Jo-Ann Fabric and Craft Stores reviews & complaints 190
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misleading sales
I received an email early on a Sunday morning showing an excellent deal on an embossing/die cutting machine. I immediately went to the site and ordered one. Since I got such a good deal on the machine I ordered some dies to go with it. The dies were fairly priced but of course I wouldn't have bought them without getting such a good deal on the machine. I also wanted to purchase enough to get the free shipping.
Two days later I receive an email saying my dies were shipped but the order for the machine was cancelled with no real explanation. When I made the order the machine showed as in stock. If I would have known the machine wouldn't be mailed I certainly wouldn't have purchased the accessories!
I emailed customer service and received an automated response that they would get back with me shortly. I sent another email a week later requesting a response. It's now been a month with no reply. I really think they bait the sales to get you to purchase other items on the site.
This is my second bad experience with this store and will no longer be shopping with them. Customers beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
can't unsubscribe from email list
Don't sign up for their emails-- I tried to unsubscribe, but even after unsubscribing, they continue to send me emails (if I push the unsubscribe button on those, it tells me I can't unsubscribe because I am not on the subscribers' list!). I contacted customer service by email about it twice and never received a reply (after 8 days), and called their 1-800 number twice. Both people assured me that I would be taken off the list, but I STILL receive emails. If they can't handle taking my email off a list, I definitely won't trust them with my credit card information ever again!
The complaint has been investigated and resolved to the customer’s satisfaction.
I called and was told that it will take 3-6 WEEKS to remove me from my list. In the meantime, the representative said that I should not open any emails that I receive from them as it will automatically add me back to the list. This means that they are using pixels to track opens. Unfortunately, sometimes I inadvertently open an email in my email application since it auto-opens next when I delete an email (using a Mac and the Mac-native email application auto-opens. )
This is frustrating, to say the least. And in the year 2019, I find this a terrible corporate email policy and not customer-centric at all. I may want to shop at Joann's now and then, but don't keep me on your list forever if I don't want to be there! Even if I am not on your list, I may still have a good opinion of your company and may still wander into the store, but if you annoy me with bad policies, I'll look elsewhere to begin with. It's all because you are so focused on marketing to me, that you forget that I have preferences. If you, as a company, run over my preferences to satisfy some marketing metrics rather than seeing me as a person, then you can have your metrics and not my money.
I've had similar issues. When I click on "unsubscribe, " I get a customer update page with no clue how to unsubscribe. This is a violation of the federal CAN-SPAM Act. I have contacted Jo-Ann with this information, and they say they are removing my address. But, I got another one today.
Bill Freivogel
www.freivogel.com
Doug Robinson is registered admin of joann.com
doug.robinson@joann.com
[protected] is his direct line
Robinson, Doug
doug.robinson@joann.com
Jo-Ann Stores, Inc.
5555 Darrow Road
Hudson, OH 44236
US
[protected] fax: [protected]
cheats
Thier "coupons" and sales deals are all ripoffs, not to mention a complete waste of resources on their part!
I get these "50% off" coupons in the mail all the time, and they give specific dates you can use them and that they are only good on nonsale items.
What they dont tell you, is that during the time period of these half off coupons, nothing in the store is regular price! Everything is on sale, so you can never use these 50% off coupons! And thier sale prices are always 20% less than any coupone they send out!
Why the hell dont they just stop spending millions of dollars on these useless coupons that are nothing but landfill, and lower thier prices on everything they sell instead?
#s is what they are.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising
Jo-ann fabric store... So have been waiting for today to come around, this store was having a 50% off
Sale on their clearance items. I went in last saturday thinking it was last weekend by mistake, and had
Been in the week before. That said, my mom and I have been waiting for this sale for the last two weeks.
We get there today, all excited and ready to rock out their sale department... Turns out they marked
All their clearance items up so they were even more expensive than before the sale. I asked the store
Manager about it (Since obviously I was upset about this) and she then proceeds to lie to me and say
That they didn't change any of their prices. I told her that I had written prices down and this and that,
She then accused me of lying to her! This is the store manager of the portage indiana jo-ann fabrics
Store. At that point I was super upset, I also was told last week by an employee that they honored other
Places advertisements. Including hancock fabrics, then find out today that they only honor coupons, not
Ads. Which was a really huge inconvenience. The nearest hancock fabric store is an hour away from here.
