Jo-Ann Fabric and Craft Stores
reviews and complaints

I live in a small town in the middle of no where, 30 mins from joanns, sometimes in the winter it is even hard to go anywhere. I make wedding albums as gifts. Today, March 1, 2018 I needed to buy my nephew & his wife an album so I could make them a wedding album with all the beautiful pictures. To my surprise our store doesn't carry them anymore, to my understanding the larger stores still do & online. Don't always have Internet so that makes shopping on line difficult & the closest big store would be hours away. I'm surprised that you don't feel your small town costumers are as important. I have been a costumer for many, many years. This did not make my day. Thanks for nothing, have a great day.

I placed an order on-line on Feb 9/18. A 25% off discount code only gave 12.5%. The order was partially fulfilled. I decided to return the order. The refund processed fell short. I contacted customer service for help but I was told that since the order was refunded in-store I need to contact then. I'm from Canada and make trips every 3 months. Driving there for just this makes no sense.

Refund processed on Feb 12/18 for $66.68 USD ($81.62 CDN). Refund should have been for $81.68 USD. My receipt: LEGACY RETURN for order #[protected]

I ended up buying back one of the fabric pieces in store: [protected]

Attached is a screen shot of my VISA statement from this morning. The purchase and refund should have cancelled out. The purchase for $167.28 USD ($216.47 CDN) is correct. This is the receipt that includes the fabric piece that I bought back.

A refund if $15 USD is missing.

Very shady business practices for such a big company. My local store was having a liquidation/moving sale where much of the store was listed at an additional 25% on top of their current "sales". The additional 25% of signs clearly stated that sales were marked as final. I spent upwards of $250 in store, believing this to be a great sale where I could apply my coupon for 20% entire purchase of in store and regular priced items. When I got home and checked my receipt, I found that the discount only took off $8, when it should've been $50. I called the store and found that the coupon doesn't apply to anything in the 25% off liquidation sale, which I believe should have been clearly stated to customers right next to "all sales final". not only that, but I'm unable to return anything now. If the coupon says it applies to sale items, of course the customer is going to assume that it will apply to the additional 25% off. I was a regular customer of Joann and it seems wrong to be treated this way.

This was on January, 22 2018.

I had to go into the store to purchase a few items, and I went up to the cash register to checkout. After I paid for my items, I was talking to the employee that checked me out, just talking about random things, being sociable, then Anna walked up, and I knew her, I asked her how she had been doing, she said fine. A few seconds later she told me that if I'm not shopping I can't stand around talking, so I said it was nice seeing you again, and left.

I was always taught to be friendly, and sociable with people, and I love to talk to people. I didn't see a line of people waiting to be checked out, so I took that opportunity to talk to the employee. Maybe Anna was having a bad day, but I don't believe she had to act like that, she didn't even have a slight smile on her face.

FYI: Joann Fabric store employee misconduct.
66011 N. Davis Hwy. #25
Pensacola, FL. 32504
Report by on duty Allied universal Security Officer. [protected]:15pm.
Basically, at 21:15, I was watching a man on the bicycle riding real slow in the lot, in between cars and looking in them. In order to observe him better, since its closing time for stores, I pulled over to the curb in front of Joann Fabric store and watched him till he left. Shortly, a white female employee' 5'5 135lbs. pink and blond hair (later identified as store / shift manager "stevie") of Joann Fabric approached my car in the parking lot and bluntly told me to leave the front of their store because "it is a fire Ln."
I advised her that since the store is closing and my stop was momentarily, plus I am the security. She stated that "you should know better than that."
21:35, A sheriff's Deputy patrol car pulled in front of the Joann Fabric store, so I approached the officer and asked him if he was responding to a man on the bike. He said no, he is responding to call from Joann Fabric store employee stating that you (meaning me, the security officer) refusing to to leave their store front.
Deputy Bandurski #383 ECSO had a brief conversation with the employees and came outside and told me that employees are nervous and don't want or trust anyone sitting in front of their store at closing time. Deputy mentioned to them that he is your security officer, in full uniform and in a Marked Patrol car. They told the deputy that they did not care. Deputy Bandurski spoke with me and left

Conclusion: For past 3 year of working at this shopping ctr, 7 days a week. I understood that every employee at the shopping ctr. appreciated having security close by after closing and while leaving to go to their cars.
This employee had no valid reason to unlock the store 15 minutes after closing time, and come out in the parking lot to confront me in a very rude manner, then go inside and call the Police. She was unreasonable, out of her area of authorityvand clearly overreacted.
No incident report nor any violation has been documented. I believe that due to store employees turn over rate, that the employee just did not know about the security presence or she had never seen one.
Calling the police on me for no reason while I was on duty, possibly deterring Vehicle Burglaries has caused me severe mental anguish, as well as public embarrassment . I am a Retired police officer and a current security supervisor. Subsequently, I am contacting my attorney for possible future Litigation if this situation is not addressed by your corporate.

