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Jewel-Osco Customer Service Phone, Email, Contacts

Jewel-Osco
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1.1 488 Reviews

Jewel-Osco Complaints Summary

8 Resolved
477 Unresolved
Our verdict: If considering services from Jewel-Osco with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jewel-Osco reviews & complaints 488

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Newest Jewel-Osco reviews & complaints

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9:16 am EDT

Jewel-Osco chicago, illinois 60613

This store is filthy. The parking lot fence is broken. The grass has not been mowed. The clothing donation box has been over turned. Clothes and trash all over the lot. The front of the store has not been power washed for years. This Jewel store looks like it belongs in the ghetto. Management has been notified numerous times ( Zero results). The coolers in the store do not work ( as a result when you purchase chicken etc) it goes bad very quickly. Large freezers leak on the floor. It smells. Rats have been seem ( in the store).We have finally contacted the Department of Public Health and the 46th ward city office and encouraged an inspection. Albertson foods has been contacted ( corporate ) no response.

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11:27 am EDT
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Jewel-Osco deli and service desk

Shopped in store last evening went to deli at 6:30PM wanted the fried chicken 8 piece meal
had none, stated they were cleaning up . asked for manager, acting deli manager DAVE, came to speak with me. At best, he was rude, condescending, belligerent and unpleasant. I said you have 3.5 hours till close. He stared at me and repeated 3 times, how can I help you.

I asked him to make chicken and he agreed but was slamming things and having a tantrum.

Then went to service desk because 2 things rang up incorrectly and and a young stocky, heavy sent Asian man was incredibly rude and acted like it was a huge effort.

We were talking about one dollar for both items. He paged and then walked away. No one responded and he offered nothing

Very rude, my neighborhood store, I should have been treated better. The stories a disaster, missing stock, dirty, nasty employees
When I told the man at the service desk, I was going to start going to Marianos, he stared at me and shrugged his shoulders

Never did get my money

I said I wanted very few bags, at the checkout and the checker did not listen. When she was packing my items, I said please few bags as possible, she said you can repack it if you do not like what I did

How is that for customer service?

AWFUL CUSTOMER SERVICE

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Update by shopperunhappy
Jul 12, 2019 11:28 am EDT

Horrible, rude service

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12:45 pm EDT
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Jewel-Osco truck driver

I am contacting you today because eof a road safety issue. At aproximatly 11:15 cst trailer# 131329 was driving aggressively and using shoulder to pass traffic on eastbound 290 near st Charles rd. in illinois. As a truck driver myself this is a safety concern for me and others on the road. I usally try to give drivers the benefit of the doubt to truck drivers but not when its this blatant.

Thanks you,
Andrew Morten

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8:55 pm EDT
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Jewel-Osco deli cooked and warm chicken tenders

I purchased 16 warm chicken tenders from the deli today around 4:15p.
I brought them home for dinner.
They were dry as a bone, hard to swallow.
We were quite disappointed, but didn't have time to go back for a replacement.

I just wanted to provide feedback so this doesn't happen to someone.
The cost was around $16.00.
The chicken was so dry and hard to eat.
I don't typically shop at Jewel, but went there especially for warm chicken tenders.

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3:01 pm EDT

Jewel-Osco employee’s unacceptable behavior on my son

My son was by himself driving to all the way at the very back of the parking lot and that employee did not see my son driving, he hit the brakes and honked. The employee flipped him off and slammed his hand on the car and made a failed attempt to vandalize his car. My son got his name as it is "Tim". I already talked to the manager of the store about this. This is unacceptable. Now my son cannot come back anymore for a long long time. The manager will talk to him and hopefully there will be a warning! Something has to be done to teach that employee a lesson!

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Update by Lewis Bill
Jul 10, 2019 3:02 pm EDT

Also I am not responding to any other messages on here.

