Jewel-Osco
reviews and complaints

JEWEL-OSCO has been selling its 17 oz plastic bag of Sesame Sticks for years. Price has been running at $5.99. I buy them at least once every month, every year, year after year.

The zip-lock type of closure at the top HAS NEVER WORKED! To repeat, the zip-lock closure does not seal, no matter how many times you try it, and no matter how hard you try to carefully mate the two sealing surfaces. Also, it does NOT matter which end you try to close it from, and, no, there is no debris in the channel of the zip lock closure. The Jewel QC people, consultants, and/or Materials Design Engineers really messed up on this job.

As an aside, this failure has existed for years and years. This is not a new failure.

I bought a bowl of melon for 6.59 today and it's so out of season it's ridiculous..Hard as a rock and completely tasteless…

Legal Notice
Jewel Food Store no.3346
This is hereby a legal notification that's notifying you sir-mam that as an official for a Jewel Osco Grocery store no. 3346 located, therein a 1224 S Wabash, Chicago Ill, 60605; [protected] you sir-mam, is hereby being notified of a legal claim for a certain cause or matter, concerning the staffing therein a stated Jewel Osco. Thereon, a November 16, 2021 @ 7:20 pm as I was therein the process of buying some things therein the self-checkout lane thereat the Kiosk problem had occurred, with the Kiosk, and the staff assistance was need so as a result of the green light blinking from the Kiosk, therefrom the staff a customer service agent was thereby needed, however in accordance to a Jewel Osco store policy, and custom procedure(s), she had claimed that is the staff member thereby accosting me so stating, that all black people have t wear a face mask for customer service and then she had assaulted me therein, the self-checkout lane, so as a result I was held therein custody thereby that staff member of Jewel Osco store, therefrom that point in time, and I was held under an arrest as an arrestee she unreasonably had so stated, as a claim that she was caring out a Jewel Osco store policy and custom procedure(s). Jewel Osco store-receipt no. 00334509302782111161920; and then she had so stated, a claim saying that [censored] you have to wear a face mask in order to get customer service from her so as a result I was unreasonably denied the right to buy anything as item(s) from Jewel Osco Grocery store unreasonably, in accordance to a Jewel Osco store policy and custom procedure(s) claim(s).

Therefrom, this time frame sir-mam you as an official for a Jewel Osco Store, address so stated herein this legal notice you must hereby affirm the so stated legal claim or deny the legal claim as being hereby so stated herein this so stated cause or matter. Therefrom that time frame of service hereof this legal notice you sir-mam, must hereby respond-answer within a 72 hrs. time frame hereto, this cause or matter as being, so stated as a legal claim for the hereinabove herein this legal notice as a civil claim; In addition, a failure not to respond-answer hereto, this legal cause or matter within a 72 hrs. time frame will hereby this legal notice, considered as a refusal to respond-answer, thereafter that point sir-mam your legal claim, as being in fact a response-answer will hereby considered as being in fact unacceptable therefrom that time further legal action will hereby commence, therein a tribunal-jurisdictions that hears and determine such so stated cause or matter(s) as being so stated, herein this legal notice, also sir-mam must hereby serve your response-answer herein writing hereto myself Eric D Tyson, therein the email address ericdurwintyson.yahoo.com; furthermore, sir-mam as an official for the hereinabove, sir-mam you must hereby this legal notice deny or affirm, proof of service, after you have been hereby served with this legal claim; Jewel store case no.1618082;

How many times do you find it should be necessary to pick up your RX? Try 3-4 times after 35 years you can kiss my business good bye I have had it with your incompetent staff.

I haven't been a regular jewel shopper in years but was recently lured in for your $1.99 baby back rib special. Shopping carts were full of them, so I was excited for my purchase. Very disappointed! Ive been cooking ribs for many years and these were the toughest ever! Must have been some old pigs going for a cheap price. Won't be back! Should I return the others I bought?

