SUBMIT A COMPLAINT

JMS Autoagent/ auto insurance/ underwriting/ underwriting

1

So, I called three times prior to my address, I spoke with my agent and several customer services. It still took over a month to get done. Now while I was updating my address I was also filing complaints on my current agent for poor customer service and maltreatment. Nothing was done. Justin the agent I complained about refused to change or update my policy. On 9/12/17 I was in a hit and run accident. Justin called me later that week and was beyond disrespectful, he called me and asked what I was doing to get in an accident. When I mentioned I was actually inside justin was still was rude saying that filing a claim would not be the best decision to make. Justin also asked me if I was competent in understanding how a claim works. I mentioned, this is not my first insurance company or inference. After filing a claim anyway underwriting needed information from me, justin called me on october 3rd, and told me I needed to call them because it was getting on his nerves to keep calling me. I informed him this information had already been updated. I asked him to change his tone. Justin proceeded to curse at me 3 times on this phone call and also called me incompetent. Now also this is a reminder I had already filed four complaints and asked him and customer service to switch my insurance agent. Nothing was done in either instance. I have tried contacting corporate and his immediate supervisor and neither has given me a response.

I have phone records to verify my first 4 complaints were ignored I listed the agents contact information below. Jms inc auto [protected] [protected]@vt.edu

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