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4.1 67 Reviews

Jewlr Complaints Summary

2 Resolved
16 Unresolved
Our verdict: With Jewlr's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Jewlr reviews & complaints 28

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Newest Jewlr reviews & complaints

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T
6:12 am EDT

Jewlr Will never use them again.

I am frustrated. I ordered a ring as a present for my sister. And when I got it I changed my mind regarding its look and how it was made.
Absolutely terrible quality and cheap metal. Not silver at all.
I looked nothing like the photo on the website. Needless to say, the price was pretty for this piece of junk.
Of course, I understood that this reason wouldn't be serious enough to ask for a refund, so I just kept this terrible ring to myself and bought another one at the nearest jewelry store for a normal price
So I really doubt I will ever use this website again.

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M
M
Mariaj2017
, US
Oct 20, 2017 9:49 am EDT

We at JEWLR take care of our customers because they are extremely important to us. We are concerned with your experience, please contact customerservice@jewlr.com or call us at [protected] between 9:00 am and 5:30 pm EST.

ComplaintsBoard
T
2:55 am EDT

Jewlr Stay away!

Be very careful ordering rings. You should be sure that you provide them the right size. The resizing is not for free, you should understand. And it's not cheap.
They don't stand behind their products and offer low-quality jewelry, and if something goes wrong, they will blame you. Moreover, the jewelry looks cheap, as it costs ten dollars.
You decide. But I don't recommend you to buy anything from them.

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M
Mariaj2017
, US
Oct 12, 2017 1:47 pm EDT

Tony,

We at JEWLR take care of our customers because they are extremely important to us. We are concerned with your experience, please contact customerservice@jewlr.com or call us at [protected] between 9:00 am and 5:30 pm EST.

ComplaintsBoard
M
9:19 am EST

Jewlr Defective product

I have ordered a ring from this online store and when I received it stone fell out! I just took the ring out of the package and that happened. I was extremely disappointed because it was a present for my girlfriend.
The same day I contacted Jewlr and sent them a picture. Instead of helping me they started blaming me and told that it was I who was responsible for that. They sold me a defective ring and they decided that it was much easier to blame me. Well, that tells a lot about Jewlr! I will not order from them again and will post this feedback everywhere!
I hope I'll get a refund. I will report Jewlr for fraud and if necessary will hire a lawyer. Thank you for reading this.

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M
Mariaj2017
, US
Feb 10, 2017 6:22 pm EST

Dear Mike, We are sorry to hear you are dissatisfied with our product. We use high-quality product and our quality control department carefully inspects all product meticulously before is shipped. We offer a 99-day hassle-free policy as well as 1-year warranty. Please give us a chance to regain your trust. Call our customer service department at [protected] or email us at customer service@jewrl.com Looking forward to hearing from you. Jewrl.com

ComplaintsBoard
M
5:51 am EST

Jewlr Wrong size ring

I bought a ring from www.jewlr.com and when it arrived I was actually satisfied with its quality, it was very well made. But unfortunately I received the wrong size and it was way to big. When I contacted Jewlr they said that I have to send it back at my own expense. I shipped the ring back and asked for a refund. I am very disappointed because it was a present for a family member and I had no time to wait for another one. I cancelled my order and later got my money back. This experience showed me how unprofessional this company is, I will not buy again.

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R
2:43 am EDT

Jewlr Very bad experience with Jewlr

I have ordered a pair of rings from Jewlr website. The order was very expensive. I made custom rings, picked white gold, ruby stones and paid some extra for the engravings. That was a birthday present for my girlfriend.
When my order finally arrived first thing I noticed that my name was written with a mistake. Then I noticed that stones were not real even thought I picked genuine stones. I contacted customer service and asked them to redo everything but they asked for extra money. I refused to pay and demanded a refund, they replied nothing. What a waste of money. Lesson learned, will never order anything from Jewlr again!

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D
12:10 am EDT

Jewlr Very disappointed

I'm very disappointed with Jewlr website. I have ordered a ring from this place and I'm sure I picked the right size, but the one I received was very small. I wanted to get an exchange, but I could not get in contact with someone from Jewlr. I tried to call and email, but there was no response and I have no idea how to get a replacement. I really like the ring, it's beautiful but I can't wear it because it is extremely small!

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J
11:59 pm EDT

Jewlr Total junk!

I've purchased a mothers ring for my wife from www.jewlr.com and when I opened the box I saw that the ring was a pure junk! It looked nothing like pictures and was made from cheap metal! I even went to a real jeweler and was told that ring was 100% fake! Emailed customer service several times and asked for a refund, but they basically called me a liar and refused to help! Terrible customer service and awful products, o not waste your money here!