What have you done! I have shopped at jewel for 40 years I will no longer shop there ever. I can never get everything I need any longer so rather than go to 2 stores I will just go somewhere else in the first place. You have taken always so many products, replaced products with store brand, I hear people saying all the time it's like Walmart or aldi's and if I wanted to shop there I would go there. Items stay empty on shelves for weeks before they return shelves are dusty and so are items, no employees to straighten items on shelves so there all over the place. Produce is nasty and moldy. Your brand potato's are not even worth buying. There are stores where you can get the food cheaper if that's what you want. i always loved jewel because they gave you the option of what you wanted to buy. Now you are forcing us to buy what you think we want or because you figure if that's all that's there we will buy it. If you make it to your car without your bags braking and your items all over the ground your lucky. Quality is so bad now. Wow you went from one of the best grocery stores to the worst. There is nothing wrong with store brands but you should give the customers the option of choosing. I will not waste my time shopping at jewel any longer.

I shop at the Highland Park Il store and went in recently and they said they were out of sugar free bakery items. This week I went in and was told they no longer carry sugar free bakery items. It seems more and more stores are now carrying Keto and sugar free bakery items. Woodman's has a huge kiosk full of keto and sugar free breads, cookies, cakes, pastries, rugalah etc…. marianos carries several items as well.
With Keto, Atkins and health issues stores are carrying a wide selection so my question is why would
You make this choice?

This is a general complaint, not a one-time occurrence. The store on St Charles Rd in Villa Park could do better regarding cleanliness, both inside and outside of the store. Have mentioned this to managers in past, one response was "well we're kind of in a wind tunnel, so it's hard to keep any control of the parking lot..." Really, somebody needs to be outside periodically with a broom and dust pan to sweep up the trash. Same applies to inside the store, including floors, counters, windows, etc. Any place that sells/serves food should be CLEAN.

I'm filing a complaint against Jewel Osco Pharmacy located in Hoffman Estates, IL. on Palatine Rd. Multiple times not following up with my doctors office to get my prescriptions filled.

I have spoken with my doctors office and they showed no record of the Pharmacist contacting the doctors office, but yet the Pharmacy lied to me and said they did contact the doctors office.

So in the mean time I'm still waiting for my multiple medications which I need daily. This has not happened once or twice, but 10-20 times. They just say there under staffed which is extremely dangerous when your dealing with medications for people with health issues.

This could and probably down the road lead to legal action..

Thomas C Larson

I stopped in the Cary, IL location and I saw many employees hard at work, except for one who appeared to be a manager. I believe her name was Anna? I could tell she was not putting a lot of effort into her work and she seemed very lost and like she had no idea what she was doing. Very disappointed. I just hope that the higher-ups notice this and do something about it.

Just came home after Lisette at the jewel on Division & Clark told me to bag my own groceries after I paid because she "chose not to bag groceries." It was about $150 in groceries. She used that phrase a few times.

I thought I was being punks snd looked for a camera. She was serious though. She told me she had this right & for me to bag up my stuff. Then she turned to the next customer who was a man about her age snd she began flirting w him. It was crazy. So I bagged my stuff while she did nothing. I'm 70 with back & shoulder issues and she's about 30.

I found a manager on the way out & he said she had no right to do that. He said there was an exemption until last week but lisette didn't have permission to opt out if she was doing check out even then. He said he'd talk w her and I left.

Also for the second time I got home with ground turkey out of date. I usually check in store after 1st time but missed it. That's dangerous.

I called the customer service line but not sure anything will be done. They didn't even take my name.

To whom this may concern,
I ordered a delivery from my local jewel and when it was delivered, I found a bottle of BLEACH shower cleaner in with all of my dairy items. The bottle of bleach broke during packing and ruined all my dairy items. When I called to inquire about resolving the issue, I was told to call back in the morning. That pissed me off because the person taking my complaint should have had the manager call me in the morning. Talk about getting the run around. Then in the morning when I called they told me to bring the item back in for a refund. Why didnt they offer to refund the delivery fee and tip I paid for? Call me to resolve [protected]