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5:39 pm EDT

Jewel-Osco staff

I have been shopping at jewel for many years and have always been happy with my experience until recently. Why don't they have enough staff? Jewel has 1 older lady running the customer assistance desk, working on a cash register and being the only one who can sell alcohol! Everyone else in in high school and this is on a saturday night.
Total bs and then ya have to wait 20 minutes in line!

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2:41 pm EDT
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Jewel-Osco popcorn

I bought popcorn on 7/8/19 when I went to serve it to my children and I noticed that the Best Buy date was 1/19/2018. I'm so disgusted by this and I don't understand how an item can be that old & have a current sale sticker on it. There were multiple boxes on the shelf at eye level. This was actually one of several expired items that I picked up on my shopping trip. It's so disappointing that so many expired items are all over the entire store. It's stressful shopping with kids and having to check every single date during your shopping trip. But I have to say year and a half old popcorn is the worst I've experienced and I don't believe I'll be returning.

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8:15 pm EDT

Jewel-Osco deli

I visited the Jewel- Os o on E 87th street in Chicago, intersection of 87th and Lafayette. I entered the location went to the Deli and waited my turn. When my turn came, I ordered the 12 piece meal and it came with three sides! Asked for the American potato salad, Tator babies, and coleslaw. The associate stated that they were out of Original/American potato salad and offered Granny or Grandma Potato salad and he allowed me to taste it. It was not what my taste bud enjoyed! I was then asked by a female associate if I wanted some Macaroni and I turned it down. I then asked for thé Ceasar salad and was told I couldnt have that side! I asked for a Manager and while I waited, the associates were waiting on other customers. Thé Manager called back and informed the associates that I could have the Ceasar salad. It was now my turn again, but, I was skipped over. I informed the male associate that I was next. Thé associate reminded me that I was waiting for the Manager, and I reminded him of what yhe female associate told him about what the Manager said, and he said I still had to wait. I'm upset now. I raised my voice and aaid you gotta bw kidding me. Are you punishing me or something. He Said I dont have to do that and were not going to so this. I asked, Do what? He started gesturing with his hand and was ignoring me, but, the customer he was about to wait on, told him to wait on me. By then, I felt bad for asking for a substitué side and didnt want the chicken dinner or the Cold cuts, cause, I was going to order that too! I felt like the male was getting aggressive when he was waving his hand. I also didnt appreciate the how the Male associate purposely ignored me! I always shop there, and I've never had a problem with the associates. This was Rare and Petty. I made a Manger by the name of Dreka aware of it. She listened and then gave me a Phone number, but, did not give me his name. I did not see a name tag., Nor, I could not wait, and this is why I'm writing! shouldnt have to go thru something like that. It's simple and its Sad when associates act Stubborn or Petty, and even Malicious, about Food People are Paying for.
07/07/2019
Sunday
5:10pm approximately
Yvette Williams

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8:03 pm EDT

Jewel-Osco overall service.

Was in the store Sunday June 30. Checked out at self service and put my credit card in to pay. The system stopped responding and then was moved to another self service station. Asks if I would be double charged. No you won't it didn't process. Second self service station got a blue screen and I was not able to finish. I was then asked to bring all my groceries to a regular cashier. Checked out there. Left a message with customer service since I could see 2 transactions on my card. Still have not heard back from the store. Bad terrible customer service is an understatement. Very frustrating been shopping here for 20+ years.

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8:11 pm EDT

Jewel-Osco customer service: ashanti and the supervisor

To Whom this Concerns,

My Name is Emma Eaton, I live at 7243 S St Lawrence, Chicago, Illinois 60619. Contact information is [protected]. On 06/30/2019, I shopped at 7530 S Stony Island like I been doing for over 25 years, but within this time-frame, I have notice a huge different with customer service and the lack of support from the supervisor. On the day mention above, I spent over 200.00 dollars in the store. I left the store and got home and proceeded to put away my groceries, but noticed some of the item were missing. I return to the store with my receipt and stood there for over 30 minutes waiting for security to come back. It took so long, I asked the cashier to call for the supervisor. When the supervisor came he treated me like a common criminal and like I stole the items because the police was there as well.