Needed to go though because their patterns were only 99 cents a piece. Anyways though, upon leaving the
Store, I asked the cashier at jo-anns what their store number was. The store manager comes up, actually
Yelling at me! Then changes her story around to how corporate made them change "a few" of the prices. I will
Never be shopping at this store again and I highly discourage anyone else from shopping there also. They
Changed their prices to trick customers into thinking they were getting a good deal. Some fabrics were
3-6 bucks last week, and now this week were marked up to 9-12 bucks. Purely because they didn't want to
Lose that money and don't respect their customers. To top everything off, I then decided to call another
Store. I asked the woman that answered there if they had changed their prices on their clearance items.
I commend her for her honesty, really I do. She told me that "it came down from corporate to raise the prices
On all of their red tag items". So there you have it, this will also be going to the better business bureau.
over billed
I shopped at Joann in Newington, CT today. I purchased 29 items. Out of which 16 are wrongly billed. I am charged for the full yardage when I have actually bought a lot of remnants on clearance. If the yardage price is correct the 70% discount is not applied.
In the end I used a coupon which was for 25% on the total purchase (regular, sale and clearance) - this coupon is also applied to only a part of my purchase.
This is sheer carelessness and completely unacceptable. I asked the person on the counter again and again if he thought the bill was right. And he kept saying that he is doing it right.
Where ever the price had to entered manually he has done it WRONG.
I was supposed to pay $40 (which I know after careful detailed calculations) but I paid $85. I know I will get my money back but what about the trouble I went through. I spent an hour doing the calculations just because the guy on the counter was so incompetent. Why should a customer suffer like this?
bad return policies/procedures
I purchased a curtain rod on clearance from this store. I've never returned anything to a Joann's before, but decided that this curtain rod wasn't right for my decor. I repackaged the rod, found the receipt and saw the words "All Sales Final". Evidently they have a policy that forbids returns on clearanced items. This was a suprise. At the store, I spoke with a manager who said that all clearance signs indicate this and she pointed one out to me. It was in 4-point type! I went to the Home Decor section to see if I missed something in the signage. I checked every clearance sign where the rod orginally hung and NOWHERE did it state "All Sales Final". I pointed this out to the manager. She was unapologetic, kept restating "All clearance sales are final". I called an 800# to complain to Customer Relations and they held to this policy as well. Joann's Fabrics is not willing to work with their customers to keep them satisfied. I am a longtime seamstress, quilter, knitter, crocheter. I own 6 sewing machines and was considering purchasing a new one at Joann's. This is no longer the case. From now on, I will give all my business to Hobby Lobby in SW Florida.
returns
My 19 year old daughter purchased a Brother sewing machine from Joann's fabrics online. When she received it, it was not working properly. When she came home from college, I spent 3 hours to see what was wrong with it. I noticed 2 issues with the machine. I went with her to a local Joann's fabric store. I was told by the clerk that online purchases must be returned via mail. The manager was very rude, she stated that "We don't carry this brand so you can't return it here" and "You have to call them to get a return label". They didn't want to give me the number, so I found it online on my smart phone while I stood at the front of the store. I waited 25 minutes before a human being answered. By then I was very annoyed. I asked how long it would take to get a refund and she said about 2 to 3 weeks after they receive the item. This company seems to try to keep your money as long as possible. I also don't like that when you try to use a coupon, you can't because almost everything in the store is on sale. I am just fed up with this Company's return policy, rude employees and their useless coupons.
The complaint has been investigated and resolved to the customer’s satisfaction.
inadequate sales staff, long wait in lines; poorly designed cutting stations;
What has happened to Joann's? Interior floor plan changed; Cutting tables reduced in number and surface area reduced 75%; sales staff not given adequate tools or work area to provide adequate customer service, waited in two separate lines--total one hour to buy fabric and notions, and the store wasn't busy!. Outrageous! Work spaces are sometimes designed to make it uncomfortable for customers in order to get them out fast, or in the case of customer service, to make it inconvenient. This was my impression of Joann's tonight. The employees work part time--the company doesn't pay benefits, the are not given the tools they need to perform their jobs--making customer service a low priority. Stood in line for over 30 minutes waiting to have fabric cut, and there were only two people ahead of me. They need to set up benches/chairs at the cutting station, or better, my advice is to take a number, then do your shopping. This will minimize your wait in line.
