Jeulia Store
reviews and complaints

I am returning three prs of earrings> I cannot get anyone to give me an address for authorization code although I have sent pics etc> I will be returning to ca store and contact.Ing my bank to deal with you> 102337891and [protected]. Sharon campbell [protected]@centurylink.net

order no jew0586 grace. hyatt [protected]@yahoo.com.please confirm.people have already complained about your company, saying you are a scam. i don't want to believe his. i just want the ring i paid for.

thank you.
Grace Hyatt-[protected]

I ordered a portable treadmill from this company in October 2020. They say they shipped it on November 5, 2020. It is now March 31, 2021 and I have not received this item. I asked for a refund in the full amount of $28.98 and I was told they could refund 15% ($4.34). I said I did not agree with this and she told me good luck with trying to get a refund through paypal. The tracking number she provided was not found either. I have contacted paypal with no response.

Purchased a ring on 2/2 and received it on 2/13. Junk. Smaller than what they show online and made so cheap it was bent. For what you pay it should be better quality. Scam. Don't buy from them. Spend the extra money for the real thing. There were a few other items I wanted to purchase but wanted to see this ring first. Glad I waited. The ring that they sent me shouldn't have cost more than $15-20 tops. Paid $99

I ordered 2 bangle bracelets from this company. I followed their instructions exactly to get the right sizes. What I received was very small child bracelets. When I requested to exchange as per their policy they refused. They would only offer a 50% discount on another product from their store. I will not give them any more money. They do not honor their own policies. Not to be trusted.

I purchased a ring from you which was paid with PayPal, and to this date 2/16/2020 I have not received anything
Description
Unit price
Qty
Amount
Jeulia Three Tone Round Cut Sterling Silver Women's Band
$109.00 USD
1
$109.00 USD
Discount
-$5.45 USD
1
-$5.45 USD
Shipping Fee
$0.00 USD
1
$0.00 USD
Subtotal
$103.55 USD
Total
$103.55 USD
Payment
$103.55 USD
Charge will appear on your credit card statement as "PAYPAL *JEULIA.COM"
Payment sent to service@jeulia.com
Payment sent from [protected]@hotmail.co

Hello on the 21st of jan I ordered a bracelet for 99.00 dollars. I paid for it with my paypal account. You received paypent but there is no history of me placeing an order I did not receive a confirmation email or any type of communication. So I have nothing and you have my 99.00 dollars my name is steve neff and my email is [protected]@yahoo.com this is supposed to be a valentine gift so I am in a bit of a hurry. Thanks steve

Placed order May 12th, 2019 - ORDER #[protected]. Tried to apply M10 discount when ordering - didn't work & told them via text message. Advised credit would be posted by Carrie. Price of item should be $101.74 NOT $113.05. Requested credit $11.31 be applied BACK to credit card.

Was advised that the order to be shipped within 24 hrs. & arrive in 3 working days from California warehouse.

Texted today to locate shipment & was asked THREE times for same info. Order # & email address - THREE Times! Then I am told that shipping is now 7-12 working days! Have requested to cancel the order as there is no shipping information - which means it has NOT SHIPPED!

We want all the funds charged CREDITED back to the credit card immediately.

We are contacting our credit card company and telling them of the fraudulent scam you are attempting &running!

NOT a good Customer Service event! Hoping that this doesn't become a Problem and another complaint that adds to your SCAM review. Wish I had read them before I placed this order. Very Unhappy!

I was cleaning my microwave oven with window cleaner called Windex. I sprayed the paper towel with the Windex and cleaned my microwave. After that I just rinsed my hands off with clean water. Nothing else. I went to the bank and looked at my ring and notice that my ring was gold on one side and silver on the other. What is the problem with this ring ? If I have to keep taken this ring off for everything I do. Then what is the since for me wearing it and showing it off ? I live my ring but there has to be a problem with the metal for this to continue to happen.

I ordered a ring from this company . Next day I tried to cancel it .
First first they asked why and if I wanted something else.
Then they offered me 10% then 20% off in store credit only to keep it .
Then I said I would keep it .
Then they told me they have already refunded me to check my bank in 3-5 days.
Then I got an email saying they didnt cancel it and that I could get an actual refund if the 20% off instead of store credit .
I declined and said I wanted a refund .
They refused.
When I said I am contacting my bank they shipped the ring and said no refunds only store credit no matter what .

If you want to be able to return something don't order online from this company .
They will not allow it .
I have all the correspondence to prove all of this .
It's crazy.

I purchased a ring & didn't like it. I asked to exchange & received confirmation via email. I mailed the ring back only to get the same ring back. I have tried to resolve by phone & email numerous times. I get nothing but the run around & lies. When I call their phone line I can barely understand "Sarah". She says the new ring is no longer available, but it's advertised on their website. Then "Darah said I can't make another exchange! 😡😡😡

This company is a complete scam.
First off, they sell very poorly made jewelry.
Secondly, they will try everything in there power to deter customers from returning items.
And finally, they will never give you your money back, even though they use terms such as; "return for a refund"

Translated, you will get a store credit, which they will then tell you, cannot be put back on your credit card.