Thanks
Emma Eaton

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Update by Emma Eaton
Jun 30, 2019 8:14 pm EDT

To Whom this Concerns,

My Name is Emma Eaton, I live at 7243 S St Lawrence, Chicago, Illinois 60619. Contact information is [protected]. On 06/30/2019, I shopped at 7530 S Stony Island like I been doing for over 25 years, but within this time-frame, I have notice a huge different with customer service and the lack of support from the supervisor. On the day mention above, I spent over 200.00 dollars in the store. I left the store and got home and proceeded to put away my groceries, but noticed some of the item were missing. I return to the store with my receipt and stood there for over 30 minutes waiting for security to come back. It took so long, I asked the cashier to call for the supervisor. When the supervisor came he treated me like a common criminal and like I stole the items because the police was there as well.

Thanks
Emma Eaton

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6:13 pm EDT

Jewel-Osco this is about osco drug prescription refill service

I have not been getting a phone call telling me my prescription is ready for pick up at Osco drug The druggist has been calling to tell me a refill is ready. This is a very important feature of your drugstore refill service I was told it's working on cell phones but not on landline's what is the reason for this can you please fix thank you. If this issue is not fixed I may be forced to take my business elsewhere and I hope many other people feel that way too some people do get sick without medication they are prescribed it must be taken every day around the same time

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5:52 pm EDT

Jewel-Osco no rebate form for kettle one vodka

My name is Richard Seymour. I live at 2405 Baldwin Ct., Schaumburg, Illinois 60193. My contact information is as follows: (cell) [protected] and my email address is richard.[protected]@gmail.com. In our most recent local Jewel advertisement prices are effective Wednesday June 26 through Thursday July 4th. In the Liquor Values section (bottom right of the page) it indicated you could save $30 on the purchase of 2 bottles 1.75 Ltr of Kettle One Vodka with mail-in-rebate. Specially it illustrated the per bottle cost was $32.99 less the $15.00 MFR Mail-In Rebate resulted in a final price of $17.99 each. I stopped in the Jewel at 2501 Schaumburg Road on Saturday afternoon (6/29/19) to purchase the two bottles of Kettle One as outlined in the ad. I went to the customer service desk and asked for the rebate form. The lady at the counter didn't seem to know anything about it but she looked and couldn't any rebate form. I showed her the ad to show her what I was looking for was current and valid. She then called the liquor department and after several minutes they told her they didn't have any rebate forms. The lady at the counter (who was very nice) said there was nothing she could do for me. She said if I stopped by tomorrow (Sunday) and asked for the Liquor Department manager perhaps he could do something. Unfortunately we are scheduled to be out of town and I am unable to stop back to see what the Liquor Manager might be able to do. It is extremely disappointing to not be able to take advantage of this rebate because no one knows where the forms are or when they might get them. I would respectively suggest that you not advertise sales that you are unable to honor and transact.

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3:53 pm EDT

Jewel-Osco service manager for meats.

On various occasion I've been embarrassed and humulated by the meat department manager. On the first occasion I asked him where can I find the crab legs that are on sale. He ignored me and I asked him again, he looked at me with a mean look and said "over there" and pointed towards the wall. After searching for them I again asked him if he can PLEASE tell me where they were he looked at me again and said [censored] over there. I felt embarrassed and left the store. The second time was early morning and no one was at the meat department but him. I was looking for Brats and had no choice but to ask him. So I asked him if he can point me to the direction of the brats. He looked and me and ignored me and continue to stack meat. I asked him again please where are your brats he looked at me and said are you blind. Again I left the store embarrassed and very upset. I decided to go back into the store and get some important groceries. When I reached the cashier I was in tears. I told her my situation and she said, "yeah we get alot of complaints about him". The third and final time was today. I was looking ribs that are on sale and temporarily moved 1 package out the way to reach one that was behind it. He came by me grabbed the package and said "WHAT THE [censored]" and slammed the ribs down. I feel as a consumer and valued customer to the store I shouldn't have to feel threaten and humuliated by your employee especially a manager. Honestly, I felt scared and threaten by this man. He needs a bad anger management and customer service training. Needless to say I left the store in tears. This store is located on Lewis Street in Waukegan Illinois.

