail to even exercise basic courtesy (and so help you should you challenge anything Vicki Phelan says you owe).

I wouldn't be surprised if I have to pursue legal action in order to get my money back.

If you are looking for a polite and professional agency don't go anywhere near John Dean - I certainly never will again!

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Bambino19
, GB
Nov 04, 2012 2:15 am EST

Terrible, do not ever use these rude, imperious idiots...John Dean Estate agents balham - vicki phelan

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londongirl122
London, GB
Sep 02, 2012 11:48 am EDT

Same experience on my part with V.Phelan - AVOID.

John Dean

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anotherdisgruntled1
London, GB
Aug 31, 2012 2:52 am EDT

Vicki Phelan and John dean estate agency in Balham SW12 9BA (189 Balham High Road) are terrible to deal with. Read some of the reviews on Allagents.co.uk posted above to get a cross section of reviews over several years of people who have had the misfortune of dealing with these rip off merchants.

Dont expect any form of polite or courteous communication with them (especially Ms Phelan)- they appear to believe that renters are like feudal serfs and need to be barked at and exploited where possible. Victoria Phelan - John Dean - London estate agents.