manger
Manger yells at emploees in front of customers, says he' been with the company for 43 yrs, but he treats the female employees like they are worthless. You are not allowed to say goodbye sweetie to a friend you've known for 30yrs. Now my opinion is there was no reason to yell at at the employee in front of a line of people. Now this is not the first time he has done this to the female employees he is a male shovenist pig and I feel sorr for the abuse from a man who works with women at a fabric store.My girlfriend is afraid to goto work because of this man. She has been with the comany for 2 yrs and only makes $7.90 an hr and has to put up with the abuse from this so called manager who has been there 43yrs. He must have been abused by women so he thinks he can treat them so badly
What the hell are u talking aboutur sick and nice set up now I'm calling the cops I have everything documented and they'll find were ur server is
And if I were to write that it would be pretty stupid to say I'm guilty of sexuall harrassment only a dumdass would admit it sorry u think this other person is me but thank u for all ur comments to bad I have no other way to prove it thank u for all the comments that were directed a the wrong person hope u have a good day good bye
I'm on a cell phone I L lowercase I l sorry ur wrong
I agree with Mixie
I 'm sorry this other person who has a similar name as me wrote that awful stuff not myself or mygirlfrind wrote it she never sexually harrassed anyode or verbally abused any one all she said was by sweetie to a friend of hers then was getting a tound lashing bfrom her manager which was in front of customers all he had to do is pull her to the side then reprimand her that was it not cause a big camotion in front of customers she put her 2 weeks In and is in the process of looking bfor a new job thank u for all ur comments but I'm not the boss/manager
I R.CAPLE NEVER WORKED AT JOANN FABRICS I am a tile and marble installer for 20yrs my girlfriend worked at Joann fabrics and has been harassed by her manager along with other women there. Who are finally coming out and complaing also! I HAVE NEVER WORKED THERE!
I'm gonna try to explain this 1 more time. I do not work for joann fabrics, my girlfriend does.she was harassed by the manager for calling her friend (her friend of 30yrs sweetie as her friend was leaving) by yelling at her (my girlfriend) for this comment, in front of customers.It all could have been avoided if her pulled her to the side and then explained to her what she did wrong, not in front of people .com this is a complaint I or she does not want the manager fired just to understand it is embarrassing to be yelled at in front of a room of people no one else has told to lye and cry wolf about false accusations if I worked there or anywhere else I would be very embarrassed also this is a complaint nothing more!
My girlfriend called one of her customers she has known for 30yrs sweetie not myself she was yelled at if front of customers who were appalled by the way he treated her not me!
I'm complaining how the manager yelled at my girlfriend who called he friend of 30 yrs sweetie I do not work there and have not called anyone sweetie whoever wrote that has R.capIe i'm r.capLe with a L not an I I can see the misunderstanding though!
If u look closely you'll the gentelman who has wrote about his girlfriend using sexual assault to get the boss fired is not myself or my girlfriend he is R.CAPIE I'm R.CAPLE I donKt know him. Or her so I hope understand I never wrote anything under R.CapIe and I agree with tasha4!
The person who got fired is not her or myself I never said anything about sexual harassmentnor did she I didn't write that comment and that person has a reason to be fired
My girlfriend called one of her customers she has known for 30yrs sweetie not myself she was yelled at if front of customers who were appaled by the way he treated her not me!
Not yet but he would not have a reason and if he does there will be a nice lawsuit with plenty of epmloyees and witnesses who already come forward and will vouch of the way he treats these poor woman.
Need help... being harassed daily by manager Grand Forks ND JoAnn fabric
The only one trolling is r.caple, calling the cops because someone disagrees with him online because someone is making false claims when he does not even use his real name? Most likely he created both accounts with both spellings of " r.caple" for attention.
I hate to break it to but Tasha has you there. Besides you said that you post as"R.CAPLE " and the other person posts as R.CAPlE Hate to break it to you but we were not born yesterday and "both" of you used lowercase "L".
Also I told my girlfriend to get back at him by saying he sexually harasses her but she did not. I threatened to dump her if she did not. I met her at work. BTW which is another story.
