Jiffy Lube
reviews and complaints

My daughter took my truck in to the jiffy lube at 2 west rand rd in my.prospect,Illinois before we were going on a weekend trip. When she pulled out the steering locked and almost got hit. She made it back to my house and I took it around the block and it locked up on me again and again. I took it in to the dealer where I bought my truck and they found the socket that takes off the oil filter jammed between the steering and subframe. They had to take apart the steering to get the socket out which cost me $350,00 to repair. We also had to find another vehicle to accommodate the people we were going on the weekend trip with. I need to be compensated for my costs ASAP

On April 23 ,2022 I went to the Jiffy Lube location on 75th Street in Naperville, IL for an oil change on my 2007 Nissan Murano I had just purchased on 4/8/2022. The service guy entering my info into your system asked if I'd like a tire rotation and I agreed. As one of the employees was going to begin the tire rotation, I had to stop him because he didn't notice that there were locking lug nuts on the wheels. I informed him the key for them was in the glove box. I saw the gentleman use the key-lock to take off the lug nuts, but it is unclear if it was used to put the tire back. Once they were finished with servicing my car, they pulled it out of the bay and sent me on my way.

Less than 1 month later I notice a strange noise coming from the front left area of my car. I proceeded to make an appointment with a shop nearby and didn't not drive it until the day of my appointment on 5/18/2022.

While driving to Sparks Complete Car Care (with my 1.5-year-old son in the car), my front left wheel went flying off of my vehicle and began rolling down the middle divider past me. By the grace of God, I was able to safely pull off into the right lane on 248th Ave, in Naperville, IL (between 103rd and 111th street). The damage cause to the vehicle (which had no body damage when purchased on 4/8) cost a total of $1,198.93 in repair fees. The tow truck cost $172.50, and the cost of the rental vehicle was $296.32. The total cost of the expenses up to this point that were cause by the tire flying off is $1,667.75. It is clear that they did not properly torque the lug nuts when they put that particular wheel back on.

Furthermore, I have contacted the district manager Andrey Tuur several times via email regarding what steps I need to take in order to get reimbursed and have received no response. After searching the internet for almost 2 hours I finally found this "complaints board" page. Additionally, I currently still have body damage to my wheel well and front left fender that need to be repaired ASAP.

My son and I are lucky this didn't happen while driving on the highway because we could have been severely injured. As well as another motorist could have been seriously injured or worse. I pray that a company as large as Jiffy Lube, worth millions of dollars, will do the right thing and reimburse the amount I have already paid and cover the cost to repair the body damage.

Please, will someone reach out to me and inform me of the next steps. I am a single mom, work full time and had to recently start our lives all over after fleeing from my son's abusive father. I really couldn't/cannot afford to fix this nor should I have to out of my pocket.

Regards,

Kristin Pietrzak

kristin.[protected]@yahoo.com

[protected]@gmail.com

[protected]

I am 85 years old and went for my usual oil change . I alway sit in the vehicle during this procedure . This visit I was asked to go and sit in the front waiting area with no reason I can not walk distance with out a cane . later I was in formed my nissan with only 52k miles required spark plugs replaced . after the repair was performed the price was twice the price I was quoted . when I started my vehicle the check engine light was on . I had to wait additional 2 hours to be told they could no fix the issue to go to another repair shop . my step son went the next day with the car and they were very rude to him we waited another 4 hours and 4 workers attempting to figure out the issue . my car still does not run correct and I have called the [protected] files a complaint # [protected] with no follow up I have tried to contact the for 3 weeks I am now told by nissan my car did not require a turn up until 105 k miles . this was a very clear scam the did to me and I would like to be compensation for this unnecessary and long process of my car being damaged please feel free to call my son at [protected] we will being filing a small claims case shortly if jiffy lube continues to ignore my request .

