Jewel-Osco
reviews and complaints

I am contacting you today because eof a road safety issue. At aproximatly 11:15 cst trailer# 131329 was driving aggressively and using shoulder to pass traffic on eastbound 290 near st Charles rd. in illinois. As a truck driver myself this is a safety concern for me and others on the road. I usally try to give drivers the benefit of the doubt to truck drivers but not when its this blatant.

Thanks you,
Andrew Morten

I purchased 16 warm chicken tenders from the deli today around 4:15p.
I brought them home for dinner.
They were dry as a bone, hard to swallow.
We were quite disappointed, but didn't have time to go back for a replacement.

I just wanted to provide feedback so this doesn't happen to someone.
The cost was around $16.00.
The chicken was so dry and hard to eat.
I don't typically shop at Jewel, but went there especially for warm chicken tenders.

I have been shopping at jewel for many years and have always been happy with my experience until recently. Why don't they have enough staff? Jewel has 1 older lady running the customer assistance desk, working on a cash register and being the only one who can sell alcohol! Everyone else in in high school and this is on a saturday night.
Total bs and then ya have to wait 20 minutes in line!

I bought popcorn on 7/8/19 when I went to serve it to my children and I noticed that the Best Buy date was 1/19/2018. I'm so disgusted by this and I don't understand how an item can be that old & have a current sale sticker on it. There were multiple boxes on the shelf at eye level. This was actually one of several expired items that I picked up on my shopping trip. It's so disappointing that so many expired items are all over the entire store. It's stressful shopping with kids and having to check every single date during your shopping trip. But I have to say year and a half old popcorn is the worst I've experienced and I don't believe I'll be returning.

I visited the Jewel- Os o on E 87th street in Chicago, intersection of 87th and Lafayette. I entered the location went to the Deli and waited my turn. When my turn came, I ordered the 12 piece meal and it came with three sides! Asked for the American potato salad, Tator babies, and coleslaw. The associate stated that they were out of Original/American potato salad and offered Granny or Grandma Potato salad and he allowed me to taste it. It was not what my taste bud enjoyed! I was then asked by a female associate if I wanted some Macaroni and I turned it down. I then asked for thé Ceasar salad and was told I couldnt have that side! I asked for a Manager and while I waited, the associates were waiting on other customers. Thé Manager called back and informed the associates that I could have the Ceasar salad. It was now my turn again, but, I was skipped over. I informed the male associate that I was next. Thé associate reminded me that I was waiting for the Manager, and I reminded him of what yhe female associate told him about what the Manager said, and he said I still had to wait. I'm upset now. I raised my voice and aaid you gotta bw kidding me. Are you punishing me or something. He Said I dont have to do that and were not going to so this. I asked, Do what? He started gesturing with his hand and was ignoring me, but, the customer he was about to wait on, told him to wait on me. By then, I felt bad for asking for a substitué side and didnt want the chicken dinner or the Cold cuts, cause, I was going to order that too! I felt like the male was getting aggressive when he was waving his hand. I also didnt appreciate the how the Male associate purposely ignored me! I always shop there, and I've never had a problem with the associates. This was Rare and Petty. I made a Manger by the name of Dreka aware of it. She listened and then gave me a Phone number, but, did not give me his name. I did not see a name tag., Nor, I could not wait, and this is why I'm writing! shouldnt have to go thru something like that. It's simple and its Sad when associates act Stubborn or Petty, and even Malicious, about Food People are Paying for.
07/07/2019
Sunday
5:10pm approximately
Yvette Williams

To Whom this Concerns,

My Name is Emma Eaton, I live at 7243 S St Lawrence, Chicago, Illinois 60619. Contact information is [protected]. On 06/30/2019, I shopped at 7530 S Stony Island like I been doing for over 25 years, but within this time-frame, I have notice a huge different with customer service and the lack of support from the supervisor. On the day mention above, I spent over 200.00 dollars in the store. I left the store and got home and proceeded to put away my groceries, but noticed some of the item were missing. I return to the store with my receipt and stood there for over 30 minutes waiting for security to come back. It took so long, I asked the cashier to call for the supervisor. When the supervisor came he treated me like a common criminal and like I stole the items because the police was there as well.