I don't know how you found out about that. But yeah, he did fire me. Because I called my female coworkers sweetie. Like I said you are not allowed to call people you know sweetie if you work there. He complained that some of the female employees whom I don't know well felt uncomfortable with me calling them sweetie and asked them to stop. Well I found nothing wrong with calling them sweetie and if they don't like it they can quit. I call every female employee sweetie. Some of them are old enough to be my children and they have claimed that I was hitting on them. Which is not true. I invited them out for dinner outside of work. They said no. I even offered to pay for their dinner and promised I won't hurt them. I never touched them and I was fired for sexual harassment. Thanks for understanding Tasha that the firing was unjust.
rudeness
A friend and myself were having material cut to purchase and looking at coupons that the store had available. A employee who turned out to be a visiting corporate employee informed us that we could only use one coupon per purchase. This employee had no idea what we were discussing or why we were reviewing the coupons. He made this statement in front of anyone who happened to be at the cutting table.
How rude and inconsiderate. If there were no customers there would be no need for a retail store. Obviously he did not have this mindset.
With the economy in america now, i believe everyone is watching were they spend their hard - earned dollars. I will think twice about going to jo - ann in the future.
The complaint has been investigated and resolved to the customer’s satisfaction.
I visited the joann store on canton rd. in akron, ohio. There were two women working and both were as rude and inconsiderate as ive ever seen in a retail store. I asked about a certain type of material and i was shocked when i was treated liked i was stupid and how dare i ask such a waste of time question. Then when i asked to have the material cut it was like i was putting this woman out or something, i was bothering her. I wont go back there or any other joanns, there are other craft stores to choose from that im sure dont treat there customers like theyre a bother.
They are also sensing out fake sky emails in order to phishing your details.
rude employees
This stores employees are beyond rude. I had purchased a photo frame from another store while on vacation. Once I arrived home I realized the wooden corner was broken. I traveled an hour and a half to this store (the closest available to me) to return the frame. I was told that I had to return to the store it was bought from and I really was "just being lazy." After all the store I had bought it from was only 4 hours away. No where in the stores policy does this rule exist. I did submit a complaint to the companies website but have never heard a response. I will never shop here again. This is a small store in a small town that has just proved why people travel to bigger towns and bigger stores to do their shopping.
The complaint has been investigated and resolved to the customer’s satisfaction.
They have been pulling the "you need to go back to the store your originally purchased X at" bullcrap lately, even though their receipt said "return to ANY JoAnn's Store." All stores are getting pickier because the economy is bad and they want to basically deter you from making a return in the first place. I have also noticed that their bargain or "red tag" fabrics are now NOT returnable, either, but they used to be. Go figure - instead of cutting back on executive perks, they stick it to the rest of us. No wonder retail sales are losing out to online sales!
bait & switch
I went in to JoAnn's on the 17th. My sales flier did not list the items I selected for use with my coupon, nor were any signs on those items. (You can only use coupons on items that are not on sale.) At the register, I was told they were on sale. After the manager looked through my sales flier and verified they were not, she said they must be in another sales flier that I, as a preferred customer, didn't get. When asked why they weren't marked in the store, she said she would have to get to that. After a week and a half of waiting on customer service to contact me, I called them. They could only give me one coupon for an online purchase, meaning I would have to pay shipping, and wouldn't get the use of the other coupons I was told I could use. This is bait and switch. I live far from the store, but am making the trip back up there to return all the items. I'll never shop there again. I can always go to Hobby Lobby, Michaels, or Walmart since they are in the same town.
The complaint has been investigated and resolved to the customer’s satisfaction.
To be fair, Joann fabrics is a great place to pick up illegal aliens to take home and choke me while I touch myself.
The State Attorney General of the state in which you reside does accept complaints df documented bait and switch incidents. Your letter has inspired me to file one as I experienced exactly the same thing. There is no customer bathroom either. Driving 30 miles to find deceptive sales practice whether deliberate or due to slipshod customer service is no picnic.
I drove 30 miles to use my coupons on some expensive cuts of fabric. I was told that I could use them at the cutting table. Unknown to me, the fabric was slightly discounted. There was no sign or way to know as the bolts were unmarked. The fabric was already cut! The ONLY items on my nearly $100. order that the coupons would apply to were two spools of THREAD! I drove 30 miles to save less than $1.50. I have been a faithful customer of JoAnn's for decades, but will never darken the door again. I feel seriously disrespected. I am a sewing instructor and have always brought my students to this location. Never again!
Another problem... I have to drive 30 miles to visit this store and it does not have a customer bathroom. Hobby Lobby is going to take JoAnn's down. Good riddance.
