Jeulia Store
reviews and complaints

On July 16, I ordered two rings. I received the rings, but was very disappointed in the quality, so I e-mailed the company and asked how to return them. Thus began the circus. I rec'd no answer the first time, then a response e-mail that didn't have the information, but did offer me a 15% off coupon if I would make an exchange. I asked again for the address, and three e-mails later, they asked for a photo. I sent photos. They said they couldn't see them, even though I sent cc's to my two emails, and I could see them. I sent the photos again. Four days--nothing. I e-mailed again (can't get through on the phone #), and this time got a response that since I was past the 30 days, they could only exchange, not refund. What a terrible business!

I purchased a black wedding ring set. Since they did not have 1/2 sizes I went with a 1/4 size BIGGER than my normal white gold wedding set I have. The rings came in two days since I paid expedited shipping.

They were gorgeous at first, however, they were not 1/4 size bigger. In fact, they were smaller than my actual ring size. I couldn't wear the set together, and could only wear the wedding band, and even that left a deep indention! Within 1 week the plating started coming off. No misuse on my end.

Now, I have been struggling for two weeks now to get them replaced. They have my other wedding set, and have yet to ship out the new ones. In fact, the new set I am replacing the ones I sent back is nearly $20 cheaper, and I still had to pay for shipping for the replacements!

I am utterly pissed off at this point with Jeulia. I keep getting the run around with their CS reps via e-mail. It's to the point where I want my money back because of their terrible customer service.

I called today and spoke with someone instead of their really bad email CS. I was told the rings shipped out on 08/03/16, and I was NEVER given tracking like I asked. I asked when it would arrive and was told 7-15 BUSINESS DAYS! I paid for EXPEDITED SHIPPING! Such a rip off. These Chinese brands and their scam ways ruin shopping online.

I will NEVER do business with them ever again.

Jeulia is the shiestiest company. NO REAL company tries to make money off a customer when a product doesn't work for them! You CHOOSE to give free shipping as a company and when you charge a customer BACK the shipping when your product didn't work for them it's petty. You also make the CUSTOMER pay to ship it back to you. I ALSO HAD TO CALL NON STOP to get my refund AFTER it had been the 7 days you " guarantee" the refund AND YOU STILL TOOK the money for shipping! YOU MADE ME GET MY OWN MONEY BACK without doing it correctly as a company! SHAME on your crappy company. I will never refer anyone, I will give poor reviews. And deter anyone away from purchasing. Purchased on 7/9 and didn't receive refund until 7/29. It was NOT the full refund. They try to make you get something else on their site and basically make you think they won't let you return the product. The items are cheap and NOT what the claim on the site! DO NOT BUY FROM THEM!

I received only half of my order and everything was very poorly made! I decided to order from www.jeulia.com because pictures on their website looked amazing but in real life items looked nothing like pictures!
I contacted Jeulia customer service several times and asked for a refund but there was no reply. So they scammed me twice! First - they did not deliver 3 items and second - everything was rubbish!
Save your hard earned money and shop elsewhere!

i ordered 2 rings that looked to be quite beautiful, when i inquired as to the status of my rings, i was given the run around, the word dance etc, , i paved 300 plus dollars and next thing i know i look at the tracking status and its in china! wtf? something about they cant deliver to a post office box or some BS, not only that but every review i see of the company is bad, i will be suing jeulia if do not receive my products at such a worthy price, they better not be cadmium or some tin ###. very upset,rip off artists, i am reporting you to the better buisness beaureau.

Received order on 6/21/16, # [protected], I send a email on 6/22/162that I needed a return form to return merchandise for credit back. I also phone a representative on 6/27/16 to the 800 number since I have not received any form. He told me that he would send me a return form by email. To date I have not received anything. Since there is a return date limit I need this form ASAP.

We ordered 2 rings from this site and I wish to God we never did. The first one came without any issues other than when we opened the box it looked nothing like the web image. It looked like it cost all of $3 to make (reality is $20 for a $300 ring marked down to $150).
I contacted customer service via phone and after 8 or 9 attempts - the number rings to a Chinese message. So no luck there. After sending two Emails - they finally provided a return address and I sent the ring out.
While sending the first ring out, I contacted the company to ask them to send the ring to another address and asking them to give us a size 6 instead of a 5 as the 1st ring was way too tight. After arranging everything - it took almost 2 weeks to get the second ring.
While waiting on the second ring, I had to contact the company to ask where the refund was for the first week as they already had it for a week (USPS tracking) and the refund should have been already in my account. The response was "We will start the process from today's date" which was already a week after they received it. I had to be a little forceful and they finally caved in to giving the refund in the next 48 hours.
Fast forward to finally receiving the 2nd ring and sure enough it was garbage. Cheap and looking nothing like the web image. So, we sent it back and I had to go through the SAME process of letting them know they received the ring and asking for a refund which THIS TIME they denied me.
If you love cheap garbage jewelry and horrific customer service - this place is for you.
We really should have known better do get a 'quality' ring for $150. Shame on me - but to treat customers like garbage is truly unacceptable.

Avoid this site and their products at all costs.