I WOULD APPRECIATE YOUR PROMPT RESPONSE.

Thank you.
Respectfully:
Cory K. Shamloo
[protected]@gmail.com
[protected]

Incident Date: 12/26/2017
Store Address: 10545 S Mall Dr, Baton Rouge, LA 70809
I was standing in line around 11:30 am this morning and witness the most disrespect a manager could have for their employees and other customers. The manager on duty would not help the cashier after repeatedly being asked for assistance. In fact the manager walked off and went to the back of the store. I had already waited in line and the issue the manger decided not to help with only delayed the line from moving forward. This store has a lot of new employees already and help should be available when requested. When hiring new employees you should take the time to properly train them not leave the alone to fend for themselves. To make matters worse the manager never came to help but she called over her mic for someone to go help the cashier. The cashier did her best to explain to the customer that she was sorry but she shouldn't have to do that the manager should have done her job and assisted her. The cashier was so overwhelmed she left the store in tears. Shame on you Joann Fabrics for hiring lazy managers that will not help their employees that are trying to help the customers. I hope you reprimand the manger and not the employee she did her best with out the support of the one person who is supposed to be there for her. Her MANAGER! not other employees barking orders at her. Michael's here I come!

On 12/14/17 I went into the Pottstown PA store to pick up a few things. At the register the cashier on duty was very unprofessional. I asked her how much the stem of lowers were that I had picked up and she asked me if I did not see the price when I got it. A little surprised I said no how much is it. She then proceeded to tell me if I had not been on the phone the entire time I was in the store I would know and proceeded to ring up my other items. Due to her insolence. I told her to forget the order I was not getting the items and proceeded to walk away from the counter. Annoyed she gave me a full on rip about how I was a waste of her time and should not come in to the store to waste peoples time. I turned around to answer her and was met with the shopping cart which she pushed into my right leg and began screaming get out. to the point where another associate came over to apologize for the manner in which I was treated. I would like to be contacted about this incident. I will not return to your store or spend another penny online with your company. This is really outrageous display of every customer service is not

Took my grandson's with me to Joann Fabrics to pick up a few small things. While we were checking out, with no one behind us, my grandson is looking at one of the Christmas items for sale on the counter. It was a head band with Christmas lights on it. He asked if it "lit up". The cashiers response was "You won't find out unless you purchase it."
Okay, I've some bad experiences at this store before, but I could it down to someone having a bad day or maybe a little bit rushed. But I will not overlook this. The response should have been yes or no, not very difficult.
I emailed a complaint to the company and 4 days later I haven't heard anything.
They lost a good customer because I will not set foot in any Joann again.
I think more customer service would be in order.

The store in Maplewood MN leaves a lot to be desired. Since it is the only store we have now that Hancock is gone, I don't have a real choice for daily sewing needs. This store is in a continual state of being a mess. Counters of notions are basically empty. The buttons display has more buttons missing then filled. It is understaffed because the isles are full of unpacked merchandise --probably some of the buttons I am looking for. The thread display was basically empty this weekend because there was a sale on thread. It is just depressing to shop there. I was told by one of the employees that the store was suppose to be refreshed. Don't know when this is suppose to happen but hope it is soon. Jo-Anns has got the market now and that is really sad.

I was in the Tooele, Utah store on Friday 12/8/17 and the shelves are empty. I asked about items coming in for the christmas season and was told everything was already sold. What store doesn't have enough inventory for the holiday season? There was 1 cashier and 1 other employee for a busy store- someone needs to change this. Don't put out "sales" without having the items to sell. This is very frustrating and the store will go under if this doesn't change.

Item# [protected]
Order#[protected] for Kim Jalbert
Material print is smeared and not usable in a 12" section sent in my order.
I purchase materials from Joann fabrics at least twice a month but this single issue is not getting resolved.
I have also complained to their customer service about their failure to update their website. 4 times in the passed month I have spent hours ordering materials just to be notified 2days later that the items are not available. The next time I order online, I find all the unavailable items are still on the website...weeks after my declined order.
Please advise if additional information is needed.
Call or text:[protected]

I am offended by being singled out as an Asian customer who would be shoplifting. I am a disabled Family Practice Doctor who now can play at her hobbies. My purchases which I do at least monthly equal $300 to $700. This clerk who was also at the cutting table, saw Maria neatly cut and folded my selections. So this clerk at the register, took every single one of my 12 pieces of fabric, while the other supervisor Linda watched at the other register, unfolded them, and shook each one out and patted each one down. I am pretty nonymous, and they know I always have a long receipt. And this is the second store that has so wrongly treated me. You need to stop this Prejudicial practice. Eva Y.K.Yong, M.D.