I understand your complaint completely. As an employee of Joann's I can tell exactly what happened. Each week there are a set of unadvertised sales. There are select items in the store that are on sale that are not listed in the flier. Also, for each week corporate sends the stores a stack of sale signs to be placed. The unadvertised sales are not usually included in the stack of signs. It sounds like someone in that store was not during their job though. One of the ladies at my store comes in every Sunday morning to check sales signs in each department. She makes sure all the signs are up and where they should be. She also gives us the unadvertised list for our departments to make sure that all the signs are made a placed correctly.
rude treatment
I have been a long time shopper at Jo-Ann Etc. A few Weeks ago in Early December I was shopping at this particular store when I had a store secutiy guard tail me where ever I went in the store. He followed me all the way to the cash register when I went to pay for my purchases. He came up to me and said, "Ma'am, you cannot come back to this store. And if you do come back, we will not let you into the store." All because I had a backpack on. I bike to just about everywhere I go and have never been treated like this. I called the manager to complain about my treatment. Her attitude was complete irritation and told me they had a high rate of theft in that store. I wrote a letter of complaint to the company president as well in which I described the treatment I received and that I had been a long time customer at that store. Much to my disgust there has not been an answer. Apparently Jo-Ann etc, thinks they are the only fabric shop in town and can treat customers as they please. Thank God, a Hobby Lobby opened up close by in Orlando.
poor business practices
Shopping from JoAnn's website was the worst online experience I've ever had! I ordered on Black Friday, and nearly a month later, I still don't have my order. My order never actually left the warehouse, although they claimed that I returned the shipment. Because I "returned the shipment", they canceled my order (and never notified me that my order was canceled). After several days of email exchanges with customer service, I was told to call customer service. So...after holding and holding, they told me that the items that I ordered are now out of stock and they don't know when - or if - they'll be in stock again, and that I can call again in a few weeks to see if they're available. Meanwhile, I was ordering supplies for a Christmas present, which obviously isn't going to happen. That's the first and only time that I'll order from their website, and based on the poor customer service I received, I'm hesitant to even shop in their brick and mortar stores. I'd rather give my money to a company that cares about their customers!
The complaint has been investigated and resolved to the customer’s satisfaction.
rude employee
Cashier lady named Paula yells at us when we were trying to buy something that was on sale the day before. We told her it was on sale the day before and she denied it and told us the item was never on sale so we complained to the manager and Paula lied that she was acting so rude to us. This is not the first time she acted like that to me. When I go to this store i expect to be served with respect. I am a customer here for over 20 years now.
lack of customer service
Did you know that this company does not allow you to return any clearance items even with a receipt? Wow - in a times of customer service your company is seriously missing the boat. Almost 100% of the companies I usually deal with will verbally tell you if there is no return policy because it is so unheard of!
I bought two rod holders that turned out not to be a great color in my room - the package was not even opened - I brought it back within 10 days - and I had my original receipt.
They would not let me return it. Shame on you for not verbally telling me this when I purchased the product and I will never shop at your store again!
rude
At 8:52, my husband, son and myself hurried into the store past a worker who was lighting up a cigarette. We needed to grab some foam for our son's playroom. No sooner did we get to the foam and begin gathering our needed amount than the same woman who was lighting the cigarette ran up to me and said "can I help you cause we're closed." They were counting the drawers already. They close at 9 p.m. not 8:52. As a result, I will not shop at Joann Fabrics in the future and I will take my 200.00 project elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is my first time posting here so I hope I do it correctly. PLEASE forgive me, stupidpeoplehater, if I make a mistake. I worked for many, many years in retail, in many different settings. I would never be permitted to have the kind of attitude you're displaying online regarding your customers. And to chelsea87, I never got upset with customers who came in 5 minutes before closing, as long as they didn't spend a half hour shopping and even if they did, it was my job to allow them to do that. It's your job to provide a service and if you don't like it, get a different job. As for me, I will never darken the doorstep of a Joann Fabric store again and I know quite a few other people who feel the same way due to rude employees. Good luck in life.
All people care about is themselves. I wish everyone that wishes to complain about retail employees walk a mile in our shoes. I love my job but hate all the stupid people that think all we do is fold and cut fabric. That's not all what our job entails.