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6:48 pm EDT

Jewel-Osco marie callender's strawberry rhubarb frozen pie

Store is selling pies that have been expired for over 1 year. Manager was rude when returning item. I went back to the frozen pie section and noticed more expired pies. When I brought this to the attention of the manager, she just rolled her eyes and said that it happened before. How many other items are expired and being sold by this store? Employees need better customer service skills.

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2:10 pm EDT

Jewel-Osco order no. 4022517 delivered 6/14/19

I appreciate your delivery service, I don't appreciate your lack, ease and availablilty, of contact information to report an unusable product.
In my last order I had wanted 1lb. of fresh cod. It was delivered but upon opening, the next day, it was bad. It smelled horrible and therefore, unusable.
I failed to find clear information of where to call, or email, requesting a refund. That is how I ended up here.
Please advise how to request a refund
sandy huebner
224.678.7006

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1:34 pm EDT

Jewel-Osco sad fan

I live in Braidwood IL and I love shopping at jewel we need a jewel store in Coal City IL so I don't have to travel 30 minutes away. to Morris, New lenox, or Bradley I heard you might be putting one up in Coal City IL how long before one will be put up.we really need a jewel store out here so we don't always have to shop at Berkots store. Please let me know. Thank you.

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12:27 pm EDT

Jewel-Osco chicken caesar salad

We used to live in Chicago and were loyal Jewel customers. Whenever traveling back, we usually stop at a local Jewel to pick up snacks, drinks and food for our 9 hour drive back to Nebraska. This weekend, we drove to Chicago to pick up my son from college, a very quick turnaround leaving Nebraska early Sunday morning and heading back early Monday morning. We stopped at his local Jewel near University of Chicago and as usual loved all the variety of produce and products. We were in quite a hurry and among several other things, I bought a chicken Caesar salad for lunch on the road. We were just past Joliet when I opened the salad and began eating. I then found the crouton bag had already been opened, obviously cut with scissors. As well, the lettuce was frozen and no dressing was included. I immediately stopped eating as I was a bit alarmed as to how an opened, and presumably partially consumed, bag of croutons could get into the salad, wondering if anything else had been tampered with. The majority of the lettuce was inedible as it was frozen. It was really disappointing as it was late and we wanted to drive nearly straight through without having to stop for food, but obviously I would need to find food somewhere on the road at this point. I would really appreciate a refund on the salad, which was $5.00. I hope this was just an oversight, and so far I am feeling pretty good, but just can't be ok with eating food that someone else had obviously been into before I bought it. thank you so much.
My address is: Carol Jurich
3004 Stratford Avenue
Lincoln, Nebraska 68502

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5:22 pm EDT
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Jewel-Osco kosher carrot cupcakes allergen mislabeling

I purchased kosher carrot cupcakes on Sunday, June 16, 2019 from the Evanston Jewel on Howard (2485 West Howard Street). Since I have a severe tree-nut allergy, I always read ingredient labels multiple times thoroughly. I was surprised when the carrot cupcakes didn't list tree nuts on the ingredients label, but was excited to purchase them since I enjoy carrot cake. On Monday, June 17th, 2019, I decided to have a cupcake after dinner. Upon the first bite my tongue began tingling and my throat became itchy. I looked at the cupcake and noticed what appeared to be walnuts. I immediately administered my epi-pen and took Benadryl, which thankfully prevented my reaction from becoming full blown. Had I not taken the medication right away, I would have had a full blown anaphylactic reaction.