Ordered a ring for my girlfriend and received the wrong size. I immediately contacted Jeulia customer support and their rep was extremely rude and did not want to help me. I told her that I was even ready to ship it back at my own expense, but she kept telling me that it was not their fault and that I have ordered the wrong size. When I asked what was I supposed to do now, she recommended me to sell or donate it. Absolutely no help from customer service! Horrible company to del with!

I have ordered a ring from Jeulia as a present for my mother and never received it. Order was placed in advance and I needed it on a certain date but received nothing. And I still have no information about my order and have no idea when will it arrive. Many times I've tried to reach someone from the company but they never replied! I'm so disappointed. Needed the ring on Mother's day!

About a month ago I ordered two rings from Jeulia. I never received my tracking number, so it's totally impossible for me to track my order. I contacted them many times and asked for my tracking number, they promised to send it to me, but never did. When I contact their support they say "be patient". I get only computer generated responses that make no sense. They are absolutely unprofessional and unhelpful! I'm extremely disappointed and I will never order anything from them again! Still waiting for my order and have no idea where it is.

I've purchased a ring for my fiance and the one arrived was really beautiful, but the size was incorrect. So I contacted Jeulia customer care and shipped the ring back to them. Few weeks later I got an email from them stating they received the ring and promised to send me a replacement in a few days. Two weeks passed and there was still no sign of it! I contacted them again and then they told that they never received anything! What? I'm totally disgusted with these people!

I have purchased a lovely ring from Jeulia website as a birthday gift for my sister. Order was placed about three weeks ago and after I paid they sent me a confirmation email and a notification message stating my ring was shipped via DHL. I received nothing yet and contacted them many times! And every time they tell me to contact DHL! I already contacted DHL and they don't know anything about my parcel!
Absolutely terrible service! I think that only DHL is telling me the truth, I know they are very reputable and well know company. But I can't say the same about Jeulia! I saw all the reviews and I guess I'll never get what I paid for!

Save your money from these scam artists! I've ordered some items from Jeulia and my items looked nothing like the pictures! Items were poorly made, quality was cheap. Not to mention the wrong size. I contacted customer service and they told that I have to send everything back and they'll give me a refund. I received nothing yet and have been fighting with them for over 5 months now! They keep making up fake policies that don't exist on their website. They have fake Facebook pages and all the positive reviews are written by their employees. Please avoid this site and save your money!

My boyfriend purchased a ring back in December 2015, and paid extra money for express shipping. The ring was never delivered. I contacted Jeulia customer service three weeks ago to see where the ring was since we never received a confirmation email and a tracking number. After I contacted customer support they finally sent a tracking number. Tracking system said that our order was still „processing”. I called them again and the lady on the phone told that they would give us a refund. Since we didn't get the money I called back yesterday and was told to call back in a week. Horrible service! I spent hours on the phone and their rep kept putting the phone down not wanting to hear anything. I doubt that we'll ever get our money back.

Purchased three items the first week of December and still haven't received anything. I also paid extra for expedited shipping. I keep trying to call the number given on their website but all I get is a recording stating the service dept is closed. I also sent numerous messages to their customer service and receive nothing but a computer generated response saying my order is processing. Few weeks ago I got an email saying that my order had shipped. I doubt that I will ever receive something. Basically I lost $200. I paid via PayPal and I hope they will be able to help me. Don't order anything from Jeulia.

This company is a complete fraud! They do not respond to your emails and their customer service is absolutely ridiculous! I ordered a ring, but the size was wrong, so I contacted them to exchange my ring for a smaller size. The one I received was too big and it didn't fit me at all! They tried to charge some shipping fee for the exchange! I'm sending out my ring tomorrow but who knows when I will get it back! I ordered it on November 10, but received it only in January. Just don't purchase anything from this disgusting website. Jewelry is not bad, but customer service is a real nightmare. They don't even speak English so it makes it even more difficult to speak with them.

I ordered two items on the beginning of December and still haven't received my order. I also paid for expedited shipping and was promised my items to be delivered within 14 days. I keep trying to call the number given on their website but all I get is a recording saying they'll call me back later. Also sent multiple messages to their customer service email and get only an automated response stating my order is processing. A week ago I received an email saying my order had shipped out. It was a terrible idea ordering something from this website! Hopefully PayPal will be able to help me and get my $150 back. Don't buy from this scam site!

On October 15, 2015 I ordered few things from Jeulia. I also paid for expedited shipping. Two months passed and I'm still waiting for my order. I have tried to contact Support team via email several times, but they do not respond to my emails. I also called many times, but no one picked up the phone. Finally, I contacted their agent through chat, but it did not help a lot. I only became even more confused about the whole situation. Well, I must say their support team is very unprofessional. They could not understand the reason of my complaint and they gave me no answers to my questions. I don't know if I'll ever receive my items. I definitely will not be doing business with this company again!

I ordered a ring for my wife and it took ages for it to arrive. Actually it took them three months to deliver it, but the promised shipping time was only two weeks! I was happy to receive it, and would not write anything bad about Jeulia, but they sent me the wrong size. I waited three months for that ring to arrive, but they screwed it up again! I wanted to exchange the ring, but they don’t say anything useful. They promised to send me the instructions for exchange, and also asked me to send pictures to prove that ring does not fit. After I did that, they never replied back. Worst customer service experience ever!