Where do you work so I can "hurry" on in there minutes before you close? They probably could care less about your $200 project. I know when I used to work retail if someone pulled that stunt ...i'd be so annoyed. Instead of being rude yourself ...you should consider others
refund
On july 14, 2011, I did a return no receipt. The original purchase consisted of 4-5 purchases and I couldn't find the receipt.
I knew at the time, that I was going to purchase some cricut products, so I didn't think it was that big of a deal.
The refund consisted of 32 items and the refund amount equaled $234.26.
I was told by the manager that due to the amount of the refund, that they couldn't give me cash or a store credit in house and that it would have to come from corporate.
In addition, the return receipt states, "your patronage is appreciated. However, due to the nature of this transaction, we are unable to issue payment from this store. We will issue a refund check in the appropriate amount within 2 weeks".
It is now the end of august and I still do not have my refund. I have called corporate seven times. Emailed twice and no response.
Let me tell you one thing right now "joann's corporate" you have never met a customer quite like me. I will get my refund.
I hope you enjoy my complaint with the bbb and hope you enjoy my small claims suit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Good luck winning a small claims suit with absolutely no proof of ever purchasing the product. Hey I think you have my television; I didn't write the serial numbers down but I'm going to sue you for it anyway.
joann's policy
I special ordered 4 yards of drapery fabric (Robert Allen manufacturer). When It came in there was 4 1/3 yards. Joann's policy is to cut off anything over what was ordered and keep it for themselves. They then sell the fabric as a remnant, which is 100% profit for them. The manufacturer has the right to cut extra fabric at their discretion for the consumer which should not be any of Joann's business. Joann's has no monetary investment in my special order and is not giving it to me for free, the manufacturer is the one giving it to me. I fussed with the store manager about this but his mentality was if I didn't like it tough! I have always hated Joann's with their inferior fabric and their imported junk. I could see what was coming when they went across the country, years ago, buying up most of the fabric stores. I will do my best to not patronize this chain. Their staff is underpaid and overworked. Have you done your research? If you check prices at other stores and compare them with Joann's you aren't really getting the discount advertised. Their regular prices are higher than other stores for the same item so your coupon isn't really what you think you're getting. My wish is that as consumers we had the backbone to stand up for our rights and stop shopping at this chain. We deserve better fabric and better customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
if you only ordered & paid for 4yds of fabric, then why should you be expecting to get the other 1/3 for free? now, the warehouse manager is supposed to double check the fabric when it comes in to make sure there's no discrepancies, and if more yardage than was ordered is sent, they are supposed to have it cut off and sent back to the manufacturer BEFORE the customer is called. however, if the manager was not there or available when it came in, and the customer was called, then it is up to the customer to get the extra fabric cut off, or they have to pay for that extra yardage. joann's doesn't get 100% profit on remnants. even if they did, most remnants only come out to a dollar and a half. and joann's is not allowed to restock and sell fabric that is only available through special order, they have to mail it back to the manufacturer.
Dear defalucy. You have your job for one reason and one reason only because customers like her purchase from your store. If you do not like your job then there is someone who will respect the customers while surely providing better customer service than you. Quit now.
I work at a Joann's and I HATE when people decide to walk in at the last few minutes to get something cut, let alone foam! Don't come in so late next time!
You got what you paid for. The end
return policy not posted
i purchased a red tag "clearance" item. I was not told that clearance items are final sale items when i made this purchse. when i went to return the item, i was told it wasnt a returnable item bec. it was on clearance. when i asked where that policy is stated, the customer service clerk, turned my receipt over and showed me where its stated. I commented that I wasn't told this policy before I made the purchase, nor is it stated on the company policy regarding returns which is posted at the service desk.
The complaint has been investigated and resolved to the customer’s satisfaction.
You're such an idiot. Do people really need to be told every little thing. I mean for real you should have asked if you for sure that you liked the fabric.
Contact Jo-Ann Fabric and Craft Stores customer service
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I am an employee of joanns and we have nothing to do with the online store, it is all updated by corporate. so please do not hold store employees responsible for misprints and different online sales. next time you see a good deal online, call the local store to see if they are offering the same sale, and If they have any in stock. if they have it in stock, request for them to put it on a 24hr hold. if they are not offering the same sale, print out and bring in the online price and they will price match it to be the online price. also, ask them for the corporate number if the above issue you complained about has not yet been solved. there are automated options that WILL connect you to a live Joann's corporate employee.