Due to the illness and monetary damages that this mislabeling caused me, I would like full reimbursement for my epinephrine medication and for this item to be recalled from shelves until it is properly labeled to prevent others from harm. In addition, due to the severity of this mislabeling, I have filed complaints with the Better Business Bureau, the FDA, and the Evanston Health Department. I am contemplating pursuing legal action if this complaint is not handled appropriately and to my satisfaction.

I can be reached by phone [protected] or email [protected]@gmail.com.
[name removed]

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Update by smasliansky
Jun 19, 2019 7:25 pm EDT

I purchased kosher carrot cupcakes on Sunday, June 16, 2019 from the Evanston Jewel on Howard (2485 West Howard Street). Since I have a severe tree-nut allergy, I always read ingredient labels multiple times thoroughly. I was surprised when the carrot cupcakes didn't list tree nuts on the ingredients label, but was excited to purchase them since I enjoy carrot cake. On Monday, June 17th, 2019, I decided to have a cupcake after dinner. Upon the first bite my tongue began tingling and my throat became itchy. I looked at the cupcake and noticed what appeared to be walnuts. I immediately administered my epi-pen and took Benadryl, which thankfully prevented my reaction from becoming full blown. Had I not taken the medication right away, I would have had a full blown anaphylactic reaction.

Due to the illness and monetary damages that this mislabeling caused me, I would like full reimbursement for my epinephrine medication and for this item to be recalled from shelves until it is properly labeled to prevent others from harm. In addition, due to the severity of this mislabeling, I have filed complaints with the Better Business Bureau, the FDA, and the Evanston Health Department. I am contemplating pursuing legal action if this complaint is not handled appropriately and to my satisfaction.

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NSB05
, US
Jun 20, 2019 3:02 pm EDT
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Hi SubSquirrel-perhaps you should get glasses and not shame someone for posting a valid complaint about a life threatening incident. A label that states that its processed on shared equipment means there could be traces of the ingredient that could cause a reaction. A trace amount is very different than the large chunks of nuts I saw in the posted picture. Jewel is clearly in violation. Please keep your nasty comments to yourself.

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6:28 pm EDT
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Jewel-Osco applewood smoked bacon wrapped angus beef filets

We bought 3 packages to be served today, Fathers Day. I've rarely if ever been so disappointed in a product! The UPC is [protected] 9. These are supposedly beef tenderloins that are normally quite tender. However, they were so full of grizzle that none of us were able to finish our piece. My receipt says Store 3432, Dir Thomas Ward, (847) 223-9201, 900 E. Rollins Rd., Round Lake, IL 60073. I used my Visa, bought yesterday, June 15, 2019 at 16:11 in the afternoon. REF: [protected] AUTH: [protected]. Total items bought: 13 and numbers that followed: [protected].

I am requesting a refund of $31.47 plus 1.75% sales tax. I still have the remaining (cooked) product if you need me to return it.

So you know, it ruined what should have been a special Fathers Day dinner. I do a lot of my shopping at Jewel and that particular product isn't worth carrying! I would have bought single steaks, but the ones that were available looked rather fatty (NOT marbled.) I should have just gone to another store.

Laurel Nixon
26966 W. Stone Court
Ingleside, IL 60041
[protected]

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1:11 pm EDT
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Jewel-Osco expired food on store shelves.

3 weeks ago, I purchased 5 oiko plain yogurts. Took one to work the next day, and it expired almost a month prior. Took them bake and exchanged them for new ones. Went shopping at the same Jewel today, June 15, 19. I picked up a few more yogurts looked at the date and the expiration date was April 20! I did let the manager on duty know, but this is really uncalled for! Also wanted to buy a red onion and everyone of them looked nasty. Asparagus is not stored in water like it should be. Guess I'll start shopping at Mariano's. Not as convenient as Jewel is.