I went to jiffy lube to get an inspection, and when I got there, there no customers ahead of me so I said wow! I should be able to get in and out in no time well after a few minutes about 10 min, they took my truck in mind you my truck had not lights on the whole process should have taken about 15 min, well I waited and waited after about 40 min I got my truck back with a light on and they told me that the light was on when they pulled my truck in the stall which is a lie as long as it took and from what I could see it was something wrong and when I did finally get my truck back they just said it has your light on there was no reason to raise my voice or say what have you done to my truck? It wasn't no light before what did you do to cause the light to come on and said nothing, didn't even offer to fix it, won't be going there ever again

I have taken 2015 Honda Accord to another repair shop to have front brakes and rotors replace and was told that the rear brakes and rotors were never replaced. The measurement that was taken from the other repair shop. The reading are as follows:

LF Pad - Actual Measurement - 0.935

RF Pad - Actual Measurement - 0.874

LR Pad/Shoe - Actual Measurement - 0.341

RR Pad/Shoe - Actual Measurement 0.307

My name is Darla Shelton, I went to Jiffy Lube in Bastrop Texas on Saturday, March 19, 2022, Monday I noticed a clean oil spot on my driveway after pulling my 2019 Toyota Thundra into the garage, later I pulled it out of the garage and noticed more oil spot both of these were the size of a dessert plate. I live 13 miles away from Bastrop so I didn't feel comfortable driving the truck so I had it towed to Lost Pines Toyota in Bastrop where they discovered the plug was not tight enough and that the truck had lost 1/2 qt of oil, also stated when they touched the plug it come off in their hand, I went b6 the Jiffy Lube, spoke with the manager all he said was Sorry, we have to make sure that doesn't happen again. I would like to have compensation of what this cost me. $15 for towing, deductible after insurance, $103.48 for the original oil change and $92.47 for the dealership for the repair(s).

Thank you,

Darla Shelton

[protected]

[protected]@yahoo.come

I have went to jiffy lube for my past few oil changes and top offs. This time I didn't go there and I was advised that my oil pan screw was stripped and thread locked is how it was bandaged up. 1st off I was never notified that my car had any issues down there and why would they work on a car that had a problem that would they could b reliable for. I feel that I was discriminated because I am a woman and taken advantage.

Brought my truck to west springfield mass for oil change in dec 2021. I had problems with oil dripping from oil drain plug.I went back days later and was told they put wrong washer on and they corrected problem. Short time later it began leaking again so i went back again and i was told gasket cracked because it was the wrong one and they replaced with a copper one which should have been on since beginning . A few days later i had a 4ftx4ft oil spill in my driveway. I immediately went back to station and was told they were short handed because of covid and couldn't get to my truck before closing. They recommended that I bring my truck to a jiffy lube up the road in Feeding hills mass. The place was closing but the manager listened to my concerns and took me in. My skid plate was removed and the whole under carriage was coated with oil. He told the tech to spray down everything with carb cleaner and look for leak. he found leak coming from oil filter (which was wrong one) and replaced with correct one. The truck is fine now and manager was great

Jiffy Lube #jiffylube JiffyLube

Dear Jiffy Lube,

I was hoping this would work out differently but unfortunately your employees see differently. I tried to send this email to your District/Regional Manager, but unfortunately the email address provided by the manager of your number 1467 will not accept my email, (as shown below), and the phone number your Regional Manager called me from is either a false number, or does not accept incoming calls. It is interesting that your corporate customer service number directs people to contact you via the web, so I will post it here:

_____________________________________________________________________

"Dear Mr. Gonzalez,

My name is Brandon Hughes and I believe you are aware of my situation with your store 1467, located at 20860 Roscoe Blvd in Canoga Park. On Monday February 28th, my fiancée brought my 2015 VW Jetta into the location to be “topped off”.

This afternoon as she arrived home in the car with my 9-month-old son, the check engine light came on. When she got home, she opened the hood and immediately saw that the oil cap was not installed and there is oil all over the engine on the side where the belts are.

As I was not home, she asked a friend to call the store to find out what to do as our auto insurance company said it is JiffyLube’s responsibility not theirs.

The store manager asked for a few moments to call our friend back, and obviously he went a watched a video of my car being “serviced” and he must have seen your employee leave the oil cap off and close the hood as when he called back, he was able to guide our friend right to where the oil cap was.

At that point the manager indicated that he wanted to go to my home and put oil in the car and see about cleaning up the oil. Our family friend at that point that would be fine, but no one would be touching the vehicle until JiffyLube acknowledged what had happened and accepted responsibility.

I have absolutely zero trust in JiffyLube after this. I have no way of knowing if my engine has been damaged, and JiffyLube is certainly not equipped to diagnose this either.