After which, your only recourse, will be to file a dispute with your credit card company to get your money back.

And so to everyone out there, thinking of buying affordable jewelry online from this company - do you yourself a favor and move on from this scam company.

Buyer beware... You will lose money. This is the biggest scam I have encountered. Looking back there were many irregularities I should have paid more attention to. I purchased a ring on 11/20/18 for $ 110.00. I attempted the return process on the same day I received it which was 12/8/18 because I knew immediately I did not like it. I followed instructions to the letter after attempting to reach a live person through 5 emails with only automated responses. I knew all my communication was with a computer. I finally "chatted" with someone in china who gave me return authorization. I mailed the ring back certified mail on 12/24/18. On 12/29 I received notification from usps that the ring could not be delivered because " no access to delivery location. Redelivered and accepted on 1/2/19. Despite numerous repeated attempts on my part to get a refund vs store credit since I never spoke to a person (only automated email responses) I knew if I did not take store credit I would have nothing to show for $110 spent knowing they simply refused to refund my cash. I got 2 pair of $50 earrings hardly worth $5. I don't know how these people are still in business but they are. Save yourself the trouble and shop elsewhere.

Purchased a ring was too small tried to comply with their return policy no live person to speak with doing computer uploads with no response from company the item came with a warranty which was useless without help from customer support the ring eventually started tarnishing and changing colors thank God I was only out of $140 will never buy from this company again.

ordered a ring.did not like it.contacted juelia to return it.did get a reply that i could exchange for another ring.Never told me where to send it to, so i sent it back to the address on the package it came in.I ordered another as they asked.They were quick to charge me for the second ring but i have heard nothing about the returned ring.I have tryed several times to contact them.Now I have two charges for 240.00 dollars total.Shame on you this is not how you should run your company.Would really like my 119.00 returned.

I have been trying to receive an rma number to return my ring. I am not experiencing the "hassel" free policy. Not only have I been emailing a minimum of 11 times I have sent pictures as per request... I am still waiting on an rma number. Tried calling the hot line and the message kept looping around with no one picking up the hold line. Not a company I would ever deal with again nor recommend.
Order # [protected]

I purchased a ring and for four days now trying to return it. It does not allow me to get to my account, I called. Was told to take a picture and did and email it. Still no response. They are a RIPOFF and I will trash their name every chance I get to make sure this will cost them not more than me in sales.
When you call it sounds like overseas and when I asked for a supervisor or manager wash told that there wasn't any.

I tried to place an order and I wanted to go back to make sure it was correct . But it would not let me. So I tried to forward key and It was the wrong key. I have had nothing but problems with this company. After reading all the other complaints I think I have mad a bad move. Maybe we should all gettogether and shut this Jeulia down. They have charged my credit card and before I could stop it the credit card processed it. So now I have a duplicate order and two other rings added to it that I did not authorize. The amount is way over what I can afford. They never sent me a final cost and what the shipping cost was. No confirmation or no final invoice. If they did I would of tried to fix the invoice asap.. So now they said I can get a store credit for only half of the amount. This is not acceptable …….I want the full amount I paid. Oh and I have not received any product. So I would recommend this co. I will also be contacting the Better Business Bureau and letting them know they are not very reputable.

I have just purchased 2 rings for this store, I used a code to receive 15% off. I should have received free express shipping because the order was over the $200 needed to qualify but as it wouldn't allow it I changed it to normal shipping. After my order was finalised with OayPal I was returned to the site to see my order details. That's when I noticed between looking at the total amount and pay via PayPal another charge of $32.25 was added under the title of Jeulia Prime Privilege. Does anyone know what that is? It wasn't there before I went to PayPal I didn't notice the change in the total because I was using a PayPal balance plus a credit card to pay the total. It's completely stripped the 15% off discount I should have gotten. I'm furious that they snuck this in after I left the site and was transferred to PayPal. I can't find anything about this payment on their website. Does anyone know what it is, I'm going to cancel the order if they don't get back to me within 24 hours, I'm already thinking that the'll tell me it's been shipped. This was supposed to be something I could give to my daughter to remind her of me when I pass as my health isn't good and my lifespan has already been compromised, I wanted to wear it while I'm here so she can see it on my finger before I pass so she can remember me wearing it and I hope that she intern passes it into her daughter when she's ready to have children. I feel like I've been scammed who would do that to a disabled person, I've been selling clothing on EBay to pay for a ring that can become an heirloom and they gave with one hand while taking back the discount with the other. I really need some advice

😠😠😠They send you half your order and then claim they sent both rimgs. They sent Engagement Ring and NOT the Wedding Band😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠😠
Customer service told me they had to do "an investigation" they got back to me today through email and told me they checked there "backends" and that they sent both rings and to "please recheck my package". For what the 20th time? Definitely, not there!