Jeulia Store
reviews and complaints

Steer clear of this company! I ordered rings off them back in Feb this year and after a few weeks the colour faded and has tarnished.

I emailed them to discuss my options and we agreed for a replacement. Anyway my replacement came after spending £15 to return the olds one to them and the exact same thing has happened again! They are supposed to be silver and they have tarnished considerably. I have emailed them requesting a refund and they just keep refusing and trying to get me to pick another item. I don't want another item off you due to the absolute garbage I have received over the last few months! Absolutely appalling customer service and even worse jewellery. I'm now out of pocket of £200 and left with rings that are only good for the bin! DO NOT BUY FROM THESE THIEVES!

I've had nothing but issues with this company since February, approx 11th. My replacement engagement ring (first one wrong size) started to wear (gold plating wore off to silver underneath) within 2 weeks of having it. Had to fight with them until 24th to get even a slightly reasonable resolution. I was told they would cover shipping cost back to them and on return and they would make the ring the minute I sent it back to prevent delay getting it back to me. That was 3 weeks ago. I've asked several times for an update and just get told it's with the factory but nothing else. I was then told that it was being shipped back on Sunday 6th March. I asked 3 times for a tracking number only to be told today after I asked again that it failed inspection. They've given me no timescale of if or when it will be sent back. I have asked several times for a full refund as they vannot provide with me the product paid for but they have ignored me. I have asked at least 6 times to make a formal complaint and I am literally ignored, I can see they have read my message but they don't reply. I am at my wits end. My fiance has lost his money and I have no engagement ring. I am beyond words and getting physically ill from how much stress they are causing me.

Good day.

We ordered out rings in March 2021 and only got the rings in August 2021. After 4 Months of having the rings, one of them were rose gold and silver the other was silver with black stones. The rose gold has faded to complete silver and the 4 of the black stones has fallen out of the.

This is David Cartwright 3224 Indian mound Tennessee I purchase a ring for $125 and have not got the damn thing yet where's my ring at Yes Y'all scammers just like everybody else

I am returning three prs of earrings> I cannot get anyone to give me an address for authorization code although I have sent pics etc> I will be returning to ca store and contact.Ing my bank to deal with you> 102337891and [protected]. Sharon campbell [protected]@centurylink.net

order no jew0586 grace. hyatt [protected]@yahoo.com.please confirm.people have already complained about your company, saying you are a scam. i don't want to believe his. i just want the ring i paid for.

thank you.
Grace Hyatt-[protected]

I ordered a portable treadmill from this company in October 2020. They say they shipped it on November 5, 2020. It is now March 31, 2021 and I have not received this item. I asked for a refund in the full amount of $28.98 and I was told they could refund 15% ($4.34). I said I did not agree with this and she told me good luck with trying to get a refund through paypal. The tracking number she provided was not found either. I have contacted paypal with no response.

Purchased a ring on 2/2 and received it on 2/13. Junk. Smaller than what they show online and made so cheap it was bent. For what you pay it should be better quality. Scam. Don't buy from them. Spend the extra money for the real thing. There were a few other items I wanted to purchase but wanted to see this ring first. Glad I waited. The ring that they sent me shouldn't have cost more than $15-20 tops. Paid $99

I ordered 2 bangle bracelets from this company. I followed their instructions exactly to get the right sizes. What I received was very small child bracelets. When I requested to exchange as per their policy they refused. They would only offer a 50% discount on another product from their store. I will not give them any more money. They do not honor their own policies. Not to be trusted.

I purchased a ring from you which was paid with PayPal, and to this date 2/16/2020 I have not received anything
Description
Unit price
Qty
Amount
Jeulia Three Tone Round Cut Sterling Silver Women's Band
$109.00 USD
1
$109.00 USD
Discount
-$5.45 USD
1
-$5.45 USD
Shipping Fee
$0.00 USD
1
$0.00 USD
Subtotal
$103.55 USD
Total
$103.55 USD
Payment
$103.55 USD
Charge will appear on your credit card statement as "PAYPAL *JEULIA.COM"
Payment sent to service@jeulia.com
Payment sent from [protected]@hotmail.co

Hello on the 21st of jan I ordered a bracelet for 99.00 dollars. I paid for it with my paypal account. You received paypent but there is no history of me placeing an order I did not receive a confirmation email or any type of communication. So I have nothing and you have my 99.00 dollars my name is steve neff and my email is [protected]@yahoo.com this is supposed to be a valentine gift so I am in a bit of a hurry. Thanks steve

Placed order May 12th, 2019 - ORDER #[protected]. Tried to apply M10 discount when ordering - didn't work & told them via text message. Advised credit would be posted by Carrie. Price of item should be $101.74 NOT $113.05. Requested credit $11.31 be applied BACK to credit card.

