The complaint has been investigated and
resolved to the customer's satisfactionResolved Joe Rizza Ford — Never ever do business with them
resolved to the customer's satisfaction
I bought a demo car from them and their favorite line is "Don't worry about it, we will take care of it." I bought the paint protection, when I picked it up there were dead bugs on the front fender. When I asked about it, Tony (after sales manager) said "It was a honest mistake" I told him it was poor quality, and his response was "if thats the way you look at it." They didn't have the navigation CD for the car, they ordered one and it didn't work.
We also got the Scotchgard and they said it they would clean the inside before they applied it. They didn't.
Every time I call I get the run around and they say they will take care of everything, not like I haven't herd that before.
I haven't been told so many lies, and they come from everyone.
The loner they gave me is a not even close to the quality of the car I bought, and the person who had it last smoked in. So no I have to drive around with a car that smells like smoke.
Never ever do business with any Rizza dealerships. All they care about is the sale and once they get that you are SOL.
Save yourself trouble and go to another dealership.