Thanks
Emma Eaton

I have not been getting a phone call telling me my prescription is ready for pick up at Osco drug The druggist has been calling to tell me a refill is ready. This is a very important feature of your drugstore refill service I was told it's working on cell phones but not on landline's what is the reason for this can you please fix thank you. If this issue is not fixed I may be forced to take my business elsewhere and I hope many other people feel that way too some people do get sick without medication they are prescribed it must be taken every day around the same time

My name is Richard Seymour. I live at 2405 Baldwin Ct., Schaumburg, Illinois 60193. My contact information is as follows: (cell) [protected] and my email address is richard.[protected]@gmail.com. In our most recent local Jewel advertisement prices are effective Wednesday June 26 through Thursday July 4th. In the Liquor Values section (bottom right of the page) it indicated you could save $30 on the purchase of 2 bottles 1.75 Ltr of Kettle One Vodka with mail-in-rebate. Specially it illustrated the per bottle cost was $32.99 less the $15.00 MFR Mail-In Rebate resulted in a final price of $17.99 each. I stopped in the Jewel at 2501 Schaumburg Road on Saturday afternoon (6/29/19) to purchase the two bottles of Kettle One as outlined in the ad. I went to the customer service desk and asked for the rebate form. The lady at the counter didn't seem to know anything about it but she looked and couldn't any rebate form. I showed her the ad to show her what I was looking for was current and valid. She then called the liquor department and after several minutes they told her they didn't have any rebate forms. The lady at the counter (who was very nice) said there was nothing she could do for me. She said if I stopped by tomorrow (Sunday) and asked for the Liquor Department manager perhaps he could do something. Unfortunately we are scheduled to be out of town and I am unable to stop back to see what the Liquor Manager might be able to do. It is extremely disappointing to not be able to take advantage of this rebate because no one knows where the forms are or when they might get them. I would respectively suggest that you not advertise sales that you are unable to honor and transact.

On various occasion I've been embarrassed and humulated by the meat department manager. On the first occasion I asked him where can I find the crab legs that are on sale. He ignored me and I asked him again, he looked at me with a mean look and said "over there" and pointed towards the wall. After searching for them I again asked him if he can PLEASE tell me where they were he looked at me again and said [censored] over there. I felt embarrassed and left the store. The second time was early morning and no one was at the meat department but him. I was looking for Brats and had no choice but to ask him. So I asked him if he can point me to the direction of the brats. He looked and me and ignored me and continue to stack meat. I asked him again please where are your brats he looked at me and said are you blind. Again I left the store embarrassed and very upset. I decided to go back into the store and get some important groceries. When I reached the cashier I was in tears. I told her my situation and she said, "yeah we get alot of complaints about him". The third and final time was today. I was looking ribs that are on sale and temporarily moved 1 package out the way to reach one that was behind it. He came by me grabbed the package and said "WHAT THE [censored]" and slammed the ribs down. I feel as a consumer and valued customer to the store I shouldn't have to feel threaten and humuliated by your employee especially a manager. Honestly, I felt scared and threaten by this man. He needs a bad anger management and customer service training. Needless to say I left the store in tears. This store is located on Lewis Street in Waukegan Illinois.

Store is selling pies that have been expired for over 1 year. Manager was rude when returning item. I went back to the frozen pie section and noticed more expired pies. When I brought this to the attention of the manager, she just rolled her eyes and said that it happened before. How many other items are expired and being sold by this store? Employees need better customer service skills.

I appreciate your delivery service, I don't appreciate your lack, ease and availablilty, of contact information to report an unusable product.
In my last order I had wanted 1lb. of fresh cod. It was delivered but upon opening, the next day, it was bad. It smelled horrible and therefore, unusable.
I failed to find clear information of where to call, or email, requesting a refund. That is how I ended up here.
Please advise how to request a refund
sandy huebner
224.678.7006

I live in Braidwood IL and I love shopping at jewel we need a jewel store in Coal City IL so I don't have to travel 30 minutes away. to Morris, New lenox, or Bradley I heard you might be putting one up in Coal City IL how long before one will be put up.we really need a jewel store out here so we don't always have to shop at Berkots store. Please let me know. Thank you.