I am in immediate need of:

1. A reply to this email acknowledging this “Mistake”

2. A rental vehicle that can safely transport my child

3. How is JiffyLube going to make this right

I look forward to hearing from you very soon, my email is: [protected]@gmail.com. For now I would prefer to keep this “discussion” in email as it is very difficult for me to make/receive calls while am working.

Brandon Hughes"

____________________________________________________________________

I will look to receive your email reply by Noon PST 3/4/22

Thank you for your hopefully prompt attention to this.

On December 5, 2021 I went into JiffyLube at 1122 Madison Street, Oak Park, IL. I went in for an oil change on my 2014 Nissan Rogue with fully operating heat and when I pulled out and turned the heat on it didn't come on. I immediately went back and ask the the manager what happened to my heat, she stated I needed anti freeze in my reservoir, I said that wouldn't cause my blower to stop blowing. She stated we did nothing to your truck, I said someone did something it was just working. The young black girl that worked there asked me to pop my hood and did something. It didn't come on right away, I called the police because the Manager refused to help me and told me to get out of her store after I had just paid 148.37 for a full service oil change. I called the police because she refused to give her name and the information to call in a complaint. After talking with the officer they went in and got the information and I attempt to restarted my Truck and the blower started back working, thanks to the young lady who was willing to help. The manager was very unprofessional and rude because I kept asking her to fix whatever she had done underneath my hood and that it wasn't the first time something like this happened to me at JiffyLube. If you check, you will see I have been using Jiffy lube for a while now with this particular vehicle. If you have any questions please feel free to call me. This manager need training on how to resolve conflict and deal with paying customers, especially after they have spent almost 150.00. I look forward to hearing back from you.

Wonda Evans
4735 W. Maypole Ave
Chicago, IL 60644
[protected]
2014 Nissan Rogue
LIC. PLATE IL BF65229

After getting my brakes and rotors done. The service technician did not bold down the caliber on the rotor. I felt wobbling in my wheels following the brake job. I couldn't figure out what was going on for months. I got new tires. I got the front suspension system done, all to find out that the wobbling came from the caliber hanging off of my rotor. Finally the caliber fell all the way down causing me to be unable to stop at all. want compensation for all that I paid for from the misdiagnosis and from missing work

on 9/5/21 i took my car to jiffy lube for brake service work order 20 invoice number 104549 they replace the front and rear pads and rotor for all 4 wheels the next couble of days i started hearing rubing noices when i press on the front brakes and rear brakes, i took car back and told them the problem they went on test drive and told me they heard nothing, and said if i did here something give it a view days and it will stop i gave it 7 days and noise still their i took car back and said noise is still their test drive with me in car so i could let you here what i here, they said no test drive they have to do it along company policy, i said in that case you can come back along a say anything to keep from honoring the warranty, so i went to another jiffy lube in lakewood ca they test drive and told me he did heard the rubing, and i should take car back to them who done the work on it i did and i told them the other jiffy lube test drive and said he here the noise but why cant you heard the noise and fix or replace what you done they said we cannot replace things just because you here a noise

I stopped last week, early, first in line. They came out and told me it would be 30-45 minutes until they could get to me because Oil was being delivered. I left and went back yesterday, same time…(7:50) 10 min early. They came out and told me it would be slow because there was only 2 of them working. They had absolutely no conventional oil and couldn't rotate my tires! Wasted my time twice!

If I owned this place I would work at this store until I found a good staff….

The original message response from you was:
Case#:[protected] - Store 1011 - Mellanie Vermaak-Calddra - request for update from Franchisee Mon, Aug 2, 10:14 AM.
I then received 2 calls from your corporate office. Both apologizing and neither one followed through on their promise to resolve my problem. I STILL have ductape on my inflow pipe and I am not happy about this at all. This is ridiculous.

I purchased a synthetic oil change group on from Jiffy lube. I've been there twice once in June shortly after I purchased the groupon was told I couldn't use it and then again to day in the middle of July and they still haven't fixed the problem. I'd like my money back so I can go somewhere else to get my oil changed. The 1st time I came I was told by the employee that they should have it fixed by the end of the day. Obviously that isn't the case because they still haven't fixed the problem. I am out $69 need to change the oil in my car. I don't want to wait until Jiffy Lube fixes whatever the issue is.