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H
7:49 am EDT

Jewlr Company charged me for free gift

I bought personalized necklace for my daughter from the website www.jewlr.com. I got all info about my order as well as the seller promised to provide free gift for me. After several days I noticed that they charged my account twice and I thought that it was mistake, but they took money for the gift, which they offered me. These people are scammers and liars, who take money for everything. Please post your comments about this company.

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Jamie Halford
, GB
Sep 11, 2018 3:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

A scratch has appeared on the ring above the O. Ring still has tag on.

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Q
Q
Quayshaa Mackk
, US
Aug 21, 2018 5:30 am EDT

Hello i ordered a chain a month ago in March and it still haven't been delivered to my house it said the delivery would be to me by March 28 and it's still haven't been delivered to my house i would like a refund of my money back to my account please to whom it my concern

Jewlr Customer Reviews Overview

Jewlr is an online jewelry retailer specializing in personalized pieces. They offer a range of customizable options, including rings, necklaces, and bracelets. Customers can select materials, gemstones, and engravings to create unique items suited to their personal taste or for gifting purposes. The company provides a platform for shoppers to design their jewelry through an interactive website, with a focus on creating a tailored shopping experience. Jewlr also offers a selection of pre-designed items for those looking for ready-made jewelry options.

Jewlr In-depth Review

In summary, Jewlr offers a user-friendly website with a wide range of customizable jewelry. The quality of materials and craftsmanship is commendable, and prices are competitive. The packaging is attractive, and the ordering process is straightforward. Payment options are secure, and shipping services are reliable. The return policy is customer-oriented, and customer service is responsive. Reviews reflect a positive customer experience. Jewlr's commitment to ethical sourcing is a plus, and the brand enjoys a good reputation. Promotions and discounts are available, and there is a loyalty program. International accessibility is provided, and the brand has a strong social media presence. Compared to competitors, Jewlr holds its own, making it a recommended choice for personalized jewelry.

Website Navigation and User Experience

The website is easy to navigate with clear categories. Filters help in finding products quickly. Pages load fast, and design is simple, which is good for focus on products.

Product Range and Selection

Jewlr has a wide selection of jewelry including rings, necklaces, and bracelets. Many styles and options are available for different tastes.

Customization Options

Customization is a strong point. You can choose metals, gemstones, and engravings. The preview feature is very helpful to see custom jewelry before buying.

Quality of Materials and Craftsmanship

Materials like gold, silver, and gemstones seem to be of high quality. Craftsmanship looks detailed and well-finished based on product images.

Pricing and Value for Money

Prices are reasonable for custom jewelry. There are options for different budgets, which is good for value for money.

Product Presentation and Packaging

Packaging is elegant and suitable for gifts. Jewelry comes in boxes that protect and present the items nicely.

Ordering Process and Customization Ease

Ordering is straightforward. Customization steps are easy to follow, even for people who are not very tech-savvy.

Payment Options and Security

Many payment options are available, including credit cards and PayPal. The website is secure with encryption for customer data protection.

Shipping and Delivery Services

Shipping options are clear. Delivery times are reasonable, and tracking information is provided.

Return Policy and Customer Satisfaction Guarantee

Return policy is fair, with a 99-day return window. This shows confidence in product quality and customer satisfaction.

Customer Service and Support

Customer service is accessible with multiple contact methods. Support seems responsive based on customer reviews.

Customer Reviews and Testimonials

Most reviews are positive, highlighting good experiences with product quality and customer service.

Ethical Sourcing and Sustainability Practices

Jewlr mentions ethical sourcing and sustainability on their website. This is important for socially conscious consumers.

Brand Reputation and Industry Standing

The brand has a good reputation with positive media mentions and industry recognition.

Promotions and Discounts

There are periodic promotions and discounts. Signing up for the newsletter can give access to special offers.

Loyalty Programs and Incentives

A loyalty program is available, offering points and rewards for repeat customers, which is a nice incentive.

Accessibility for International Customers

International shipping is available, making Jewlr accessible to customers outside of their home country.

Engagement with Social Media and Community

Jewlr is active on social media, engaging with customers and sharing content that is relevant and interesting.

Comparison with Competitors

Jewlr holds up well against competitors, especially in customization and customer service.

Final Verdict and Recommendations

Jewlr is recommended for those looking for quality, customizable jewelry with good customer service. It is a strong option in the market.

How to file a complaint about Jewlr?

Here is a guide on how to file a complaint against Jewlr on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Jewlr in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Jewlr.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Jewlr on ComplaintsBoard.com.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Jewlr Customer Service. Initial Jewlr complaints should be directed to their team directly. You can find contact details for Jewlr above.

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