Jet Airways India — pnr: utzrtu; e-ticket: 589-[protected]; cancellation of pnq to blr segment on jet airways
When we booked this, it was a direct flight from Pune to Bangalore, a duration of 1.5 hours. We got an intimation from Jet Airways that our flight has been re-routed via Mumbai - and the flight duration including layover is 6 hours, and reaching Bangalore very late. Our son is the passenger, and we do not want him to reach late. When we tried to cancel this ticket, the airline is charging Rs. 2027, which is exorbitant. Re-routing was done by Jet Airways, we did not ask for re-routing.
I request you to kindly process the cancellation without penalty charges.