We used to live in Chicago and were loyal Jewel customers. Whenever traveling back, we usually stop at a local Jewel to pick up snacks, drinks and food for our 9 hour drive back to Nebraska. This weekend, we drove to Chicago to pick up my son from college, a very quick turnaround leaving Nebraska early Sunday morning and heading back early Monday morning. We stopped at his local Jewel near University of Chicago and as usual loved all the variety of produce and products. We were in quite a hurry and among several other things, I bought a chicken Caesar salad for lunch on the road. We were just past Joliet when I opened the salad and began eating. I then found the crouton bag had already been opened, obviously cut with scissors. As well, the lettuce was frozen and no dressing was included. I immediately stopped eating as I was a bit alarmed as to how an opened, and presumably partially consumed, bag of croutons could get into the salad, wondering if anything else had been tampered with. The majority of the lettuce was inedible as it was frozen. It was really disappointing as it was late and we wanted to drive nearly straight through without having to stop for food, but obviously I would need to find food somewhere on the road at this point. I would really appreciate a refund on the salad, which was $5.00. I hope this was just an oversight, and so far I am feeling pretty good, but just can't be ok with eating food that someone else had obviously been into before I bought it. thank you so much.
My address is: Carol Jurich
3004 Stratford Avenue
Lincoln, Nebraska 68502

I purchased kosher carrot cupcakes on Sunday, June 16, 2019 from the Evanston Jewel on Howard (2485 West Howard Street). Since I have a severe tree-nut allergy, I always read ingredient labels multiple times thoroughly. I was surprised when the carrot cupcakes didn't list tree nuts on the ingredients label, but was excited to purchase them since I enjoy carrot cake. On Monday, June 17th, 2019, I decided to have a cupcake after dinner. Upon the first bite my tongue began tingling and my throat became itchy. I looked at the cupcake and noticed what appeared to be walnuts. I immediately administered my epi-pen and took Benadryl, which thankfully prevented my reaction from becoming full blown. Had I not taken the medication right away, I would have had a full blown anaphylactic reaction.

Due to the illness and monetary damages that this mislabeling caused me, I would like full reimbursement for my epinephrine medication and for this item to be recalled from shelves until it is properly labeled to prevent others from harm. In addition, due to the severity of this mislabeling, I have filed complaints with the Better Business Bureau, the FDA, and the Evanston Health Department. I am contemplating pursuing legal action if this complaint is not handled appropriately and to my satisfaction.

I can be reached by phone [protected] or email [protected]@gmail.com.
[name removed]

We bought 3 packages to be served today, Fathers Day. I've rarely if ever been so disappointed in a product! The UPC is [protected] 9. These are supposedly beef tenderloins that are normally quite tender. However, they were so full of grizzle that none of us were able to finish our piece. My receipt says Store 3432, Dir Thomas Ward, (847) 223-9201, 900 E. Rollins Rd., Round Lake, IL 60073. I used my Visa, bought yesterday, June 15, 2019 at 16:11 in the afternoon. REF: [protected] AUTH: [protected]. Total items bought: 13 and numbers that followed: [protected].

I am requesting a refund of $31.47 plus 1.75% sales tax. I still have the remaining (cooked) product if you need me to return it.

So you know, it ruined what should have been a special Fathers Day dinner. I do a lot of my shopping at Jewel and that particular product isn't worth carrying! I would have bought single steaks, but the ones that were available looked rather fatty (NOT marbled.) I should have just gone to another store.

Laurel Nixon
26966 W. Stone Court
Ingleside, IL 60041
[protected]

3 weeks ago, I purchased 5 oiko plain yogurts. Took one to work the next day, and it expired almost a month prior. Took them bake and exchanged them for new ones. Went shopping at the same Jewel today, June 15, 19. I picked up a few more yogurts looked at the date and the expiration date was April 20! I did let the manager on duty know, but this is really uncalled for! Also wanted to buy a red onion and everyone of them looked nasty. Asparagus is not stored in water like it should be. Guess I'll start shopping at Mariano's. Not as convenient as Jewel is.

Naper Blvd Jewel Osco. Every time I go there when I go to pick up Sunkist or Crush soda, they have a note, "Must buy 5" (or 6 or 4) etc to get the sale price. Last time when I was there I was so frustrated, I left the store and went to Mariannos across the street where I was able to pick up one bottle and be done. They are doing this so you can instead pick up their Signature brand. Next time, my grocery shopping will be at Mariannos or at Garden Fresh Market.