Was advised that the order to be shipped within 24 hrs. & arrive in 3 working days from California warehouse.

Texted today to locate shipment & was asked THREE times for same info. Order # & email address - THREE Times! Then I am told that shipping is now 7-12 working days! Have requested to cancel the order as there is no shipping information - which means it has NOT SHIPPED!

We want all the funds charged CREDITED back to the credit card immediately.

We are contacting our credit card company and telling them of the fraudulent scam you are attempting &running!

NOT a good Customer Service event! Hoping that this doesn't become a Problem and another complaint that adds to your SCAM review. Wish I had read them before I placed this order. Very Unhappy!

I was cleaning my microwave oven with window cleaner called Windex. I sprayed the paper towel with the Windex and cleaned my microwave. After that I just rinsed my hands off with clean water. Nothing else. I went to the bank and looked at my ring and notice that my ring was gold on one side and silver on the other. What is the problem with this ring ? If I have to keep taken this ring off for everything I do. Then what is the since for me wearing it and showing it off ? I live my ring but there has to be a problem with the metal for this to continue to happen.

I ordered a ring from this company . Next day I tried to cancel it .
First first they asked why and if I wanted something else.
Then they offered me 10% then 20% off in store credit only to keep it .
Then I said I would keep it .
Then they told me they have already refunded me to check my bank in 3-5 days.
Then I got an email saying they didnt cancel it and that I could get an actual refund if the 20% off instead of store credit .
I declined and said I wanted a refund .
They refused.
When I said I am contacting my bank they shipped the ring and said no refunds only store credit no matter what .

If you want to be able to return something don't order online from this company .
They will not allow it .
I have all the correspondence to prove all of this .
It's crazy.

I purchased a ring & didn't like it. I asked to exchange & received confirmation via email. I mailed the ring back only to get the same ring back. I have tried to resolve by phone & email numerous times. I get nothing but the run around & lies. When I call their phone line I can barely understand "Sarah". She says the new ring is no longer available, but it's advertised on their website. Then "Darah said I can't make another exchange! 😡😡😡

This company is a complete scam.
First off, they sell very poorly made jewelry.
Secondly, they will try everything in there power to deter customers from returning items.
And finally, they will never give you your money back, even though they use terms such as; "return for a refund"

Translated, you will get a store credit, which they will then tell you, cannot be put back on your credit card.

After which, your only recourse, will be to file a dispute with your credit card company to get your money back.

And so to everyone out there, thinking of buying affordable jewelry online from this company - do you yourself a favor and move on from this scam company.

Buyer beware... You will lose money. This is the biggest scam I have encountered. Looking back there were many irregularities I should have paid more attention to. I purchased a ring on 11/20/18 for $ 110.00. I attempted the return process on the same day I received it which was 12/8/18 because I knew immediately I did not like it. I followed instructions to the letter after attempting to reach a live person through 5 emails with only automated responses. I knew all my communication was with a computer. I finally "chatted" with someone in china who gave me return authorization. I mailed the ring back certified mail on 12/24/18. On 12/29 I received notification from usps that the ring could not be delivered because " no access to delivery location. Redelivered and accepted on 1/2/19. Despite numerous repeated attempts on my part to get a refund vs store credit since I never spoke to a person (only automated email responses) I knew if I did not take store credit I would have nothing to show for $110 spent knowing they simply refused to refund my cash. I got 2 pair of $50 earrings hardly worth $5. I don't know how these people are still in business but they are. Save yourself the trouble and shop elsewhere.

Purchased a ring was too small tried to comply with their return policy no live person to speak with doing computer uploads with no response from company the item came with a warranty which was useless without help from customer support the ring eventually started tarnishing and changing colors thank God I was only out of $140 will never buy from this company again.

ordered a ring.did not like it.contacted juelia to return it.did get a reply that i could exchange for another ring.Never told me where to send it to, so i sent it back to the address on the package it came in.I ordered another as they asked.They were quick to charge me for the second ring but i have heard nothing about the returned ring.I have tryed several times to contact them.Now I have two charges for 240.00 dollars total.Shame on you this is not how you should run your company.Would really like my 119.00 returned.

I have been trying to receive an rma number to return my ring. I am not experiencing the "hassel" free policy. Not only have I been emailing a minimum of 11 times I have sent pictures as per request... I am still waiting on an rma number. Tried calling the hot line and the message kept looping around with no one picking up the hold line. Not a company I would ever deal with again nor recommend.
Order # [protected]