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Jewel-Osco In-depth Review

Overall Rating: Jewel-Osco is a reliable and convenient grocery store that offers a wide range of products and services. With its user-friendly website and helpful customer service, it is a go-to option for many shoppers.

Product Selection: Jewel-Osco boasts an impressive selection of products, catering to various dietary needs and preferences. From fresh produce to pantry staples, their shelves are well-stocked with high-quality items.

Pricing: While Jewel-Osco may not always have the lowest prices, they do offer competitive deals and discounts. Their weekly specials and loyalty program help customers save money on their grocery purchases.

Customer Service: The customer service at Jewel-Osco is commendable. The staff is friendly, knowledgeable, and always ready to assist shoppers with any inquiries or concerns they may have.

Store Layout and Cleanliness: Jewel-Osco stores are well-organized and clean, making it easy for customers to navigate and find what they need. The aisles are spacious, and the shelves are neatly stocked, creating a pleasant shopping experience.

Online Shopping Experience: Jewel-Osco's online shopping platform is user-friendly and efficient. Customers can easily browse and add items to their cart, select a convenient pickup or delivery time, and enjoy the convenience of grocery shopping from the comfort of their own homes.

Delivery and Pickup Services: Jewel-Osco offers reliable delivery and pickup services, ensuring that customers can receive their groceries at their preferred location and time. The delivery drivers are punctual and professional, providing a hassle-free experience.

Loyalty Program: Jewel-Osco's loyalty program rewards customers with exclusive discounts, personalized offers, and fuel rewards. By simply scanning their loyalty card, shoppers can enjoy additional savings on their purchases.

Special Offers and Promotions: Jewel-Osco frequently offers special promotions and discounts on various products. From buy-one-get-one-free deals to discounted prices on seasonal items, customers can take advantage of these offers to save money.

Accessibility and Convenience: Jewel-Osco stores are conveniently located, making it easily accessible for customers. They also offer services like pharmacy, floral, and bakery, providing a one-stop shopping experience for all their needs.

Community Involvement: Jewel-Osco actively participates in community events and initiatives. They support local organizations and charities, demonstrating their commitment to giving back to the community.

Sustainability Efforts: Jewel-Osco is dedicated to sustainability and eco-friendly practices. They prioritize recycling, energy conservation, and reducing waste, ensuring a greener future for generations to come.

Return Policy: Jewel-Osco has a fair and hassle-free return policy. If customers are not satisfied with their purchase, they can easily return it and receive a refund or exchange.

Payment Options: Jewel-Osco accepts various payment options, including cash, credit cards, debit cards, and mobile payment methods. This flexibility makes it convenient for customers to pay for their groceries.

Mobile App Experience: Jewel-Osco's mobile app provides a seamless shopping experience on the go. Customers can easily browse products, create shopping lists, and even place orders for pickup or delivery, all from their smartphones.

Social Media Presence: Jewel-Osco maintains an active presence on social media platforms, engaging with customers, sharing recipes, and providing updates on special offers and promotions.

Competitor Comparison: Compared to its competitors, Jewel-Osco stands out with its diverse product selection, excellent customer service, and convenient online shopping options. While it may not always have the lowest prices, the overall shopping experience makes it a preferred choice for many.

Additional Services: In addition to groceries, Jewel-Osco offers various additional services like pharmacy, floral, and bakery. This makes it a convenient destination for all shopping needs.

Recommendations and Improvements: To further enhance the customer experience, Jewel-Osco could consider expanding their organic and specialty product offerings. Additionally, increasing the availability of pickup and delivery time slots would be beneficial for customers.

Conclusion: Jewel-Osco is a reliable and customer-focused grocery store that offers a wide range of products and services. With its convenient online shopping platform, friendly staff, and commitment to sustainability, it provides a pleasant and convenient shopping experience for all customers.

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Jewel-Osco contacts

Phone numbers

+1 (630) 948-6000 +1 (877) 276-9637 More phone numbers

Website

www.jewelosco.com

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