Jimmy John's
reviews and complaints

I worked for only 3-4 days. I did quit quite soon and I didn't even show up on the 4th day. I only left a voicemail before my shift and decided not to show up. I'll admit that was very unprofessional of me. But that is still not a good reason to dodge out of giving me my paycheck. I should've gotten at least around 70 dollars worth of work time. I was told to give the store my tax info and I delivered. I came back 3 times to receive my paycheck. I was told the second time that there was an error with my address so I updated it on my employee application. Went back the third time and there was still a supposed error with my address. I didn't live in any dorms, I lived in an off campus housing complex at the time. I say this because the worker at the desk told me by the off chance that I possibly lived in a dorm I would have to write the dorm info on my application as well. I never came back there again. Why was there an error with a certified Wisconsin address? I got the number of an assistant manager, but the general manager was the one taking care of the book keeping and they flat out refused to give me her phone number or any other way of contacting her.
I'm only posting this out in the open because I hear that I am not the only one who has been duped out of a paycheck.

I went in to order a sandwich at the Jimmy John's off of Scottsdale and Indian school before I had work. I ordered A number four with no cheese because I am deathly allergic to dairy products. Just to verify the number four does not come with cheese. And I told the employee no cheese on my sandwich and he was like OK I got it. So I get the sandwich, take a couple bites and realize it has cheese on it and then the next minute I know I am in the hospital with an IV in my arm. All I want to know is, is somebody going to pay my hospital bill because I don't have $1200 for the mistake made by Jimmy John's employee.

On 11/4/19 at approximately 8:40 pm, I entered the Jimmy John's from the hotel entrance because I did not want to go back to my room. Upon entering I asked to use the bathroom and the Black lady with the dreads informed me the bathroom was for paying customers. So, I proceeded to buy something and then went to the bathroom. As I was entering the lady with the dreads said the bathroom is closed. Then upon entering the bathroom one of the other employees came and knocked on the door with a hard object screaming thr bathroom is closed. Now, while I am in the bathroom I am not sure whether to call the police or not. These are employees that suppose to be representing Jimmy John's establishment. The conduct of the employees was totally unacceptable. This led me to believe I would never enter this restaurant ever again. I never felt so humiliated to use the bathroom. First, I could have been told when I entered that the bathroom was closed. They took my money and not once did they say the bathroom is closed. These employees that were present did not in any way conduct themselves in the manner of a Jimmy John's employee. This complaint will be Cc to the Corporate office. This Jimmy John's is located on the corner of Pratt and? It is connected to the hotel and convention center. The description of the employees was a black female with dreads in hair about 5'5 with a very disrespectful demeanor who should not be a part of this organization. The cashier was a thin black man who wore glasses and from hearing his voice at the cash register, he was the one who continuously banged on the door with a metallic object. The time was between 8:40 - 9:00 pm. I asked that this complaint be heard by the appropriate authorities and that I receive a personal apology in concern of Jimmy John's I'll treatment towards customers. I am a faithful Jimmy John's customer that would never enter a Jimmy John's facility ever again.. Thank you..
Respectfully,

Abdul-Hakim Muhammad, MSW
[protected]@sas. upenn. edu
[protected]

Ive had the app for several years now. Several months ago I tried to order and the password I've always had wasn't accepted. I attempted to use the password reset. The link you emailed me wouldn't load. I was so angry over that I refused to order from you for months. Tonight I decided to make an order and guess what? Same exact drill. You've lost me and anyone I talk to but you might want to fix that app. It's pretty sad when you have decent food but you piss the customers off so bad when they attempt to order that they don't want to deal with you. You would think that thing would've been fixed in all this time.

Really, and you thought letting the world know that killing innocent animals like an elephant is okay. My company nor my self will ever order from jimmy johns. On a weekly basis my company would spend over 200.00 a week on your food. Never again! I will pass the word to others to make sure I can single handedly stop people from ordering from an elephant killer.

On May 12, 2019 My husband and I went into the Bountiful, Utah Jimmy Johns. We ordered two foot long sandwiches to go. We asked for bacon added to one of those sandwiches. When we got home, I realized the bacon wasn't added. I checked our receipt and found we were indeed charged for the bacon and decided to call the store. They apologized and asked my husband to go back in for a refund. When he went in the girl who prepared my sandwich argued that the bacon was there.
First, the fact that she argued she could have made a mistake was rude and unprofessional. Second, being accused of driving back to the store to falsely accuse her just to be refunded $4 was an absolute outrage.
My husband asked to speak to a manager and was informed there wasn't one onsite. Another employee asked him to write his phone number on my receipt and sssured him management would call him discuss this matter.
Needless to say, he never received a call.
He has more important things to do than to fight for $4, which I feel was the tactic here.

I am taking the time to write this complaint not for the money, but the principle.
Your customers should be treated with respect.
Employees, no matter the job, should be held accountable for the way they represent the company they work for.

I can honestly say, I am not willing to recommend nor go into another Jimmy Johns simply because of the way this situation was handled.

I would add a picture of my receipt but the store kept it, with my husband's phone number on it.

On April 24, 2019, I order a large catering platter from Jimmy Johns located at 495 South Main St., Las Vegas NV for the Nevada Department of Taxation offices located at 555 E. Washington, Las Vegas NV. We refrigerated the sandwich balance overnight and this morning several of us indulged. Upon taking the third bite of my tuna sandwich, I bit down on what I suspected to be an egg shell ( considering it was tuna salad) however, to my surprise, it was a staple. Thankfully, I bit down slowing and felt it before swallowing it. We have since disposed of the sandwich balance. How did a staple get into the tuna is my question and their process requires evaluation and correction. This could have been a situation that caused severe injury. I expect a response for this as this is extremely unacceptable.

Thank you in advance for your prompt attention to this matter.

I called the to see why my delivery was taking so long. Usually my food comes really fast. The female who answered was RUDE when I asked questions and then she hung up on me. I called back and asked for her manager. A female manager came on and she answered the phone "yeah"? I then asked who was above her and a very nice young man came on. I am a 53 year old woman who worked as a retail manager for years and those two females would be instantly fired!

One of your employees in your Billings chain gets high and gives minors alcohol and pot. Hey are a danger to the road I believe that they get high on the way to work and after. I also know that they are a delivery man that does not split tips. He comes home with 150 dollars in tips a day. His name is Gaven Sledge. He shares pot and alcohol with other employees this should be changed. I recommend doing a random drug test.

I walked in and ordered a Turkey Unwich with cheese, tomato, onions, and mayo. I got my order, walked out, got in my car, went back to work. Unwrapped it and the unwich was all over the place. Just fell out and lettuce in pieces and it's just not wrapped. It's a mess. I can not pick it up to bite it. I have to pick it up in pieces and the lettuce wrap was in a few pieces and not the freshest pieces of lettuce. I'm overall disappointed.