Jersey City Municipal Court — PARKING AUTHORITY
I am an unfortunate motorist who happened to park along a broken meter on Newark Avenue on March 25th. I tried to put money in the meter but it wasn't working. Half an hour later, I came back with a parking ticket which read "OVERTIME METER."
I obtained a REQUEST FOR INSPECTION OF PARKING METER BY PARKING AUTHORITY form online and faxed it over Tuesday after to [protected] as per instruction in the form. I did not receive a notification of receipt & when I checked NJMCDIRECT.COM I was surprised to find the ticket was still there so I mailed the FORM and a COPY OF THE PARKING TICKET to the municipal court the week of April 10th.
I received a FAILURE TO APPEAR NOTICE 2 weeks later and I have been scrambling to get through the always busy phone line municipal court. I finally got through today after waiting 15 minutes and disconnected three times (not exaggerating either because this time I timed it). A woman answered and I explained as much as I could and I was then transferred to the ENFORCEMENT department.
The man that answered the phone at the ENFORCEMENT Department had no manners whatsoever. It felt like talking to an illiterate that needed so much information about the whole process of how I got to the point of talking to him. And he sounds so much like JOEY BUTTAFUOCO. I ended up just giving up and saying NEVER MIND AND APOLOGIZED FOR TAKING SO MUCH OF HIS TIME. His main focus was why I was calling the enforcement department. VERY FRUSTRATING. It is not so much for the ticket itself but for the lack of assistance in this matter. COSTUMER SERVICE SHOULDN'T REALLY BE THIS HARD. He definitely isn't the CHAMPION for costumer service. I thought that submitting the form will at least GET THE METER FIXED. Last I heard it is still broken. GREAT JOB, JERSEY CITY!!! That's why the city is a dump! So many lazy ###. The good ones cannot get a pat in the back YET the awful ones get attention.