I purchased Lion Brand Fettuccini Yarn - Zpagetti Print Assortment (item number is [protected]) and a Tulip Etimo Rose Crochet Hook Set (item number is [protected]) almost 400 dollars worth two months ago.
I got an email from them that the order was shipped. Great.
But the problem is that my order never arrived. I called them many times and they said that it was back ordered. For no reason. The items were in stock at the moment of ordering and later as well. Well, I really didn't care why they didn't ship it out, I just asked for a refund. Still waiting...

October 10th 2017

Store manager refused to help me. She was down one aisle and sent me to another employee who was busy at the time helping another customer. This isn't the first time this has happened she tries really hard to not have to help a customer. Its happens more than it ever should. This store manager is mean to customers and the employees. I have see her belittle the employees in front of customers.

Joann Fabrics in Lancaster, OH.
I requested 10 yards of cotton batting at price of $14.99.The cutting clerk did not speak to us at all, acted like we were an imposition.
When she quit measuring and began to cut, my husband said, "I believe you only measured 9 yards." She just looked at him and cut the fabric. She did not offer to re-measure. Since we are very mild mannered people, we did not demand that she do that. As she measured I did notice that the batting was piling up on the floor and she did not remedy that.
This morning out of curiosity, I measured the batting and indeed, I only received 9 yards, but charged for 10. Enclosed is a picture of the dirt I discovered this morning as I remeasured. Our complaints are threefold - her attitude, her mismeasuring and not rechecking when questioned, and care of the batting by her - namely the dirt.

Today is July 17th my wife and I were shopping at Jo-Ann Fabrics in Fayetteville Arkansas early today .I was assaulted by the toilet. No this is not a joke it's one of those toilets that flushes when it decides to not when you want it to before I could pull my pants up it flushed and jettisoned its contents into my pants and underwear around my ankles please get a toilet with a handle so someone can decide when to flush it I had to throw my underwear away and I am not suing for pain and suffering as I had to go around the rest of the day with no underwear wearing Levi's and scuffing my privates around it is not a joke I'm angry enough to fry chicken on my forehead please reimburse me for some size 36 men's long briefs and get rid of the disasterous toilet it's a health hazard and is liable to cause some serious rage please take this serious even if you don't replace my underwear please do something about the toilet my name is John Hopson my phone number is [protected]

The rude lady at the register doing the check out was very rude and refused to take my rwturn even though i had my reciept, because she was closed! This was after i stood in the fabric line to have the fabric measured for the return. I do alot and i mean alot ( a minimum of $400 at least every week) at jo anns and have chosen that store because of the home town feel i use to get there, now with all these rude older ladies working there, i believe ill find some place else to do my shopping, like hobby lobby!
Thank you

I placed a big order for four times, and each time they cancel my order without any explanation. I contacted customer support numerous times and all they can tell me it is cancelled by their "asset protection" department. Contacting that department is impossible, you can leave a voice mail message and you may get an e-mail back without any useful information, nor a reconfirmation of the order.
They say they have updated my information and should order again (but my coupon I used was only valid for one order), but the next order gets cancelled again.
I placed the same order again, but in my mothers name with her contact details and again, the order got cancelled.
I had a good deal with some items on sale and an additional coupon, so I'm pretty sure the "asset protection" just means protecting your own assets so you can make enough money on the items you sell. I used to be a big fan of, bought a lot of stuff over the years, but now I am very very disappointed. Especially since there is no solution offered.

On Tuesday, Feb. 21, 2017, I went intoJoAnn's Fabrics in Brandywine, Md with the expectation of getting my daughter's Masters Degree framed or at least to obtain information about framing, etc. To my dismay, there was no one available to work that department. First, I stood at the counter for 15 minutes waiting for service, the work area door was wide open, I knocked on the door and even walked into the room looking for someone. I was told by a nice employee that I had to ring a bell for service. Why isn't there a large sign there to say "please ring the bell for service"? A good place to put the sign would be at the top of the wall where all of the pricing information is.
When someone did arrive, I was told that the person who worked there had already left for the day; it was 10:50 am...left for the day? Then, the person proceeded to tell me that they only have a part-time person, and they are waiting to hire a full-time person. I was told to come back on Thursday, Feb 23, Sat., Feb25 or Sun Feb. 26 days which I am not available to return to the store. This is not good customer service. I do not want to hear about the store's hiring woes. maybe you can consider and online custom framing option. Again, a sign that simply states the hours of operation for the Custom Framing Dept would suffice. I was hoping to use my coupon of 55% off +25% off as advertised, however, the coupon expires on March 1. Please provide a coupon that has the same percentage off so that I can reward my daughter with a beautiful frame for her degree. Looking forward to hearing from you soon.

Thankfully,
Dee Greene [protected]

Today is the second time in less than 3 mths that I have been in our local Joann's and have had the unpleasant experience of hearing curse words. The first time it happened I had my grandchild with me. I found out the person both times was the store manager. Many mothers go there with their children and also the store promotes programs to teach young children craft ideas. I think a new manager would be greatly appreciated.